The Rail

APRIL 11, 2024

By Eric Tress, Contributor If you are looking for an excellent tool to increase your restaurant’s reservations, email marketing is an effective advertising tool you should consider. Many restaurants invest in marketing when they notice low bookings or in the run-up to a low season. Here are some ways to use email marketing effectively.

Email Marketing 52

Email Marketing Reservations Marketing Loyalty Program 52

Squirrel Systems

FEBRUARY 28, 2024

Two such powerful tools are loyalty programs and reservation systems. For instance, a customer who frequently orders vegan dishes might appreciate a discount on the new vegan menu items. Data Collection Reservation systems can collect valuable data about customers’ dining preferences and frequency.

Reservations 52

Reservations Loyalty Program Customer Experience Mobile Ordering 52

Cheetah

SEPTEMBER 23, 2020

Restaurant reservation systems help solve one of the biggest challenges of the foodservice industry – managing the constant influx of reservations and customers. In this article, we compare 4 of the best reservation systems out there to help you make the right choice for your restaurant. Reading Time: 5 minutes.

Reservations 78

Reservations Website Management Online Ordering Mobile Ordering 78

Squirrel Systems

NOVEMBER 2, 2023

While third-party reservation and food delivery services offer convenience and increased visibility for restaurants, they also have several drawbacks. These services handle customer inquiries, bookings, and delivery, which can lead to a disconnect between the restaurant and its patrons.

Reservations 52

Reservations Delivery Customer Service Customer Experience 52

Lavu

JANUARY 31, 2020

From dating to health, consumers are relying on an online company to guide them. Dining out is no exception; customers are seeking restaurants that integrate the latest reservation technology. 44% said they are more likely to make restaurant reservations if they have the option to do so online.” . “34% Loyalty Program .

Reservations 78

Reservations Loyalty Program Front of House Social Media 78

Modern Restaurant Management

MARCH 25, 2022

Some restaurants even took safety a step further by eliminating in-person ordering and offering contactless payment. At least 45 percent of Americans preferred reading the menu, ordering, and paying with their phone to reduce touch points during the pandemic, according to an online survey of 2,081 people conducted by Appetize.

Social Media 215

Social Media Email Marketing Mobile Ordering Kitchen Safety 215

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors? They can also do much more.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Open for Business

MAY 16, 2024

Clearly communicating these details can improve reservation volume and foot traffic. A well-optimized website can improve your restaurant’s visibility in search engine results, making it easier for potential customers to discover you online. OpenTable offers a customizable reservation widget you can easily add to your website.

Website Management 78

Website Management Email Marketing SEO Seasonal Menu 78

SpotOn

MAY 13, 2024

  From crafting a summer menu that celebrates seasonal ingredients to offering cool beverages can enhance customer loyalty, adapting to the busy season with innovative menu ideas and online ordering can set your restaurant apart. Optimize your tech Set up an online reservation system to handle more customers smoothly.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. The first thing you’re going to do is search online for a place that meets these criteria, right? A strong online brand isn’t just a nice-to-have—it’s a necessity.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. Pre-shift reporting. Allergy-friendly menu.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. You can book online or give us a call. Take reservations ?? [Pssst, if this is your first opening, check out our blog on How to Start a Restaurant! ] 1 Set goals for the event ??

Events 351

Events Social Media Kitchen Safety Seating 351

Takeaway Solutions

NOVEMBER 2, 2018

Admittedly, this is easier done in a restaurant than an online setting, but it is definitely not impossible. The market for Thai food is ever-growing, as is the online delivery market, so why not combine the two? An online ordering system for Thai restaurants is a smart business decision that provides a great return on investment.

Online Ordering 63

Online Ordering Ordering Customer Service Customer Experience 63

Modern Restaurant Management

FEBRUARY 4, 2022

For restaurant owners, this structure means much lower overhead costs, no service staff, using ghost -kitchen POS system, and delivery-only ordering. The main thing they should invest in is creating a good website for their restaurant and building a strong online presence. We’re way beyond ordering in on a lazy night.

2022 218

2022 Customer Service Online Ordering Website Management 218

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 1, 2021

Henry is ready to order some dinner. He visits your restaurant’s app and orders his favorite dish on the menu. He receives an estimated wait time for his order of 45 minutes. As he is about to enter the restaurant, let’s consider the technology that he will encounter along his journey to pick up his order.

Technology 203

Technology Front of House Back of House Point of Sale 203

SpotOn

JULY 22, 2024

A night out at a casual restaurant costs around $15 per person, according to Restaurant Business Online. While some fine dining restaurant concepts cater to more cost-savvy guests (especially during restaurant week ), many fine dining guests don’t consider price as the top concern when choosing the restaurant or ordering their meal.

Fine Dining 98

Fine Dining Casual Fast Casual Dine-in 98

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively. casual dining vs. fine dining).

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Embrace the Suck

JANUARY 20, 2021

Online ordering was another savior to restaurants that fought to keep the sales coming in without personal contact—it’s only going to increase in demand. If you don’t have online ordering, you should look into it. There’s a classic self-improvement book out there called The Richest Man in Babylon.

Social Media 417

Social Media 2001 Online Ordering Take-out 417

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Think for a moment about your restaurant’s current online presence. Can they view your menu online?

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

SpotOn

JULY 15, 2024

The job description includes table management, managing reservations, and ensuring a stellar guest experience. Depending on the concept, the host or hostess might be assisting other restaurant staff or handling to-go orders. Post-pandemic, take-out and delivery through online ordering has only increased in popularity.

Seating 52

Seating Fine Dining Customer Experience Online Ordering 52

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Try an Online Form Builder. Check Your Website’s Hosting Software.

Online Ordering 203

Online Ordering Customer Service Fast Casual Recycling 203

The Rail

AUGUST 5, 2024

A good restaurant management system, or RMS, can cover many restaurant pain points, including but not limited to the following: Customer Relationship Management (CRM): CRM software tracks your guests, including how much they spend, how often they come, what they order, and more. Restaurant management systems keep everything on track for you.

Management 52

Management Management Front of House Online Ordering 52

7 Shifts

NOVEMBER 9, 2022

When done right, email marketing works wonders—you stay top of mind and increase order values. Increase online orders? Get holiday reservations? In this case, “Reserve your table” or “Grab your menu” could work. The footer should host restaurant details because newsletters don't just fetch online orders.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Tableo

JULY 13, 2023

Here are some major advantages of working with a pro: Custom design: A website developer can create a design that is specifically tailored for you in order to reflect your restaurant’s brand identity, ambiance and menu. Through the widget, customers can reserve a table at your restaurant online.

Website Management 73

Website Management SEO Online Ordering Hiring 73

Next Restaurants

MAY 4, 2021

Takeout orders and delivery have taken the lead in a world where it’s difficult to sit in a crowd. Here are some tech ideas that could help your restaurant become ready for a minimum contact experience: Digital Reservations. Shifting your reservations to a digital platform makes it easier for both you and your guests.

Online Ordering 140

Online Ordering Mobile Ordering Fast Casual Point of Sale 140

Modern Restaurant Management

FEBRUARY 8, 2023

There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Automated solutions like call-in waiting, online bookings, etc., They can allocate lesser staff during off-peak hours.

Fine Dining 197

Fine Dining Technology Front of House Sustainability 197

Modern Restaurant Management

FEBRUARY 16, 2022

Can the third party make it to the takeout portion of the restaurant without disturbing the flow of patrons who are staying for a meal or are in-line to place an order? The increase in online ordering is changing the way designers view restaurant layouts and floor plans. Looking to socialize?

Design 223

Design Fine Dining Online Ordering Dine-in 223

Ken Burgin

JULY 17, 2022

Contact Previous Bookings. Upgrade your Booking System: is a book still adequate, or emailing PDF docs to be filled in and returned? Upgrade your Booking System: is a book still adequate, or emailing PDF docs to be filled in and returned? There are excellent reservation systems available, often linked to your POS.

Email Marketing 153

Email Marketing Book Merchandise Seasonal Menu 153

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. Even venues that previously didn’t have a reservation system in place were forced to implement one rather quickly.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

JUNE 4, 2021

Restaurants that use a third-party tool to manage bookings should add that information to the GMB listing, allowing users to book a table directly from the search results. phone number, website URL, type of payments accepted, menu items, and photos of the establishment.

SEO 231

SEO Website Management Online Ordering Mobile Ordering 231

7 Shifts

FEBRUARY 15, 2022

You post that content online on all those different social platforms. So he created a universal training manual, his book— The Surprise Restaurant Manager. It's not enough to just add digital ordering—you have to build your business around it. Carl Orsbourn and Meredith Sandland wrote the book on the future of restaurants.

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

AUGUST 12, 2020

Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book. What are they ordering? See how they’re branding themselves online and across social media, and what kind of promotions they’re running throughout the week. Are your customers different in the day than at night?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

ChowNow

JUNE 12, 2024

In today’s competitive restaurant landscape, your online presence is more than just a digital storefront; it’s your direct line to hungry customers eager to place a takeout order, make a reservation, or discover their next favorite local dining spot. Let’s dive in!

Ordering 78

Ordering Dietary Restrictions Online Ordering Food Order 78

7 Shifts

FEBRUARY 5, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it’s just the beginning. There’s a wide range of options available that take the entire process online. That’s where a cloud-based inventory management system comes in. Partender 3.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Restaurant Clicks

DECEMBER 19, 2021

I recommend ordering their House Smoked Turkey Panini, Poutine, Cider-Poached Beets, or Beef Stew. Personally, I enjoy ordering their Chocolate or Seal Salted Duck Fat Caramel shake with my fries and sandwich. Order Online. Make a Reservation. Make a Reservation. Make a Reservation. The Honey Paw.

Front of House 113

Front of House Seasonal Menu Online Ordering Back of House 113

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). This applies to in-person asking as well as online forms. For full-service restaurants, many POS or reservation systems can also help collect data for you.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370