Culinary Cues

APRIL 23, 2022

The cost of raw materials seems to always go up, most ingredients that restaurants use are highly perishable, customer volume is less predictable than we would like, seasonal differences in quality are quite significant, the supply chain is out of step with demand, and waste seems to be a real problem in many operations. First in, first out.

Food 384

Food Seasonal Menu Waste Point of Sale 384

Apicbase

MARCH 3, 2023

Although the point-of-sale system (POS) remains the technological heart of restaurants, numerous technologies run behind the scenes these days. This end-to-end solution uses data from your POS to provide insights into sales, food costs, menu engineering and inventory management. Restaurant technology has come a long way.

Point of Sale 52

Point of Sale POS Management Management 52

Modern Restaurant Management

JUNE 2, 2022

As consumers continue to feel a greater sense of normalcy, many pandemic-related concerns have started to subside. But some, such as the popularity of technology enabled dining experiences, are staying strong. As of the spring of 2022, 71 percent of consumers indicated they had used a mobile app to order food from a restaurant.

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

Culinary Cues

FEBRUARY 22, 2021

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. I know what you are thinking – WHAT!!!!

2022 377

2022 Food Truck Point of Sale Front of House 377

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending.

Pricing 198

Pricing Consumer Goods Customer Experience Food Order 198

Modern Restaurant Management

JUNE 16, 2022

Surveys have shown that these trends are driven primarily by a Millennial customer base, with 64 percent of Millennials saying food delivery and takeout are “essential to the way they live. In March 2022 alone, sales for meal delivery services increased six percent year over year, collectively, with 51 percent of U.S.

Online Ordering 188

Online Ordering Point of Sale Management Management 188

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. So what makes a good contactless menu?

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

7 Shifts

AUGUST 6, 2021

When successful, they keep a restaurant in the black - but they require time, dedication, and a good bit of math to get right. Restaurant Sales Forecasting Method & Techniques. In a restaurant, forecasting is using data to predict how much the business can expect in sales in a given time period. Table of Contents.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Instead, showcase genuine behind-the-scenes footage, staff interactions, or even customer reactions.

Loyalty Program 189

Loyalty Program Mobile Ordering Social Media Online Ordering 189

7 Shifts

JANUARY 10, 2024

iPad tipping” is growing, even in industries that don’t usually ask for them, giving consumers tipping fatigue. A service charge (or service fee) is an automatic gratuity that restaurants add to the customer’s bill, typically set at 18-20% of the check. Twenty minutes east of the White House, in D.C.’s

FOH 221

FOH Front of House Customer Service Back of House 221

Modern Restaurant Management

JANUARY 15, 2024

Play The Field : Some Super Bowl viewers prefer to watch the game in the comfort of their own homes, but that doesn’t mean you should lose out on sales. Everyone loves a good Buffalo wing, but don’t let that flavor be your only option. Is inflation still driving wing prices?

Food Supply 208

Food Supply Point of Sale Back of House Inventory 208

Modern Restaurant Management

NOVEMBER 13, 2023

As point-of-sale (POS) platforms exit the startup stage and developers begin looking for ways to generate increased revenue, many are turning toward processing fees for using their software. Meanwhile, restaurant owners and operators grapple with an influx of customer confusion, loss of trust in their business and missed sales.

Point of Sale 123

Point of Sale POS Back of House Customer Service 123

Modern Restaurant Management

DECEMBER 7, 2022

population, Gen Z is becoming a larger customer-base for restaurants. Below are a few ideas to attract Gen Z customers to your restaurant. The National Restaurant Association’s 2021 State of the Industry report showed only 83% of Gen Z consumers wanted to return to restaurants. Offer a Unique Dining Experience.

Mobile Ordering 203

Mobile Ordering Social Media Online Ordering Point of Sale 203

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Lavu

NOVEMBER 17, 2023

Profit margin is a key metric, especially pivotal in restaurant sales, that calculates the percentage of revenue left as profit after covering expenses. This, in turn, can significantly increase your sales and enhance profit margins, pointing towards areas of strength and potential areas for improvement.

Fast Casual 138

Fast Casual Fine Dining Food Truck Loyalty Program 138

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 223

Technology Front of House Back of House Dietary Restrictions 223

7 Shifts

JANUARY 10, 2024

iPad tipping” is growing, even in industries that don’t usually ask for them, giving consumers tipping fatigue. A service charge (or service fee) is an automatic gratuity that restaurants add to the customer’s bill, typically set at 18-20% of the check. Twenty minutes east of the White House, in D.C.’s

FOH 195

FOH Front of House Customer Service Back of House 195

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. But to be clear, multi-location restaurant management is challenging. Table of Contents.

Management 370

Management Management Document Hiring 370

Perfect Daily Grind

MARCH 20, 2023

Between 2014 and 2021, global ecommerce sales grew by over 269%. To learn more about the rise of ecommerce in coffee, I spoke with Jolene Zehnder, Director of Sales and Operations at Mercon Specialty , Craig Russell, Managing Director and President of Mercon Specialty, and CEO of Bean Box , Matthew Berk.

Point of Sale 141

Point of Sale Consumer Goods Online Ordering Customer Service 141

Modern Restaurant Management

DECEMBER 21, 2021

While the restaurant industry has experienced major supply chain and labor issues throughout the pandemic, it is now reaching a tipping point. Here are four key areas that brands should be focusing on to help protect their bottom line and maintain a positive guest experience: Zero In on Personalization and Customer Data.

Point of Sale 196

Point of Sale Supplies Back of House Customer Experience 196

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Where to Go for What?

Retail 189

Retail Customer Experience Online Ordering Point of Sale 189

Modern Restaurant Management

MAY 31, 2022

Big data may seem like a tech-savvy buzzword, but it's a hot topic of conversation for a good reason. There's no denying that manual restaurant reporting can be time-consuming. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.

Point of Sale 196

Point of Sale POS Download Loyalty Program 196

Modern Restaurant Management

JULY 20, 2021

Since morning meal visits are habitual, recovery for this daypart will depend on consumers returning to workplaces and schools. The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

JANUARY 5, 2021

When it comes to the digital guest experience, can you afford to offer anything less than the best? The way that businesses and operations are run, the consumer outlook, their needs and requirements have all switched direction to adapt to what has been termed, the new normal. What are all the potential journeys through the platform?

Online Ordering 158

Online Ordering Point of Sale Allergens Customer Experience 158

The Rail

JULY 5, 2024

More than simply serving delectable dishes, it also involves the coordination of a smooth operation that not only satisfies consumers but also guarantees sustainable profitability. Strategic Menu Engineering Menu engineering is a strategic approach to designing your menu to maximize profitability and customer satisfaction.

Management 52

Management Management Loyalty Program Point of Sale 52

Deliverect

DECEMBER 27, 2020

In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. Consumers wanted - and today crave - a convenient way to access goods and services from the comfort of their home. eCommerce sales jumped by 92.7 The Inception of Online Ordering.

Online Ordering 120

Online Ordering Ordering Mobile Ordering Point of Sale 120

Next Restaurants

JUNE 4, 2024

However, in today’s fast-paced, digitally-driven world, customer expectations in the restaurant industry are evolving rapidly. Patrons no longer just seek delicious food and a welcoming atmosphere; they desire seamless experiences that cater to their preferences and enhance their dining journey.

Technology 78

Technology Loyalty Program Social Media Customer Experience 78

Perfect Daily Grind

OCTOBER 9, 2022

Choosing the right location for your espresso machine not only affects barista workflow and customer interaction; it can also create a new focal point for any coffee shop if positioned properly. The general idea behind this placement was that it avoided creating a barrier between baristas and customers.

Café 157

Café Design Customer Experience Point of Sale 157

The Restaurant Group

NOVEMBER 24, 2022

Experiential Dining Despite over two years of pandemic-induced slowdowns in dine-in traffic, unique dining experiences will continue to attract huge audiences. The trend centers on providing customers the opportunity to enjoy a unique experience with delicious food.

2023 88

2023 Consumer Goods Advertising Customer Experience 88

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Dining as a Personalized Experience.

Customer Service 228

Customer Service 2020 Social Media Mobile Ordering 228

Modern Restaurant Management

FEBRUARY 1, 2022

Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic. The foodservice industry workforce is projected to grow by 400,000 jobs, for total industry employment of 14.9 million by the end of 2022.

2022 207

2022 2030 Food Supply Recruiting 207

The Rail

JANUARY 13, 2023

With so many different choices for customers to decide on, it's often difficult to make your mark and stand out from the crowd. Nevertheless, with wise strategies and tactics in place, you have ample opportunity to differentiate yourself from other restaurants and create an unforgettable experience for patrons of your establishment.

Beverage 116

Beverage Marketing Point of Sale Customer Experience 116

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3

2020 196

2020 Point of Sale Fast Casual Online Ordering 196

Modern Restaurant Management

MAY 5, 2022

Cryptocurrency has real-world applications in the food industry, with restaurants using it to create new and exciting foods for their customers and find ways to use crypto as payments. Crypto has not made up a big portion of Starbucks' overall sales, but this collaboration is significant nonetheless. Camboflare.

Serving 189

Serving Loyalty Program Food Supply Point of Sale 189