7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

AUGUST 26, 2024

This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. In-House vs. Third-Party Delivery In the past, customers had to call or fill out forms on the restaurant's website to get food to their doorsteps. As the huge market keeps growing, expected to hit $1.8

Delivery 179

Delivery Mobile Ordering Online Ordering Customer Service 179

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. Instead, they need to integrate data insights with marketing functionality using next-generation marketing technology solutions that help identify priority customers.

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Restaurant employee scheduling software Other than having a good product, your staff and how you manage them is the ultimate marker of restaurant success.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. I think I was most surprised by the fact that 72 percent of FSR operators said they had a dedicated website – I thought this would be higher. What results did you find surprising and why?

2024 203

2024 Online Ordering Website Management 2023 203

Sling

JULY 31, 2023

Bar owners and managers have to think about things like good staffing practices , inventory management , marketing tactics , and curating an appealing menu. Selecting The Right Bar Software Tools aimed at owners or managers of bars and restaurants are a rapidly expanding area of software development.

2023 78

2023 Bar Management Management 78

Sling

JULY 24, 2023

Restaurant management software is a rapidly expanding niche of software development. Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. 9) Clover Another POS software solution serving restaurants is Clover.

2023 78

2023 Management Management Tip Distribution 78

Open for Business

JULY 7, 2023

But when it comes to restaurants, the word hospitality has always meant the art and science of crafting a warm, welcoming, and positive experience for guests. For guests, it’s the whole experience that matters more than any single aspect of hospitality. In the travel and tourism industry, it means something a little different.

Hospitality 78

Hospitality 2023 Front of House Social Media 78

Open for Business

MARCH 23, 2023

Demand in 2023 is still below 2019 levels, according to a report from Fortune Business Insights, so you’ll want to do everything you can to grow your restaurant’s fan base. Your brand is everything, so it makes sense to have a dedicated team member managing it.

2023 78

2023 Marketing Social Media Email Marketing 78

7 Shifts

JUNE 16, 2024

million worldwide, and in 2023, there were about 749,404 restaurants in the United States alone. After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

JANUARY 24, 2023

In the digital age, online reputation management is critical for business success. This creates the necessity for restaurant reputation management strategies to amplify positive reputation while downplaying negative criticism. ORM gives you direct access to customer feedback. ORM helps you gain customer trust.

Social Media 197

Social Media Website Management SEO Customer Experience 197

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. million Instagram followers.

2024 189

2024 2023 Food Order 2013 189

Bingage

MAY 24, 2022

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! There is a gap between customers and business. The problem is there are lacking in customer engagement. It’s pretty simple math.

Customer Experience 52

Customer Experience Email Marketing Loyalty Program Demo 52

Perfect Daily Grind

FEBRUARY 24, 2023

According to the US Food and Drug Administration, the affected products have the following expiration dates: 8 March 2023, 20 May 2023, 4 June 2023, and 10 June 2023. World AeroPress Championship publishes rules and regulations for 2023 competition. World of Coffee Athens will take place from 22 to 24 June 2023.

2023 136

2023 2022 Workshop Agriculture 136

Modern Restaurant Management

NOVEMBER 1, 2022

Restaurant guests in cost-saving mode are eating out less and more conscious of menu prices, according to Restaurants: Consumer Trends Fall 2022/Winter 2023 a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

Fine Dining 189

Fine Dining Seasonal Menu Social Media 2022 189

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. Excellent customer service can be the difference between success and closing your doors. “We It’s actually the whole experience, the memories that are created … It’s the non-tangibles we remember.”

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Lavu

SEPTEMBER 29, 2023

According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. This statistic is based on a survey of restaurant operators conducted in January 2023. This can free up your employees to focus on providing excellent customer service.

Loyalty Program 167

Loyalty Program Front of House Mobile Ordering Customer Service 167

Bingage

JANUARY 29, 2021

SMS marketing is one of the best restaurant marketing strategies to reach out to more customers, retain them. Here are the examples of the SMS and emails you can send your customers to keep them hooked to your restaurant. Bingage helps you to send automated SMS campaigns to customers. billion annually by 2023!

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

The Restaurant Times

NOVEMBER 17, 2022

We are in a day and age where people continuously seek thrills, new experiences and the sensation of the unknown. When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Pop-ups are known for their unique and priceless experience.

Marketing 52

Marketing 2023 Email Marketing Social Media 52

Apicbase

JANUARY 13, 2023

The F&B industry grew in 2022… and it will keep growing in 2023. With smart food ordering — meaning leveraging tech for inventory management and vendor selection — operators can cut down on food waste by 80%. For 62% of restaurants , automation could help fill critical gaps in managing orders. Let’s dig in.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

MARCH 26, 2021

The last year has had a profound impact on both restaurant operations and customer preferences, resulting in permanent changes. million by the end of 2023. million by the end of 2023. Learn how to leverage your digital ordering experience to grow your business. Centralized Customer Data with Digital Channel Integration.

Ordering 226

Ordering Mobile Ordering Online Ordering Email Marketing 226

EATER

AUGUST 20, 2024

In 2023 alone, Walmart sold more than $264 billion in groceries, more than double the sales of its two closest competitors combined. By 2023, after Fly By Jing had grown, solidifying its supply chain and hiring more employees, Gao had decided she was ready for Walmart. Walmart was going to allow us to reach those customers.”

Retail 109

Retail Point of Sale Food Supply 2023 109

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Customers are responding favorably to menu changes that offer more variety.

2024 117

2024 Mobile Ordering White Paper Food Order 117

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It is your roadmap to attracting and retaining customers. Identify Target Customers. Restaurant owners and operators wear a lot of hats. Table of Contents.

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

OCTOBER 9, 2024

To learn more about how restaurants can optimize and create craveworthy catering menus, Modern Restaurant Management (MRM) magazine reached out to Michelle Smart, Chief Customer Care Officer at ezCater, for real-world examples and tips. Restaurants require different menus, operations, and technology to manage their catering business.

Catering 88

Catering Dietary Restrictions Seasonal Menu Tip Distribution 88

SpotOn

JUNE 17, 2024

SpotOn found that 61% of operators say online ordering platforms provide them a way to drive greater customer loyalty and repeat visits.    In the survey of more than 300 restaurant owners and operators, 63% of respondents said their profitability increased in 2023. 57% also said that the tech helped lower labor costs.  

Technology 111

Technology Operations Point of Sale Loyalty Program 111

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

Technology 167

Technology Online Ordering Front of House Back of House 167

Modern Restaurant Management

JUNE 22, 2022

Modern Restaurant Management (MRM) magazine caught up with co-owner Stuart Snyder to discuss the Southwest Harbor, Maine landmark’s past, present and future. What Harvard Beal founded in 1932 as a wholesale fish market evolved into a go-to waterfront dining destination and experience. What is the Beal’s story?

Seasonal Menu 189

Seasonal Menu Food Truck Consumer Goods Customer Experience 189

The Restaurant Times

SEPTEMBER 17, 2020

According to research, the online food delivery industry in Saudi Arabia is expected to grow and register an annual revenue of USD 2Bn by 2023. The efficient use of technology can significantly improve food delivery service and online ordering experience for both restaurants as well as consumers. Use Technology To Accept Orders.

Online Ordering 52

Online Ordering Customer Experience Food Order Delivery 52

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

NOVEMBER 15, 2023

Heading into the end of 2023, two-thirds of consumer households (64 percent) planned to spend at the same levels with restaurants as they did over the second and third quarters of the year. A return to work in offices and higher grocery prices due to continued inflation pressures are among the factors leading to nearly one in four U.S.

Loyalty Program 110

Loyalty Program Mobile Ordering Website Management Online Ordering 110

Perfect Daily Grind

NOVEMBER 14, 2022

Earlier this year, we announced that Producer & Roaster Forum (PRF) will return to El Salvador in 2023. PRF El Salvador will be held at the Salamanca Exhibition Centre in San Salvador on 16 and 17 March 2023. If you’re interested in being a volunteer at PRF El Salvador, please apply by 20 January 2023. Volunteer profile.

Workshop 127

Workshop Events 2023 Certification 127

Clover - Restaurants

MAY 21, 2024

They’ll fill bar seats that other customers may find less desirable, quietly relax or have a friendly chat with the bartender, and happily consent to upsells, as they’re often paying with a company per diem. And remember: Always use a professional tone and appropriate spelling and grammar when replying to customers. Business travelers?

Travel 52

Travel Tourism Social Media Website Management 52

Future Food

SEPTEMBER 6, 2023

For retail centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Retail Food 78