7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Dietary Restrictions Customer Service 178

Qu

FEBRUARY 16, 2024

Restaurant operations can only thrive when coupled with fast and effective customer support. And true support starts long before you pick up the phone (or submit a ticket) to put out a fire. Teams that are dedicated to offering top-tier service to each customer, not a one size fits all approach.

Customer Service 52

Customer Service POS 2023 Customer Experience 52

Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Additionally, set expectations upfront as to how often you will notify customers.

Communication 202

Communication Email Marketing Customer Service Reservations 202

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

2024 195

2024 Management Management Leadership 195

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Employee communications tools When it comes to employee communications, texting and phone calls get the job done.

Management 397

Management Management Email Marketing Point of Sale 397

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. The pandemic’s toll on restaurants was more limited than otherwise because of delivery services. They make it easy to tune into customer needs and address customer issues. Covid-19 impacted customer service in new ways.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

7 Shifts

AUGUST 18, 2024

This could be a good choice if you find a business that is already established and has a loyal customer base. You also need to be prepared to deal with any challenges that come with taking over an existing business. borrowing from your 401(k) retirement plan, taking out a second mortgage on your home, taking out a home equity loan.

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. No communication.

Communication 145

Communication Social Media Email Marketing Franchise 145

Lavu

APRIL 8, 2020

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. This really does not take much effort on your part; it’s simply rephrasing what it states.

Communication 147

Communication Loyalty Program Social Media Online Ordering 147

7 Shifts

NOVEMBER 15, 2024

They play a big role in overseeing your inventory and attending to customer complaints. How do you make sure staff adhere to responsible alcohol service standards? What would you do if a customer claims they were overcharged? How would you handle a conflict between a bar staff and a customer? what did you do?

Bar 195

Bar Management Management Hiring 195

7 Shifts

FEBRUARY 8, 2024

7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. With Team Communication, you can message individual staff members or the whole team about announcements or shift changes.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. With Team Communication, you can message individual staff members or the whole team about announcements or shift changes.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

OCTOBER 8, 2024

In an industry where technical precision is essential, seamless service depends on more than just executing tasks. Look at Chick-fil-A or In-N-Out Burger, often regarded as the restaurant gold standard. Why Soft Skills Matter More Imagine a shift going south: orders are backing up, customers are unhappy, and employees are stressed.

Hiring 167

Hiring Cash Management Customer Service Leadership 167

Next Restaurants

MAY 12, 2020

What happens if you don’t take the cleanliness steps required? First of all, people will take time to regain their trust in public spaces. Be Sure Customers Know the Steps You’re Taking. Many essential businesses have a sign that explains the additional steps they’re taking to keep people safe. During COVID-19.

Communication 122

Communication Social Media Equipment Website Management 122

Social Hospitality

SEPTEMBER 27, 2023

The right photos have the power to sway customer opinions in a matter of seconds, both positively and negatively. As such, carefully consider every image your brand puts out online or in print. It’s important to understand that brand photography is more than simply taking photos. This is why brand photography is so important.

Social Media 436

Social Media Email Marketing Uniforms Sourcing 436

Modern Restaurant Management

OCTOBER 3, 2024

AES is a two-way radio transmission wireless alarm communication system that is self-configuring. It can use two-way transceivers for communicating data between the control panel located at your business to the central receiver at the monitoring location. When it comes to your expensive equipment, don’t take shortcuts.

2024 180

2024 Kitchen Safety Insurance Equipment 180

7 Shifts

SEPTEMBER 9, 2024

That’s why you should find the best candidates out there. Foster a friendly working environment In an industry that scored 98 out of 100 on the burnout scale due to long hours and high-pressure situations, fostering a positive workplace culture is just as crucial as offering competitive wages and benefits.

2024 335

2024 Social Media Insurance Leadership 335

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service Skills For Your Resume. Table of Contents.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. All of this (and more!) is possible with a great POS.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Providing a restaurant staff training manual to new staff also suggests you take their role—and career development—seriously.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

MARCH 23, 2022

Restaurant Type: Quick Service. But after an expensive and drawn-out onboarding process—they found themselves facing the same issues with another bill to pay. And the team was able to roll out 7shifts quickly. With their original methods of scheduling, communication among staff and management was disconnected.

Front of House 369

Front of House Back of House Communication Employee Relations 369

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. Give them an overview of what they will learn and do during onboarding, and how long the process will take. Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system.

FOH 307

FOH BOH Food Safety Customer Service 307

Squirrel Systems

MAY 22, 2020

Through this article we will look at a few interesting examples of how restaurants have transformed their take-out offerings to stay efficient during this period of reduced sales and satisfy customers through innovative technologies. How can I optimize take-out at my restaurant?

Take-out 52

Take-out Innovation Food Safety Kitchen Safety 52

Modern Restaurant Management

JULY 8, 2024

At a time when the competition for the guest dollar and loyalty is fierce, it's a challenge to stand out. The first step in building a successful loyalty program is understanding your customers. Customers should be able to easily navigate a platform to learn how to join, know where to find terms and conditions, deals, and more.

Loyalty Program 186

Loyalty Program Customer Experience Customer Service Communication 186

7 Shifts

JANUARY 23, 2024

It takes effort, planning, and following scheduling best practices. Reflective of team availability Don’t just schedule people blindly — take availability into account. Take the time to learn every employee’s preferences and non-negotiables, and then build a schedule that respects them as much as possible.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given.

Management 196

Management Management Loyalty Program Social Media 196

7 Shifts

AUGUST 26, 2024

Google remains the top platform to search for local businesses and services. It takes longer to show results, and you can be overshadowed by competitors who have more resources for organic search. Google Ads can help restaurants reach hungry customers who are ready to spend. That's where Google Ads comes in.

Seasonal Menu 195

Seasonal Menu Customer Service Website Management Online Ordering 195

7 Shifts

SEPTEMBER 1, 2022

The most common reason for an item to be 86'd is simply when the ingredients for a menu item run out. Whatever the reason for an item needing to be 86'ed, this restaurant term works really well as a quick way to communicate the need to take an item off the menu. More often than not though, 86'd items cause customer frustration.

Definition 360

Definition BOH FOH Front of House 360

Culinary Cues

APRIL 26, 2020

Building a well thought out strategy for starting up the restaurant engine after we move forward is paramount and will, in the process of thinking it through, give every chef and restaurateur a spark of excitement to lean on. The planning process seems overwhelming because there are so many unknowns.

Guest Recovery 317

Guest Recovery Kitchen Safety Customer Service Food Safety 317

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Adhering to restaurant operations is paramount when handling time-sensitive tasks – which often means the physical work it takes to keep the restaurant efficient. Operations Management.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Employee communications tools When it comes to employee communications, texting and phone calls get the job done.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Front of House 221

Front of House FOH Customer Service Back of House 221

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations!

Retail 88

Retail Communication Employee Relations Hotels 88

Modern Restaurant Management

OCTOBER 1, 2024

Here are four “tough calls” that tech can turn into easy decisions: I’ll take both. ‘Stay out of the weeds’ or serve more patrons? “Staying out of the weeds" in the restaurant industry means avoiding overwhelming tasks and staying ahead of demands.

Operations 179

Operations Bar Back of House Front of House 179

7 Shifts

OCTOBER 12, 2022

Find the full guide to restaurant tip outs here. Tip Out Methods and Systems. Possibility of an uneven tip out and wage gaps. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. This is especially the case if training takes place before a busy service. Why Are Incentive Programs Helpful for Safety Training?

Training 176

Training Kitchen Safety Food Safety Front of House 176