Remove Customer Service Remove Employee Relations Remove Fine Dining Remove Front of House
article thumbnail

Using Tech for Better Guest Engagement

Modern Restaurant Management

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

article thumbnail

How To Become A Restaurant Manager in 2024: A Comprehensive Guide

7 Shifts

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. As of 2024, they make around $26.42

2024 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

ONCE UPON A TIME THERE WAS A TAVERN

Culinary Cues

These are the places where memories are built and where customers become friends, and friendships last from generation to generation. This past year has been excruciatingly brutal on restaurants that simply haven’t been able to weather this relentless storm of pandemic related restrictions and consumer concerns.

article thumbnail

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215
article thumbnail

The Cost of B-ing Good

Modern Restaurant Management

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

article thumbnail

2023 Reflections: The Year That Was in Restaurants, Part One

Modern Restaurant Management

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Here are some of their insights.

2023 117
article thumbnail

Consumer Confidence Bolsters Restaurant Sales & Traffic Growth in August 

Black Box Intelligence

Reporting the biggest acceleration in sales were the Full-Service segments. The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Off-Premise Dining May Play A Bigger Role; But Reviews Paint A Complex Picture . Restaurant same-store sales growth was +5.3%