Modern Restaurant Management

DECEMBER 10, 2024

As we reflect on 2024, it’s clear these forces will only accelerate in 2025, bringing both challenges and opportunities for operators. Humans Will Replace AI in 2025 You read that correctly. In 2025, we’ll see increased consolidation as operators demand streamlined solutions and a single source of truth.

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2025 Loyalty Program 2024 Customer Service 177

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. For the first part, click here and for the second part, click here.

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2025 Loyalty Program Social Media Fast Casual 167

Restaurant Business

DECEMBER 6, 2024

Product innovation remains vital for success in the bubble tea marketand the beverage industry more broadly. Recognized as a global leader in the bubble tea sector, Chatime continues to expand and build as an innovative beverage brand with over 1,400 franchise locations worldwide.

Beverage 110

Beverage 2025 Innovation Social Media 110

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

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2025 Online Ordering Franchise Franchising 101

Modern Restaurant Management

DECEMBER 13, 2024

As we look to 2025, a new wave of trends is already taking shape. But the real story of 2025 isn’t just about what’s on the plate; it’s about where and how food is served. But the real story of 2025 isn’t just about what’s on the plate; it’s about where and how food is served.

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Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Maximize compliance.

Food Safety 196

Food Safety Kitchen Safety Audits Food Supply 196

Modern Restaurant Management

DECEMBER 26, 2024

In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. Consumer spending in 2025 is expected to tighten as households grapple with rising credit card debt, which hit a staggering $1.14 Resiliency through Integrated Risk Management Uncertainty is the only certainty for 2025.

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2025 Management Management Insurance 88

Rocket Fuel

JANUARY 7, 2025

In the restaurant business, AIs abilities are uniquely well-suited: mining large volumes of complex data, making and testing hypotheses on the fly, maximizing efficiency, and even interacting with customers. Now, as we enter 2025, I am excited to see them move more and faster into the real world.

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2025 Innovation Customer Service Loyalty Program 52

Modern Restaurant Management

JANUARY 2, 2025

In California, annual fees for a liquor license can also reach up to $1M, depending on factors like operating hours, customer policies, and whether the establishment offers on-site brewing. Innovation Through Wine-Based Cocktails Although not having a full liquor license may seem restrictive, it actually creates opportunities for innovation.

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License Loyalty Program Innovation Customer Service 180

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. trillion by 2025. Another option is to text a link to pay via SMS so that customers can complete transactions on their own devices.

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Technology Mobile Ordering Consumer Goods Online Ordering 204

Modern Restaurant Management

DECEMBER 15, 2020

For businesses, this allows them to create automated, human-like interactions between customers and technology. With COVID-19 slowing foot traffic, and the possibility for more in-person dining restrictions on the horizon, restaurant operators are increasingly investing in AI-enabled technology to redefine the restaurant experience.

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Guest Recovery Mobile Ordering Customer Experience Customer Service 175

TRG Restaurant Consulting

DECEMBER 22, 2024

As we approach 2025, its crucial to understand the trends and predictions that will shape the future of dining. This guide provides an in-depth analysis of the anticipated developments in the restaurant industry for 2025, offering insights to help operators navigate the changing landscape. and 3.4%, aligning with typical annual trends.

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2025 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

MAY 10, 2024

There is an opportunity for QSRs to attract new customers by integrating bold, exotic flavors and ethnic cuisines into LTOs and menus. In this role, he manages the Culinary, Innovation, and Commercialization teams, and oversees R&D project implementation. How can they integrate items but still remain authentic to their brand?

Social Media 180

Social Media 2024 Seasonal Menu 2023 180

The Restaurant Group

DECEMBER 13, 2024

Introduction The restaurant industry is buzzing with innovation in 2025, showcasing groundbreaking restaurant trends. From sustainable practices to tech-savvy dining experiences, restaurants are adapting to meet the evolving tastes of diners. Its the ultimate way to make customers feel special.

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2025 Seasonal Menu Sustainability Customer Experience 78

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? Why the immense rise?

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Customer Service Fast Casual Sustainability Customer Experience 190

EATER

NOVEMBER 27, 2024

The menu, which includes the ever-popular fry bread taco, tells a story of connection, innovation, and respect for legacy and Indigenous culinary traditions. Through thoughtful collaborations and menus steeped in Indigenous traditions, these cafes honor the past while embracing innovation.

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Innovation Food Truck Seasonal Menu 2004 118

Modern Restaurant Management

OCTOBER 30, 2024

. "We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. While price may be one of the drivers of the visit, the restaurant staff must deliver on the experience expected, from taste to food variety and quality, and good service.

Loyalty Program 101

Loyalty Program Consumer Goods Customer Experience 2025 101

Future Food

NOVEMBER 27, 2024

Innovative trends are emerging, reshaping the industry landscape and offering fresh opportunities for growth. Those who already treat themselves to high end dining experiences spend more. Streamlining or rationalisation of menus has benefits from both the customer and F&B operators’ perspective.

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Hospitality 2025 Food Back of House 78

EATER

NOVEMBER 1, 2024

Beata Zawrzel/NurPhoto via Getty Images New CEO Brian Niccol is hoping customers will fall back in love with the coffee chain. Starbucks hasn’t had a hit new drink in years Starbucks has, outside of a few new flavors and latte options, failed to successfully innovate its drink menu over the last decade or so.

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Customer Experience 2003 Point of Sale 2006 130

Lavu

NOVEMBER 27, 2024

It’s well-known and works well enough for many, but its traditional approach and proprietary hardware can make it difficult for restaurants to adapt, innovate, or leave. World-Class Support : With a 91 NPS score and 24/7 customer service , Lavu’s team is always there to solve problems quickly.

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POS 2025 Customer Service Customer Experience 78

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Seasonal Menu 101

Seasonal Menu Mobile Ordering 2025 2024 101

Modern Restaurant Management

MARCH 24, 2020

With the restaurant market expecting to exceed $22 billion by 2025 , the high volume of cash and credit cards that pass through a restaurant each day make a POS system a necessity rather than a convenience. Digital innovations remain the leading factor in changing the way people make and receive payments.

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POS Cash Management Mobile Ordering Point of Sale 123

EATER

FEBRUARY 27, 2024

Fast food chain Wendy’s has announced plans to test “dynamic pricing” at its locations across the country, beginning in 2025. McDonald’s has also steadily increased prices over the past few years — 10 percent in 2023 alone — so much so that the chain had to admit that the higher prices were driving away customers. restaurants.”

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Pricing Food Loyalty Program Merchandise 137

Modern Restaurant Management

DECEMBER 16, 2024

Following a year of turbulent hiring trends , inflated expenses, and uncertain demand, 2025 could be the “year of retention” for restaurants. Heading into 2025, restaurants can take advantage of a particular class of workers to bolster their retention efforts: seasonal hires.

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Hiring Employee Relations Coaching 2025 101

Modern Restaurant Management

OCTOBER 23, 2024

We like to say waffles “drip with success” for food service operators, and it's because of four key factors: profitability, versatility, consumer experience and operational efficiency. Also, with its versatility across day parts, operators don’t have to bring in additional SKUs for new menu innovations.

Back of House 88

Back of House Seasonal Menu 2024 Customer Experience 88

Modern Restaurant Management

APRIL 28, 2020

Though commonly correlated directly to “innovation,” business agility encompasses so much more. Hard Lesson #1: Not Working at the Speed of the Customer. Today we see mid-sized companies scrambling to activate digital tools with customers and employees, but not realizing that interface tools are just one element of agility.

Customer Service 146

Customer Service Employee Relations Customer Experience 2025 146

MBB Hospitality

MAY 15, 2024

The world of franchising changes as fast as the trends, and franchisee innovation is central to staying competitive and meeting evolving consumer demands. As we approach 2025, several groundbreaking innovations, including franchisee innovation, are reshaping the franchise landscape.

Franchise 52

Franchise Franchising Innovation Loyalty Program 52

Lavu

JANUARY 21, 2020

Customers can now easily order food online and have it delivered to their homes within the shortest time possible. Although the estimates differ across locations, online food delivery rates are expected to grow to more than $220 billion by 2025. Under this model, a customer walks into a restaurant and places their order.

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Online Ordering Food Order Delivery Ordering 127

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

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2021 Coupons Loyalty Program Fast Casual 196

Modern Restaurant Management

DECEMBER 31, 2024

2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey.

Franchise 88

Franchise Franchising 2024 Mobile Ordering 88

Perfect Daily Grind

OCTOBER 16, 2022

billion by 2025. And while cold brew is certainly one of these beverages, there is a growing need to innovate and differentiate within this segment. In turn, he says this means he can experiment more with different coffees. “We But recently we used a natural Costa Rican that tasted great.”. “The

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Beverage Technology Customer Experience Article 141

Modern Restaurant Management

JULY 15, 2020

Most popular items searched: while restaurants and bars were closed, we can see that diners are searching for a way to bring home the full dining experience. Despite these dismal numbers, it appears diners are responding well to changes in menu items and new business tactics implemented by restaurants to stand out and attract customers: ?

2020 195

2020 Mobile Ordering Point of Sale Food Supply 195

Modern Restaurant Management

JANUARY 17, 2020

“We’re honored and excited to have the support of Liquid 2 Ventures, an investor who can bring both financial capital and a wealth of experience to support our efforts to strategically grow Curry Up Now,” said Curry Up Now’s Co-Founder Amir Hosseini. Hattie Marie's Looks to Franchising.

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Franchise Franchising Fast Casual Leadership 137

Modern Restaurant Management

SEPTEMBER 5, 2023

These razor-thin profit margins are driving QSRs to find innovative ways to keep up with the rapid pace of business while enhancing efficiency and delivering a best-in-class customer experience. Not surprisingly, QSRs are outpacing full-service restaurants with technology adoption.

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Food Safety Equipment Inventory Waste 110

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. “The Juicey Awards are about honoring our passionate store owners. flip'd by IHOP.

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Franchise Franchising Fast Casual Loyalty Program 190

Modern Restaurant Management

SEPTEMBER 27, 2024

A more optimistic economic future as uncertainty decreases Despite current woes, the food and beverage industry is optimistic about its future as predictions for 2025 suggest that concern about economic uncertainty will drop from 20 percent to 16 percent. percent year-over-year, compared to 0.4 percent for QSR restaurants.

Food Truck 101

Food Truck Fast Casual 2024 Food 101

Bingage

SEPTEMBER 26, 2019

AI for Restaurants – AI is beyond robotics, one assumption that most of the restaurant owner make that AI means robots, but the real value of AI and machine learning is its ability to help restaurant operators make better decisions about customer service. Customer Engagement. And AI helps with this very well. Time-Saving.

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Loyalty Program Social Media 2025 Customer Experience 75