Modern Restaurant Management

OCTOBER 11, 2024

Understanding whether your staff are employees or independent contractors isn’t just about following the rules—it’s key to maintaining a fair, compliant and smoothly running establishment. Employees classified as exempt from overtime must meet specific criteria, such as executive or administrative duties.

Audits 167

Audits Employee Relations Restaurant Law Document 167

7 Shifts

MARCH 16, 2020

Restaurant owners and operators are encouraged to review the online resources their state and local health departments have provided for the latest information about COVID-19 in their community, and take extra precautionary steps in the workplace to protect the safety and wellbeing of staff and guests. Accept all sick requests.

Management 369

Management Management Employee Relations Kitchen Safety 369

Culinary Cues

JANUARY 11, 2020

Two of the most significant issues facing businesses today are RETAINING good employees who are so difficult to find and MAXIMIZING the productivity and efficiency of those same employees. Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION!

Communication 319

Communication Leadership Employee Relations Entertainment 319

7 Shifts

AUGUST 2, 2023

Make sure to consider these key factors from both the administrative and employee perspective: Pricing: Consider whether the platform charges a flat fee (monthly or annual), a percentage of tips, or a combination of both. Do you plan on sending employee tips at the end of every day, other day, or twice a week?

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Everyone knows that communication can make or break a relationship. Knowledge is power.

Retail 88

Retail Communication Employee Relations Hotels 88

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. Why it works : This question gauges the candidate’s ability to convey information, listen, and clarify without getting overwhelmed and frustrated.

Hiring 167

Hiring Leadership Customer Service Customer Experience 167

Culinary Cues

SEPTEMBER 14, 2023

Yes, I am talking about your corner restaurant and the employees who work there. TARDINESS OR NO SHOW: If dependability issues slip out of control and an employee is constantly late and has a record of not showing up when expected or scheduled, then it’s time to pay attention. It may or may not be work related, but it does impact work.

Employee Relations 392

Employee Relations Training Fine Dining Take-out 392

7 Shifts

JULY 29, 2021

The Key to Communication. Sales per labor hour tracks how much revenue employees are helping bring in per hour worked. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Another communication tool that Kaldi's loves is 7shifts Shift Pool. Cost-saving scheduling.

Communication 370

Communication Employee Relations Coaching 2014 370

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Increased waste (and related costs ). Then, be certain that the special requests are properly communicated through every step of the meal preparation process.

Ordering 225

Ordering Employee Relations Online Ordering Customer Service 225

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

AUGUST 12, 2024

AI technology can help restaurants protect themselves and their customers from financial losses stemming from card-related fraud. The technology can rapidly surface data and identify and analyze patterns related to customer habits and preferences, track sales trends, forecast demand for ingredients, and identify operational bottlenecks.

Audits 179

Audits Back of House Employee Relations SEO 179

7 Shifts

FEBRUARY 4, 2021

Communicating the new schedules was another logistical nightmare. Book found herself texting pictures of the staff schedule to employees day-in and day-out. “I Streamlining team communication Communication between teammates at a restaurant is something that can directly affect staff accountability and team culture.

Operations 370

Operations Book Small Business Communication 370

Squirrel Systems

JUNE 3, 2024

High turnover rates not only disrupt operations but also incur significant costs related to hiring and training new employees. This balance is crucial not only for maintaining high service standards but also for employee satisfaction.

Technology 92

Technology Management Management Restaurant Law 92

Rocket Fuel

NOVEMBER 6, 2024

With the end of the year approaching, there are specific actions HR can take to make their interactions and communications more manageable for the business, managers, and employees. Alternatively, they might employ self-service portals so staff can access information when they are not at work. Keep it informative and fun.

Operations 52

Operations Employee Relations Tip Distribution Guest Recovery 52

7 Shifts

APRIL 3, 2023

By Hassel Aviles, Executive Director of Not 9 to 5 and Jasmin Parks-Papadopoulus, Head of Community at CHOW. Table of Contents Acknowledge the challenges Education about psychological safety Open communication Prioritize workplace mental health Create a healthy workplace for everyone It starts with acknowledging the challenges.

Food Safety 195

Food Safety Education Communication Hospitality 195

7 Shifts

AUGUST 18, 2024

Cost of goods sold is the raw material cost of your beverages and food, and labor cost includes actual labor, employee benefits, payroll taxes, healthcare, and bonuses. So, train new hires properly by showing them how to use your POS, clearly articulate your customer service standards, and let them shadow other employees.

License 370

License Equipment POS Food Supply 370

Modern Restaurant Management

OCTOBER 15, 2021

Restaurants are feeling an unprecedented churn as they face staffing shortages, implement new SOPs, keep up with city, state, and national regulatory agencies and ever-evolving pandemic information – while also running their business and keeping everyone safe. Many restaurant leaders are feeling relentless pressure. Minimize Risks.

Food Safety 197

Food Safety Audits Employee Relations Training 197

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. A step up is a manual manager log that prompts managers for the information the next manager will need. Track restaurant performance in the manager log.

Management 158

Management Management Employee Relations Communication 158

7 Shifts

AUGUST 16, 2024

Leadership and communication Leadership and communication are not just skills, but essential qualities for a successful restaurant manager. Meanwhile, managers must balance one-on-one and group restaurant team communication. Effective communication helps identify and resolve issues promptly.

2024 195

2024 Management Management Leadership 195

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. While part of this is informed by sensationalized depictions in pop culture, (Chef Gordon Ramsay, anyone?)

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

Insurance 204

Insurance Email Marketing Employee Relations Customer Experience 204

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Employee Relations 219

Employee Relations Customer Experience Communication Training 219

Modern Restaurant Management

MARCH 3, 2021

The guidance informs employees of what they should know. In addition, the guidance, while characterized by OSHA as making recommendations that are “advisory in nature,” appear to impose additional obligations on employers to make their workplaces safe for employees as the COVID-19 pandemic trudges into 2021.

Employee Relations 160

Employee Relations Food Safety Restaurant Law Education 160

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. A step up is a manual manager log that prompts managers for the information the next manager will need. Track restaurant performance in the manager log.

Management 142

Management Management Employee Relations Communication 142

Modern Restaurant Management

MARCH 31, 2022

Should the customer and employee experience not be altered to fit that lifestyle? The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’

Employee Relations 190

Employee Relations Back of House Front of House Customer Experience 190

7 Shifts

MARCH 27, 2020

Can you give dine-in related employees other tasks to do that will benefit your business and ensure that they don’t lose their income? How to communicate your COVID-19 restaurant closure. Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Sling

AUGUST 16, 2024

Tracking employee hours with timesheet software is an essential activity for most businesses. Tips for using timesheet software Choose the right software The right timesheet software can make a huge difference in the way your business tracks employee work hours. Are there things you can do to improve the way your team tracks time?

Employee Relations 78

Employee Relations Training Article Management 78

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. However, many have since discovered that digitizing their workforce operations empowers employees. Embracing Digital Transformation. Meeting New Expectations.

Cash Management 212

Cash Management Employee Relations Recruiting Healthcare 212

Lavu

FEBRUARY 14, 2024

This seamless integration between sales and inventory management means you can instantly identify which liquors or food items are your best sellers, helping you make informed decisions about what to stock up on. Related: Customization is King: Using POS Systems with Open APIs 2. Watch the demonstration of a POS system carefully.

POS 166

POS Bar Point of Sale Front of House 166

7 Shifts

AUGUST 26, 2019

When looking for a scheduling solution, the brewery team also needed a way to streamline communication and staff requests to keep everyone in the loop and schedules up-to-date. With managers and coworkers only a click away, employees were always engaged and informed about the goings-on in the brewery. “We

Events 210

Events Brewery Management Management 210

Modern Restaurant Management

SEPTEMBER 9, 2020

Following government recommendations is always required but going the extra mile by providing a positive culture with purpose can help your employees feel more invested in protecting customers and your business. When employees feel safe, informed, and engaged, then customers will feel safe. Invest in Software Solutions.

Management 190

Management Management Food Safety Audits 190

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

Modern Restaurant Management

DECEMBER 30, 2020

The Google local business profile should be fully populated with information, images and menu content, if not already done. Accurate contact information (i.e., If the restaurant does online ordering, that information (including links) can be presented on these sites as well. hours, phone number) is foundational.

Loyalty Program 217

Loyalty Program Email Marketing Online Ordering Employee Relations 217

7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. But restaurant management is the glue that holds it all together.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

MARCH 21, 2023

According to the National Restaurant Association , 62 percent of operators say their restaurant needs more employees to support customer demand. There may need to be the same amount or more human workers on site, but the tasks they perform will be different or supported by new technology and aimed at meeting the increased volume of orders.

Technology 190

Technology Consumer Goods Supplies Waste 190

7 Shifts

JULY 31, 2020

Restaurant communication is another major factor that can make or break the productivity and success of your restaurant team. Announcements —A one-way communication channel for managers to update the entire team about an event, give recognition, or share critical information. That always is an issue.

Management 370

Management Management Document Communication 370

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Employee well-being. All of these policies should be clearly documented, and all employees should be required to read and sign-off on them. Customer well-being.

FOH 203

FOH BOH Front of House Food Safety 203