Customer Experience Customer Service Serving 
7 Shifts
AUGUST 18, 2021
You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.
Modern Restaurant Management
OCTOBER 26, 2023
Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. In the U.S.
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Modern Restaurant Management
JANUARY 5, 2021
In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?
Modern Restaurant Management
MAY 15, 2023
As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success. Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Consumers crave convenience.
Modern Restaurant Management
JULY 28, 2020
As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic.
Modern Restaurant Management
JULY 15, 2021
That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Beyond the applications that customers use to order, there are a myriad of other apps that keep restaurants running on the backend that should never be compromised.
Modern Restaurant Management
AUGUST 3, 2021
As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic. Here are some strategies.
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