7 Shifts

APRIL 28, 2020

Now more than ever, food delivery is top of mind for restaurant operators. All third-party delivery apps offer: A tablet interface for your back of house with varying degrees of integration with your POS ?? Uber Eats is an American-owned food delivery platform launched by Uber in 2014. Sign up for SkipTheDishes ??.

Online Ordering 341

Online Ordering Ordering FOH Food Safety 341

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! Perhaps they’re understaffed and struggling to keep up with incoming orders. Why is order accuracy so important for a restaurant?

Ordering 225

Ordering Employee Relations Online Ordering Customer Service 225

The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?

Back of House 52

Back of House BOH Front of House FOH 52

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What Is Front Of House (FOH)? The difference between FOH (front of house)/BOH (back of house) is one of appearance and presentability. What Is Back Of House (BOH)?

Front of House 88

Front of House Back of House FOH BOH 88

Culinary Cues

APRIL 1, 2024

Looking back can provide us with context and content for making future decisions – lessons learned and all that, or it can also help us to relish what worked and hold on to that for inspiration. SOME TIME IN THE LATE 1960’S: Walking through the back entrance to the Statler Hilton Hotel was like stepping into a totally different world.

Back of House 323

Back of House Kitchen Safety Hotels Front of House 323

Culinary Cues

JANUARY 8, 2023

It’s the fire in the belly waiting to take charge, the anxiety being held in check, cold sweat running down your back even though it’s 120 degrees where you stand, and the nervous chatter of tongs clicking to the beat of a cook’s rhythm. Then the printer begins to talk to cooks as the first orders arrive. Ready, yes, calm, not really.

Fine Dining 466

Fine Dining Back of House Front of House Food Order 466

Modern Restaurant Management

SEPTEMBER 30, 2024

The food service industry is forecast to reach $1 trillion in sales this year. We’re seeing younger buyers investing in dining experiences that blend food, convenience, and atmosphere with their values as shoppers. Data shows that order accuracy , fueled by improving technology, received top marks from satisfied consumers.

2025 180

2025 Fast Casual Food Customer Experience 180

Culinary Cues

AUGUST 24, 2023

This is what allows cooks to stay one step ahead of chaos, if anything is out of order than the system starts to crumble. It becomes uncomfortable to find a plate, cup, side towel, pan, or pantry shelf out of order. It becomes uncomfortable to find a plate, cup, side towel, pan, or pantry shelf out of order.

Back of House 410

Back of House Front of House Food Order Uniforms 410

7 Shifts

SEPTEMBER 1, 2022

If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Table of Contents. What does 86 mean?

Definition 360

Definition BOH FOH Front of House 360

Restaurant Business

OCTOBER 23, 2024

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. These systems can understand various accents and dialects, process orders accurately, and even upsell menu items based on customer preferences.

Customer Experience 113

Customer Experience Operations Back of House Customer Service 113

Culinary Cues

MARCH 21, 2022

When a kitchen exudes calm, even when the amount of food prep and the stress of the moment seem over-the-top, it is always a result of organization and attention to detail. Throughout the kitchen – this is the rule of thumb: everything has an order, a place, and a time that everyone adheres to.

Front of House 359

Front of House Back of House Point of Sale Food Order 359

7 Shifts

APRIL 3, 2023

It leads to discrimination, sexism, and sexual harassment , and creates a disparity between the back and front of house. It has left far too many of its workers to rely on food stamps —an irony that shouldn't go unnoticed. The restaurant industry has a wage problem.

Front of House 370

Front of House Tip Distribution Back of House Restaurant Law 370

Culinary Cues

MAY 1, 2023

They are the people I am most comfortable around – people with whom I share something important – preparing food. And, I have witnessed the apologies and hugs between front and back of the house that said: “Sorry I may have been abrupt, it was the heat of the moment, and you know I truly care about you.”

Front of House 433

Front of House Back of House Food Order Small Business 433

7 Shifts

JUNE 20, 2022

We chatted with some of those most experienced in the ghost kitchen game to find out some myths, best practices, and tips for success in this food service style. One ghost kitchen may contain multiple units where different brands can prepare food for delivery, and in some cases, pickup. Table of Contents. What is a ghost kitchen?

Front of House 435

Front of House Food Truck Back of House Social Media 435

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. " While contactless ordering and payment is here to stay, many operators remain concerned about how this new service model will impact their guest experience.

Hospitality 230

Hospitality Ordering Front of House Customer Experience 230

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Moving to Multichannel Dining Experiences Dining out is… back? Orders come from a multitude of places.

2024 203

2024 Mobile Ordering Front of House Fast Casual 203

Modern Restaurant Management

OCTOBER 7, 2024

Currently, 50 percent of restaurants, including sit-down and fast-food establishments, offer plant-based options, and this is only expected to grow. Controlling food waste is a hot topic in the industry as well. Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand.

2025 189

2025 Loyalty Program Waste Compost 189

The Restaurant Times

NOVEMBER 30, 2021

Online food ordering has been booming for the past two years on the back of changing customer preferences. According to Statista , the revenue from online food ordering channels is expected to grow at a robust CAGR of 10.39% between 2021 and 2025. Advantages And Disadvantages Of Integrating With Food Aggregators .

Online Ordering 52

Online Ordering Food Order Ordering Food 52

Restaurant Business

MARCH 20, 2024

At first glance, it might seem that the purpose of food lockers is to provide fast, secure order pickup for busy students and guests. College and university dining leaders use smart food locker solutions in a variety of unexpected ways, depending on the unique challenges they face. But that’s just the beginning.

Mobile Ordering 104

Mobile Ordering Café Ordering 2025 104

7 Shifts

AUGUST 2, 2024

When hiring restaurant accountants, your primary consideration should be those who understand the complexity of the food and beverage industry—both front-of-the-house and back-of-the-house operations and management. This number is essential because it helps you determine the price of your food and beverages.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

7 Shifts

SEPTEMBER 20, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

APRIL 27, 2021

The COVID-19 pandemic has forced thousands of traditional restaurants to transform themselves into order ahead restaurants; pre-pandemic, only 15 percent of restaurants offered curbside pickup; today, that’s up to 70 percent. Automating Order Ahead Logistics. But they lacked a piece of technology to manage it.

Ordering 171

Ordering Mobile Ordering Customer Service Customer Experience 171

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. That system needs access to the internet in order to keep functioning. Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult.

POS 208

POS Front of House Cash Management Online Ordering 208

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. 2020 was a year that the restaurant industry won’t soon forget.

2021 370

2021 Front of House Social Media Mobile Ordering 370

7 Shifts

AUGUST 5, 2020

We’ll show you how to deliver food and offer takeout while maximizing profits. Are there any tips for food delivery and takeout inventory management? How do you market food delivery and takeout? The order fulfillment process gets slowed down if your staff don’t know who is responsible for what.

Delivery 341

Delivery Food Email Marketing Front of House 341

Focus POS

MARCH 18, 2022

5 Restaurant Online Ordering Facts All Restaurateurs Should Know. The last few years have been rough on the restaurant business, which has weathered supply chain issues, labor shortages, rising food costs, a pandemic, and cutthroat competition. Nevertheless, many eateries have been able to stay open despite these obstacles.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. To take some of the pressure off of an already small staff, restaurants have begun turning to technology solutions with touchpoints in the front and back of house operations.

Front of House 211

Front of House Back of House Online Ordering Food Order 211

The Restaurant Times

JANUARY 24, 2022

The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

Modern Restaurant Management

AUGUST 22, 2024

Previously, he co-founded CAKE, which was acquired by Sysco and helped create Sysco Labs, a platform for food service distributors. "People "People tend to go to fast-food restaurants for the speed and lower price point. Restaurants should be able to provide this information to anyone placing orders or reading a menu.

Allergens 122

Allergens Front of House Food Safety Back of House 122

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru.

Mobile Ordering 193

Mobile Ordering Front of House Customer Service FOH 193

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Touch Bistro

JULY 18, 2021

The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. Back in 2019, TouchBistro’s Annual Industry Report found that seven in 10 restaurants in the U.S. were experiencing a labor shortage. million jobs – or 12% – short of pre-pandemic levels.

Back of House 52

Back of House 2021 Front of House Cash Management 52

Modern Restaurant Management

OCTOBER 23, 2024

We like to say waffles “drip with success” for food service operators, and it's because of four key factors: profitability, versatility, consumer experience and operational efficiency. It’s a favorite of ours and pretty straightforward. Versatility: They are essentially a blank canvas. . Waffles saw a 15.4

Back of House 88

Back of House 2024 Seasonal Menu 2025 88

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Set the Bar. Stay Connected.

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

Modern Restaurant Management

JANUARY 15, 2024

Now is the time to get your plays in order to be a winner this Super Bowl Sunday. Dive into Super Bowl-specific catering menus and other deals to reach those not leaving the house. Many consumers are leaning towards locally sourced products and homemade food items, so a housemade sauce is sure to impress.

Food Supply 208

Food Supply Point of Sale Back of House Inventory 208

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Hospitality is greater than the sum of its parts.

Technology 223

Technology Front of House Back of House Online Ordering 223

Modern Restaurant Management

OCTOBER 27, 2022

Whether it's personalizing the drive-through experience or reliably managing store hours, a strong network can power the restaurant management tools and apps that QSRs need to streamline front- and back-of-house operations, enhance dining experiences, and keep guests happy. Enabling Flexible Ordering.

Mobile Ordering 197

Mobile Ordering Online Ordering Front of House Customer Experience 197