Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. But with the growth in off-premise dining comes extra pressure for businesses. Changing Trends and the Importance of Exceeding Expectations Before the pandemic, dining out was a common way for people to socialize and unwind.

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Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

DECEMBER 8, 2021

Last year completely upended how customers ate: Quick Service Restaurants (QSRs) heavily relied on drive-thrus for business. percent of the market share that full-service restaurants shed. Pre-pandemic, strategic investments in dine-in were justified as dine-in represented the largest contribution to revenues.

Customer Experience 212

Customer Experience Customer Service Point of Sale Dine-in 212

Tableo

JULY 25, 2023

In this post, we’ll look at five crucial tactics that might help in giving your restaurant customers a memorable dining experience. So, let’s dive in and discover how you can take your restaurant’s customer service to the next level! Teach them about the menu ingredients and cooking techniques.

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Customer Service Customer Experience Mobile Ordering Online Ordering 75

Modern Restaurant Management

JULY 12, 2023

A majority of diners report diminishing guest experience because of labor shortages at restaurants, according to a consumer survey from HungerRush. It’s always great to know exactly what customers are thinking and to have direct insights into friction points. What should restaurant owners take away from the survey findings?

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Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities. Prepare for Changing Conditions. Across the country, openings and closings are in flux.

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Customer Experience Customer Service Fast Casual Mobile Ordering 239

Modern Restaurant Management

JANUARY 5, 2021

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Experience 223

Customer Experience Customer Service Airlines Consumer Goods 223

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. Waiter interview questions to ask: What experience do you have as a waiter or waitress? What does excellent customer service mean to you? How did you resolve it? What did you do?

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Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic.

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Customer Experience Email Marketing Social Media Online Ordering 215

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. As such, it’s crucial for restaurants to find ways to increase efficiency and improve the dining experience.

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Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic.

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Customer Experience Online Ordering Mobile Ordering Customer Service 221

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

NOVEMBER 19, 2024

Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Just the “cover count.”

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Modern Restaurant Management

JULY 11, 2023

Customers could find menus online, earn rewards and pay their checks — all with a simple scan. And today, customers still appreciate that convenience. And more quick-service and casual dining restaurants are adopting QR code ordering to improve operations. And happier customers tend to leave better tips.

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Modern Restaurant Management

JULY 15, 2021

That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Beyond the applications that customers use to order, there are a myriad of other apps that keep restaurants running on the backend that should never be compromised.

Customer Experience 212

Customer Experience Online Ordering Mobile Ordering Point of Sale 212

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience.

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Modern Restaurant Management

FEBRUARY 17, 2020

But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand.

Customer Experience 198

Customer Experience Front of House Back of House Consumer Goods 198

Culinary Cues

NOVEMBER 17, 2024

The menu will determine how the dining room will look and feel, how you will advertise and through which mediums, the experience of the line cooks you hire, your training program, which vendors you choose, the equipment you will need, the wine list, price point for menu items, and the expectations for sales and profit.

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Presentation Point of Sale Customer Service Menu 281

7 Shifts

AUGUST 20, 2024

It’s no secret that more customers equals higher revenue. However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. Table turnover rate is a crucial factor to consider if you want to provide efficient service.

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Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices. This isn’t just about ensuring a website looks nice.

Customer Experience 223

Customer Experience Online Ordering Social Media Mobile Ordering 223

7 Shifts

AUGUST 22, 2024

A Ghost Restaurant take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and prepare food exclusively for pick-up, take-out and delivery customers. Virtual restaurant concepts only exist in apps, and use ‘ ghost kitchens ’ (aka ‘virtual kitchens’ or ‘dark kitchens’) to serve a virtual menu to virtual customers.

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Online Ordering Customer Service Delivery Food Order 370

Restaurant365

OCTOBER 29, 2021

Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews. Ultimately, many of the same things that help your guest experience also end up helping support restaurant operations as well.

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Modern Restaurant Management

FEBRUARY 1, 2022

Sit-down establishments often did the same by upping their digital chops, adding curbside pickup, and even erecting sidewalk dining parklets when dine-in returned in a limited capacity. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve Clean up your online NAP data.

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Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Like so many strategic plans – this sounds good, but too often once developed, the statement only succeeds in collecting dust on a shelf.

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Customer Service Social Media Customer Experience Reference 326

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. A smooth mobile experience keeps people engaged and leads to more online bookings.

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Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Self-Service Tech.

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Restaurant Business

MARCH 22, 2023

When people think about automation in foodservice, they often picture cold, indifferent efficiency—the last things any operator wants to provide in a great customer experience. In reality, automation brings valuable efficiency gains to labor-strapped operators while also helping them provide better customer service.

Customer Experience 98

Customer Experience Mobile Ordering Food Order Customer Service 98

Modern Restaurant Management

MAY 2, 2024

When it comes to designing restaurants, creating spaces that rise above mere aesthetics requires a deep understanding of the guests who will be a part of the experience. Nowhere is this more evident than in the consideration of generational differences, which play a large role in shaping dining experiences.

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Dine-in Social Media Catering Design 88

Restaurant Engine

JULY 22, 2020

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Ask your employees, too.

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Customer Experience Customer Service Online Ordering Social Media 126

The Restaurant Times

JANUARY 24, 2022

Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants. Today, with indoor capacity and foot traffic still at historically low levels, providing a smooth user experience is crucial to remaining afloat and prospering in business. . Source: Restaurant & Cafe.

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Customer Experience Ordering Mobile Ordering Front of House 105

7 Shifts

JULY 25, 2024

7 revenue streams restaurants of every type need to pay attention to Restaurant owners must look beyond traditional dine-in revenue and diversify their income streams. 7 revenue streams restaurants of every type need to pay attention to Restaurant owners must look beyond traditional dine-in revenue and diversify their income streams.

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7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. As of 2024, they make around $26.42

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Restaurant Business

DECEMBER 2, 2022

When consumers dine out, they choose where to go based on a number of factors—menu variety, value, the experience and service they get when they go to a certain place and more. Utilizing data to own the entire customer experience can help boost brand loyalty—and increase repeat visits—by enhancing the post-dining experience.

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Customer Experience Loyalty Program Email Marketing Customer Service 98

7 Shifts

AUGUST 26, 2024

Google remains the top platform to search for local businesses and services. 62% of consumers use the search engine to find restaurants, while 51% cite it as the best tool to get more information on a dining establishment, so you should maximize your online presence. That's where Google Ads comes in.

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Seasonal Menu Customer Service Website Management Online Ordering 195

Modern Restaurant Management

AUGUST 6, 2024

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. 66 percent of consumers believe a desirable experience is more important than price and convenience.

Customer Experience 197

Customer Experience Fast Casual 2024 Dine-in 197

Restaurant Engine

SEPTEMBER 22, 2021

You have a great opportunity to let your customer service shine with carry-out. Many restaurants find themselves pivoting to offer carry-out, and they are finding more and more customers are using this service. You want your carry-out service to run as smoothly as your dining room. 1: Be Efficient.

Customer Experience 105

Customer Experience Online Ordering Customer Service Food Order 105

Open for Business

SEPTEMBER 20, 2022

Regardless of how great the food is, people won’t return to a restaurant if the service stumbles. So the question of how to improve service in a restaurant is important. The challenge is that great service isn’t any one thing. To improve service, you must attend to the entire guest experience. Jump links.

Customer Experience 88

Customer Experience Online Ordering Customer Service Hospitality 88

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. The pandemic’s toll on restaurants was more limited than otherwise because of delivery services. They make it easy to tune into customer needs and address customer issues. Covid-19 impacted customer service in new ways.

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Mobile Ordering Customer Service Food Safety Delivery 459