Modern Restaurant Management

JULY 6, 2020

In May 2020, Governor John Bel Edwards of Louisiana signed three bills into law providing Louisiana businesses with protection from most lawsuits involving COVID-19 deaths or injuries. The bills took effect immediately and are retroactive to March 11, 2020. The original deadline to apply for the loans was June 30, 2020.

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2020 Restaurant Law Employee Relations Online Ordering 151

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. State of the Plate 2020 – top foods across various cities. Top Foods of 2020. Financial Trends Insights.

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2020 Mobile Ordering Point of Sale Food Supply 195

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

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Delivery Kitchen Safety Social Media Online Ordering 168

Modern Restaurant Management

MARCH 6, 2020

Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services. So what new trends will 2020 bring? Are drive-ins back?

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2020 Coaching Front of House Customer Service 206

Restaurant Clicks

MARCH 4, 2020

Ordering food in is more popular than ever, and with food delivery apps , it’s easier than ever. The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Choosing a restaurant delivery service can be difficult however.

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Modern Restaurant Management

FEBRUARY 11, 2021

A fraud scheme where cybercriminals leverage the Telegram messaging platform to steal from restaurants and food delivery services was just identified by research and analysis from Sift’s Digital Trust and Safety Architects. Consumers have likewise responded, as the number of smartphone food delivery app users has increased from 36.4

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Delivery Food Safety Online Ordering Food Supply 189

Modern Restaurant Management

AUGUST 3, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the state of flavor, COVID-19 restaurant operations, public acceptance of delivery charges, the best of the best and the most allergy-friendly restaurant chains. Breakfast burritos were the 7th most ordered item on DoorDash in 2020. Iced Coffee.

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2020 Franchise Franchising Food Order 195

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Relay's technology dispatches couriers to restaurants who have pending delivery orders. Here are their responses.

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2020 Online Ordering Customer Experience Point of Sale 180

Deliverect

DECEMBER 7, 2020

Just as everyone was making their predictions for 2020 this time last year, a certain black swan event came along and caused a bit of a stir. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. What does the future look like for restaurant ordering and delivery tech?

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Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Just as everyone was making their predictions for 2020 this time last year, a certain black swan event came along and caused a bit of a stir. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. What does the future look like for restaurant ordering and delivery tech?

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Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

OCTOBER 21, 2020

Raise your hand if your 2020 marketing plan included messaging about wearing a mask. Curbside takeout and no-contact delivery are the norms. Curbside takeout and no-contact delivery are the norms. And when it comes to those marketing plans, 2020’s lessons will, at least, provide good advice for 2021 and the years to come.

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Modern Restaurant Management

OCTOBER 1, 2020

Many have started offering their menus on third-party delivery websites. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Looking at the data proves much of what we already know.

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Delivery Loyalty Program Download Online Ordering 197

Modern Restaurant Management

JULY 15, 2020

During a pandemic, drone delivery may also enable restaurants to serve customers who feel uncomfortable picking up food from a restaurant or having a delivery drivers come to their homes. In November of 2016, Domino’s began experimental drone pizza deliveries in New Zealand. The first is a waiver of Part 107.31

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Delivery Restaurant Law Food Safety Insurance 193

Modern Restaurant Management

JANUARY 8, 2021

Ninth Circuit Dismisses Popcorn Class Action : On December 4, 2020, the Court of Appeals for the Ninth Circuit affirmed a district court’s dismissal of a class action lawsuit regarding partially hydrogenated oils in Pop Secret popcorn, finding a lack of Article III standing. On July 8, 2020, Maine Governor Janet T. Legislation.

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2020 Restaurant Law Food Safety Employee Relations 186

Cheetah

APRIL 26, 2021

But one thing, in particular, can make all the difference between a successful food truck business and a total debacle: Choosing the right food delivery system. In this article, we look at the new delivery trends that are already taking over the food truck industry and how to choose the one that’s right for your mobile eatery business.

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Food Truck Delivery 2021 Mobile Ordering 148

The Restaurant Times

APRIL 30, 2020

The sudden increase in demand for restaurant home delivery services has created a massive opportunity for food delivery startups to increase market share. With food aggregators coming into the picture, more restaurants have entered the food delivery segment. for the year 2020. Trend 3: New delivery channels.

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Delivery 2020 Food Online Ordering 80

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. Now is the time to invest in delivery : Delivery and takeout orders continue to increase, up 14 percent since the pandemic. Diners Show Holiday Spirit.

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2020 Point of Sale Consumer Goods Seasonal Menu 167

Modern Restaurant Management

SEPTEMBER 16, 2020

Delivery, takeout and drive-thru. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic. Those using delivery “much more” jumped from 19 percent in April to 37 percent in August. Chief among those habits?

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Delivery Loyalty Program Online Ordering Dine-in 203

Modern Restaurant Management

FEBRUARY 27, 2020

2020 State of the Restaurant Industry. The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining.

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2020 Influencer Point of Sale Food Safety 192

Modern Restaurant Management

AUGUST 31, 2020

Seventh Circuit Rules that Grubhub Delivery Drivers Must Arbitrate Wage Claims : On August 4, the Court of Appeals for the Seventh Circuit upheld an arbitration clause and held that Grubhub delivery drivers must arbitrate their claims that the company misclassified them as independent contractors. Administrative Developments.

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2020 Restaurant Law Agriculture Compost 164

Modern Restaurant Management

JULY 1, 2020

Of restaurants that have stayed open, many shifted their focus to takeout and delivery. Even as people head back into restaurants, the increased interest in takeout and delivery is here to stay. Food and grocery delivery options: 79 percent. How the Black Lives Matter Movement Has Impacted the Restaurant Industry.

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2020 Travel Food Safety Consumer Goods 180

Modern Restaurant Management

APRIL 15, 2020

Free delivery – Free delivery was cited by nearly half of all survey respondents as something stores and restaurants can do to earn their business during COVID-19. This indicates that free delivery is quickly becoming an expectation or at least a defining reason for choosing one brand over another. Gift Card Sales Boom.

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2020 Point of Sale Fast Casual Online Ordering 196

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. Nearly half of these diners (48 percent) would share data to receive delivery or pick-up promotions or offers. Customers Don't Like Late Delivery.

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2020 Food Safety Hotels Dine-in 189

Modern Restaurant Management

MARCH 3, 2020

California Supreme Court Defines Hours Worked : On February 13, 2020, the California Supreme Court interpreted what “hours worked” means under California law in an employment case involving Apple that may have repercussions in the restaurant industry. The law went into effect on January 1, 2020. Litigation.

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2020 Restaurant Law Employee Relations Mobile Ordering 122

Xtra Chef

JANUARY 6, 2021

One of these innovative restaurant technology categories is delivery management and optimization software. Read on to learn about delivery management and optimization, and how platforms like Otter can help your restaurant succeed in delivery. Enter the food delivery landscape. 2020 was the year of food delivery.

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Delivery 2021 Management Management 146

Cheetah

APRIL 12, 2021

In this article, we dive into the food delivery boom and how it could change how the industry does business for years to come. To say that ghost kitchens and third-party delivery services are experiencing a boom would be a gross understatement. Increased Demand for Food Delivery. In 2020, the four companies raked in roughly $5.5

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Delivery Food Online Ordering 2030 148

7 Shifts

OCTOBER 15, 2020

Takeout & delivery are changing the way restaurants operate ?? It’s no surprise that takeout and delivery channels have become critical for restaurants worldwide as COVID regulations force restaurants to close their dining areas. Even now, restaurants in New York remain at 25% seating 8 months after the crisis first began.

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2020 Restaurant Law Fine Dining Outdoor 285

Rocket Fuel

NOVEMBER 5, 2024

Delivery isn’t new to the restaurant business, but that doesn’t mean there aren’t still growing pains. In the past five years, delivery as a percentage of revenue for quick service restaurants has surged, from 2.4 percent in 2020 to 11.1 percent in 2023 (our last full year of data), and tracking to be even more in 2024.

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Delivery 2024 Magazine 2023 52

Goliath Consulting

AUGUST 2, 2022

The restaurant industry saw a significant increase in delivery and takeout during the COVID-19 lockdown. However, most restaurants were still getting more delivery orders than ever. Restaurants found that ramping up their delivery services had mitigated some of their losses from in-person dining during 2020 and 2021.

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Delivery Online Ordering Food Website Management 78

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

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2020 Kitchen Safety Consumer Goods Point of Sale 138

EATER

JANUARY 21, 2021

It’s probably not Uber Eats, Postmates, or Grubhub 2020 was an undeniably big year for food delivery. Benefitting the most from this disruption to an already broken food supply chain are third-party delivery apps, such as UberEats, Grubhub, and DoorDash. When did delivery apps get so powerful?

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Delivery Customer Service Food Order Online Ordering 132

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

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2020 Food Safety Fast Casual Guest Recovery 191

Focus POS

AUGUST 7, 2020

It caters specifically to online orders, and is usually a delivery-only restaurant. Now, they opt for safer alternatives, like online ordering and delivery. Because it operates via delivery, it can be located almost anywhere. Meet Delivery Demand . Delivery demand is up across the board.

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2020 Front of House Kitchen Safety Back of House 167

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. State of the Industry. Holiday Plans Impacted by COVID. Ease of use (18.6

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2020 Mobile Ordering Online Ordering Food Order 161

Cheetah

MAY 14, 2021

In the background of the coronavirus pandemic, the cries of restaurants over the way 3rd-party delivery apps are oppressing them finally reached San Francisco decision-makers. In April last year, Mayor London Breed announced a 15% cap on food delivery service fees. 2020 is far behind us, but restaurants are still not out of the woods.

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Delivery Food Safety Point of Sale Customer Service 125

Modern Restaurant Management

SEPTEMBER 30, 2020

13 percent said it was because they now prefer takeout/delivery. Takeout and delivery: a fast-growing and critical component for restaurant success. Most important factors when it comes to the takeout and delivery. Earning rewards for dining out or ordering takeout/delivery is becoming even more important to consumers.

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2020 Mobile Ordering Guest Recovery Customer Service 189

Social Hospitality

FEBRUARY 25, 2021

That all changed in 2020. 2020 was the year of the QR code comeback. With people stuck in their homes for the vast majority of 2020, search engines became the modern day equivalent of window shopping for restaurants. Before 2020, restaurants used social media to build their brands and followings. Delivery Apps.

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