Modern Restaurant Management

OCTOBER 8, 2024

In an industry where technical precision is essential, seamless service depends on more than just executing tasks. Look at Chick-fil-A or In-N-Out Burger, often regarded as the restaurant gold standard. Why Soft Skills Matter More Imagine a shift going south: orders are backing up, customers are unhappy, and employees are stressed.

Hiring 167

Hiring Cash Management Customer Service Leadership 167

7 Shifts

SEPTEMBER 16, 2024

With the restaurant industry being highly competitive, setting the right value allows you to stand out from other listings. The goal is to determine the total amount of cash flow that will be available to the new owner after accounting for these types of expenses. If your business is priced too high, buyers may overlook it.

2024 195

2024 Document Point of Sale Cash Management 195

7 Shifts

AUGUST 2, 2024

The accounting process will seem less daunting once you understand what you need to do, know, and watch out for. By tracking metrics like customer retention and employee turnover rate, contribution margin, and menu item profitability, restaurant managers can identify each area’s strengths and what areas need improvement.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

7 Shifts

JANUARY 5, 2024

These New York-specific laws include mandatory service charges, tip credits, tip pooling, and the minimum wage. Any money a customer leaves voluntarily above the ticket price (including tax) is a tip or gratuity. New York also allows employers to claim a tip credit , reducing the cash wage requirement by one-third of the minimum wage.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

7 Shifts

JANUARY 9, 2024

A modern restaurant management system can help with compliance. A tip is any money (or indicated portion of a credit card charge) a customer leaves beyond the cost of products, services, and tax. The customer must be allowed to choose the amount. The customer must be in control of who receives the money.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution 2024 195

7 Shifts

DECEMBER 13, 2023

Texas tip laws are less complex than most other large states, but no less important to get right: Just ask one Texas barbecue restaurant, which the Department of Labor fined $867,000 , after they improperly withheld tips from employees and paid them out to managers instead. This means employers can take a tip credit of up to $5.12

Restaurant Law 221

Restaurant Law Tip Distribution Cash Management Customer Service 221

Modern Restaurant Management

AUGUST 27, 2024

By the time you manage inventory, staffing, customer demand and narrow profit margins, the last thing you want to think about is the IRS. Restaurants, like other cash-intensive businesses, are a frequently targeted for audits by the IRS. Reconcile your bank accounts and credit card/merchant service statements monthly.

Audits 188

Audits Cash Management Point of Sale Document 188

7 Shifts

JULY 13, 2023

Restaurant transactions have been moving away from cash and towards electronic forms of payment for years—and that's extending to tips now too. While this is convenient for customers, what are the implications for restaurants—and is this good for employees? Most notably with how the bills get paid.

Cash Management 195

Cash Management Back of House Training Management 195

7 Shifts

DECEMBER 13, 2023

Texas tip laws are less complex than most other large states, but no less important to get right: Just ask one Texas barbecue restaurant, which the Department of Labor fined $867,000 , after they improperly withheld tips from employees and paid them out to managers instead. This means employers can take a tip credit of up to $5.12

Restaurant Law 195

Restaurant Law Tip Distribution Cash Management Customer Service 195

7 Shifts

SEPTEMBER 6, 2024

Whether you run a casual dining spot or a full-service restaurant, we’ll delve into what COGS is, the factors that affect it, as well as how you can calculate and control it. It represents everything it takes to get a meal on the table, from the raw ingredients like meat and vegetables to the packaging for takeout orders.

2024 195

2024 Seasonal Menu Inventory Audits 195

Culinary Cues

AUGUST 22, 2022

Bigger is less predictable and much more difficult to control and bigger takes cooks and chefs away from what they love to do, what attracted them to the trade in the beginning – to cook from the heart. The chef never bought ingredients by the case, but rather what he or she needed to service their space. That was it!

Seating 449

Seating Front of House Back of House Cash Management 449

7 Shifts

SEPTEMBER 10, 2021

Tip pooling is a tip distribution method where the tip amount from each customer's bill is gathered and distributed to supporting roles. This includes servers, hosts, bartenders, bussers, or anyone who provides any service that can be tipped by customers like coat check attendants. What is tip pooling? Improved teamwork.

Tip Distribution 370

Tip Distribution Management Management Back of House 370

Modern Restaurant Management

JANUARY 5, 2024

While commodity shortages, transportation logjams and other disruptions have eased, restaurants and other food service providers continue to apply lessons learned from recent periods of instability to make logistics and resupply processes more nimble and resilient.

Supplies 117

Supplies Cash Management Food Supply Transportation 117

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. They can take orders on iPads and process transactions via handheld POS devices. Table of Contents What is a restaurant management system? How does a restaurant management system work? How does a restaurant management system work?

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. They can take orders on iPads and process transactions via handheld POS devices. Table of Contents What is a restaurant management system? How does a restaurant management system work? How does a restaurant management system work?

Management 195

Management Management Point of Sale POS 195

7 Shifts

FEBRUARY 15, 2024

The demands of the modern bar are significant: inventory issues, demanding customers, volatile prices, and — perhaps the biggest of all — staffing, scheduling, and other labor concerns. Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

The demands of the modern bar are significant: inventory issues, demanding customers, volatile prices, and — perhaps the biggest of all — staffing, scheduling, and other labor concerns. Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully.

Inventory 195

Inventory Bar Management Management 195

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Culinary Cues

JULY 14, 2023

Interestingly, it goes even further because if you take this approach, you quickly understand you can always do that task better tomorrow. If you are just starting out as a dishwasher, then seek to become a world-class dishwasher. Are you a member of the service staff? Why settle for “okay” when you can be “world-class”?

Cash Management 308

Cash Management Uniforms Food Supply Café 308

Culinary Cues

AUGUST 7, 2021

If we see the challenge as something that has an answer if we take the time to really push our problem-solving skills, then a solution will eventually present itself. The unpredictable nature of customer buying habits pushes restaurants to maintain inventories that exceed what is reasonable – why? Challenges solved. Challenges solved.

Social Media 474

Social Media Cash Management Blog Equipment 474

7 Shifts

JULY 25, 2024

Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Delivery apps help boost your restaurant's visibility and attract new customers. and 15% of the total bill.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

7 Shifts

OCTOBER 20, 2022

But one can't deny that tips make up a majority of restaurant workers' take-home pay. In theory, it's simple, but this tip-out method is subject to federal laws and another layer of state-by-state laws on top of that. What about mandatory service charges? It's a constant conversation in the restaurant industry. Tip Pooling Laws.

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

Culinary Cues

MAY 15, 2021

If the stakeholders in this important industry do not take the opportunity to learn from the lessons encountered, then a return to those exciting decades of growth and media glory will be difficult to envision. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 397

Customer Experience Cash Management Customer Service Front of House 397

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. Employees should also be disinfecting their hands any time they are in contact with customers or other employees before returning to food prep.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) The Best Restaurant Inventory Management Software. Choose The Right Inventory Management System. Inventory Basics.

Inventory 370

Inventory Management Management Point of Sale 370

7 Shifts

NOVEMBER 18, 2022

But taking an educated and careful approach to tip credits ensures that your hardworking team of waitstaff, bartenders, dishwashers, and cooks is compensated fairly ( improving employee retention ). More tip management resources. leaves a minimum cash wage of $5.76 ($10.88 - $5.12). x 10 hours) in cash to the employee.

Cash Management 195

Cash Management Restaurant Law Back of House Customer Service 195

7 Shifts

NOVEMBER 22, 2021

It also requires money to open a restaurant and build it out, buy equipment and finance the operation until it reaches break-even. Customer Analysis : discuss the types of customers you will attract and serve. Competitive Analysis : document local competitors and show how you will be able to carve out a niche in your market.

Document 393

Document Cash Management Small Business Take-out 393

7 Shifts

NOVEMBER 17, 2021

Locked down, bored, and restless, diners are now flocking to eat out. To adequately prep for service, short-staffed food and drink establishments are cooking up new ways to lure workers back to restaurants, like higher wages and handsome referral fees. It's a perk 4 out of 5 workers want. It's a perk 4 out of 5 workers want.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Culinary Cues

DECEMBER 17, 2020

None, however, are as devastatingly out of the operators control as this pandemic. There are short-term band aid solutions such as takeout, delivery, or even conversion into retail markets where wine inventories and local necessities take over space once occupied by diners, but they are not a replacement for a steady turn of tables.

Uniforms 472

Uniforms Cash Management Brewery Consumer Goods 472

7 Shifts

SEPTEMBER 20, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. All of this (and more!)

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

MARCH 31, 2021

What make’s yours stand out? Think, like the type of service it would offer. While you’re at that, think about your restaurant’s floor plan and design and incorporate that as it will impact the customer experience. It will give the lenders a glimpse of what you want to achieve and what steps you’ll take to accomplish it.

Cash Management 370

Cash Management Customer Experience Document Customer Service 370

Culinary Cues

APRIL 30, 2020

As some states begin to entertain loosening restrictions and easing out of “stay at home” directives – restaurants will consider their options. Trust: Customers, rightfully so, are very cautious and concerned about your ability to keep them safe. This is absolutely essential if you want your customers to return.

Point of Sale 312

Point of Sale Customer Service Customer Experience Cash Management 312

7 Shifts

AUGUST 2, 2023

Restaurants without team management tools may miss out on top talent, like those who value tech: Gen Z. Although it takes time upfront, this step is critical for long-term success. Additionally, be aware of any transaction fees and if there's an option for the restaurant or employee to take on those fees.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Rocket Fuel

NOVEMBER 19, 2024

From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. The key to unlocking the next echelon of success? Restaurant data analytics.

Operations 52

Operations BOH Franchise Franchising 52

Culinary Cues

DECEMBER 30, 2019

Some have their feet planted firmly on the ground with a system that is time tested and solid, while others tend to drift in and out of consciousness. Even the most loyal guest will start to drift away if they can’t depend on the service, the product, or the hours of operation. Engage them and they will become your ambassadors.

Cash Management 272

Cash Management Point of Sale Leadership Website Management 272

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Poor restaurant communication equals poor service. Keeping your staff in the dark about upper management decisions.

Communication 430

Communication Management Management Front of House 430