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Sling
AUGUST 9, 2023
March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work?
Article Communication Customer Experience 
Improving Customer Experience For Your Restaurant Online
Restaurant Engine
JULY 22, 2020
The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. In this article, we’re going to tell you how and give you some tips.
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Hiring? Ask These Interview Questions to Spot Versatile Restaurant Talent
Modern Restaurant Management
NOVEMBER 5, 2024
Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. In this article, I’ll share those tips so you can hire people who will excel in the role and not only fill it.
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6 Proven Tips To Enhance Customer Experience In Restaurants
The Restaurant Times
OCTOBER 22, 2021
Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.
6 Proven Tips To Enhance Customer Experience In Restaurants
The Restaurant Times
OCTOBER 22, 2021
Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.
THE CHEF’S SECRET INGREDIENT – CONTEXT
Culinary Cues
JUNE 29, 2024
Memorable food, exceptional experiences, a perfect evening…these are the types of reviews that every chef hopes for and every restaurant strives for. Work at it and the dining experience will improve exponentially. [] REMEMBER A GUEST’S PURCHASING PROFILE: There is no excuse today for failing to know the buying habits of your guest.
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THE HANDSHAKE OF THE HOST DETERMINES THE FLAVOR OF THE ROAST
Culinary Cues
JANUARY 3, 2023
How we greet and welcome people into our fold does have an impact on the quality of the product and experience we offer. Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. This love is what we call “hospitality”.
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5 Examples of Customer Service Innovation in Hospitality
Social Hospitality
AUGUST 13, 2020
Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. Personalize the Customer Experience. Integrate Virtual Assistants.
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Revolutionizing Guest Experiences Through Virtual Hospitality
Modern Restaurant Management
JULY 5, 2023
In today’s highly competitive landscape, marketing departments are focused on getting a 360-degree view of the customer in order to personalize their experiences and maximize customer lifetime value. In other words, it means providing services to individuals through digital platforms and technology.
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IS THIS A GOOD TIME TO BECOME A RESTAURATEUR?
Culinary Cues
JANUARY 11, 2022
People who enter the restaurant business are typically individuals with a number of experiences working in other restaurants in positions from entry level to management. Those who try to become restaurateurs without this breadth of experience are in for a rude awakening.
Advantages of Integrating Online Ordering with POS for Pizza Delivery
Thrive POS
APRIL 26, 2023
In the fast-paced world of pizza delivery, providing a seamless and efficient ordering experience for customers is crucial. Streamlined Ordering Process By integrating online ordering with Thrive POS , pizza delivery businesses can provide a more streamlined ordering process for their customers.
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How to Manage Multiple Restaurants and Locations
7 Shifts
SEPTEMBER 16, 2021
It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.
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Why do specialty coffee brands care about consumer trust so much?
Perfect Daily Grind
MAY 1, 2023
Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.
TECHNOLOGY AND RESTAURANT CULTURE
Culinary Cues
MAY 21, 2023
Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. Our restaurant teams thrive on common purpose and positive support, so it is easy to see how the misuse of this technology can change the entire experience of working or dining. To them, technology just is.
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9 Useful SEO Tips to Boost Your Restaurant’s Digital Presence
Social Hospitality
AUGUST 11, 2023
Here are some SEO practices for restaurants to boost their digital presence and attract customers. To start, identify the terms your potential customers would type in search engines wherein you’d want to show up in the results. Keep the overall user experience top-of-mind when it comes to your website. By localizing it.
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Embracing Change to Survive and Maximise Food Service Sales
Future Food
OCTOBER 5, 2021
Secondly, we have cashed-up customers who are hungry for hospitality, let’s call this demand. Customers are human and humans yearn social contact and service when it comes to dining and drinking experiences.
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How Beechwood Doughnuts Streamlined Their Operations to Make 10,000+ Doughnuts A Week
7 Shifts
FEBRUARY 4, 2021
Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).
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Absence and Wellbeing: Challenges and Opportunities for the Restaurant Sector
Modern Restaurant Management
APRIL 11, 2022
Our previous articles in MRM have centered on medical plan strategies for restaurants, how to build plans that are attractive to the workforce and manage those inherent costs. This article focuses on current trends in the time-away space and employee wellbeing. Employee Experience. Time-Away Benefits.
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191 The Benefits of Guest Feedback in the Hospitality Industry
Social Hospitality
OCTOBER 28, 2020
The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.
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The Benefits of Google My Business for Local Restaurants
Next Restaurants
SEPTEMBER 4, 2024
In this article, we’ll dive deep into the various benefits of Google My Business and how it can transform your restaurant’s online presence. Google My Business allows your customers to leave reviews , which builds trust and credibility. Positive reviews act as social proof, encouraging new customers to try your restaurant.
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Owning a Bar: Everything You Need to Know
7 Shifts
AUGUST 18, 2024
Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. This could be a good choice if you find a business that is already established and has a loyal customer base. These elements need to work together to ensure your customers understand what you're about.
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Digital Marketing Tips to Attract More Valentine’s Day Diners
Modern Restaurant Management
FEBRUARY 9, 2021
Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Restaurant websites should have a clean, uncluttered feel and customers should easily be able to navigate between pages.
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THE TEN KEYS TO RESTAURANT SUCCESS – POST PANDEMIC
Culinary Cues
APRIL 18, 2023
Find them, appreciate them, communicate with them, celebrate them, and make them part of your successful formula. Stop believing that the ingredients you use come off the back of a truck. [] THINK VALUE, BUILD EXPERIENCES: Simply raising prices is not the right solution to sagging profitability. You must create value for your guest.
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AI Isn’t the Magic Marketing Bullet Restaurants Think It Is
Modern Restaurant Management
AUGUST 22, 2023
The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. In this article, I’ll share the areas where AI is best suited to improve your restaurant business, what the limitations are and how restaurants can leverage alternatives to drive revenue, today.
Marketing 167
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How to Handle Temporary Restaurant Closure during COVID-19
7 Shifts
MARCH 27, 2020
Read through our article on how to pivot your restaurant to takeout & delivery to see if leveraging these revenue channels is an option for your business. What measures can you take to make customers feel more comfortable ordering from you? How to communicate your COVID-19 restaurant closure.
Social Media 312
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The Benefits of Guest Feedback in the Hospitality Industry
Social Hospitality
OCTOBER 28, 2020
The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.
Hospitality 195
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7 Smart Ways To Grow Your Online Food Delivery Orders In Saudi Arabia & Drive a Better Customer Experience
The Restaurant Times
SEPTEMBER 17, 2020
This article explains how restaurants in Saudi Arabia can master the online ordering system and increase delivery orders. . The efficient use of technology can significantly improve food delivery service and online ordering experience for both restaurants as well as consumers. Proper Address and Client Communication.
Are tasting notes for specialty coffee going too far?
Perfect Daily Grind
JUNE 5, 2023
You may also like our article on whether coffee tastes different as you get older. This is so that roasters can communicate to consumers how a particular coffee tastes. In turn, customers can choose between different origins, varieties, processing methods, and roast profiles to find a coffee that best suits their taste preferences.
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How to Create and Use a Restaurant Employee Evaluation Form
7 Shifts
NOVEMBER 17, 2020
How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them.
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6 Ways Restaurants Can Reach Customers in 2021
Social Hospitality
FEBRUARY 25, 2021
How can you convince a customer to come to your business and spend money on your food? In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them.
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7 Issues that Threaten the Franchisor and Franchisee Relationship
7 Shifts
DECEMBER 11, 2019
A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.
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MRM EXCLUSIVE: Fast Food Has Become a Hi-Tech Job
Modern Restaurant Management
JUNE 23, 2022
The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied.
Food 189
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Resurrect Your Dead Times and Fill Seats with Marketing Innovations
Modern Restaurant Management
JULY 6, 2023
However, there’s an opportunity to turn slow nights into "grow" nights and counter declining revenue by changing customer behavior. Although it might seem challenging, thanks to modern technology, restaurants can now understand and engage with their customers in new ways, ultimately filling up those empty tables.
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Navigating the Supply Chain in the Restaurant Industry
Goliath Consulting
JUNE 15, 2021
We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). Since so many workers are being afflicted with COVID-19, we’ve seen the farming sector experience a widespread shortage of workers who have been trained to complete specific tasks.
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Safety First: Welcoming Restaurant Employees Back
Modern Restaurant Management
JUNE 25, 2020
As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Communicate Return Criteria. Promote Employee Reconditioning.
The Art of Juggling Multiple Social Media Pages for Your Restaurant
Next Restaurants
MAY 14, 2024
In this article, we’ll share tips on managing multiple social media accounts for your restaurant to maximize their benefits. Ensures you deliver relevant content to specific groups of followers, and avoid overwhelming customers with content they are not interested in. social networks in a month.
Social Media 108
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How has technology changed in the coffee industry over the last few years?
Perfect Daily Grind
MAY 17, 2022
You may also like our article on exploring AI in coffee roasting. We use screens in the kitchens to improve the accuracy and speed of orders, especially when customers also order coffees, so that everything can be served at the same time.”. Making more coffee at home reminded guests of the experiences that coffee shops can provide.”.
Technology 188
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Franchising in the Metaverse: With Great Promise Comes Great Responsibility
Modern Restaurant Management
JULY 19, 2023
This article takes a closer look at some of the risks associated with franchising in a virtual world and what businesses should be doing to prepare. Cybercriminals operating behind fake identities to usurp and declare content ownership are a threat to businesses and can lead to customer dissatisfaction and distrust.
Franchise 167
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What are the Key Considerations for Maintaining Customer Loyalty During a Restaurant Move?
The Rail
AUGUST 28, 2024
By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. Managing this transition effectively is a must to ensure customer satisfaction and meet customer expectations.
Creating a restaurant website: Why it matters and how to nail it
Open for Business
MAY 16, 2024
Diners are doing more research than ever and a restaurant website is a critical touchpoint of the guest experience. Read the full article below to learn more about the benefits of building and maintaining a website for your restaurant, as well as helpful tips to get started. Why is a restaurant website important?
Are specialty coffee shops becoming more common in airports?
Perfect Daily Grind
SEPTEMBER 7, 2022
So, how can this change the consumer experience in airports? You may also like our article on whether airlines are starting to offer better coffee. “We How is the customer experience affected? As most airports are busy places, convenience plays an important role in the consumer experience. What about menu items?
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Server Duties: 4 Restaurant Server Side Work Tasks and Best Practices for Managing Them
7 Shifts
SEPTEMBER 28, 2020
However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. Cleaning server duties Cleaning is critical to passing health inspections and making your restaurant appealing to customers. Server side work duties are just as crucial as primary duties.
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How to Write an Executive Summary for Your Restaurant Business Plan
ChowNow
JULY 23, 2024
In this article we will explore what a restaurant executive summary is, best practices for writing one, and outline the steps to create this section of your restaurant business plan. It communicates what your restaurant stands for, what it aims to achieve, and how it intends to serve its community. What is an Executive Summary?
Hospitality Mindset – It’s All About The Customer
Future Food
NOVEMBER 4, 2020
Hospitality Mindset – It’s All About The Customer. Where the customer decides to spend is highly dependent on how well the food operator has considered the customers aspirations and their needs and aligned these with a clearly defined ‘Hospitality Mindset’. Happy customers spend more and more often.
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