Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Strengthen Recruitment and Retention Efforts The labor market remains highly competitive, making proactive recruitment and retention strategies top priorities.

2025 179

2025 Restaurant Law Audits Employee Relations 179

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. This leads to the abnormally high turnover rate most operators experience today. There will always be a customer on the receiving end of that waste of time.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JULY 22, 2022

For fast food and quick serve restaurants, nothing is more essential than providing high-quality food services to customers quickly. Right now, the restaurant industry has experienced rapid employee turnover and staffing shortages, which is impacting how recruiters are bringing on new talent for food service roles.

Technology 180

Technology Recruiting Email Marketing Hiring 180

Modern Restaurant Management

NOVEMBER 22, 2024

Whether the business has just staffed up for the holidays or experiences their busy period at a different time of the year, investing in seasonal talent is a crucial part of labor strategy year-round. Perhaps the most important factor in attracting strong seasonal talent is creating a positive employee experience.

Hiring 175

Hiring Recruiting Customer Experience Back of House 175

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. The result is that managers experience some pretty common challenges like compliance issues and high staff turnover. Sound familiar? What is Restaurant Management?

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Create a Mobile Application Experience. The experience is simple, easy — and fast.

Hiring 202

Hiring Recruiting Website Management Social Media 202

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff.

Cash Management 212

Cash Management Employee Relations Recruiting Healthcare 212

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Management 197

Management Management Food Safety Communication 197

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

Hiring 188

Hiring Recruiting Restaurant Law Customer Experience 188

Modern Restaurant Management

SEPTEMBER 7, 2021

It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape. ” These evergreen job openings can be listed on major job sites, niche career platforms, or even with recruiters (mostly used for salaried positions).

Hiring 208

Hiring Front of House Recruiting Back of House 208

Embrace the Suck

MAY 14, 2023

In my years of experience both as a restaurant consultant and a restaurant owner, I've observed the industry from multiple angles. It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. The recruitment and effective training of suitable staff is critical.

Leadership 221

Leadership Customer Service Customer Experience Loyalty Program 221

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn.

Recruiting 141

Recruiting Hiring Customer Experience Consumer Goods 141

7 Shifts

OCTOBER 30, 2019

We’re better at training than we are at recruiting. Consider the factors that are most important to your business and team: Who makes customers the happiest? Customer-focused” becomes “puts the customer first.” Share them in your employee communication tool. Jim Sullivan, Restaurant Consultant.

Hiring 283

Hiring Training Customer Experience 2010 283

Modern Restaurant Management

APRIL 11, 2022

In addition to cost considerations, efforts to structure these types of benefits are complicated by compliance requirements and the challenge of communicating and promoting a positive employee experience. On the job pressure could be coming from COVID, being under-staffed or rude customers. Employee Experience.

Communication 191

Communication Restaurant Law Uniforms Customer Experience 191

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Staffing and recruiting FAQs.

Recruiting 102

Recruiting 2021 Management Management 102

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Staffing and recruiting FAQs.

Recruiting 98

Recruiting 2021 Management Management 98

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Technology also helps bridge communication between restaurant management and staff. Food safety and restaurant cleanliness.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Modern Restaurant Management

APRIL 29, 2021

Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. Customers are embracing it the same way they have embraced self-checkout in grocery and big box stores. More concepts will move to prep in advance and assemble rather than full service.

Fast Casual 221

Fast Casual Hiring Online Ordering Front of House 221

Modern Restaurant Management

AUGUST 23, 2023

Prior to his role as General Manager, he was CGO (Chief Growth Officer), General Manager, Vice President, and Chief of Staff, where he spearheaded projects including the acquisition of Punchh, company integrations, executive recruiting, and has established PAR’s KPI setting and tracking process through business reviews.

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Open for Business

AUGUST 10, 2023

A solid hiring strategy can help you hang onto great talent, keep branding consistent, and ensure a fantastic guest experience. Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. A quality candidate should have several years of experience in different front-of-house roles.

Hiring 167

Hiring Recruiting Reference Website Management 167

Sling

OCTOBER 30, 2020

That’s why recruitment strategies are essential for attracting top talent. It doesn’t matter if you’re searching for a food runner , waiter , barista , customer service rep , or some other position entirely, the happiness of your customers and team are at stake. But what recruitment strategies are right for your business?

Recruiting 78

Recruiting Hiring Management Management 78

Sling

NOVEMBER 19, 2020

That’s why recruitment strategies are essential for attracting top talent. It doesn’t matter if you’re searching for a food runner , waiter , barista , customer service rep , or some other position entirely, the happiness of your customers and team are at stake. But what recruitment strategies are right for your business?

Recruiting 78

Recruiting Hiring Management Management 78

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit. Employee Burnout Is Real.

Customer Service 218

Customer Service Retail Food Safety Mobile Ordering 218

Sling

MARCH 25, 2021

2) Recruit For Best Fit. Your business will develop its own preferred methods of finding employees , but the most important aspect of it all is recruiting the best fit for the group cohesion of your team. Once you’ve identified what your business needs, you can recruit accordingly. 13) Communicate. 4) Set Goals.

Recruiting 148

Recruiting Communication Hiring Small Business 148

Modern Restaurant Management

DECEMBER 31, 2020

Leveraging technology will create positive customer experiences. COVID-19 has diversified the formula for fostering a positive customer experience. Customers expect personalized experiences regardless of how they dine — whether it’s in-person, takeout, third-party or even drive-thru.

2021 203

2021 Hotels Airlines Guest Recovery 203

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Encourage open communication and provide frequent feedback and recognition for outstanding performance. Ensure that your recruitment and selection processes are efficient and thorough.

Loyalty Program 167

Loyalty Program Front of House Mobile Ordering Customer Service 167

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Hot Schedules

MAY 10, 2021

The quick bursts of high traffic and heavy volume require maximum hours, manpower and attention to a great guest experience. Using e-learning to customize content for on-the-go learners allows your team to access training material on their time, even from their own mobile devices. Employee Communication. Phone Chat.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

ExactHire - Restaurants

FEBRUARY 21, 2022

Want to share feedback on an experience? They provide contactless convenience to communicate essential information to the reader via a mobile device. Those nifty square shapes of lines are rising in popularity due to our increasing need for mobile communication, especially since the onset of the pandemic. What is a QR Code?

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

SpotOn

FEBRUARY 26, 2024

Establishing a rapport with the customer, finding out their needs, and pointing out the solutions your business offers are elements that some people find easier than others.  That being the case,  you need a recruitment operation that can deliver people with the right talents. What is retail recruitment?

Recruiting 52

Recruiting Retail Point of Sale Small Business 52

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It is your roadmap to attracting and retaining customers. Identify Target Customers. Restaurant owners and operators wear a lot of hats. Table of Contents.

Seating 221

Seating Email Marketing Marketing SEO 221

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. He is based in the UK and has a great perspective on the industry there, in Europe, North America and worldwide.

Leadership 96

Leadership Innovation Hospitality Management 96

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

Delivery 167

Delivery Food Online Ordering Mobile Ordering 167

Perfect Daily Grind

JANUARY 23, 2020

Other equally valuable skills to look out for can include their ability to cope with pressurised situations (such as when there are long queues of customers) and working in a team. Start With Your Recruitment Process. explains that it can begin during recruitment and hiring. Credit: Henry Wilson.

Café 148

Café Hiring Training Customer Service 148