Modern Restaurant Management

APRIL 29, 2021

This has overarching impact on the ability of full service, most drastically affected by the pandemic to ever recover.” Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. People were in between jobs or suddenly out of work. .”

Fast Casual 221

Fast Casual Hiring Online Ordering Front of House 221

Modern Restaurant Management

AUGUST 15, 2024

Smart fryers and ovens can automate food preparation and cooking, eliminating the need for numerous workers in the kitchen while still ensuring consistent quality and faster service. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity.

Loyalty Program 179

Loyalty Program Hiring Point of Sale Recruiting 179

Modern Restaurant Management

DECEMBER 30, 2020

While some industries have thrived, the hospitality industry has been one of the hardest hit. Doing everything to ensure your customers feel safe dining with you will remain priority #1. Today, customers are expecting a different level of engagement and convenience and expecting you to be where they are – on their devices.

2021 225

2021 Marketing Food Safety Back of House 225

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do.

Leadership 96

Leadership Innovation Hospitality Management 96

Modern Restaurant Management

JUNE 21, 2021

With restrictions easing, customers are excitedly returning to their favorite restaurants. Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Less admin makes for freer staff to focus on delivering a quick and friendly service. Reduce Wait Times.

Mobile Ordering 186

Mobile Ordering Ordering Front of House Guest Recovery 186

Modern Restaurant Management

MARCH 28, 2022

Restaurants who are already using drive thru have begun looking at adding more lanes, and even table service brands who would never have previously considered it are looking at drive thrus as a smart investment. It’s no secret that hospitality employees left the industry at high rates in the last two years.

2022 212

2022 FOH BOH Recruiting 212

Open for Business

AUGUST 10, 2023

Finding staff for a restaurant can be a big challenge in the hospitality industry. Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. Consider the different restaurant roles needed to cover the different aspects of hospitality work at your restaurant.

Hiring 167

Hiring Recruiting Reference Website Management 167

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit. Employee Burnout Is Real.

Customer Service 218

Customer Service Retail Food Safety Mobile Ordering 218

Gecko Hospitality

DECEMBER 15, 2022

When you are recruiting talent for your business, you learn that people come in different shapes, sizes, education, and experience. These differences between members of generational groups in the hospitality workplace call for new industry-specific strategies in recruiting. The Recruiting Challenges.

Recruiting 75

Recruiting Hospitality Hiring Website Management 75

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. With staffing having an outsized effect on both the customer and employee experience, restaurants must act quickly and strategically to address the problem.

Management 201

Management Management Hiring Customer Experience 201

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. Here are a few ways restaurants can use consumer insights to improve their overall business and profitability: Analyze Customer’s Day-to-Day Routines.

Mobile Ordering 203

Mobile Ordering Customer Experience Customer Service Food Order 203

Perfect Daily Grind

AUGUST 2, 2022

For some years now, high rates of staff turnover have been an issue in the hospitality sector, including coffee shops. For instance, according to research from management software platform Deputy , the UK hospitality industry alone has an employee turnover rate of 30% – double the national average. So why is this issue worsening?

Café 188

Café Hospitality Training Customer Service 188

Modern Restaurant Management

DECEMBER 14, 2021

Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Smart Bar USA Founder Barry Fieldman.

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189

Sante

OCTOBER 8, 2020

Download the talentReef Guide and learn how to digitally engage candidates and successfully recruit, hire, and onboard in a digital world. 2020 has been a lesson in quickly adapting to new requirements - namely, contactless recruiting, hiring, and onboarding.

Management 130

Management Management Recruiting Download 130

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 197

Management Management Food Safety Communication 197

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. But there is more to staff recruitment and retention than bottom line salary alone. Alternatively, they might also consider adding a default minimum tip to customer checks.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

Modern Restaurant Management

APRIL 22, 2021

It isn’t all doom-and-gloom, however, for the hospitality industry. ” But what does this all mean for hiring and recruiting in the restaurant and hospitality space in the near future? ” But what does this all mean for hiring and recruiting in the restaurant and hospitality space in the near future?

Hiring 141

Hiring Food Safety Online Ordering 2021 141

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. We’re better at training than we are at recruiting. Consider the factors that are most important to your business and team: Who makes customers the happiest?

Hiring 283

Hiring Training Customer Experience 2010 283

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. To master the process, consider these tips to recruit and retain long-term employees.

Hiring 158

Hiring Front of House Back of House Employee Relations 158

Modern Restaurant Management

DECEMBER 31, 2020

is a preview of the trends and practices that will shape the hospitality industry in 2021. This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing. DG: Third party services are here to stay. Leveraging technology will create positive customer experiences.

2021 203

2021 Hotels Guest Recovery Airlines 203

Future Food

APRIL 20, 2022

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: www.food-management.com. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration.

Hospitality 78

Hospitality Food Safety Front of House Food 78

Modern Restaurant Management

FEBRUARY 21, 2023

.” That’s not going to make any manager feel good about the service they’re providing. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. This is not easy to do.

Social Media 117

Social Media Customer Service Customer Experience Recruiting 117

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. The buying journey is how a customer makes the decision to eat at YOUR restaurant instead of someone else’s.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 million, while the number of hires was 1.3

Loyalty Program 167

Loyalty Program Front of House Mobile Ordering Customer Service 167

Open for Business

JUNE 15, 2023

But knowing how to teach empathy can make a serious impact on your staff, customers, and the bottom line. This important skill can create a positive workplace culture and improve the hospitality experience for guests. After all, hospitality is a two-way street. Empathy might not be part of your restaurant’s training program—yet.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Hot Schedules

FEBRUARY 23, 2022

Like major credit cards and membership associations, large brands have the resources to pool together significant discounts across myriad products and services, which they’re able to offer employees. Every service industry workforce is filled with ambitious high schoolers, college dropouts, and degree holders alike.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

MARCH 18, 2020

“Without aggressive action from the federal government, many restaurants that are a staple of local communities will simply never resume service.” Without aggressive action from the federal government, many restaurants that are a staple of local communities will simply never resume service.

Insurance 172

Insurance Employee Relations 2002 2001 172

ExactHire - Restaurants

FEBRUARY 21, 2022

Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR codes–or using them in your recruitment process–can be the catalyst that amplifies your applicant volume. Receipts – Hospitality, service, and retail industry leaders, in particular, take note.

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

Perfect Daily Grind

JANUARY 23, 2020

While no specific research has been undertaken on staff turnover amongst baristas, research reveals that most businesses in the hospitality industry tend to have a high staff turnover. Start With Your Recruitment Process. explains that it can begin during recruitment and hiring. Credit: Julio Guevara . Why Invest in Onboarding?

Café 148

Café Hiring Training Customer Service 148

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

OCTOBER 30, 2019

They are arguably the most important leaders in the restaurant industry, because they are the most closely connected to staff members and customers. GMs make decisions that influence the entire organization and must consistently deliver top-of-the-line service. General managers keep employees happy, and employees keep customers happy.”

Management 133

Management Management Training Hiring 133

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. Naturally, this leads to higher turnover across the hospitality industry than in other industries.

Recruiting 88

Recruiting Hiring Customer Experience Consumer Goods 88

Modern Restaurant Management

DECEMBER 19, 2019

The most recognizable observation is that staffing proves to be a challenge across the board and stems from an oversaturation of options within the hospitality business areas. Hiring trends are consistent with other restaurants located in those specific areas, whether fast-casual, full-service, family-style or quick-service.

Fast Casual 124

Fast Casual Hiring Front of House Casual 124

Modern Restaurant Management

SEPTEMBER 27, 2024

Staff retention struggles However, recruitment issues aren’t the only factor contributing to staff shortages. To avoid hiring shortcomings, Expert Market recommends business owners focus on implementing effective recruitment strategies. Cashiers came in third place taking up seven percent of all open roles.

Food Truck 100

Food Truck Fast Casual 2024 Food 100

7 Shifts

MARCH 29, 2023

Anthony Valletta has had an extensive career in the hospitality business. I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” The first ones to really do elevated street food in a taco setting, in a full-service environment.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Modern Restaurant Management

MARCH 3, 2023

." Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030. At an average cost of $7.19

2023 203

2023 2022 Consumer Goods Point of Sale 203