Social Hospitality

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. Treat these people well, so they will treat your customers well.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. They make it easy to tune into customer needs and address customer issues. Covid-19 impacted customer service in new ways. With the fluctuation of Covid protocols, restaurants need to stay on top of how to best reach their customers.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

Culinary Cues

AUGUST 28, 2020

Remember all of those exciting things that you did to draw customers in when business was great? HOSPITALITY FIRST. How do you make it come alive with hospitality? FIND WAYS TO MAINTAIN THE EXPERIENCE. Look around you – the restaurants that are open at some level are not focused on creating experiences anymore.

Social Media 442

Social Media Communication Loyalty Program Training 442

Modern Restaurant Management

OCTOBER 29, 2019

We hear frequently how innovation is a mainstay for business survival and growth. Innovation helps restaurants stay competitive and those involved in operations and sourcing need to always be looking for the next thing that grabs attention, differentiates, and brings value to their patrons. Innovation Through Service.

Innovation 145

Innovation Menu Back of House Front of House 145

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

Customer Service 326

Customer Service Social Media Customer Experience Reference 326

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

2022 197

2022 Hospitality Brewery Mobile Ordering 197

7 Shifts

JUNE 20, 2022

Without a physical restaurant that diners can experience, it can be hard to show it. When you don't have a brand that people already know about, finding customers isn't easy. The words “dark,” “ghost,” or “cloud,” may suggest hiding these concepts from customers. Stay present with customers. Don't hide behind the curtain.

Front of House 435

Front of House Food Truck Back of House Social Media 435

Culinary Cues

SEPTEMBER 30, 2024

From my experience, it is difficult to experience a dinner for two in a moderate full-service, independent restaurant for less than $120 without gratuity. Assign the task to your chef to create a menu that is exciting, innovative, delicious, accessible, and financially tolerable. That’s 21 meals for two people over seven days.

Pricing 321

Pricing Marketing Insurance Seasonal Menu 321

Modern Restaurant Management

FEBRUARY 4, 2020

The experience taught him an important lesson: start smaller next time and build something that could be a stepping stone to something larger. from customers asking him to pause and unpause third-party delivery services, and he personally updated accounts. He formed Red Lights, LLC, so he could throw the Red Lights Music Festival.

Hospitality 230

Hospitality Online Ordering Mobile Ordering Customer Service 230

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do.

Leadership 96

Leadership Innovation Hospitality Management 96

7 Shifts

FEBRUARY 5, 2021

In his book Setting the Table: The Transforming Power of Hospitality in Business , restaurateur Danny Meyer outlined his low-tech-process of keeping up with his customers’ preferences and things about them to remember and personalize their experiences. It involved hand-written ledgers and note cards. But that was the 90s.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Focus on Customer Experience and Personalization.

Customer Experience 215

Customer Experience Mobile Ordering Fine Dining Innovation 215

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

2024 202

2024 Food Supply Kitchen Safety Influencer 202

7 Shifts

NOVEMBER 17, 2021

Servers that don't feel weighed down by financial distractions are more likely to provide outstanding customer experience that keeps diners coming back ( and racks up those much-needed five-star online reviews ). How 7shifts serves up the most in-demand payroll features for the hospitality industry. Drive higher retention rates.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 189

2024 Customer Experience Compost Loyalty Program 189

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. They can also do much more.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

JUNE 18, 2020

." Restaurants and the entire hospitality industry are at the forefront of this challenge. Even as lockdown restrictions are eased, it's likely to be a long time before the dining experience returns to anything resembling the previous norm. Innovation. Creativity.

Marketing 227

Marketing Social Media Email Marketing Innovation 227

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. However, food and service will always be at the heart of hospitality. The Customer 19.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. Using LPR, restaurant staff can link an order to a customer's car and use it as an identification to deliver their order once ready.

2024 197

2024 Fast Casual Food Safety Insurance 197

7 Shifts

SEPTEMBER 20, 2021

Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Guest feedback can be much easier to obtain and process—making for less time collecting and organizing, and more time using data to improve your guest experience. 7shifts Restaurant Scheduling Software.

Technology 370

Technology Front of House Social Media Back of House 370

SpotOn

MARCH 19, 2024

SpotOn was named by Fast Company as one of the most innovative companies in 2024, joining past winners like OpenAI, AirBnB, and Microsoft. Listed as number 9 in the dining category by Fast Company , SpotOn was recognized for its continuous innovation with products like Seat & Send and Marketing Assist.

Innovation 111

Innovation Seating Customer Experience Point of Sale 111

7 Shifts

FEBRUARY 7, 2024

Increased employee engagement and productivity: Less time spent haggling, arguing, and pleading about shifts that they can’t cover is more time spent focused on productive and customer-facing work. Other QSR brands, including Taco Bell, McDonald’s, and Wendy’s, are all experimenting with digital-first or digital-only restaurants as well.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. What's Lacking in the Dining Experience?

Leadership 197

Leadership Customer Service Customer Experience Technology 197

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. It can be difficult to get an investor in the hospitality business, as it's an industry with a relatively low rate of returns. Don't stop there!

License 459

License Hiring Equipment Small Business 459

7 Shifts

AUGUST 22, 2024

A Ghost Restaurant take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and prepare food exclusively for pick-up, take-out and delivery customers. Virtual restaurant concepts only exist in apps, and use ‘ ghost kitchens ’ (aka ‘virtual kitchens’ or ‘dark kitchens’) to serve a virtual menu to virtual customers.

Online Ordering 370

Online Ordering Customer Service Delivery Food Order 370

Social Hospitality

OCTOBER 10, 2023

They don’t have a physical dining area for customers. They don’t entertain dine-in customers. They often use modern kitchen innovations and data analytics to streamline their processes. A broader menu can help catch more customers, benefiting all participating businesses.

Online Ordering 222

Online Ordering Social Media Food Order Customer Experience 222

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 203

Leadership Small Business Hospitality Customer Experience 203

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more. Even today, the latest data from the U.S.

Customer Service 203

Customer Service Customer Experience Social Media Innovation 203

7 Shifts

MAY 17, 2022

Even before the pandemic hit, there's been a growing feeling that the restaurant industry has to do better when it comes to employee experience. It's your core values, systems, behaviors, and everything that goes into the employee experience. And by extension, the guest experience. We're seeing a culture shift. Picture this.

Insurance 370

Insurance Leadership Customer Experience Sports 370

Modern Restaurant Management

DECEMBER 8, 2022

New technology innovations now being introduced into the hospitality industry are designed to level out those pinch points. But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays.

Bar 188

Bar Customer Experience Brewery Inventory 188

Social Hospitality

JANUARY 8, 2019

Restaurant storytelling is one of the most powerful tools to drive customer engagement. People are now able to share their stories with a wider audience due to innovations in technology and trends in social media. Customers want to know you and the real story behind why you do what you do. ” Focus on Customers.

Customer Experience 262

Customer Experience Social Media Small Business Hiring 262

Modern Restaurant Management

APRIL 9, 2024

Other highlights include: Nearly half of respondents (46 percent) believe AI can improve the overall guest experience. Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. A promising 71.6

Customer Experience 192

Customer Experience Customer Service Technology Inventory 192

Modern Restaurant Management

DECEMBER 17, 2020

2020 has been a challenging year for restaurants and hospitality professionals to say the least. Looking ahead to 2021, there are three trends we see defining the restaurant and hospitality industry. By this point, most restaurants have experimented with their concept and menu to adapt.

Back of House 215

Back of House Outdoor Healthcare Government 215

7 Shifts

JANUARY 23, 2020

Live-work-dine neighborhoods do not generate enough outside traffic to sustain a business if it is not designed correctly” — Daniel Reed Hospitality 2. Create an experience. What will your atmosphere and experience be? As a manager, work for your staff and your staff will work for your customer. Manager, Mercato Italiano.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary. Remember, engagement is a two-way street.

Loyalty Program 194

Loyalty Program Franchise Franchising Social Media 194

Future Food

MAY 20, 2020

Five Food & Hospitality Trends for a Post-Lockdown World. The pandemic has been a catalyst for change in the food and hospitality industry. Customers in restaurants, cafes and fast-food venues will be very sensitive to health and hygiene and as such, they will translate messy to unhygienic. Me&u ordering app.

Hospitality 113

Hospitality Food Customer Service Food Order 113