Modern Restaurant Management

APRIL 19, 2021

Every brand has had to react quickly to stay in business while trying to keep guests and customers safe. These tools were critical to surviving the worst of the pandemic, and now, as vaccines roll out and restrictions lift, restaurant technology will continue to play a major role in the recovery of the industry.

Guest Recovery 189

Guest Recovery Point of Sale Inventory Back of House 189

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. State of the Industry. Holiday Plans Impacted by COVID.

2020 161

2020 Mobile Ordering Online Ordering Food Order 161

Modern Restaurant Management

APRIL 27, 2020

OpenTable added new features and price cuts for 2020 as they recognize the road to recovery will be long and difficult. Also, the Venga relationship management solution we acquired last year provides a complete view of loyal guests and their feedback. No cover fees through September 30, 2020.

Food Safety 231

Food Safety Document Guest Recovery Download 231

Modern Restaurant Management

JUNE 24, 2020

Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales. Plus, Square is also waiving dispatch fees until July 1, 2020. Moralejo and Skelton are both experienced leaders who will make an immediate impact in the recovery and acceleration of the business post crisis. Visa SMB Help.

Guest Recovery 215

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 215

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Today, more guests expect special treatment – they want to have more of their needs anticipated before they even have to ask.

2023 189

2023 Guest Recovery Email Marketing Customer Service 189

Modern Restaurant Management

NOVEMBER 5, 2020

To encourage a swift recovery, restaurant owners and operators must think creatively and conscientiously about how they alleviate these fears and ensure a safe experience. It reduces the use of unsanitary ordering kiosks, menus, and payment terminals, while at the same time elevating the guest experience.

Technology 184

Technology Guest Recovery Customer Experience Mobile Ordering 184

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. There was a subsequent recovery of +10 percent in the week to January 1 vs December 25. Sales velocity is now +4 percent vs January 4, 2020. California.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

JULY 30, 2020

The restaurant industry was turned upside down in 2020, practically overnight. How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? The goal is to emerge from this crisis stronger than ever. Many even want to.

Guest Recovery 188

Guest Recovery Food Safety Fine Dining Management 188

Modern Restaurant Management

AUGUST 16, 2021

During the second quarter in 2020, which covered the height of the pandemic lockdowns and restaurant dine-in restrictions, QSR off-premises orders increased by +9 percent over the same quarter in 2019, driven by solid growth in drive-thru and delivery orders. million in April 2020, per the Bureau of Labor Statistics. “The U.S.

2021 180

2021 Guest Recovery 2019 Point of Sale 180

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Now as we enter a recovery stage, the biggest challenge that's emerged has become finding enough staff to fit the demand. When was a time when you went out of your way to delight a guest?

Hiring 370

Hiring Front of House Back of House Food Safety 370

OpenTable

APRIL 23, 2020

OpenTable is committed to supporting the restaurant community and we recognize the road to recovery will be long and difficult. Also, the Venga relationship management solution we acquired last year provides a complete view of loyal guests and their feedback. Second, big price cuts for 2020. … Read more. … Read more.

Pricing 105

Pricing 2020 Guest Recovery Reservations 105

Typsy

JUNE 11, 2020

In today’s post, guest blogger Greg Provance talks through the top 4 things to consider when strategizing for attracting guests in the post-COVID world.

Guest Recovery 113

Guest Recovery 2020 Dine-in Hotels 113

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. Restaurant Recovery Stats. Companies are focusing on ways to guarantee the safety of their employees and guests.

2020 128

2020 Guest Recovery Online Ordering Point of Sale 128

Modern Restaurant Management

JULY 30, 2020

The restaurant industry was turned upside down in 2020, practically overnight. How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? The goal is to emerge from this crisis stronger than ever. Many even want to.

Guest Recovery 162

Guest Recovery Food Safety Fine Dining Management 162

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 189

2021 Online Ordering Mobile Ordering Guest Recovery 189

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. 31, 2020 to help franchisors understand the impact of COVID-19 on franchise operations teams. Impatience continues to surge at fast food.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

SEPTEMBER 9, 2020

2020 was no exception, as the PSL hit stores on August 25. The Saturday and Sunday following the PSL’s launch, foot traffic was a mere 7.7percent and 6.2percent below 2019 levels of the equivalent Saturday and Sunday in 2020. Freshly-brewed batch of data from foot traffic analytics firm Placer.ai

Guest Recovery 158

Guest Recovery Seasonal Menu 2019 Beverage 158

Modern Restaurant Management

OCTOBER 19, 2021

The 2020 entry period garnered more than 23,600 entries for 62 licenses in 30 counties. Many restaurants now incorporate electronic ID checking machines or set point of sale reminders to specify the birthdate a guest must be born on or after to be served alcohol. Know Your Protocol.

License 215

License Point of Sale Employee Relations Restaurant Law 215

Modern Restaurant Management

APRIL 27, 2020

No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Modify how you engage with guests through business diversification, social distancing, and post-pandemic safety and sanitation. Socialincs, Inc.,

Mobile Ordering 197

Mobile Ordering Webinar Loyalty Program Online Ordering 197

Modern Restaurant Management

AUGUST 6, 2021

ahead of the February, 2020 pre-pandemic timeframe ($70.6 “A lot of restaurants are making it compulsory for the guests to be fully vaccinated, this is in tune with World Health Organization guidelines,” said Brad Cummins, founder of Insurance Geek, an insurance services platform. On the upside, U.S. That’s 6.6%

Insurance 197

Insurance 2021 Guest Recovery Point of Sale 197

Modern Restaurant Management

APRIL 27, 2020

No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Modify how you engage with guests through business diversification, social distancing, and post-pandemic safety and sanitation. Socialincs, Inc.,

Webinar 185

Webinar Loyalty Program Online Ordering Social Media 185

Modern Restaurant Management

SEPTEMBER 27, 2021

Pick-up and curbside delivery will gain stronger relevance post-COVID, and dine-in recovery will be stronger than pre-COVID levels. In a study of consumer outlet motivations, the factors that showed the largest percent change in motivation from Q2 2020 to Q1 2021 in QSR were: Convenient way to pre-order – +12.9 Pre-COVID: 10.3

Food Safety 189

Food Safety Consumer Goods Beverage Mobile Ordering 189

Modern Restaurant Management

DECEMBER 31, 2020

2020 Trend of the Year “Vegan Goes Viral” (cringe). While we may never use the word “viral” again, 2020 was still the year that vegan cuisine entered the mainstream. Added benefit: plant-based menu items often have lower food costs, allowing for increased profit margins or lower price points for your guests.

2021 203

2021 Hotels Guest Recovery Airlines 203

Restaurant365

MAY 26, 2021

If we learned one thing from 2020, it’s that agility in planning matters for alcohol businesses. More than ever before, adopting efficient practices and processes, especially in tight margin segments of business, like alcohol, is a key to successful recovery and resurgence for 2021. Think back on a really busy day. Like, busy, busy.

Bar 158

Bar Guest Recovery Cash Management Food Truck 158

Modern Restaurant Management

JANUARY 15, 2021

McDonald’s moved up one spot to second place in the BIS COVID Study, while 2020’s top brand, Starbucks, moved to third. Additional significant fast food industry findings include: The fast-food industry ranks sixth in this study, maintaining its position from the 2020 and 2019 rankings. 2020 Gift Card Sales.

2021 169

2021 Fast Casual Fine Dining Point of Sale 169

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. Coronavirus and the Restaurant Industry: Key Insights – May 13, 2020. . This suggests guests may be favoring their local independent favorites for these dining occasions as dining rooms reopen. Key Insights – May 6, 2020. .

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Restaurant365

DECEMBER 11, 2020

The year 2020 prompted enormous changes in the restaurant industry. Your cash flow may have been tight in 2020, so 2021 is the time to focus on your cash flow recovery and next steps. Your suppliers may have experienced fluctuations in prices for ingredients in 2020. Promote your highest gross profit menu items.

2021 136

2021 Cash Management Management Management 136

Modern Restaurant Management

FEBRUARY 25, 2021

million people and still projected to achieve $899 billion in sales throughout 2020. Smart solutions have taken a forefront role in spearheading the COVID-recovery. While the sector has endured more than its fair share of the COVID-19 shock, it has a well-known history of resilience, employing 15.6 Dining in the Post-COVID Era.

Guest Recovery 178

Guest Recovery Online Ordering Point of Sale Retail 178

Cheetah

APRIL 26, 2021

but not wholly demolished during 2020. In fact, the industry is set on a quick recovery. During 2020, many food truck operators were smart enough to notice that, while financial districts and office areas were dried up, demand rose in suburban and non-traditional regions. Throughout 2021 the market worth is expected to reach $1.4

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

Modern Restaurant Management

JULY 7, 2020

We encourage Congress and the Administration to consider bipartisan options to support the industry’s recovery.” ” Guzzetta was ranked as the second Most Influential Restaurant Executive in the country by Nation’s Restaurant News in January 2020. EarlyBirdCapital Inc. SevenRooms Secures Funding.

Mobile Ordering 192

Mobile Ordering Restaurant Law Seating Customer Service 192

Aaron Allen & Associates

MARCH 19, 2020

March 19, 2020 Domino's Announces Need for 10,000 Employees Domino's announces the need for 10,000 full-time and part-time employees to support increased demand for delivery. March 19, 2020. March 19, 2020 Cameron Mitchell Cameron Mitchell Restaurants announces it will be closing restaurants temporarily and laying-off 4,500 employees.

2020 130

2020 Point of Sale Guest Recovery Government 130

Modern Restaurant Management

SEPTEMBER 3, 2020

Have clear signage, enforce the mandated health rules, and diligently track the number of guests inside of your facility at all times. Install automatic doors or have a single employee usher guests in and out of the restaurant to eliminate touch points on door handles. Judiciously monitor your employees’ health as well.

Fine Dining 201

Fine Dining Restaurant Law Food Truck Outdoor 201

Modern Restaurant Management

MAY 5, 2021

CGA’s latest sales data reveal significant increases compared to performance in 2020, during one of the worst periods of decline when full lockdown restrictions were in place. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020. Positive Signs for On-Premise. California. " Beverage Insights.

2021 196

2021 Coupons Loyalty Program Fast Casual 196

Foodable

MAY 25, 2021

Crawford moved from New York City—having previously served as the chief technology officer for Godiva—to Nashville to join CKE in the fall of 2020. They both have a desire and drive to be the best they can possibly be… it’s all about scale and size, and ensuring that we have the guest experience in mind.” territories.

Guest Recovery 91

Guest Recovery Hospitality Technology Franchise 91

7 Shifts

AUGUST 20, 2020

To ensure he delivered on the safety standards he set for his restaurant and guests, Logan utilized 7shifts to make his staff aware of the required steps they needed to take before coming to work. “I So as we started to open up, this is the busiest we’ve ever been–even at 50-75% capacity, it’s been crazy.” was great.

Employee Relations 195

Employee Relations Guest Recovery Communication Food Safety 195

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. “I found inspiration on my travels.

Coaching 167

Coaching Point of Sale Customer Experience Retail 167