Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. full service restaurants surveyed plan to introduce catering services.

2024 203

2024 Online Ordering Website Management 2023 203

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers.

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 203

Restaurant Law Employee Relations Kitchen Safety Customer Experience 203

7 Shifts

DECEMBER 6, 2023

per hour, but this number will change again on January 1, 2024. per hour—as long as the employee’s base wage and tips combine to equal at least the full minimum wage. In short, anyone who customarily and regularly receives more than $30 per month in tips is a tipped employee. Tips belong to the employees they’re left for.

Tip Distribution 221

Tip Distribution Restaurant Law Employee Relations 2023 221

7 Shifts

DECEMBER 13, 2023

California has some of the strongest, most employee-friendly tip laws in the country. Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy. It’s also more generous to employees on several points.

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

7 Shifts

JANUARY 5, 2024

These New York-specific laws include mandatory service charges, tip credits, tip pooling, and the minimum wage. Any money a customer leaves voluntarily above the ticket price (including tax) is a tip or gratuity. If those charges are split between the restaurant and the staff, customers must be informed of the exact split rate.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

7 Shifts

JANUARY 5, 2024

These New York-specific laws include mandatory service charges, tip credits, tip pooling, and the minimum wage. Table of Contents The basics of tip laws in New York What is minimum wage for tipped employees in New York? Any money a customer leaves voluntarily above the ticket price (including tax) is a tip or gratuity.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

7 Shifts

DECEMBER 6, 2023

per hour, but this number will change again on January 1, 2024. per hour—as long as the employee’s base wage and tips combine to equal at least the full minimum wage. In short, anyone who customarily and regularly receives more than $30 per month in tips is a tipped employee. Tips belong to the employees they’re left for.

Tip Distribution 195

Tip Distribution Restaurant Law Employee Relations 2023 195

Modern Restaurant Management

JULY 22, 2024

The temperature is so oppressive that employees immediately crank up all the air conditioning units. According to the National Restaurant Association, operators’ 2024 sales should exceed $1 trillion. percent for the 12 months ending in May 2024 , highlighting the pressing need for energy management solutions.

Equipment 197

Equipment 2024 Waste Point of Sale 197

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

POS 166

POS Bar Point of Sale Front of House 166

SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. To view the complete list of Fast Company’s Most Innovative Companies of 2024, visit [link].

2024 98

2024 Innovation Email Marketing Point of Sale 98

Modern Restaurant Management

JUNE 7, 2024

The United Nations’ Food and Agriculture Organization and World Health Organization designated “Food Safety: Prepare for the Unexpected” as the theme for World Food Safety Day (June 7) 2024. But without proper employee training and, honestly, proper employee hygiene practices, the benefits of these rules are lost.

Food Safety 196

Food Safety Kitchen Safety Food Food Supply 196

Modern Restaurant Management

DECEMBER 21, 2023

Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers.

2023 123

2023 Insurance 2024 Employee Relations 123

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. Once the customer places the order, the kitchen staff is notified, and food preparation begins. Size of U.S. market for online food delivery.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.

2025 100

2025 Loyalty Program Customer Experience Online Ordering 100

Modern Restaurant Management

MARCH 3, 2023

." Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030. million by 2030.

2023 203

2023 2022 Consumer Goods Point of Sale 203

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Here are some of their insights.

2023 117

2023 Front of House Customer Experience Customer Service 117

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in. billion by 2030.

2024 52

2024 Operations 2023 Loyalty Program 52

Clover - Restaurants

JULY 5, 2024

Luckily in 2024, the U.S. Whether you’re interested in quick service or full service , this guide will help you navigate the 15 most profitable restaurant types to open in 2024 based on data. Here are some of the most profitable QSR restaurants to open in 2024: 1.

2024 52

2024 Food Truck Fast Casual Fine Dining 52

Modern Restaurant Management

AUGUST 2, 2024

Restaurant leaders representing nearly 3,700 QSR, fast casual, casual dining, and fine dining locations shared 2024’s top challenges and opportunities alongside plans for investment in back-of-house technology, increased sales, and team training, benefits, and support.

Influencer 100

Influencer Pricing 2024 Social Media 100

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Online Ordering Loyalty Program Customer Service 52

SpotOn

SEPTEMBER 24, 2024

On September 16, 2024, more than 1,700 people gathered at the Lincoln Center in New York to watch 10 TED-style talks on one topic—hospitality. "  Will Guidara kicked off the 2024 Welcome Conference. Who spoke at the Welcome Conference in 2024? So, one day, the owner told him he needed to go to rehab or quit.

2024 52

2024 Guest Recovery Employee Relations Hospitality 52

Modern Restaurant Management

DECEMBER 31, 2019

percent by 2024, and 2020 will be a catalyst year that could drive that number up. With more customers leaning on delivery, restaurants look at opportunities to cut space – if you’re not getting the foot traffic, why invest in the space? Here’s why: On-demand explodes past expectations and restaurants scramble.

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138

Lavu

NOVEMBER 27, 2024

Clover : Serves multiple industries, offers proprietary hardware, focuses on ease of use and customer engagement tools. Pricing customized via consultation. month + 2% Processing Custom pricing Takeaway: Lavu is ideal for restaurants needing affordability. flexibility and service. flexibility and service.

POS 78

POS Customer Service Loyalty Program Mobile Ordering 78

Black Box Intelligence

OCTOBER 25, 2024

Out of the Box: Monthly Restaurant Industry Update Restaurant Industry in Review: Trends from September 2024 SEPTEMBER: BY THE NUMBERS 0.4% Here are all the September 2024 Restaurant Trends you need to know. Moreover, power outages, supply chain interruptions, and customer displacement can linger. Comp Sales -2.7%

2024 52

2024 Guest Recovery Point of Sale Employee Relations 52

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

Certification 88

Certification Fast Casual Sustainability Front of House 88

QSR Automations

JUNE 25, 2024

LOUISVILLE, Ky, June 25, 2024 — Today, QSR Automations is excited to announce that it has joined the Toast Partner Ecosystem. This integration is designed to help restaurants to leverage both the Toast platform and QSR Automations’ ConnectSmart® Kitchen software to help restaurants manage their speed of service and bottom-line efficiencies.

Employee Relations 45

Employee Relations Customer Service Customer Experience 2024 45

Apicbase

JULY 22, 2024

There is more remote work, sustainability has become essential for business, and competition from food delivery services, local restaurants, and retail is fierce. “We help our customers streamline their back-of-house processes, achieve a healthy bottom line, and go for zero waste.” Markets and demand have changed.

Catering 52

Catering Sustainability Technology Employee Relations 52

QSR Automations

JUNE 25, 2024

LOUISVILLE, Ky, June 25, 2024 — Today, QSR Automations is excited to announce that it has joined the Toast Partner Ecosystem. This integration is designed to help restaurants to leverage both the Toast platform and QSR Automations’ ConnectSmart® Kitchen software to help restaurants manage their speed of service and bottom-line efficiencies.

Employee Relations 40

Employee Relations Customer Service Customer Experience 2024 40

SpotOn

JUNE 5, 2024

For this reason, many restaurants and other small businesses implement some kind of fee to offset operating expenses without skyrocketing prices for their customers. Restaurants, with the gratuity system and fluctuating cost of goods, often rely on service fees or sometimes surcharge fees to stay in business. What are some common fees?

Small Business 52

Small Business Restaurant Law Customer Service Pricing 52

The Rail

DECEMBER 18, 2023

Employee wages grew 4.9% of workers in the “food services and drinking places” industry were union members in 2022. Meanwhile, restaurant-related unions have won 80% of votes since 2022. Peacock Sports Pass is a streaming service available currently only through UPshow. Inflation also hit restaurant workers hard.

2023 59

2023 Sports 2022 Food Truck 59

Mad Mobile

JUNE 26, 2024

Customer loyalty is essential to running a successful business. A strong customer loyalty program should utilize the three Rs: Rewards, relevance, and recognition. But customers also want to feel recognized, and your restaurant loyalty program can provide the acknowledgement they crave.

Loyalty Program 40

Loyalty Program Operations Customer Experience Point of Sale 40

PathSpot

SEPTEMBER 19, 2024

In fast-paced food production and services, ensuring compliance with food safety is more critical than ever. Quality control analytics, analyzing and interpreting data related to food safety and quality, has become essential for refining processes, minimizing risks, and ensuring consumer satisfaction.

Food Safety 40

Food Safety Food Audits Demo 40

Apicbase

FEBRUARY 6, 2023

Technology improves the efficiency of dark kitchens while ensuring a great customer experience. Other dark kitchens add self-service kiosks to engage with guests and provide an enhanced customer experience. Dark kitchens are opening their doors to let the light in and engage directly with customers.

Delivery 52

Delivery Management Management Online Ordering 52

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association. The report surveyed more than 1,500 U.S.

Online Ordering 156

Online Ordering Ordering Hiring 2024 156

7 Shifts

JULY 1, 2024

Running a bar is a lucrative business, proven by the fact that this industry is estimated to be valued at a whopping $36 billion in 2024. Since your main focus would be selling alcohol to your customers, you need to take a few extra steps. It also helps to research your target customers' age and social status.

Bar 221

Bar License Food Supply Restaurant Law 221

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 183

Hospitality Food Consumer Goods 2019 183