7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Reviewing health and safety protocol. Trainees can ask their buddies questions that they may not want to go to their managers for. Learning general guidelines and procedures.

FOH 307

FOH Food Safety BOH Customer Service 307

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Restaurant Task Management.

Technology 370

Technology Front of House Social Media Back of House 370

Restaurant365

NOVEMBER 26, 2019

Restaurant management software can streamline restaurant operations, helping you become more efficient and profitable. However, not all restaurant management systems are created equal — and the tools you have access to can play a large role in your success. Cloud-based management. User-friendly order management.

2020 117

2020 Management Management Mobile Ordering 117

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Many workers are not returning due to personal safety concerns, and many have left the industry altogether. This, of course, doesn't mean it's ok to serve bad food.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

MAY 21, 2020

However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant won’t be a hub of contagion. Minimize the risk of contact between the customer and the cashier by installing a protective screen at cash registers.

Social Media 215

Social Media Food Safety Cash Management Customer Service 215

Modern Restaurant Management

MARCH 19, 2021

Restaurant owners have had to completely flip their operations to accommodate proper health and safety protocols for over a year now, but the country is finally starting to see the light at the end of the tunnel with an influx of vaccine distribution. percent (ccc) probability of default (PD) right off the bat in April of 2020.

Tip Distribution 189

Tip Distribution Government Cash Management 2020 189

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 154

Bar Cash Management Loyalty Program Point of Sale 154

7 Shifts

NOVEMBER 26, 2019

million Some franchisors even require aspiring franchisees to have hundreds of thousands of dollars of cash on hand, which runs the bill up even more. Corporate typically does all of the marketing and menu engineering , comes up with training processes, and works out deals with suppliers for better food prices.

Franchising 369

Franchising Franchise Restaurant Law 2015 369

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. Restaurant companies held on to most of their managers. Adoption of Restaurant Online Ordering is Growing.

2020 128

2020 Guest Recovery Online Ordering Point of Sale 128

Culinary Cues

APRIL 30, 2020

I would suggest that during this opening phase restaurants should focus on the following: Comfort: This is a time to help people put aside their fear and rely on familiarity with food that is well prepared, flavorful, nutritious, and fresh. Cash Flow: Restaurants should not view profit as a goal during Phase One.

Point of Sale 315

Point of Sale Customer Service Customer Experience Cash Management 315

Restaurant365

MAY 7, 2020

Enhancing your health and safety protocols. General managers and restaurant owner/operators should create checklists for crew and managers to use during their shifts. Ensure proper training for food employees with new or altered duties and require that they apply the training according to established procedures.

Food Safety 142

Food Safety Cash Management Social Media Point of Sale 142

Embrace the Suck

JANUARY 20, 2021

I know I wrote a post a little while back saying that there would be a restaurant apocalypse in 2020. Much longer than that and eating canned food and instant ramen will become very boring. There’s safety—and therefore comfort—in numbers. We should be managing our inventory better.

Social Media 417

Social Media 2001 Online Ordering Take-out 417

Goliath Consulting

OCTOBER 19, 2020

2020 has been quite a learning experience. DELIVERY: Food deliveries have soared in the past couple of months. Decreasing on-premise sales, social distancing and the new work-from-home lifestyle have all contributed to consumers opting to have their food delivered than dining in. DESIGN: It’s a new era of drive-thrus.

2021 135

2021 Point of Sale Food Safety Kitchen Safety 135

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. " Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp.

Webinar 185

Webinar Loyalty Program Online Ordering Social Media 185

Kounta

JANUARY 9, 2020

The hospitality industry is fuelled by people’s obsession with food. But what’s in store for the industry in 2020? Trend 1: Cash me if you can — cashless society will reach greater heights. Turning point: calling time on cash — Commonwealth Bank of Australia. What will change in 2020, however, is its reach.

Hospitality 98

Hospitality Cash Management Influencer POS 98

Xtra Chef

DECEMBER 16, 2020

Restaurant employees are heroes in 2020, risking their health — and in some cases their lives — by simply doing their jobs. They didn’t ask for a global pandemic , but they persevered through lost shifts, drastic cuts in tips, evolving safety protocols, and uncertainty about the future. Managing a Restaurant Gift Card Exchange.

Certification 130

Certification Tip Distribution Cash Management Food Safety 130

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. " Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp.

Mobile Ordering 197

Mobile Ordering Webinar Loyalty Program Online Ordering 197

EATER

JUNE 28, 2024

But on May 31 of this year, billionaire Hamdi Ulukaya, who owns popular food brands Chobani and La Colombe, announced he had purchased the company and had plans to restart production. Costello says for a while the packaging line didn’t have a packaging manager, and the workers were collectively working to get the product out. “I

Brewery 140

Brewery Back of House Food Safety Consumer Goods 140

Deliverect

DECEMBER 7, 2020

Just as everyone was making their predictions for 2020 this time last year, a certain black swan event came along and caused a bit of a stir. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Ghost kitchens will help cash-strapped entrepreneurs get a start in the industry.

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Just as everyone was making their predictions for 2020 this time last year, a certain black swan event came along and caused a bit of a stir. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Ghost kitchens will help cash-strapped entrepreneurs get a start in the industry.

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

JULY 7, 2020

“Uber and Postmates have long shared a belief that platforms like ours can power much more than just food delivery—they can be a hugely important part of local commerce and communities, all the more important during crises like COVID-19," said Uber CEO Dara Khosrowshahi. "As ’s stock price performance.

Mobile Ordering 192

Mobile Ordering Restaurant Law Seating Customer Service 192

Next Restaurants

FEBRUARY 24, 2021

In an instant, we lost our normal ways of life in exchange for lockdowns and safety guidelines. Because you can never know how someone is feeling unless you speak to them, it is more important now than ever that restaurant managers are actively communicating with their staff as they plan for returns. By Adrian Johansen, Contributor.

Food Safety 112

Food Safety Cash Management Online Ordering Food Order 112

Lavu

NOVEMBER 11, 2019

Others tout the benefits of increased safety and cleanliness (more on that below). Not accepting cash eliminates the risk of thefts and reduces crime rates in general. The fifth time the Park Café & Coffee Bar in Baltimore, Maryland, was held up at gunpoint, the owner decided to remove the cause: cash.

Cash Management 101

Cash Management Point of Sale Fast Casual Café 101

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. In mid-March 2020, U.S. 30 percent of respondents shared they will be hosting their event at their home.

2021 189

2021 Online Ordering Mobile Ordering Guest Recovery 189

Black Box Intelligence

JUNE 12, 2020

Ignorant workers and management. Twitter, 2/2/2020 . Receipt survey, 3/2/2020. Restaurants had a small window of time to overhaul their safety processes and cleanliness communication before the tone of these comments turned from a polite “please” to an angry condemnation. . “… This place is terrible.

Consumer Goods 131

Consumer Goods 2020 Food Safety Dine-in 131

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Chris Adams, VP of Strategy, Oracle Food & Beverage. The battle for talent – Forced closures, layoffs and furloughs have driven a lot of workers out of the food and beverage industry.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. The prolonged closures on food and beverage venues have ranged from hard to devastating, not just from a sales perspective, but on the lives of hospitality workers and their families. let’s be clear from the beginning, the new normal, is not normal as we know it.

Food 144

Food Café Customer Service Communication 144

Next Restaurants

MAY 26, 2020

However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant will remain safe from the contagion. The webinar is on May 28th, 2020 at 4pm ET. Use these additional measures to keep your employees safe: Provide Safety Gear.

Webinar 89

Webinar Social Media Food Safety Cash Management 89

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off. In Love with Tech, but Impatient.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

EATER

MAY 3, 2021

Last summer, she quit her job at a New American restaurant in Chicago where she had worked as a manager and sommelier since 2017. He said I abandoned him and that he couldn’t trust me [or] see me as a manager anymore.”. There’s absolutely no safety net, and every day you feel worse and worse.”.

Back of House 145

Back of House Cash Management Kitchen Safety Insurance 145

Focus POS

JUNE 2, 2020

According to the National Restaurant Association, the food service industry has encountered a shortfall of $80 billion and counting. In fact, the NDP Group’s preliminary findings suggest that restaurant digital orders are projected to triple in volume by the end of 2020. . we see the emergence of a few key themes. .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Experienced a decrease in wages or loss of job on or after March 10, 2020. restaurant employees financially impacted by the coronavirus crisis.

Employee Relations 206

Employee Relations Healthcare Online Ordering Customer Service 206

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The purchase is expected to be completed in September 2020.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

DECEMBER 14, 2020

US Foods Holding Corp. "With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our

Webinar 189

Webinar Customer Experience Mobile Ordering Customer Service 189

Modern Restaurant Management

MAY 5, 2021

But for the QSR industry specifically, consumer expectations increased as priorities moved to health and safety first, which have, in turn, shaped decision making, long term brand engagement and buying behavior. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020. Positive Signs for On-Premise.

2021 196

2021 Coupons Loyalty Program Fast Casual 196

Modern Restaurant Management

DECEMBER 4, 2020

. “They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. from February 1 to April 30, 2020, during the early part of the pandemic. percent demand decline. Shopping malls.

Loyalty Program 145

Loyalty Program Online Ordering Fast Casual Consumer Goods 145

Modern Restaurant Management

MARCH 24, 2020

Brands, Mount Franklin Foods, US Foods, Melt Shop, FoodMaven, Nathan's Famous, Island's Fine Burgers & Drinks, Checkers & Rally’s, Lineage Logistics and Minnow. The 2020 National Restaurant Association Show, which we had planned to hold in Chicago on May 16-19, has officially been canceled. ” Yum!

Food Supply 101

Food Supply Kitchen Safety Food Safety Cash Management 101