Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. Mobile-Based Loyalty Programs. Mobile-based loyalty programs will become a cornerstone of the QSR value proposition for customers, as they have welcomed the added level of convenience and value that come with loyalty program enrollment.

Loyalty Program 203

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 203

Modern Restaurant Management

MAY 3, 2021

This success is based on a pivot to seamless mobile experiences and tech-driven data amid an ever-changing set of variables from regulation to consumer behaviors. The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Simplified Mobile Experience.

Technology 197

Technology Mobile Ordering Kitchen Safety Food Safety 197

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. State of the Industry. Holiday Plans Impacted by COVID.

2020 161

2020 Mobile Ordering Online Ordering Food Order 161

Modern Restaurant Management

OCTOBER 27, 2020

Open Up More 'Ghost Kitchens' Restaurant locations are having a hard time keeping up with all the mandated restrictions to dining in. We’ve seen entire states reopen and re-close in short order due to spikes in cases. Even back in 2017, Domino’s was seeing 90% of its orders being placed through its app or online.

Innovation 223

Innovation Hiring Mobile Ordering Kitchen Safety 223

Modern Restaurant Management

AUGUST 5, 2021

One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Ongoing public health and safety concerns push down demand for the indoor restaurant experience. ” That number grew to 23,873 in 2020.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. This approach is often expensive because these platforms charge a commission to fulfill the delivery for each order. On-Demand Delivery for Square Online Store.

Guest Recovery 215

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 215

Modern Restaurant Management

APRIL 27, 2020

No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders. Socialincs, Inc.,

Mobile Ordering 197

Mobile Ordering Webinar Loyalty Program Online Ordering 197

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. A point-of-sale (POS) system can streamline the ordering and preparation processes, making it easier to improve service even during peak service.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

Delivery 168

Delivery Kitchen Safety Social Media Online Ordering 168

Modern Restaurant Management

DECEMBER 28, 2020

We’ll quickly see the emergence of Restaurants 2.0 – a new generation of restaurateurs who snatch up available real estate for ghost kitchens, virtual brands or new dine-in experiences that have a heavy reliance on digital interactions and business models that enjoy lower overhead.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Perfect Daily Grind

MAY 17, 2022

“Most of our coffee shops have screens in the kitchen to help expedite the use of tickets,” they say. When a certain time limit is reached for the order, the screen flashes, which helps with overall speed. “We Considering the boom in online ordering, co-ordinating the preparation of coffee and food has never been so important.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. AI Voice Automation. Digital Menu Boards.

Employee Relations 197

Employee Relations Customer Experience Customer Service Mobile Ordering 197

Restaurant365

NOVEMBER 26, 2019

Check out our list of the top 16 features of restaurant management software that are must-haves in 2020. User-friendly order management. While some restaurant management systems may have many features, if order management isn’t intuitive for staff and management, you may have brought an extra headache into your operations.

2020 117

2020 Management Management Mobile Ordering 117

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. You can see which other restaurants they frequent, too, and the types of items they order from those places.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Safety and sanitation is a priority.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

NOVEMBER 30, 2020

It could be that you've got mobility issues. What's that mean for restaurant safety? The third wave of safety in restaurants is not going to be an operational issue. Ghost Kitchens and Living Kitchens. Ghost kitchens and living kitchens have been rattling around in my mind recently.

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189

Modern Restaurant Management

JULY 7, 2020

” Guzzetta was ranked as the second Most Influential Restaurant Executive in the country by Nation’s Restaurant News in January 2020. Deciding to close your doors: Whatever you decide, make sure all employees understand the steps you are taking to ensure top safety and health standards. EarlyBirdCapital Inc.

Mobile Ordering 192

Mobile Ordering Restaurant Law Seating Customer Service 192

Modern Restaurant Management

AUGUST 19, 2020

The purchase is expected to be completed in September 2020. In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. US Foods Ghost Kitchens. Brands Inc. for approximately $25 million. US Foods Holding Corp. US Foods Holding Corp.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Transact

DECEMBER 18, 2019

2020 is just around the corner and it’s an exciting time to be in the business! Let’s review some of the most likely trends we will see in the restaurant industry for 2020. . Mobile Technology. In 2020, expect more restaurant owners and managers to start leveraging mobile devices more often as a means of managing operations. .

2020 83

2020 Technology Mobile Ordering Online Ordering 83

Modern Restaurant Management

APRIL 2, 2020

Experienced a decrease in wages or loss of job on or after March 10, 2020. Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running.

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept.

Franchising 154

Franchising Franchise Loyalty Program Kitchen Safety 154

Modern Restaurant Management

MARCH 31, 2020

In a newly released deck, it shows the steep decline of foot traffic to America’s businesses in March 2020 due to the spread of Covid19 and associated governmental “shelter in place” orders. New York businesses saw a decline beginning as early as March 9, 2020 and now show a 61 percent YOY decline.

2020 112

2020 Food Safety Kitchen Safety Consumer Goods 112

Modern Restaurant Management

MARCH 31, 2022

After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm. That being said, if attention is truly the new currency, then first impressions are also more important than ever.

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Goliath Consulting

OCTOBER 19, 2020

2020 has been quite a learning experience. Brands like Starbucks are increasing their drive-thru prevalence to accommodate the demand for contactless orders (1). Domino’s launched their “Carside Delivery” Service nationwide this June which would allow customers to receive their online order without ever leaving their car (2).

2021 135

2021 Point of Sale Food Safety Kitchen Safety 135

Modern Restaurant Management

MAY 28, 2021

Clean Juice Chief Executive Officer, Landon Eckles described 2020 as challenging but resolute in lauding its franchise partners and support staff in the company’s response to the global pandemic. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. Clean Juice Celebrates Franchisees.

Franchising 189

Franchising Franchise Fast Casual Loyalty Program 189

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Increased demand for food delivery had already boosted the growth of ghost kitchens, and the COVID-19 pandemic has escalated both the popularity and profitability of the model.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

DECEMBER 31, 2020

2020 Trend of the Year “Vegan Goes Viral” (cringe). While we may never use the word “viral” again, 2020 was still the year that vegan cuisine entered the mainstream. Ghost kitchens will foster adventurous foodies. The investor community got behind ghost kitchens in 2020 in a big way.

2021 203

2021 Hotels Guest Recovery Airlines 203

Modern Restaurant Management

DECEMBER 14, 2021

As we enter 2022, restaurants need to continue to stay as flexible as possible, learning from 2020 and 2021 while educating personnel and staying up-to-speed on current technological advancements and solutions that can help streamline operations and improve efficiency. order & pay at table options).

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189

Modern Restaurant Management

DECEMBER 14, 2020

The updated data and recommendations were developed for US Foods by The Acheson Group (TAG), a global food safety consulting group that helps companies throughout the food supply chain more effectively mitigate risks, improve operational efficiencies and ensure regulatory and standards compliance. ” Drive Kindness.

Webinar 189

Webinar Customer Experience Mobile Ordering Customer Service 189

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 154

Bar Cash Management Loyalty Program Point of Sale 154

Goliath Consulting

DECEMBER 6, 2020

2020 has certainly been a year like no other for the industry. Through stay-at-home orders and extended shutdowns, restauranteurs had to be nimble and creative, relentlessly searching for new business avenues and strategies to keep their businesses afloat. Mobile Apps and Data.

2021 114

2021 Mobile Ordering Food Guest Recovery 114

Deliverect

APRIL 20, 2020

And now more than ever, swift, convenient and efficient online ordering options have become the norm. A recent CGA study in the UK shows that of those who ordered delivery for the first time, or more often than usual, 60% said they would continue their frequency of ordering delivery from restaurants, or takeaways (70%).

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

Modern Restaurant Management

MARCH 16, 2020

data highlights: Usually, QSR brands see a dip in traffic from the last week of February to the first week of March, but three of the eight saw those fortunes turn in 2020. 17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only.

Mobile Ordering 122

Mobile Ordering Online Ordering Point of Sale POS 122

EATER

JANUARY 5, 2022

But if you live in the suburbs within two miles of an ordering location, and the weather is mild and still, you could order food or groceries and it will get to your home in about five minutes, “faster and fresher” than if a human drove it, Thein says. Why should geography determine what restaurants you can order from?

Food 144

Food Mobile Ordering Online Ordering Food Order 144

Modern Restaurant Management

APRIL 7, 2020

This edition of MRM News Bites features the Independent Restaurant Coalition, Tripadvisor, Inspire Brands Foundation, WorkJam, EZ-Chow, US Foods, Potbelly Pantry, Just Salad, Zalat Pizza, Kentucky Fried Chicken, California Pizza Kitchen, Nando’s and Street Factory Media.

Tip Distribution 170

Tip Distribution Healthcare Hospitality Food Supply 170