Goliath Consulting

SEPTEMBER 6, 2022

According to the National Restaurant Association Educational Foundation (NRAEF) and the Center for Generational Kinetics (CGK), Gen-Z are more pragmatic and most often labeled as “social justice warriors.” Communication preferences. The post Tips on Hiring and Retaining Young Employees appeared first on.

Hiring 78

Hiring Communication Training Email Marketing 78

Touch Bistro

SEPTEMBER 10, 2021

In this guide to writing a restaurant server job description, we’ll cover: A basic overview of the server role A restaurant server job description sample A few key tips for hiring a star lineup of servers. Hiring the right service staff gives your restaurant the opportunity to make a positive first impression on your guests.

Hiring 97

Hiring Front of House Fine Dining Customer Service 97

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 323

Communication Leadership Employee Relations Entertainment 323

Culinary Cues

FEBRUARY 16, 2022

Desperation is never a good approach towards hiring. I know how difficult staffing is right now, believe me – I hear it every day from every chef that I communicate with. But desperation hiring is, more often than not, a terrible way to staff your kitchen. Yes, let’s start there.

Uniforms 383

Uniforms Hiring Consumer Goods Communication 383

7 Shifts

JANUARY 23, 2020

Educate yourself If there’s one thing to know when opening a new business—especially a new restaurant—it’s that there’s no such thing as “too much research.” Educating yourself and thoroughly researching every aspect of your new restaurant and your local landscape is only going to help you with fleshing out your plan.

2020 335

2020 Hiring Cash Management Education 335

Sling

OCTOBER 15, 2021

Create a new hire checklist. New Hire Checklist. Including new hires in the loop and providing them with essential information before their first day can help alleviate much of the stress and anxiety that all new employees feel. 3) Prepare A Space For The New Hire. 5) Start The New Hire On An Easy Day.

Hiring 78

Hiring Document Information Small Business 78

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. In some cases, the employer will also educate employees on outside resources like life insurance, homeowners insurance, and even home warranty services.

Training 370

Training Food Safety Customer Experience Insurance 370

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. And what I've found is that once I have hired those people, I started to see the hourly team changed.”

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

MAY 31, 2021

Recruiting, hiring, onboarding, scheduling, engaging, paying, and losing employees all surface up into restaurant HR management. Restaurants need an operating model in place to ensure the right employees are hired, well-trained, actively engaged, feeling productive, and ultimately retained for as long as possible. Scheduling.

Operations 363

Operations Inventory Hiring Customer Service 363

Culinary Cues

NOVEMBER 20, 2020

Those schools that self-evaluate and communicate effectively with the industry they serve will always be needed. When they start to look at the relevance of products that they offer and diversify from the standard degree; and once they connect better with the industry that hires their graduates, they will stand tall and thrive.

Social Media 502

Social Media Education Email Marketing 2008 502

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. We’re going to show you how you can update your restaurant employee handbook to make it an educational and exciting read your new team members won’t be able to put down. Okay, that might be a stretch. Need a hand creating your restaurant’s core values?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MARCH 5, 2024

Regular training programs that educate staff in a variety of engaging ways can help ensure employees adopt a safety-first mindset. Managers should routinely review safety data with their teams and provide additional training and resources to educate staff in areas that need improvement.

Training 167

Training Food Safety Employee Relations Insurance 167

Modern Restaurant Management

JUNE 22, 2021

As restaurants open back up, operators are ready to hire, and in some cases, rehire, employees – but many are finding it difficult to find candidates willing to return to work, and the search for good talent is tougher than expected. So, what can operators do to navigate the changing workforce and hire quality talent?

Back of House 207

Back of House Communication Hiring Magazine 207

Modern Restaurant Management

AUGUST 28, 2024

This ensures that new hires are aligned with the brand's expectations from the start. Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency.

Social Media 176

Social Media Loyalty Program Customer Service Customer Experience 176

The Restaurant Times

AUGUST 5, 2022

You’ve invested a lot in them, so removing them (or letting them go) would mean investing capital and beginning the new hiring program again. But how can you retain employees, and if you can’t retain them, how do you hire new ones in 2022? How to Hire New Staff. Now communicate your requirements accordingly.

Hiring 52

Hiring 2022 Recruiting Employee Relations 52

7 Shifts

JULY 27, 2023

After decades of running the old model, the transition wasn't the smoothest, but it did lead to positive changes for the business, including better staff wellbeing, better attention, and little issues hiring. But the way that Hammel tackles this is through training and providing opportunities for education. "I Even if they're managers.

Communication 195

Communication Front of House Education Back of House 195

Modern Restaurant Management

OCTOBER 30, 2023

Of course, it takes two to tango when hiring. It’s not just about the money: A job can also be an education for teens, where they learn responsibility, communication, and how to advocate for themselves. Others offer special wages for hard-to-staff shifts. It needs to be a good fit for employer and employee.

2000 197

2000 Food Supply Hiring Technology 197

7 Shifts

MARCH 16, 2022

You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like. Hiring Referral Compensation. Communicate Company Goals and Values. It's a win-win-win. No — not just a paycheck.

Front of House 370

Front of House Back of House Communication Customer Service 370

7 Shifts

JANUARY 14, 2020

Unveil them in an all-team meeting and in your restaurant’s communication tool. Incorporate your newfound values in your hiring, training, and performance reviews. Recommended Reading: How to Combat Restaurant Turnover Using Values-Based Hiring 2. Roll Out Company-Wide - Introduce your restaurant’s new values with a bang.

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

Lavu

SEPTEMBER 29, 2023

million, while the number of hires was 1.3 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023. Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience.

Loyalty Program 167

Loyalty Program Front of House Mobile Ordering Customer Service 167

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Cooking specific menu items.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

JUNE 24, 2024

For restaurants, which often hire freelancers such as chefs, event planners and marketing professionals, this means meticulously documenting freelance agreements to avoid disputes and costly legal repercussions. Understanding Freelance Work A freelance worker is an independent contractor typically hired for compensation to provide services.

Restaurant Law 88

Restaurant Law Hiring Audits Website Management 88

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. They also recognize the good work their employees do by hiring from within. The top three issues cited were anxiety, depression, and substance abuse.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

DECEMBER 22, 2020

No matter how important and innovative your initiative, new product or new process will be toward saving jobs or support across the industry or community, you must communicate your purpose effectively to be successful and become a recipient of well-deserved grant money. First Timers Should Hire a Pro. Do Your Homework.

Employee Relations 218

Employee Relations Leadership Small Business Food Supply 218

The Food Corridor

MAY 12, 2021

This position will lead customer service and engagement, onboarding and feature adoption, and communication, ensuring clients successfully use the platform, renew services, and grow their revenue and/or adopt additional TFC products. Communicate the voice of the customer and provide tangible insights to the VP of Product. Compensation.

Hiring 76

Hiring Management Management Food 76

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. A hiring manager wants to know how you handle a very real, stressful part of the job. For example, being personable and communicative lends itself much more closely to a server job than a busser job.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

SEPTEMBER 13, 2023

Frontline leaders who offer support in day-to-day tasks, help educate, motivate, nurture and advocate for advancement (through promotions and raises) can boost chances of keeping employees happy and employed. These concerns are controllable and can be addressed, improved, and maintained by fantastic restaurant managers.

Management 190

Management Management Coaching Front of House 190

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Hospitality 188

Hospitality Front of House Leadership FOH 188

Modern Restaurant Management

AUGUST 15, 2023

Deane expects the practical programs to greatly appeal to hiring managers eager to bolster their ranks from an expanded pool of educated candidates with long-term aspirations. “I always show someone in a meaningful manner how something is done, do my best to maintain open lines of communication and always reward good work.”

Food Supply 167

Food Supply Recruiting Education Influencer 167

Modern Restaurant Management

AUGUST 31, 2021

With the guidance of a skilled agent that is well educated in the hospitality industry, bar and restaurant owners should be able to let the experts lead the way. Proper communication with the insurance agent about all the ins and outs of the restaurant can help set up the policy right from the get-go.

Bar 193

Bar Insurance Employee Relations Certification 193

Sling

SEPTEMBER 9, 2021

An oft-forgotten component of an effective hiring process is interview feedback. Interview feedback is that it is a great way to keep track of what you liked and didn’t like about the interview, the candidate, or the hiring process as a whole. In many ways, experience is as important as — if not more than — education.

Education 78

Education Communication Hiring Article 78

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

Open for Business

MARCH 1, 2023

It can turn your team into effective recruiters and trusted brand ambassadors that bring you talented hospitality pros whenever it’s time to hire. There’s less mystery for the new hire about what working at your restaurant is really like. They frequently come from the same racial, socioeconomic, and educational backgrounds.

Cash Management 78

Cash Management Recruiting Hiring Reference 78

ExactHire - Restaurants

FEBRUARY 17, 2022

When it comes to netting top talent, hiring managers in 2022 are caught in the perfect storm. . Isn’t there something antithetical about reducing applicants to a data set while working to create a hiring process that makes them feel valued ? . Your next new hire can find your job opening in a number of ways. Text message?

Hiring 98

Hiring Customer Experience Mobile Ordering Communication 98

Modern Restaurant Management

OCTOBER 15, 2021

Technology can streamline and simplify the training process when new employees are hired and throughout their tenure. Utilize digital tools that allow you to regularly communicate with employees on their smartphones. Remember: training should be an ongoing effort, not just a one-time endeavor on an employee’s first day of work.

Food Safety 197

Food Safety Audits Employee Relations Training 197

7 Shifts

SEPTEMBER 19, 2019

Restaurant management covers several duties and responsibilities—from hiring team members, to dealing with customer complaints, to making on-the-fly decisions to control labor costs. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. Build a culture of communication.

Management 284

Management Management 2019 Employee Relations 284

Restaurant365

MAY 22, 2020

In addition to ensuring that you’re connecting with the right candidates, you might consider using a solution that engages with your top candidates that meets their preferred method of communication. Onboarding your staff efficiently.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148