EATER

JANUARY 21, 2021

It’s probably not Uber Eats, Postmates, or Grubhub 2020 was an undeniably big year for food delivery. Benefitting the most from this disruption to an already broken food supply chain are third-party delivery apps, such as UberEats, Grubhub, and DoorDash. When did delivery apps get so powerful? Delivery apps hurt restaurants.

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Delivery Customer Service Food Order Online Ordering 127

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. What does the future look like for restaurant ordering and delivery tech?

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Online Ordering 2021 Delivery Ordering 146

The Restaurant Group

JUNE 9, 2020

Third Party Food Delivery Strategies. How long has your restaurant considered building a third-party food delivery strategy? The trends toward convenience over visiting a restaurant have only grown stronger, and due to the current COVID-19 pandemic restaurateurs are looking to leverage third-party delivery services.

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Modern Restaurant Management

JANUARY 16, 2020

From infamous chicken sandwich wars to on-trend plant-based burgers and acai bowls, it’s safe to say that 2019 was a trademark year for restaurants. With all of 2019’s success, restaurant operators are also facing challenges that can be addressed with the help of technology in the New Year. The Delivery Dilemma.

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Restaurant Clicks

MARCH 4, 2020

Ordering food in is more popular than ever, and with food delivery apps , it’s easier than ever. The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Best Food Delivery Apps for Restaurants . Caviar .

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Delivery 2020 Food Online Ordering 98

Cheetah

APRIL 12, 2021

In this article, we dive into the food delivery boom and how it could change how the industry does business for years to come. To say that ghost kitchens and third-party delivery services are experiencing a boom would be a gross understatement. Increased Demand for Food Delivery. Reading Time: 4 minutes.

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Rocket Fuel

JANUARY 26, 2024

We’ll just come out and say it: Restaurant operators are losing money to third-party delivery service providers. And with delivery channel growth up 1,343% since 2019, delivery doesn’t seem to be going anywhere. Delivery loss 101 What is delivery loss? There are two common forms of delivery loss: 01.

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Delivery Back of House Customer Service Technology 52

Modern Restaurant Management

JANUARY 31, 2022

In December 2021, average check was up 22 percent compared to the same period in 2019 and sales were up eight percent, according to Revenue Management Solutions, which released sales, traffic and average check trends for QSR restaurants in December 2021. Bureau of Labor Statistics, prices at limited-service restaurants increased by 7.10

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Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Second, the shift of Thanksgiving into December of 2019 converts from tailwind to headwind this month. percent from 2018 to 2019, sales for the whole weekend only increased about four percent. First, at 2.1

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2019 Compost Mobile Ordering Point of Sale 128

7 Shifts

MAY 1, 2020

However, pivoting your business model to takeout and delivery is not always the best—or only—option your restaurant has to boost sales during this time. The meal kit industry, which has been around since 2007, hit $5 billion in annual revenue in 2019—but growth in the industry was slow pre-COVID-19. Alcohol delivery ??

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FOH Online Ordering Delivery Food Order 364

Culinary Cues

JUNE 14, 2022

In 2019, over 490,000 of those locations were independent, privately owned businesses. 64% of those independent restaurants were “full-service”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. fell in the category of “fine dining”. 35 % of the overall male U.S.

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Fine Dining Food Supply Customer Service Presentation 469

Deliverect

NOVEMBER 28, 2019

With 2019 coming to an end, a few of the restaurant and food industry’s figureheads are already looking ahead to next year’s upcoming trends and fads. Topics that surged in interest in 2019 were sustainability , local sourcing and natural ingredients, as well as plant-based everything. But what will 2020 bring? The era of locavores.

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2020 Delivery Food Food Order 103

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences.

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POS Food Supply Mobile Ordering Point of Sale 215

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Customers often give companies an ultimatum; they can choose to be part of the problem or the solution. Delivery Options.

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Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. When did tech tipping “tip the scales” into aggravating customers?

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Customer Service Mobile Ordering 2023 Customer Experience 180

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. There were only 100 fewer new restaurant openings in September of this year, compared to September 2019.

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Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue.

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Technology Loyalty Program Front of House Online Ordering 203

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. Two key factors are driving the problem for restaurateurs: the first is the fact that delivery has become more than just another sales channel. Three Ways to Handle the High Costs of Delivery.

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Delivery Customer Service Point of Sale Customer Experience 189

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Easing Customer and Employee Friction.

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Mobile Ordering Online Ordering Front of House Fine Dining 197

Deliverect

NOVEMBER 15, 2019

The food delivery industry is continuing to grow at a rapid-fire pace, and it doesn’t look like it’s going to slow down any time soon. Restaurants aren’t the only ones tapping into the potential of delivery. 2 More delivery options than ever. 1 Grocers are getting in on the action.

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Delivery 2020 Retail Transportation 70

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. " Remarkable Resiliency. Visits at P.M. Check values up.

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2021 Guest Recovery Online Ordering Point of Sale 189

Hot Schedules

NOVEMBER 20, 2019

Spark 2019: Re-Imagining Hospitality for the Restaurant Industry. The 2019 Spark conference, presented by HotSchedules and Fourth, brought restaurant industry leaders together to address challenges facing operators today. The continued rise of third-party delivery has played a big role in these new consumer demands.

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Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 215

Deliverect

DECEMBER 30, 2019

The online delivery market continues to grow at a breakneck pace, with over 16 million USD in European revenue in 2019. Know your customers: Gather data-driven insights about your potential clientele and knowing their tastes and behavioral habits. - The under 35s are the biggest food delivery adopters. #2

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EATER

SEPTEMBER 29, 2021

Free grocery delivery has served to cloak the human cost of labor, leading consumers to expect a free service that was never really free If going to the grocery store and having groceries delivered costs pretty much the same amount of money, why would anyone go to the grocery store ever again? Marekuliasz/Shutterstock.

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EATER

JULY 6, 2020

For restaurant owners and diners, the deal condenses the number of delivery app options out there Rideshare service Uber has acquired delivery competitor Postmates in a deal worth $2.65 In May, Uber laid off more than 6,000 employees after reporting its ride-share service dropped 80 percent year-over-year in April.

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Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. Several solutions have popped up over the past year that allows you to customize menu templates and share them online in minutes. How Can You Enhance Your Contactless Dining?

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Touch Bistro

AUGUST 20, 2021

In the past few years, the demand for third-party food delivery services has been on a steady rise. But during COVID-19 pandemic, the top four food delivery apps (DoorDash, Uber Eats, Grubhub, and Postmates) more than doubled their business to bring in a combined revenue of roughly $5.5 What Is a Third-Party Delivery Service?

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Delivery Loyalty Program Online Ordering Food 52

Deliverect

FEBRUARY 22, 2021

Since its inception in 2013, DoorDash has become one of the biggest players in on-demand food delivery in the United States. The American food delivery service is currently available in over 850 cities across America, Canada and Australia, and has one of the largest market shares in the US food delivery industry.

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Online Ordering Point of Sale Delivery Customer Service 148

Modern Restaurant Management

FEBRUARY 12, 2020

Meanwhile, Uber Eats expected to deliver $10 billion worth of food in 36 countries in 2019. DoorDash, Grubhub and Uber Eats are among the most popular third-party ordering (“TPO”) platform services on the market, which tout online ordering and delivery solutions to restaurant owners across the country.

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Ordering Online Ordering Customer Service Customer Experience 181

Modern Restaurant Management

AUGUST 11, 2021

According to Tork research, 44 percent of people say they feel good knowing they are supporting local restaurants when they order takeout or delivery. For example, in 2019, a Cincinnati-based restaurant, Buffalo Wings & Rings, a franchise with 60 locations across the U.S, Meet Diners Where They Are. Get Hungry for Feedback.

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Modern Restaurant Management

JULY 28, 2021

federal minimum wage is expected to increase to $15 an hour which will put more pressure on businesses—especially in the hospitality & restaurant industries which employ 37% of workers who earned the federal minimum wage in 2019. In the past, both options have resulted in dissatisfaction for employees and customers.

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Mobile Ordering Online Ordering Customer Experience Retail 197

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

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Delivery Restaurant Law Email Marketing Customer Service 96

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

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Food Safety Recycling Restaurant Law Front of House 223

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. In 2019, diners spent $81.30 While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. on average during Sunday's game.

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Modern Restaurant Management

JANUARY 2, 2020

California Grapples with Regulation of Home Kitchens : On October 7, 2019, the California legislature passed Assembly Bill 377, to increase regulations on microenterprise home kitchens. New York City Bans Foie Gras : On October 30, 2019, the New York City Council passed an animal welfare bill package with a 42-6 vote.

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2019 License Restaurant Law Website Management 84

Modern Restaurant Management

NOVEMBER 24, 2020

Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season. In fact, the industry had a turnover rate of 75 percent in 2019 and this trend was aggravated in 2020 by the pandemic. Hire the Right People.

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Cash Management Social Media Seasonal Menu Food Truck 230