Modern Restaurant Management

NOVEMBER 28, 2022

Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand. In 2023, consumers will be more cost-conscious due to inflation and limited wallet share. However, when the pandemic hit, people were less sensitive to prices.

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2023 Technology Loyalty Program Mobile Ordering 199

Modern Restaurant Management

DECEMBER 22, 2022

fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Our technology streamlines operations, provides a better customer experience and establishes an overall improvement and stability to the business.

2023 186

2023 Front of House Back of House 2022 186

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

2023 189

2023 Guest Recovery Email Marketing Customer Service 189

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Operations will continue to be simplified despite digital experiences expansion. The “restaurant anywhere” experience will expand. For part two, click here.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Bingage

FEBRUARY 9, 2023

Introduction As we step into the new year 2023, Keeping an eye on the trends emerging in the restaurant industry is essential. Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Hyper Personalised Marketing 2.0

Customer Experience 98

Customer Experience 2023 Loyalty Program Email Marketing 98

Modern Restaurant Management

MARCH 1, 2023

Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.

Front of House 160

Front of House Back of House BOH 2023 160

Modern Restaurant Management

APRIL 4, 2023

However, these ‘traditional’ solutions are notorious for causing headaches for managers, who have to rely on past experience and gut instinct when creating schedules that will meet both employee preferences and business needs. These jobs offer the schedule flexibility they need to make money at their convenience.

2023 167

2023 Customer Experience Restaurant Law Communication 167

Modern Restaurant Management

DECEMBER 30, 2022

Restaurants, like California’s Squeeze-In , have adopted Yelp Kiosk for a self-serve waitlist feature for customers, allowing walk-in customers to add themselves to the digital waitlist, view live wait times and receive “table ready” notifications.” Simplicity Is Key.

Technology 208

Technology Front of House 2023 Cash Management 208

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

Customer Service 327

Customer Service Social Media Customer Experience Reference 327

Modern Restaurant Management

APRIL 10, 2024

According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. economy demonstrated resilience in 2023—with GDP, employment rates and consumer spending remaining relatively stable or even growing. Coffee in 2023.

2023 196

2023 2024 Loyalty Program Point of Sale 196

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. The survey also showed 75 percent of respondents expected their labor costs to increase in 2023.

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2024 2023 Back of House 2022 200

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 123

2023 Insurance 2024 Employee Relations 123

Perfect Daily Grind

JANUARY 13, 2023

Carroll has 25 years’ experience working in the retail, foodservice, and out-of-home sectors, and will initially focus on expanding Oatly’s foodservice and OOH partnerships. Sigep 2023 to host seven Italian National Coffee Championships from 21 to 25 January. Dutch Bros projects total 2023 revenue to be US $1 billion.

2023 142

2023 Events Website Management Leadership 142

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023.

2023 117

2023 Front of House Customer Experience Customer Service 117

Black Box Intelligence

NOVEMBER 14, 2022

New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses. Consumer expectations have changed and the restaurant experience must change with it,” said David Cantu, CEO of Black Box Intelligence. 2, 2023. .

Customer Experience 98

Customer Experience Management Management Front of House 98

Culinary Cues

JUNE 14, 2022

The independent restaurant of 2023 and beyond must be a place that does what large corporations can’t or won’t do. Our customers are far savvier than they were in the past; they know great food and they expect that restaurants will provide it. THIRD: Ask everyone you see: “Why would you choose to spend your money in a restaurant”?

Fine Dining 469

Fine Dining Food Supply Customer Service Presentation 469

Crunchtime

MAY 5, 2023

From menu items and policies to customer preferences and even restaurant staff, restaurant operations are continuously evolving and shifting, and usually change in an instant.

2023 147

2023 Customer Experience Leadership Technology 147

Perfect Daily Grind

MAY 17, 2023

On 16 & 17 March 2023, Producer & Roaster Forum (PRF) took place in El Salvador for the second time. And with PRF set to return to the Plaza Mayor venue in Medellín, Colombia on 14 & 15 September 2023, thousands of visitors are once again expected to attend this year’s forum – so support from volunteers is essential.

2023 135

2023 Workshop Events Certification 135

7 Shifts

FEBRUARY 7, 2024

Increased employee engagement and productivity: Less time spent haggling, arguing, and pleading about shifts that they can’t cover is more time spent focused on productive and customer-facing work. Some quick-service chains, including Chick-fil-A, have crossed a tipping point, with more than half their sales coming via digital orders in 2023.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 188

2024 Customer Experience Compost Loyalty Program 188

Modern Restaurant Management

DECEMBER 19, 2024

As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. The simplicity and convenience of these payment methods will boost customer satisfaction and increase revenue by reducing checkout hesitation and encouraging higher spending.

2025 176

2025 Loyalty Program Mobile Ordering Online Ordering 176

EATER

DECEMBER 6, 2023

Operating and working in the hospitality industry has perhaps never been harder, but these bars, restaurants, pop-ups, and roving trucks are finding creative ways to bring innovative flavors and experiences to their audiences. Join Eater in celebrating the 2023 Eater Awards winners.

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2023 Food Truck Dine-in Bar 130

The Restaurant Group

NOVEMBER 24, 2022

Restaurant Trends If you’re trying to determine the outlook for restaurant businesses in 2023, you need to keep track of the restaurant trends driving growth amidst the current economic situation. Let’s look at how these events will give direction to 2023 restaurant trends and the fresh opportunities they bring.

2023 88

2023 Consumer Goods Advertising Customer Experience 88

Modern Restaurant Management

MARCH 26, 2021

The last year has had a profound impact on both restaurant operations and customer preferences, resulting in permanent changes. million by the end of 2023. million by the end of 2023. Learn how to leverage your digital ordering experience to grow your business. Centralized Customer Data with Digital Channel Integration.

Ordering 223

Ordering Mobile Ordering Online Ordering Email Marketing 223

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

2022 197

2022 Food Supply Point of Sale Dietary Restrictions 197

Modern Restaurant Management

DECEMBER 8, 2022

Forecasting weekly ordering now becomes critical as you don’t want to run out of a well-performing holiday stout, or on the flipside, carry over a Christmas beer into 2023. Design Your Holiday Customer Experience. Increasingly, beverage customers associate “events” with ABV information.

Bar 186

Bar Customer Experience Brewery Inventory 186

Perfect Daily Grind

MARCH 31, 2023

Mon, 27 Mar International Women’s Coffee Alliance’s current Executive Director to leave organisation in May 2023. Ethiopian coffee authorities to host two lectures on market access and genetic diversity at 2023 Specialty Expo in Portland, Oregon. Specialty Coffee Association announces 2023 Sustainability Award winners.

2023 136

2023 Sustainability Education Agriculture 136

7 Shifts

OCTOBER 20, 2022

A mandatory pool is only allowed among employees who provide direct service to a customer. They belong to the employees who provided service to the customer, and can be included in the tip pool. By pooling tips, employers can help to even out the earnings of employees since some customers may tip more generously than others.

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

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2023 2022 Consumer Goods Point of Sale 203

Black Box Intelligence

JANUARY 19, 2023

January 19, 2023 – Black Box Intelligence, the leading provider of restaurant intelligence and insights powering GuestXM, a customer experience management platform, today announced the list of finalists for its annual Best Practices Awards. The 26 restaurant brands nominated are ranked as the best-in-class in their segment.

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2023 Customer Experience Events Dine-in 97

Modern Restaurant Management

MAY 22, 2023

“Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. The study was in-field in April 2023. Americas still want to dine out, so promotional deals and loyalty programs make them feel like they are being responsible with their money.”

Loyalty Program 180

Loyalty Program Customer Service Customer Experience Magazine 180

Crunchtime

NOVEMBER 2, 2023

In October, we hosted our all-new user conference, Ops Summit 2023, in San Antonio, TX. We were thrilled to be joined by hundreds of customers , leaders, users, and advocates from the Crunchtime community to learn and share their experience and know-how.

Customer Experience 78

Customer Experience 2023 78

Modern Restaurant Management

JULY 16, 2024

. "Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They "They are differentiating, delivering an emotional connection and recognizing their most valuable customers."

Innovation 196

Innovation Loyalty Program Email Marketing Customer Experience 196

EATER

DECEMBER 21, 2023

Apologies for the very middle-school opener, but this year I’ve found that my previously solid conviction that a restaurant is “a place where people cook a menu they’ve created for customers who pay to eat their food” has been challenged. And while they’ve existed for years, it feels like they hit peak saturation in 2023.

2023 107

2023 Back of House Customer Experience Fine Dining 107