Modern Restaurant Management

DECEMBER 5, 2022

Many restaurant owners and managers immediately invested in multiple technology solutions to stay afloat in 2020, with contactless order and payment solutions being the most important. The value of a universal payment system could improve employee experiences. Fast forward to 2022, and the attitude has changed drastically.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Hot Schedules

JANUARY 27, 2020

Top Restaurant Industry Trends to Know for 2020. In light of these changes, what should operators prepare for as we head into 2020? It’s just not sustainable,” LeFranc said. One way to let employees know their value is to offer them flexibility in scheduling and opportunities for learning and development, Cantu said. .

2020 117

2020 Webinar Employee Relations Allergens 117

Modern Restaurant Management

SEPTEMBER 30, 2020

Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern. Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern.

2020 189

2020 Mobile Ordering Guest Recovery Customer Service 189

Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. percent from 2020, according to the National Restaurant Association. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded.

2022 203

2022 Employee Relations Outdoor Fast Casual 203

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Implementing the latest tools of the trade can simplify tasks for employees and help restaurants wow diners. A Window into Warewashing.

Kitchen Safety 203

Kitchen Safety Front of House Food Safety Equipment 203

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206

Modern Restaurant Management

FEBRUARY 28, 2022

To understand if these policies drove reduced restaurant traffic, compared to what could have been expected had they never been implemented, Sense360 by Medallia examined select cities’ bar and restaurant foot traffic trends compared to a pre-pandemic baseline (February 2020).

Employee Relations 203

Employee Relations Dine-in Customer Experience Customer Service 203

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Sustainability and healthy options rising in importance. Overall velocity in the latest week is also positive compared to pre-pandemic levels, with Total US up +10 percent versus 2020.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

DECEMBER 28, 2020

We also think there will be a greater focus on sustainability efforts throughout the industry. We also think there will be a greater focus on sustainability efforts throughout the industry. We celebrate this as it benefits us all when brands focus on sustainability. Chris Prociv, VP Marketing & Innovation at La Brea Bakery.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Perfect Daily Grind

MARCH 31, 2023

In 2020, coffee leaf rust was first discovered on some of Hawaii’s islands. International Trade Centre partners with International Coffee Organisation on new Sustainability Initiatives in the Coffee Sector mapping project. Specialty Coffee Association announces 2023 Sustainability Award winners.

2023 136

2023 Sustainability Education Agriculture 136

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Improve employee performance. Elo’s Sonal Apte, vice president of retail and hospitality. Reduce theft. Sean Bradley, AudioEye co-founder.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. “We are well positioned to invest in the right areas to strengthen our competitive advantage and drive consistent, sustainable growth for decades to come.

Webinar 189

Webinar Customer Experience Mobile Ordering Customer Service 189

Modern Restaurant Management

MARCH 1, 2023

Everything from decreasing food waste to exploring how automation can increase revenue for small business restaurants is related to BOH procedures. For any service charge to be a net-benefit for your restaurant and employees, always focus on the customer.

Front of House 171

Front of House BOH Back of House 2023 171

Aaron Allen & Associates

JULY 17, 2020

We think foodservice-related investments can be grouped into one of three types. On the sell-side, this presents an opportunity to find the right partner who will stay loyal to your brand, employees, and guests. Enhancing sustainability and longevity. Diversifying the portfolio and mitigating risk. Growing market share.

2020 110

2020 Back of House Cash Management Specials 110

Modern Restaurant Management

JULY 24, 2020

The Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”), passed by Congress on March 27, 2020, provided more than $2 trillion in relief for both companies and individuals affected by the COVID-19 pandemic. Payroll was to be looked at per employee and was limited to $100K on an annualized and pro-rata basis.

Employee Relations 214

Employee Relations Food Supply Government Small Business 214

EATER

SEPTEMBER 10, 2020

The 2020 winners were supposed to be announced on September 25, after COVID-19 postponed the original May 5 ceremony date.) On July 23, an anonymous foundation employee told Eater that the lengthy list of demands was “met with more gaslighting and deferred action.” Cancelling the 2020 James Beard Chef and Restaurant Awards.

2020 124

2020 Employee Relations Leadership 2021 124

Cheetah

JUNE 14, 2021

Few establishments are now considering raising wages, offering employee benefits or improving the working conditions. Increasing wages, gradually introducing automatic gratuity, sharing the tip pool with back-of-the-house (BOH) employees, improving the working conditions, investing in cross-training, and reducing staff are all good solutions.

BOH 148

BOH Back of House Front of House Employee Relations 148

Modern Restaurant Management

DECEMBER 28, 2023

Despite the industry being at its most stable since 2019, customers being more educated and engaged around the issues impacting the food system, and massive strides made in creating sustainable and equitable conditions for staff, rising costs are greatly impacting both operations and the public’s dining out frequency.

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

JULY 7, 2020

Countless restaurants across the country used a PPP loan to keep their employees on the payroll even while shuttered, but they are emerging from the program with challenges that have only grown in scope. For many, this uncertainty will linger until a vaccine is available. .” 350,000-1 million. $1-2 1-2 million. $2-5 2-5 million. $5-10

Mobile Ordering 192

Mobile Ordering Restaurant Law Seating Customer Service 192

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189

Modern Restaurant Management

APRIL 28, 2020

Below, are a few observations on some of the hard lessons learned amid the pandemic and offers some strategies in relation. Today we see mid-sized companies scrambling to activate digital tools with customers and employees, but not realizing that interface tools are just one element of agility. Crisis amplifies flaws.

Customer Service 145

Customer Service Employee Relations Customer Experience 2025 145

Next Restaurants

JANUARY 27, 2021

At the beginning of 2020, none of us could have imagined how the year would unfold and how COVID-19 would affect our lives. The health and safety of both your employees and your customers have taken center stage. Do you emphasize sustainability in your menu, products, and practices? By Adrian Johansen, Contributor.

Marketing 116

Marketing Email Marketing Online Ordering Social Media 116

Modern Restaurant Management

DECEMBER 17, 2024

. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020. With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience.

2025 100

2025 Loyalty Program Customer Experience Online Ordering 100

Black Box Intelligence

MARCH 10, 2020

Coronavirus and the Restaurant Industry: Key Insights – May 13, 2020. . Despite many companies beginning to bring back employees from furlough, of those people employed by chain restaurants back in January, only 45% of them remain actively employed today on average. Key Insights – May 6, 2020. .

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Hot Schedules

NOVEMBER 20, 2019

Foster a Strong Culture to Connect with Employees. As the industry faces a workforce crisis, engaging and connecting with hourly team members will help foster employee loyalty and reduce turnover. After all, happy employees drive happy guests. After all, happy employees drive happy guests. Related Posts.

2019 103

2019 Hospitality Employee Relations Leadership 103

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. New & Notable spotlights the latest news restaurateurs need to know.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. ” Additionally, you will speak to or put in place written policies around employee and manager expectations and a code of ethics.

Certification 88

Certification Fast Casual Sustainability Front of House 88

Apicbase

JULY 22, 2024

The corporate catering sector faces a host of challenges, including labour shortages and the Herculean task of making the supply chain more sustainable. There is more remote work, sustainability has become essential for business, and competition from food delivery services, local restaurants, and retail is fierce.

Catering 52

Catering Sustainability Technology Employee Relations 52

Modern Restaurant Management

MARCH 3, 2023

Eighty-seven percent of operators say they'll likely hire additional employees during the next 6–12 months if qualified applicants are available. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022. million by 2030. million by 2030. out of 100.

2023 203

2023 2022 Consumer Goods Point of Sale 203

The Restaurant Times

SEPTEMBER 5, 2020

Restaurants today are struggling to win customers’ trust and to make their business sustainable. The guiding principle behind future restaurant crisis management should be the safety and security of your business, employees, and customers. Improving relations with employees, key stakeholders, business partners, etc.

Management 90

Management Management Cash Management Employee Relations 90

Modern Restaurant Management

DECEMBER 19, 2023

We’ve seen how robotics can improve not only the customer experience, but the employee experience. which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Then we remembered that staffing before 2020 was never that great.

2023 117

2023 Front of House Customer Experience Customer Service 117

Modern Restaurant Management

JANUARY 17, 2020

In 2020 alone, Curry Up Now anticipates opening 12 locations across the country. Taco Bell's 2020 Commitments. We're excited to shake things up and make 2020 even more about what matters most: our purpose." Taco Bell Sustainable Packaging. Hattie Marie's Looks to Franchising.

Franchise 136

Franchise Franchising Fast Casual Leadership 136

EATER

DECEMBER 16, 2021

Dynamex stated that most workers are employees and that any company seeking to classify a worker as an independent contractor must meet a stringent burden of proof to do so. She explained, “I was always tight on money because I wouldn’t make enough, even working four or five jobs. It was very exhausting.” Superior Court.

Back of House 145

Back of House Delivery Employee Relations Mobile Ordering 145

Deliverect

APRIL 20, 2020

2020 food trends predicted a rise in the popularity of desserts and sides, both in-house and for deliveries, and it appears that life in lockdown has sped up this trend. Awareness of health, sanitation and food safety will be even more important than before, both for restaurant operators and its employees, and customers.

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

Restaurant365

JULY 29, 2021

Restaurants lost $270 billion in 2020 due to COVID-19 shutdowns and restaurant restrictions, and the crisis sent many companies into a tailspin. According to the National Restaurant Association , in 2020, 110,000 restaurants closed permanently, and 2 million restaurant industry jobs were lost. Negotiate updated terms with vendors.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

EATER

JANUARY 3, 2023

Black Butchers United provides a way for butchers of color to pool resources, share job opportunities, and build community within a tough industry to break into In 2020, at the height of global lockdowns due to the coronavirus, Dylan Carasco was scrolling through Instagram when he saw something that stopped him in his tracks.

Point of Sale 105

Point of Sale Employee Relations Social Media Hiring 105

Restaurant Clicks

SEPTEMBER 18, 2020

The end goal of any business is to be able to sustain itself and make money. Employee Verification Number (EIN). Food Handlers/Employee Health Permit. Most of these are necessary for all food-related businesses, but for some it depends on which state you live in. Consider the Competition. Business License. Sign Permit.

Food Truck 88

Food Truck Food License Social Media 88