Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. AI usage has also skyrocketed, primarily in the back-of-house.

2025 88

2025 2024 Loyalty Program Back of House 88

Modern Restaurant Management

APRIL 20, 2023

The original design is a heavy timber replica of a six-beam Haida house—a traditional style of building by the Haida Tribe—which opened in 1939 as a Native American curio shop before serving as a restaurant space starting in 1945. The building’s new timber addition adds 1,300 square feet of much-needed space to the program.

Back of House 167

Back of House Design Fine Dining Customer Experience 167

Modern Restaurant Management

AUGUST 18, 2023

With a location in the heart of a downtown area and the limitations of operating in a century-old Ice House, the Lights anticipated the need for adaptability to maximize space. They used bricks from the Ice House walls for the kitchen’s wood-burning grill and refinished much of the original flooring. It's the tables!

Back of House 167

Back of House Seating Seasonal Menu Design 167

Modern Restaurant Management

SEPTEMBER 29, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Utilize Back-of-House Technology. Back-of-house staff spend wasted hours manually counting inventory and trying to figure out their cost of goods sold.

Back of House 197

Back of House Inventory Food Supply Technology 197

Modern Restaurant Management

JUNE 8, 2023

” Steve Lewis and Chris Thompson Photo courtesy of Clayton Hauck Where did the idea come from to house the concepts under one roof? . "For ” Steve Lewis and Chris Thompson Photo courtesy of Clayton Hauck Where did the idea come from to house the concepts under one roof? "When cities run out of room, they build up!

Back of House 167

Back of House Food Order Magazine 2022 167

Modern Restaurant Management

JUNE 22, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Operators can help ease these employees back into work by over communicating the safety of their environments and the benefits of jobs, overall. Highlight Opportunities and Incentivize.

Back of House 207

Back of House Communication Hiring Magazine 207

Modern Restaurant Management

JUNE 26, 2024

Quick service restaurants (QSRs) that can deliver this caliber of experience cement customer loyalty and keep them coming back for more. Take a step back and assess the entire drive-thru experience through the eyes of your customers. The popularity of drive-thru continues as sales are up 30 percent since 2019.

Seating 175

Seating Mobile Ordering Point of Sale Customer Experience 175

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Back-of-House and Front-of-House are an even split. Table of Contents. What about managers?

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. The personalization of drive-thrus began internally across many brands a few years back. Every minute!

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Modern Restaurant Management

SEPTEMBER 27, 2023

In spite of earning the biggest in-house tips, bars were hit hardest on takeout, with the median online and delivery tip falling from almost 10 percent to 8.54 Modern Restaurant Management (MRM) magazine reached out to the team at Lightspeed to learn more. Is it a slap back? percent to 8.07 percent average.

Fast Casual 197

Fast Casual Fine Dining Employee Relations Customer Service 197

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Streamline the front of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

MARCH 27, 2020

"They have to expect 30 percent less seats and 30 percent less revenue when they open their doors," he told Modern Restaurant Management (MRM) magazine. But the star of Bar Rescue does feel those who are using this time wisely to regroup will have the best chance for coming back strong. "The

Front of House 175

Front of House Social Media Back of House Seating 175

Modern Restaurant Management

SEPTEMBER 1, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. In many cases, operators have pared down their menus in order to cut back on costs while still serving their guest favorites. Here are a few general recommendations: Stay Nimble.

Supplies 196

Supplies Seasonal Menu Back of House Magazine 196

EATER

DECEMBER 20, 2023

What can you say about a woman who makes not a gingerbread house but a gingerbread mansion?” It’s entirely logical that as more women have less time to do anything around the house, Martha Stewart and her fellow sisters in sadism would become the nation’s household gurus,” complained the Salt Lake Tribune.

Book 118

Book Back of House Entertainment 2003 118

Modern Restaurant Management

AUGUST 4, 2022

"The Bear," a new Hulu/FX program portrays the raw reality of restaurant culture Chefs from around the country have commented to Modern Restaurant Management (MRM) magazine on the authentic representation the show gives of life in the kitchen as a chef. This perfectly demonstrates how the industry operated back then.

Back of House 189

Back of House Front of House Communication FOH 189

Modern Restaurant Management

MAY 8, 2024

Modern Restaurant Management (MRM) magazine asked Molly Burke, senior restaurant analyst at Software Advice, to elaborate on the findings and offer practical advice on automation investments. The results give the green light for certain restaurants to introduce more front-of-house automation.

Mobile Ordering 193

Mobile Ordering Front of House Customer Service FOH 193

Modern Restaurant Management

NOVEMBER 19, 2020

In this Q&A, Modern Restaurant Management (MRM) magazine gets advice on from Guy Bloch, CEO at Bringg on how restaurants can prepare for the colder months ahead. Additionally, technology can connect restaurants with different delivery networks and fleets or give them the tools to power delivery in-house.

Outdoor 223

Outdoor Technology Dine-in Delivery 223

Modern Restaurant Management

APRIL 12, 2023

To learn more about the current state of restaurant investing, Modern Restaurant Management (MRM) magazine spoke with Uday Ahuja, Chief Investment Officer at RSE Ventures, who played a key role in investing and identifying/growing scalable consumer brands restaurant concepts including Momofuku, Milk Bar, Fuku, Bluestone Lane, and Magnolia Bakery.

Back of House 180

Back of House Customer Experience Retail Bar 180

Modern Restaurant Management

DECEMBER 14, 2022

Modern Restaurant Management (MRM) magazine quizzed Robin Zheng, US Manager of Pudu Robotics , about the company's work with restaurants and the future of robotic use and automation in restaurants. How important are robotics/automation to the restaurant industry now and how do you see their impact in the coming years?

Front of House 180

Front of House Customer Service Customer Experience Entertainment 180

Apicbase

JULY 26, 2024

This article explores the primary problems faced by multi-site restaurants and how the right technology can solve them, focusing on the best tech solutions for back-of-house (BOH) operations. Here’s how to stay in control of the back of house. Download Your Free Copy Now!

Back of House 52

Back of House Allergens Front of House Food Supply 52

EATER

JANUARY 8, 2024

For most of the 20th century, the magazine Good Housekeeping was a key arbiter of dinner party taste, a tradition that dates back to 1905, when the magazine published The Good Housekeeping Hostess , a compendium of hosting tips, dinner party theme ideas, and strict rules for entertaining. Rey, published in 1921.

Entertainment 135

Entertainment Travel Book Back of House 135

EATER

OCTOBER 11, 2023

The front bar of the Mission District restaurant, awash in cadmium yellow paint and matching furnishings, including the hanging disco balls, leads into a larger back dining area that’s equally gonzo in neon green. And it’s a good thing, too — the color yellow has been known to stimulate the appetite.) This is restaurant design in 2023.

Design 118

Design Seating Front of House Back of House 118

EATER

SEPTEMBER 30, 2024

The former Eat columnist for The New York Times Magazine , Lam has been a presence on The Splendid Table since 2010. In addition to hosting The Splendid Table, Lam is vice president and editor-in-chief at Clarkson Potter, a division within Penguin Random House that is a leader in cookbook publishing.

2010 58

2010 Back of House Magazine 2022 58

EATER

SEPTEMBER 13, 2023

As the former dining editor for Maui Nō Ka ‘Oi magazine, I can name 30 without even trying. Over the years it housed a saloon, stage, and movie theater. Over the years it housed a saloon, stage, and movie theater. The fire that reduced the historic town to ash on August 8, 2023 was unsparing.

Front of House 138

Front of House Back of House Food Truck Dine-in 138

Focus POS

DECEMBER 22, 2021

FSR magazine reports that 60 percent of restaurants don’t make it past their first year, and 80 percent go out of business within five years. So how can the industry build itself back up after being thrown such challenges over the past few years? Beat the Odds. With wages increasing to 34.6 Online ordering.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

DECEMBER 19, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights. This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service.

2023 117

2023 Front of House Customer Experience Customer Service 117

Modern Restaurant Management

MARCH 13, 2020

As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines. Among the findings: Most diners are not overly fearful, with 57 percent making no change to their dining behaviors.

Front of House 199

Front of House Back of House Restaurant Law Food Safety 199

EATER

JANUARY 12, 2024

We do everything in-house. Our fragrances start with my very precise olfactive briefs and our fragrance house brings them to life. You may recognize Ingrid Nilsen from her beauty-focused YouTube channel , which still has 3.46 million subscribers even though she hasn’t posted a video in three years. Did you go to art school or college?

Food 118

Food Social Media Back of House Definition 118

Sante

MARCH 9, 2020

She shifted her focus and accepted her first pastry position at Sunny Isles Italian eatery, Café L’attito and didn’t look back. Despite the old adage, “A woman’s place is in the kitchen”, professional kitchens to this day continue to be male-dominated. Photo credit: Blue Shell Media.

Back of House 196

Back of House Hospitality 2015 2009 196

Goliath Consulting

JUNE 30, 2020

According to Toby Malbec, Managing Director of ConStrata Technology Consulting featured in Hospitality Tech Magazine, higher level of protection and assurance of safety measures are necessary to alleviate customers of their health concerns and persuade them back to dining in (6). Tech for Touchless, Contact-Free Dining.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. Here are their insights. Frances Allen CEO at Checkers & Rally’s. We also foresee a lot of companies will redesign locations even further to maximize efficiency. Clinton Anderson, CEO, Fourth Enterprises.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

EATER

OCTOBER 28, 2022

One star: AnnaLena Barbara Burdock & Co iDen & QuanJuDe Beijing Duck House Kissa Tanto Masayoshi Published on Main St. Côte de porc at St. Lawrence in Vancouver, which just earned one star in the new Vancouver Michelin Guide. | Lawrence/Official. Surprisingly that’s exactly what has happened, with cozy boltholes such as St.

Fine Dining 105

Fine Dining Casual Back of House Social Media 105

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Here's some of their advice. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

FOH 215

FOH Kitchen Safety BOH Food Safety 215

Modern Restaurant Management

MARCH 25, 2021

Modern Restaurant Management (MRM) magazine interviewed Linardi about the digital restaurant experience, contactless payment and more. In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. Is there any resistance to contactless now?

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Restaurant Clicks

SEPTEMBER 14, 2021

Thames Street Oyster House Dylan’s Oyster Cellar Faidley’s Seafood L.P. Thames Street Oyster House. View this post on Instagram A post shared by Thames Street Oyster House (@thamesstreetoysterhouse). If you need more of an oyster fix, I recommend their house oyster shooter.

Back of House 158

Back of House Online Ordering Seasonal Menu Reservations 158

Modern Restaurant Management

JUNE 15, 2020

Modern Restaurant Management (MRM) magazine asked Mark Heymann, a labor expert and CEO of UniFocus, for his insights on navigating post-pandemic restaurant recovery through effective hiring and training. What are the best practices employers can put in place to welcome back apprehensive restaurant employees? Mark Heymann.

Hiring 186

Hiring Guest Recovery Back of House Food Safety 186