7 Shifts

JANUARY 10, 2024

Hammel admits that there were rougher moments at the beginning, and transparency was difficult, especially layered on top of other pandemic-era factors like limited seating and vaccination policies. Communication is key — collect feedback from staff about how they want to be compensated. How did staff initially react?

Front of House 195

Front of House FOH Customer Service Back of House 195

7 Shifts

FEBRUARY 7, 2024

Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Better team communication: Say goodbye to endless text threads, email chains, and whatever other inefficient methods your team uses to negotiate schedules.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Waitlist & Seating Management. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way.

Management 189

Management Management BOH Front of House 189

7 Shifts

MAY 31, 2021

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. For example, at a casual family restaurant, the service model might look like this: The host greets the party and seats them. Improve Employee Communication.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. Customer communications – Email and Text.

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Modern Restaurant Management

APRIL 8, 2020

” However, we expect the initial reduction in seating capacity to be closer to 25-30 percent, not 50 percent. This period will likely last four-to-six weeks, and we expect the seating reduction to create table spacing of approximately 9’-0” on center (from the typical 6’-0” on center). ”

White Paper 212

White Paper Seating Employee Relations Back of House 212

7 Shifts

MAY 11, 2020

This may mean limiting seating per table or reorganizing your dining area to ensure tables are over 6 feet apart. You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct. Social distancing and protective equipment ?? Employee health assessments ???

BOH 368

BOH Food Safety FOH Equipment 368

Modern Restaurant Management

MARCH 25, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Waitlist & Seating Management. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way.

Management 88

Management Management BOH Front of House 88

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Update to Mobile POS System.

Mobile Ordering 78

Mobile Ordering FOH BOH Front of House 78

Modern Restaurant Management

SEPTEMBER 2, 2020

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Set seating times. This information should be communicated when the guest makes their reservation. and BOH (including cooks, chefs, etc.). Contactless payment.

Outdoor 203

Outdoor Fine Dining Dine-in FOH 203

Sling

MAY 9, 2021

2) Preferred Seating. Another easy and effective perk for your restaurant loyalty programs is preferred seating. 3) Train FOH Staff On Your Loyalty Program. Communicate with your employees. The customers can then use those points to purchase perks or items from your menu (e.g., 100 points for a free dessert).

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

Cheetah

SEPTEMBER 4, 2019

More importantly, shared terminology improves communication among staff and helps speed up the entire operation, from the host stand, to service, and in the kitchen. Front of the House Terms Front of the house (FoH) is literally the front of the restaurant, including the waiting area, the bar, and the dining area.

Front of House 106

Front of House FOH Back of House Customer Service 106

Touch Bistro

AUGUST 4, 2021

Whether you’re a chef, restaurateur, or server, you need to be familiar with a vast vocabulary of culinary terms to communicate with teammates and customers. If you’re a chef trying to communicate with fellow back of house (BOH) team members but are using culinary terms you’ve made up, you’re creating a recipe for disaster.

Front of House 52

Front of House BOH Back of House Point of Sale 52

Modern Restaurant Management

DECEMBER 28, 2020

Brands are now realizing they can no longer rely on paid media and traditional methods of communicating with customers. Online brands like Amazon long ago discovered the tremendous value of owning first-party data and being able to communicate easily and personalize messages and offers to customers.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

FEBRUARY 18, 2020

Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade. Larger box restaurants will be disrupted as the competition for dining seats continues to grow over the next decade.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Lavu

MARCH 11, 2020

Management can easily schedule shifts, while servers can take orders, process payments, and easily communicate, and customers can enjoy the smooth process. Front-of-house (FOH) management. Enhances Employee Communication: Restaurant management software enhances communication among the employees. Employee scheduling.

Management 78

Management Management Cash Management Mobile Ordering 78

7 Shifts

NOVEMBER 3, 2022

Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. Restaurant communication apps can help you get there. And how many of those women work in the FOH rather than the BOH? At Hopdoddy, they use an open kitchen concept so that the FOH and BOH are more integrated.

Leadership 195

Leadership FOH BOH Website Management 195

EATER

MAY 20, 2020

In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. A few other suggestions: Limit party sizes and consider switching to reservation-only seating to space diners. Display cleaning logs in plain sight of guests.

Kitchen Safety 113

Kitchen Safety Food Safety Food Supply Customer Service 113

EATER

MAY 14, 2020

In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. A few other suggestions: Limit party sizes and consider switching to reservation-only seating to space diners. Display cleaning logs in plain sight of guests.

Kitchen Safety 98

Kitchen Safety Food Safety Food Supply Customer Service 98