Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

Hospitality 237

Hospitality Hotels Customer Service Customer Experience 237

7 Shifts

OCTOBER 22, 2019

Instagram is now reshaping the way diners consume their food, and in return restaurants have changed to accommodate the need for “ Instagrammable ” experiences. I think we've done a good job with that,” says Black Tap owner Barish in an article on CNN. Link your official website in the space provided.

Marketing 284

Marketing Social Media SEO Consumer Goods 284

7 Shifts

MARCH 27, 2020

Read through our article on how to pivot your restaurant to takeout & delivery to see if leveraging these revenue channels is an option for your business. What measures can you take to make customers feel more comfortable ordering from you? Make sure that staff know about your COVID-19 restaurant closure before customers do.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

ChowNow

JUNE 5, 2024

Since 98% of consumers read reviews to help inform their decisions , it’s crucial for restaurants to encourage satisfied customers to provide feedback and manage their online reputation effectively. Train your staff to ask for reviews at the end of a meal when customers express satisfaction.

Email Marketing 157

Email Marketing Social Media Website Management Online Ordering 157

Modern Restaurant Management

NOVEMBER 16, 2020

Not too long ago, the restaurant storefront and menu helped to attract customers, but now an online presence is more important than ever. To do this, nothing could be easier: just go to the Google My Business website and create your account. What is the average age range of your customers? Your schedule. A description.

SEO 214

SEO Website Management Online Ordering Information 214

Social Hospitality

MAY 18, 2020

Create Special Offers for Customers If it’s the peak of the season, you compete with all local restaurants and hotels. If you’re in the middle of a low period, you compete for the small target audience of customers with all other businesses in the region. Treat these people well, so they will treat your customers well.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Modern Restaurant Management

MARCH 11, 2022

In addition to cost savings, there is plentiful evidence that consumers prefer online ordering and will select dining brands based on the ease of that experience. Similarly, this is an opportunity for QSR brands to not only drive sales but also collect user data by providing compelling experiences as gamers gravitate toward virtual worlds.

2022 208

2022 Marketing Fast Casual Mobile Ordering 208

Social Hospitality

DECEMBER 1, 2019

Not to mention: you must always deliver a memorable experience for customers. Technologies for Restaurant Management. It’s tricky to run and manage a restaurant. A manager can request evidence (a photograph of the floor or input of the oven’s temperature) of the employees’ completion of the tasks.

Technology 195

Technology Website Management Entertainment Mobile Ordering 195

7 Shifts

JUNE 16, 2024

After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back. Customers today strongly believe in the importance of social responsibility.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

7 Shifts

OCTOBER 28, 2024

However, it’s best to understand how cost-effective your current customer acquisition efforts are before dedicating resources to it. Knowing how to calculate and optimize your customer acquisition cost (CAC) can help you make smarter decisions about your marketing and advertising strategies.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

2025 195

2025 Marketing Social Media Email Marketing 195

7 Shifts

OCTOBER 28, 2024

It just goes to show how important drink pricing and cost management are to maximizing profits. In this article: How to calculate your profit margin for your bar What is the average profit margin for bars? Bars that effectively manage their inventory and reduce waste tend to maintain higher margins.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

Hospitality 195

Hospitality Hotels Customer Service Customer Experience 195

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Restaurant365

MARCH 4, 2022

This article was written by Katie Fairchild, Senior Vice President of Marketing at Restaurant365 and featured in Hospitality Technology. Don’t leave it to chance that search engines will automatically return your website when a search is conducted. Use localized keywords in the content on your website pages.

SEO 156

SEO Email Marketing Website Management Consumer Goods 156

Modern Restaurant Management

APRIL 2, 2020

Novel ways to deliver everything from orchestral music to personal training and therapy/addiction treatment have made the rounds as viral social media videos or popular articles. new customer base during and even after the quarantine ends. Restaurateurs create amazing dining experiences. Build Your Skills.

Social Media 195

Social Media Small Business Customer Service Cash Management 195

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Here, the card is stamped or punched each time a customer makes a qualifying purchase.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Top Restaurant Management Apps. Try 7shifts for Free.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

DECEMBER 23, 2019

A portion of this article is included as a chapter in a new, 90+ page eBook – How to Start a Business from Scratch: Build a Successful Business and Turn Your Ideas Into Money. Even if you’re running a brick-and-mortar restaurant, your brand needs to be in all the places your customers are. Grab your free copy here.

Social Media 133

Social Media Customer Experience Customer Service Small Business 133

Modern Restaurant Management

OCTOBER 22, 2021

This article will explore seven tips on using Facebook Ads to increase your market share of customers. Optimize the Landing Page Experience. You can’t just have a well-optimized company website that follows the latest web development trends anymore. Attract New Customers by Hosting Interesting Free Activities.

Social Media 197

Social Media Advertising Events Customer Experience 197

Social Hospitality

JULY 5, 2019

Use vivid images on each account to arrest the eyes of customers. Post pictures of your customers, staff, interiors, and more. Videos can be engaging than images. ” button that redirects people to your online ordering website, for example. Categorize your customers into different groups like active, new, etc.,

Marketing 170

Marketing Social Media Loyalty Program Email Marketing 170

Indoor Media

JULY 8, 2021

If a customer sees an ad that suggests your business has a special “half-off all food during happy hour” deal, and then they come to your restaurant and find that the deal only applies to french fries…they’re not going to be too happy, and they probably won’t come back to your business. Research to understand your customers.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

Perfect Daily Grind

FEBRUARY 15, 2023

For many baristas, a passion for high-quality coffee and excellent customer service is what drives them to work in specialty coffee. You may also like our article on career progression for specialty coffee baristas. Jessica Keenan is the Managing Director at Ascension Coffee in Dallas, Texas. What skills does a barista need?

Education 187

Education Point of Sale Training Website Management 187

Restaurant Engine

JULY 14, 2021

You’ll find offering your customers a smaller menu, they’ll order more because it’s easier to decide. What’s more, in this article, we look at why your customers love smaller menus. The psychology of choice says that your customers want assistance with their purchasing decisions. tweet this).

Customer Experience 126

Customer Experience Waste Website Management Customer Service 126

Restaurant Engine

JUNE 22, 2022

A POS is really worth it because it lets your customers take ownership of their payment options. Because you are a customer facing business, and you want to provide the best overall customer experience to your diners, a POS system is a vital tool in your operational and marketing arsenals.

POS 111

POS Point of Sale Mobile Ordering Cash Management 111

Restaurant Engine

FEBRUARY 22, 2023

Update your content regularly to encourage repeat website visits. According to experts, nearly 80% of people will visit a restaurant’s website before dining in or taking out food. That’s a large majority of your customers. This is one of the many reasons your website is the centerpiece of your marketing efforts.

Website Management 110

Website Management Social Media SEO Email Marketing 110

Sling

JUNE 12, 2022

As long-time employees begin to retire and staff of all experience levels leave to seek their fortunes elsewhere, businesses of all types and sizes must somehow function with a skeleton crew. In this article, we’ll discuss: What is understaffing? For example, an understaffed sales team will have more customers to handle.

Point of Sale 146

Point of Sale Hiring Website Management Customer Experience 146

Next Restaurants

SEPTEMBER 4, 2024

In this article, we’ll dive deep into the various benefits of Google My Business and how it can transform your restaurant’s online presence. Google My Business allows your customers to leave reviews , which builds trust and credibility. Positive reviews act as social proof, encouraging new customers to try your restaurant.

SEO 122

SEO Online Ordering Website Management Customer Experience 122

Perfect Daily Grind

AUGUST 25, 2020

Well, alongside McDonald’s, some of the world’s biggest coffee chains – including Starbucks, Tim Hortons, and Peet’s – all have a number of stores that either have “drive-thru capabilities” or are exclusively geared towards the drive-thru experience. You may also like Five Practical Ways To Introduce Customers To Specialty Coffee.

Café 159

Café Customer Experience Customer Service Dine-in 159

The Restaurant Times

FEBRUARY 14, 2021

Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. As the trend of online ordering is at its peak, it is also gaining importance for restaurants for enhancing customer loyalty and boosting the ROI. How To Enhance Customer Loyalty By Customizing Your Online Ordering System.

Online Ordering 98

Online Ordering Ordering Mobile Ordering Social Media 98

Perfect Daily Grind

MARCH 20, 2023

To learn more about the rise of ecommerce in coffee, I spoke with Jolene Zehnder, Director of Sales and Operations at Mercon Specialty , Craig Russell, Managing Director and President of Mercon Specialty, and CEO of Bean Box , Matthew Berk. You may also like our article on how digital marketing has evolved in the coffee industry.

Point of Sale 141

Point of Sale Consumer Goods Online Ordering Customer Service 141

Next Restaurants

DECEMBER 18, 2019

That being said, there are many other things you can do to foster more customer loyalty and realize restaurant success. Establishing a stronger digital restaurant presence is one such way to promote your restaurant, as well as attract and retain customers. Reactive marketing is less risky and yields decent results.

Social Media 108

Social Media 2020 Influencer Website Management 108

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. ” NCR wants to help its restaurant customers during this difficult time. restaurant employees financially impacted by the coronavirus crisis.

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206

The Restaurant Times

JULY 14, 2020

Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. As the trend of online ordering is at its peak right now, it is also gaining importance for restaurants in terms of enhancing customer loyalty and boosting ROI. How To Optimize Online Ordering Experience And Increase Customer Loyalty.

Online Ordering 97

Online Ordering Ordering Loyalty Program Social Media 97

Restaurant Engine

DECEMBER 9, 2020

Some of your customers have even asked about catering options. In this article, we look at how to tell if you should start catering. The most important thing to consider is whether or not you have the resources to manage the added work. Things to think about include: Who will manage the catering operations? tweet this).

Catering 113

Catering Website Management Seasonal Menu Food Supply 113

Modern Restaurant Management

MAY 7, 2020

The pink and blue horse illustration at the top of this article is not clickbait. This was the top craving identified in the sixth wave of the Consumer Coronavirus Behavior research conducted by TheCustomer, Brand Keys, the New York-based brand loyalty and customer engagement consultancy, and Suzy, the on-demand research software platform.

Food Safety 204

Food Safety Front of House Back of House Seating 204

Restaurant Engine

JULY 13, 2022

You know that a point-of-sale system (POS) is great for your customers, enabling them to have a bit more control when ordering or paying for their meals. Did you know, though, that a POS system is great for managing your business and improving your efficiency? 1: Inventory Management. 5: Diner Management. tweet this).

POS 102

POS Website Management Point of Sale Inventory 102