Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. And showing that you’re aware of the latest trends can attract new guests, build loyalty, and raise your profile. These are some of the latest hospitality trends to consider for your restaurant.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Open for Business

JANUARY 26, 2023

Start a loyalty program Online ordering Piggyback on special events Buy X, get Y free Guest chef or pop up Personalize offers Influencer event Social promotion Jump on seasonal trends Industry night happy hour Invite guests back What are restaurant promotions? Start a loyalty program Every restaurant prizes its loyal customers.

2023 122

2023 Loyalty Program Social Media Seasonal Menu 122

Modern Restaurant Management

MARCH 4, 2024

Cracking the Code of Restaurant App Usage, November 2023 ) What Customers Value RMS segmented respondents by generation, and while preferences varied, all ages placed the most value on: Exclusive deals Loyalty-based incentives Customization What They Don’t Value On the other hand, crashes or technical issues ranked as the biggest pet peeve.

Dine-in 197

Dine-in Loyalty Program 2024 2023 197

7 Shifts

JANUARY 20, 2023

Super Bowl 2023 Promotion Ideas for Bars and Restaurants 1. If you don't want to give out discounts, consider other perks like loyalty cards or free dessert. To speed things up, you could build a loyalty program or organize giveaways leading up to important events like the Super Bowl.

Specials 195

Specials 2023 Social Media Email Marketing 195

Modern Restaurant Management

MAY 30, 2023

In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting. But don’t just take our word for it. Why does this matter to your bottom line?

Loyalty Program 197

Loyalty Program Social Media 2023 Download 197

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Consumers Love Loyal Eighty-five percent of consumers are joining loyalty programs, and restaurant merchants know they need to capitalize. According to the 21st Annual U.S.

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. A Restaurant Pulse Check by Vericast found that nearly half of consumers plan to spend less on dining out in 2023. And as of May 2023, OpenTable is now connecting more than 1.5

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

Modern Restaurant Management

NOVEMBER 7, 2022

We recommend incorporating the following strategies in your 2023 planning: Schedule regular value messaging into your 2023 marketing calendar. Take advantage of loyalty programs. One in four consumers (based on RMS surveys ) joined at least one restaurant loyalty program during the pandemic.

Pricing 203

Pricing Loyalty Program Point of Sale 2023 203

The Restaurant Times

JANUARY 26, 2023

Top 5 Restaurant POS Features To Look For In 2023 A POS system today is capable of handling employee schedules and clock-ins, data collection for business intelligence, and providing a personalized customer experience. Customers adore loyalty programs’ benefits, like savings, cash rewards, or tailored offers. Read along!

POS 59

POS 2023 Loyalty Program Point of Sale 59

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

MAY 15, 2023

Enhance Your Digital Presence Grubhub projects 40 percent of restaurant orders in 2023 will take place online. Dole Out Digital Deals Growing your digital presence enables you to level up your loyalty program and marketing campaigns. You also want to integrate your marketing and loyalty platform with your restaurant POS system.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

Sling

JULY 24, 2023

UpMenu is an online ordering platform with a built-in customer loyalty system and options for building branded websites and apps. 22) Belly Belly allows restaurants and other businesses to create their own customized loyalty rewards programs for guests. It covers local health codes from the U.S.

2023 78

2023 Management Management Tip Distribution 78

Lavu

SEPTEMBER 29, 2023

According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. This statistic is based on a survey of restaurant operators conducted in January 2023. Investing in employee development and training programs is another way to attract and retain top talent.

Loyalty Program 167

Loyalty Program Front of House Mobile Ordering Customer Service 167

Modern Restaurant Management

AUGUST 16, 2023

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. They can also integrate with loyalty programs and customer relationship management (CRM) systems to further personalize the dining experience.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 167

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. This helped them improve customer relationships, loyalty, satisfaction, and retention. These adaptations were driven by evolving consumer preferences for convenience and safety.

Dietary Restrictions 123

Dietary Restrictions Food Safety Food Supply 2024 123

Open for Business

MARCH 7, 2023

What is a restaurant training program? What is a restaurant training program? A restaurant training program is a step by step way of learning about the restaurant and employees’ roles. This program standardizes training so each new employee gets the same level of information, instruction, and help.

Training 78

Training 2023 Front of House Back of House 78

Modern Restaurant Management

MAY 30, 2023

Digital Dining: What Restaurants Need to Know Now In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting.

Pricing 88

Pricing Loyalty Program Social Media 2023 88

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Striking a balance between novelty and comfort is an effective strategy for strengthening brand identity and keeping customers happy.

2024 189

2024 Customer Experience Compost Loyalty Program 189

Modern Restaurant Management

SEPTEMBER 7, 2023

The foodservice industry, set to generate $997 billion in sales in 2023 , is fiercely competitive. Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program.

Marketing 203

Marketing Loyalty Program Customer Service Catering 203

Modern Restaurant Management

JANUARY 31, 2024

The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

2024 203

2024 Online Ordering Website Management 2023 203

Modern Restaurant Management

JANUARY 23, 2024

In fact, according to the Business Research Company’s 2023 Food and Beverages Global Market Report, the global industry’s market size grew over 7.3 billion in 2023 in one year alone. Not to mention a tarnished brand reputation that can have negative impacts on consumer loyalty for years to come. percent from $6,729.54

Food Safety 197

Food Safety Food Supply Beverage Loyalty Program 197

Open for Business

MAY 4, 2023

Make sure your staff training program is on point As Massimo Bottura told The World’s 50 Best Restaurants , “The waitstaff are more than 50% of the experience.” You can help your team provide an outstanding guest experience with a solid training program. Your restaurant’s digital presence should be current, active, and easy to find.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Modern Restaurant Management

MARCH 2, 2023

And more than 65 percent of companies surveyed say they are increasing their CX spending in 2023 by an average of 24 percent. They expect payment-related rewards and loyalty programs every time they transact. No other technology area garnered a higher number of companies increasing expenditures. What is your payments strategy?

Operations 164

Operations Loyalty Program Mobile Ordering Consumer Goods 164

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

NOVEMBER 15, 2023

Heading into the end of 2023, two-thirds of consumer households (64 percent) planned to spend at the same levels with restaurants as they did over the second and third quarters of the year. However, Millennials were also more likely to cite loyalty points and special offers as a reason for using this option.

Loyalty Program 110

Loyalty Program Mobile Ordering Website Management Online Ordering 110

Modern Restaurant Management

NOVEMBER 30, 2023

Recent findings reveal that researching a new POS for implementation after 2023 is a priority for 43 percent of restaurants , with 29 percent hoping to upgrade their POS for better omnichannel integrations. By delving into order histories and discerning customer preferences, operators can devise targeted loyalty initiatives or discounts.

POS 129

POS Operations Loyalty Program Seasonal Menu 129

Modern Restaurant Management

FEBRUARY 17, 2023

Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Be mindful of consumers’ time and patience so that they can reward you with loyalty.

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service Online Ordering 188

Open for Business

MAY 9, 2023

DoorDash also offers a subscription service, DashPass, which can drive customer loyalty and increase order frequency. Grubhub’s loyalty program, Grubhub Perks, incentivizes customers with rewards and exclusive offers. Here’s what restaurants should know in 2023. The post Third-party delivery isn’t going away.

Delivery 78

Delivery 2023 Customer Service Loyalty Program 78

Modern Restaurant Management

MAY 20, 2022

" Boyce explained TMAD's loyalty program has a lot of data and that loyalty guests spend 16-19 percent more than non-loyalty guests. "In The sales the 8300 Club represented in the past 40-ish days is around 15 percent of our loyalty sales. times on average whereas our 8300 Club members have visited 2.69

Email Marketing 189

Email Marketing Loyalty Program Point of Sale Download 189

SpotOn

JUNE 17, 2024

SpotOn found that 61% of operators say online ordering platforms provide them a way to drive greater customer loyalty and repeat visits.    In the survey of more than 300 restaurant owners and operators, 63% of respondents said their profitability increased in 2023.

Technology 111

Technology Operations Point of Sale Loyalty Program 111

Modern Restaurant Management

MAY 4, 2023

In 2023, experts predict 347.3 Loyalty Programs Add Value Provide a solid customer service experience and deliver a great product to drive repeat visits. To help generate repeat business, restaurants should consider offering a loyalty program for valued customers.

Loyalty Program 100

Loyalty Program Email Marketing Customer Service Certification 100

Modern Restaurant Management

OCTOBER 24, 2023

Instead, two recent research reports, The State of Third -Party Delivery and The Biggest Consumer Insights Trends of 2023 (So Far) , shed light on how delivery has become a preferred dining option for many consumers and an important part of the omnichannel restaurant customer journey that brands can’t afford to overlook.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

EATER

FEBRUARY 27, 2024

In addition to evolving our loyalty program, one of the other benefits of these investments will be the flexibility to change the menu more easily and to offer discounts and value offers to our customers through innovations such as digital menuboards, which will roll out in some U.S. restaurants.”

Pricing 132

Pricing Food Loyalty Program 2025 132

Modern Restaurant Management

SEPTEMBER 12, 2024

While there’s no single recipe for recruitment and retention success, many restaurateurs are leveraging a proven approach: loyalty programs. The recurring business these programs drive ultimately helps increase revenue while fostering customer loyalty. times more likely to experience double-digit revenue growth.

Loyalty Program 100

Loyalty Program Merchandise Customer Service Customer Experience 100

Apicbase

DECEMBER 8, 2022

We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations. In addition, creating an exceptional customer experience at all touchpoints remains crucial to attracting customers, building loyalty and ensuring a stable revenue stream.

2023 52

2023 Online Ordering Food Supply Kitchen Safety 52

Future Food

SEPTEMBER 6, 2023

Current figures from ABS report a low point, from June 2022 to June 2023 there has been a 12.7% Not only is QIC actively supporting retailers by creating a convenient interface to connect customers with jobs in the respective centres but they are strengthening loyalty to the local QIC shopping centre.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

Current figures from ABS report a low point, from June 2022 to June 2023 there has been a 12.7% Not only is QIC actively supporting retailers by creating a convenient interface to connect customers with jobs in the respective centres but they are strengthening loyalty to the local QIC shopping centre.

Hospitality 78

Hospitality Loyalty Program Food Fast Casual 78