Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. California.

2021 196

2021 Coupons Loyalty Program Fast Casual 196

Modern Restaurant Management

OCTOBER 30, 2024

. "We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. Consumers, regardless of country or income level, expect to have the experience they paid for when choosing the restaurant."

Loyalty Program 100

Loyalty Program Consumer Goods 2025 Customer Experience 100

EATER

FEBRUARY 27, 2024

Fast food chain Wendy’s has announced plans to test “dynamic pricing” at its locations across the country, beginning in 2025. McDonald’s has also steadily increased prices over the past few years — 10 percent in 2023 alone — so much so that the chain had to admit that the higher prices were driving away customers. restaurants.”

Pricing 137

Pricing Food Loyalty Program Merchandise 137

Focus POS

JANUARY 18, 2022

They want the most out of their experience with as little effort as possible. Offer a new level of customer service by speeding up checkout times with mobile POS systems. Transaction value is expected to show an annual growth rate (CAGR 2021-2025) of 21.08% resulting in a projected total amount of US$1,006,220m by 2025.

2022 78

2022 Technology Loyalty Program Mobile Ordering 78

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. With flip’d, we can provide that on-the-go fast casual experience, making now the perfect time to bring this concept into the world.”

Franchise 189

Franchise Franchising Fast Casual Loyalty Program 189

Modern Restaurant Management

APRIL 20, 2021

With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future. Event Planning Is Back.

2021 189

2021 Online Ordering Mobile Ordering Guest Recovery 189

Focus POS

MARCH 18, 2022

In that case, you should understand data from the previous year, which gives you better insight into customer preferences so you can make smarter business decisions for the future. 45% of consumers say that mobile ordering or loyalty programs encourage them to use restaurant online ordering platforms.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. The program’s goal is to create 100 Black-owned franchise restaurants by the end of 2022 and to continue growing that number.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

EATER

MAY 2, 2023

Why restaurants — and customers — are signing on for memberships and subscriptions I have too many subscriptions. Our wine club members are coming back every month for wine, but if we’re providing them that really great experience, they’re not just coming in once a month. And it’s no wonder that restaurants want in on the $1.5

Loyalty Program 105

Loyalty Program Social Media Customer Service 2022 105

Modern Restaurant Management

NOVEMBER 27, 2024

An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. Social Media Experiences a Shake-Up : Almost all (99 percent) of operators reported having at least one social media profile for their business.

2025 88

2025 2024 Loyalty Program Back of House 88

Bingage

SEPTEMBER 26, 2019

Artificial Intelligence (AI) refers to programs which are designed to perform a particular task by responding to real-time events. Because AI programs can change depending on their context, they tend to simulate according to human behaviour. Customer Engagement. What is AI (Artificial Intelligence)?

2025 75

2025 Loyalty Program Social Media Customer Experience 75

Goliath Consulting

SEPTEMBER 7, 2023

With technology evolving at a rapid pace, the way customers engage with eateries has undergone a drastic transformation. Food Delivery Apps: The New Dining Frontier By 2025, it’s estimated that over 70% of restaurant orders will be off-premise (including delivery). Let’s redefine your digital dining experience.

Marketing 78

Marketing SEO Email Marketing Mobile Ordering 78

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

Hospitality 78

Hospitality Loyalty Program Food Fast Casual 78

The Restaurant Times

JANUARY 26, 2023

POS solutions are essential for enhancing convenience for dine-in and online customers and delivering a customer-centric experience as the restaurant industry continues to grow. In fact, by 2025, the cloud POS market is expected to reach $6 billion. Moving to the cloud is a top priority for restaurant owners.

POS 59

POS 2023 Loyalty Program Point of Sale 59

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. The most important factor for Americans to join a brand loyalty program?

2020 161

2020 Mobile Ordering Online Ordering Food Order 161

Modern Restaurant Management

SEPTEMBER 27, 2024

A more optimistic economic future as uncertainty decreases Despite current woes, the food and beverage industry is optimistic about its future as predictions for 2025 suggest that concern about economic uncertainty will drop from 20 percent to 16 percent. QSR chains have been using limited-time offers (LTOs) to drive visits.

Food Truck 100

Food Truck Fast Casual 2024 Food 100

MBB Hospitality

MAY 15, 2024

As we approach 2025, several groundbreaking innovations, including franchisee innovation, are reshaping the franchise landscape. From Artificial Intelligence (AI) to Automation and Robotics, franchises are finding new ways to streamline operations and enhance customer experiences.

Franchise 52

Franchise Franchising Innovation Loyalty Program 52

The Restaurant Times

JUNE 12, 2021

With 35+ years of experience across India & the Middle East, Tapan has been associated with the development of hundreds of restaurants across these markets with brands including Papa John’s, Chili’s, Burger King, Pizza Hut, and Outback Steakhouse. Adapting The Menu To Ongoing Customer Trends.

Innovation 52

Innovation Technology Menu Loyalty Program 52

Bingage

SEPTEMBER 26, 2019

Artificial Intelligence (AI) refers to programs which are designed to perform a particular task by responding to real-time events. Because AI programs can change depending on their context, they tend to simulate according to human behaviour. Customer Engagement. What is AI (Artificial Intelligence)?

2025 40

2025 Loyalty Program Social Media Customer Experience 40

SpotOn

JULY 9, 2024

It really frees up our management team to focus on the guest experience rather than hours of paperwork." " – Trey Dyer, President and CEO, Mesero Restaurant Group "The success team has provided valuable insights on menu, pricing, and user experience for both the front and back of house. " Bill L., " Bill L.,

2024 52

2024 Point of Sale POS Online Ordering 52

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 183

Hospitality Food Consumer Goods 2019 183

Modern Restaurant Management

DECEMBER 12, 2019

Interested candidates should have business experience, along with $125,000 in liquid assets and a minimum net worth of $350,000. An inaugural loyalty program (September). Customers can also purchase the First Book Bundle at Pizza Hut, where $1 from every bundle purchased will be donated to First Book.

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 188

Franchise Franchising Food Fast Casual 188

Modern Restaurant Management

SEPTEMBER 24, 2021

The family-owned business has thrown star-studded virtual parties and showered customers with giveaways galore. “My great-grandfather, Billy, believed that happy employees make happy customers, and that has remained our core focus for 100 years,” said Lisa Ingram. Nathan's Famous in France. Nathan’s Famous, Inc.

Franchising 185

Franchising Franchise Customer Experience Fast Casual 185

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests."

Mobile Ordering 150

Mobile Ordering Online Ordering Food Order Hospitality 150

The Food Corridor

MARCH 27, 2023

Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.) Customers order online on food delivery apps (such as Grubhub, Doordash, etc.) Therefore, they operate behind the scenes and out of sight.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

NOVEMBER 24, 2021

The organization is run by Veterans and former First Responders with a passion for helping heroes in search of their next calling and offers a variety of programs to help veterans and current and former first responders succeed within the franchising space. Jimmy's John's New Incentive Program.

Franchise 177

Franchise Franchising Loyalty Program 2022 177

Modern Restaurant Management

AUGUST 25, 2021

. “Jeremiah’s is a place of so many incredibly important events – first dates, weddings, homecomings,” said Brecht “It warms my heart that one of our customers has even named their child Jeremiah in honor of our exceptional brand. Restaurant experience is preferred. ” On August 10 at 3 p.m.,

Franchise 167

Franchise Franchising Customer Experience Point of Sale 167

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, we’ll see operators increasingly adopt advanced Back-of-House solutions to gain deeper insights and more precise control over profit margins.

2025 150

2025 Back of House Front of House Customer Experience 150

Modern Restaurant Management

APRIL 1, 2021

As the pandemic placed restrictions on in-person dining experiences, the report found that the delivery industry experienced unprecedented growth. The report also found that almost half of the independent sit-down restaurant customers surveyed would spend more if the restaurants from which they are ordering offered loyalty programs.

2021 122

2021 2025 Mobile Ordering Online Ordering 122

Modern Restaurant Management

NOVEMBER 1, 2024

Growth & Expansion On The Menu for 2025 Restaurant operators are feeling similarly confident about opening a new location within the next six to 12 months. Yelp highlights the top categories experiencing new business growth in malls, as they evolve beyond traditional retail hubs into dynamic, experience-first shopping centers.

2024 88

2024 Point of Sale Fast Casual Mobile Ordering 88

Modern Restaurant Management

FEBRUARY 19, 2020

Her wealth of experience with leading brands and impressive set of skills will be highly valuable to our business and its outstanding franchisees. Checkers & Rally’s will continue its tradition of putting the customer first and serving its communities by delivering high quality, craveable food at exceptional values.

Franchising 122

Franchising Franchise Fast Casual Point of Sale 122