Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 198

Modern Restaurant Management

DECEMBER 29, 2022

Guest experience is more important than ever as a likely recession increases competition for business. Here are six things I see coming in 2023: Labor pressure is easing, but operators are still looking for labor management. An increasing number of brands are launching apps, and incentivizing customers to order through them.

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2023 Technology Back of House Customer Experience 213

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023.

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2023 Front of House Customer Experience Customer Service 118

Modern Restaurant Management

NOVEMBER 28, 2022

Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand. In 2023, consumers will be more cost-conscious due to inflation and limited wallet share. However, when the pandemic hit, people were less sensitive to prices.

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2023 Technology Loyalty Program Mobile Ordering 202

Modern Restaurant Management

DECEMBER 22, 2022

fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Our technology streamlines operations, provides a better customer experience and establishes an overall improvement and stability to the business.

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2023 Front of House Back of House 2022 189

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Operations will continue to be simplified despite digital experiences expansion. The “restaurant anywhere” experience will expand. For part two, click here.

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2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

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2023 Insurance 2024 Employee Relations 124

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

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2023 Guest Recovery Email Marketing Customer Service 190

The Restaurant Group

NOVEMBER 24, 2022

Restaurant Trends If you’re trying to determine the outlook for restaurant businesses in 2023, you need to keep track of the restaurant trends driving growth amidst the current economic situation. Let’s look at how these events will give direction to 2023 restaurant trends and the fresh opportunities they bring.

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2023 Consumer Goods Advertising Customer Experience 88

Black Box Intelligence

NOVEMBER 14, 2022

New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses. Consumer expectations have changed and the restaurant experience must change with it,” said David Cantu, CEO of Black Box Intelligence. 2, 2023. .

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Customer Experience Management Management Front of House 98

Modern Restaurant Management

MARCH 1, 2023

Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.

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Front of House BOH Back of House 2023 171

Modern Restaurant Management

APRIL 4, 2023

However, these ‘traditional’ solutions are notorious for causing headaches for managers, who have to rely on past experience and gut instinct when creating schedules that will meet both employee preferences and business needs. These jobs offer the schedule flexibility they need to make money at their convenience.

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2023 Customer Experience Restaurant Law Communication 167

Perfect Daily Grind

MAY 17, 2023

On 16 & 17 March 2023, Producer & Roaster Forum (PRF) took place in El Salvador for the second time. And with PRF set to return to the Plaza Mayor venue in Medellín, Colombia on 14 & 15 September 2023, thousands of visitors are once again expected to attend this year’s forum – so support from volunteers is essential.

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2023 Workshop Events Certification 135

Crunchtime

SEPTEMBER 7, 2023

FSTEC, the annual conference “where restaurants and tech connect,” is coming up in Dallas, Texas. With over 70 speakers from across the industry, the event is sure to deliver countless valuable insights into what technology trends restaurants will be adopting in the near future to promote brand success.

Customer Experience 78

Customer Experience Innovation 2023 Events 78

EATER

DECEMBER 6, 2023

Operating and working in the hospitality industry has perhaps never been harder, but these bars, restaurants, pop-ups, and roving trucks are finding creative ways to bring innovative flavors and experiences to their audiences. Join Eater in celebrating the 2023 Eater Awards winners.

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2023 Food Truck Dine-in Bar 132

Modern Restaurant Management

APRIL 10, 2024

According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. economy demonstrated resilience in 2023—with GDP, employment rates and consumer spending remaining relatively stable or even growing. Coffee in 2023.

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2023 2024 Loyalty Program Point of Sale 197

Perfect Daily Grind

JANUARY 13, 2023

Carroll has 25 years’ experience working in the retail, foodservice, and out-of-home sectors, and will initially focus on expanding Oatly’s foodservice and OOH partnerships. Sigep 2023 to host seven Italian National Coffee Championships from 21 to 25 January. Dutch Bros projects total 2023 revenue to be US $1 billion.

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2023 Events Website Management Leadership 142

Goliath Consulting

JANUARY 6, 2023

However, the new wave of employees is a younger crowd without restaurant experience. Training Trends in 2023. The post 2023 Restaurant Training Trends appeared first on. In recent federal reports, the restaurant industry lost around 6 million jobs in 2020, and restaurants have struggled to get fully staffed. Engaging Content.

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Training 2023 Employee Relations Travel 78

Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. Digital ordering has been a game changer, and the latest trends for 2023 could change how hospitality businesses operate even more.

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Hospitality 2023 Loyalty Program Email Marketing 78

Open for Business

AUGUST 4, 2023

These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. But traditional rewards programs based on points or punch cards may not be enough to earn customer loyalty in 2023. Styles of next gen loyalty programs Why do loyalty programs need an update?

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2023 Loyalty Program Customer Experience Customer Service 78

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. The survey also showed 75 percent of respondents expected their labor costs to increase in 2023.

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2024 2023 Back of House 2022 203

Crunchtime

MAY 5, 2023

From menu items and policies to customer preferences and even restaurant staff, restaurant operations are continuously evolving and shifting, and usually change in an instant.

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2023 Customer Experience Leadership Technology 147

Black Box Intelligence

JANUARY 19, 2023

January 19, 2023 – Black Box Intelligence, the leading provider of restaurant intelligence and insights powering GuestXM, a customer experience management platform, today announced the list of finalists for its annual Best Practices Awards. The 26 restaurant brands nominated are ranked as the best-in-class in their segment.

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2023 Customer Experience Events Dine-in 97

EATER

DECEMBER 21, 2023

Apologies for the very middle-school opener, but this year I’ve found that my previously solid conviction that a restaurant is “a place where people cook a menu they’ve created for customers who pay to eat their food” has been challenged. And while they’ve existed for years, it feels like they hit peak saturation in 2023.

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2023 Back of House Customer Experience Fine Dining 111

The Restaurant Group

DECEMBER 29, 2023

In 2023, the restaurant industry faced challenges and opportunities in the lingering aftermath of the COVID crisis, with the impact further shaped by emerging 2023 food trends. The good news is people were eager to go back to restaurants and experience the flavors and freedom of dining out again. Eat’s a New Day!

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2023 Fast Casual Food 2024 78

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

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Customer Service Social Media Customer Experience Reference 323

Modern Restaurant Management

DECEMBER 30, 2022

Restaurants, like California’s Squeeze-In , have adopted Yelp Kiosk for a self-serve waitlist feature for customers, allowing walk-in customers to add themselves to the digital waitlist, view live wait times and receive “table ready” notifications.” Simplicity Is Key.

Technology 208

Technology Front of House 2023 Cash Management 208

Perfect Daily Grind

MARCH 31, 2023

Mon, 27 Mar International Women’s Coffee Alliance’s current Executive Director to leave organisation in May 2023. Ethiopian coffee authorities to host two lectures on market access and genetic diversity at 2023 Specialty Expo in Portland, Oregon. Specialty Coffee Association announces 2023 Sustainability Award winners.

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2023 Sustainability Education Agriculture 136

Modern Restaurant Management

NOVEMBER 27, 2024

How operators are catering to their customers online Off-Premise Sales on the Rise : Ninety-nine percent of operators use at least one online ordering platform, with 39 percent offering a direct online ordering option.

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2025 2024 Loyalty Program Back of House 88

Bingage

MAY 24, 2022

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! There is a gap between customers and business. The problem is there are lacking in customer engagement. It’s pretty simple math.

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Customer Experience Email Marketing Loyalty Program Demo 52

Sling

JULY 31, 2023

Will it make customers more likely to come back? Let’s start with some software options for handling the essentials of day-to-day operations — things like staffing your bar, taking payments, and keeping customers happy. 6) SevenRooms SevenRooms helps bar and club owners create personalized experiences for their best customers.

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2023 Bar Management Management 78

Sling

JULY 11, 2023

The right hotel management software can help make managing customers and employees easier and more enjoyable for everyone involved. The software delivers a range of services (both online and off) as well as cloud solutions that enable hospitality businesses to focus on customer service and increase profitability in the process.

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Hotels 2023 Management Management 78

Black Box Intelligence

OCTOBER 27, 2022

It’s just as important to concern yourself with the quality of people you invite into your workplace as the quality you place on customer experience and loyalty. . Based on the industry performance of 2022, we’re sharing the current state of restaurant finances as well as the top trends to get ahead of in 2023. Looking Ahead.

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2023 Point of Sale 2022 Consumer Goods 97

Open for Business

JULY 7, 2023

But when it comes to restaurants, the word hospitality has always meant the art and science of crafting a warm, welcoming, and positive experience for guests. For guests, it’s the whole experience that matters more than any single aspect of hospitality. In the travel and tourism industry, it means something a little different.

Hospitality 78

Hospitality 2023 Front of House Social Media 78

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

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2024 Customer Experience Compost Loyalty Program 189

Sling

JULY 24, 2023

Kudos helps you do that and also allows employees to recognize each other, with the ability to set up custom rewards, like gift cards. UpMenu is an online ordering platform with a built-in customer loyalty system and options for building branded websites and apps. To learn more, visit GetSling.com.

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2023 Management Management Tip Distribution 78