Modern Restaurant Management

APRIL 22, 2024

Fast food restaurants are all about convenience with the latest step in providing convenience for guests being the welcoming of digital payments and corresponding loyalty apps. First, reward programs turn physical goods into digital goods that are easy to move around, have no upper-value limit, and barely need monetization.

Food 204

Food Loyalty Program Consumer Goods Customer Experience 204

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

2021 196

2021 Coupons Loyalty Program Fast Casual 196

Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.

2025 167

2025 Loyalty Program Customer Experience Online Ordering 167

Modern Restaurant Management

MARCH 16, 2023

And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. Today, customers anticipate more than just delicious, high-quality food.

License 190

License Loyalty Program Customer Experience Customer Service 190

BNG Point of Sale

OCTOBER 15, 2021

Mobile POS For Retail. What Is A Mobile POS System For Retail? Equipped with wireless mobile point of sale devices, employees can check-out customers or access inventory information from anywhere within the store. mPOS technology provides several advantages to store owners, managers, sales employees and customers.

Retail 98

Retail POS Point of Sale Mobile Ordering 98

Modern Restaurant Management

DECEMBER 28, 2020

Just Salad was the first national restaurant chain to label its entire menu with carbon emissions similar to how brands like Allbirds had done in the retail sector. Britt Mills, Senior Director of Customer Experience at Mobiquity. In 2021, we will see a dip in customer satisfaction. Barry McGowan, CEO Fogo de Chão.

2021 230

2021 Mobile Ordering Kitchen Safety Loyalty Program 230

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

FEBRUARY 25, 2021

More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. “Restaurants are embracing new channels for customers to interact with their business, effectively meeting them wherever they are. .”

Social Media 158

Social Media Retail Website Management Online Ordering 158

Modern Restaurant Management

DECEMBER 23, 2024

Restaurants and bars are leaning into automation to address staffing shortages, enhance operational efficiency, and meet rising customer expectations for speed and consistency. Innovative service models, such as pop-up bars with unique themes or hyper-localized menus, will keep customers coming back.

2025 137

2025 Hospitality Bar Customer Experience 137

Modern Restaurant Management

OCTOBER 18, 2021

A large portion of these increases came from online ordering through apps and on-demand drink delivery services. Now more than ever, restaurant and hospitality brands are crafting business models to accommodate at-home customers … So which platforms have football fans been turning to for their alcohol? sales rose 7.7

Loyalty Program 197

Loyalty Program Online Ordering Mobile Ordering Beverage 197

The Restaurant Group

NOVEMBER 9, 2020

Implementing a virtual presence is “a process that promotes an image, creates loyalty and allows the business to maintain its current clientele as well as attract new customers.” . Run an operational analysis to determine how to implement new social media technology and strategies to improve upon your service model. Source: QSR.

Social Media 164

Social Media Loyalty Program Customer Service Customer Experience 164

Modern Restaurant Management

MAY 24, 2022

With increasing restrictions on public movement and offline retail operations, the growing demand for online shopping amid the COVID-19 pandemic is propelling global mobile wallet industry growth. They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions.

Marketing 204

Marketing Loyalty Program Fast Casual Coupons 204

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

Modern Restaurant Management

DECEMBER 21, 2022

From grocery to retail; offering an opportunity for consumers to linger or pop in to pick up a meal not only adds revenue opportunities but also foot traffic and consumer preference data. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. The buying journey is how a customer makes the decision to eat at YOUR restaurant instead of someone else’s.

Mobile Ordering 216

Mobile Ordering Front of House Customer Service Customer Experience 216

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods.

Mobile Ordering 198

Mobile Ordering Webinar Loyalty Program Online Ordering 198

7 Shifts

JANUARY 10, 2024

What sets an RMS apart from a general POS system or retail software is that RMS suites specifically serve the restaurant industry and are full of features that support how food service businesses work. These systems offer a unified solution for sales, inventory, and customer management. But tips are logistically complicated.

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

What sets an RMS apart from a general POS system or retail software is that RMS suites specifically serve the restaurant industry and are full of features that support how food service businesses work. These systems offer a unified solution for sales, inventory, and customer management. But tips are logistically complicated.

Management 195

Management Management Point of Sale POS 195

Modern Restaurant Management

JANUARY 12, 2021

Even before a pandemic spread across the globe in early 2020, customer experience (CX) was always key to the success of restaurant brands. Even if that dining takes place outdoors, in a drive-through, or via a delivery service, it’s clear that creating the kind of experience that entices customers to return again and again is important.

Fast Casual 164

Fast Casual Food Safety Loyalty Program Customer Experience 164

Modern Restaurant Management

AUGUST 19, 2022

Coffee shops serve as early morning gathering places, restaurants provide a place where families reconnect, and shops selling retail goods keep lives running smoothly. One surefire way to help your restaurant stand out is to incorporate a new mover marketing program to capture new residents before they form loyalties with the competition.

Franchise 197

Franchise Franchising Social Media Loyalty Program 197

Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. ” NCR wants to help its restaurant customers during this difficult time. restaurants.

Employee Relations 206

Employee Relations Healthcare Online Ordering Customer Service 206

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. The application supports the function of ordering with a car plate number as well that opens more opportunities for food services in the fast-food industry.

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. PopID accounts also tie to loyalty programs for automatic credit with every purchase.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

Modern Restaurant Management

APRIL 7, 2021

The company has plans to partner with QSRs to provide charging stations at their parking lots and garages and recently announced a $50 million Series C funding round to accelerate international market expansion of Boost Charger and expand production capacity to meet customer demand. EVs are coming. What are the financial incentives in place?

2030 175

2030 Loyalty Program Customer Service Equipment 175

Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. While it's common for retailers to leverage an enterprise resource planning (ERP) system, it could also benefit restaurants. Leverage Reports to Improve Customer Experience.

Point of Sale 197

Point of Sale POS Download Customer Experience 197

Modern Restaurant Management

MAY 24, 2022

With increasing restrictions on public movement and offline retail operations, the growing demand for online shopping amid the COVID-19 pandemic is propelling global mobile wallet industry growth. They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions.

Marketing 180

Marketing Loyalty Program Fast Casual Coupons 180

Modern Restaurant Management

APRIL 2, 2020

Before adopting a system in which only cards or mobile payments are allowed, restaurant owners should balance the benefits against the risk of losing customers who prefer, or need, to pay with cash. There are also plenty of customers who have access to banks but prefer to use cash for personal reasons such as privacy issues and data security.

Cash Management 169

Cash Management Mobile Ordering Fast Casual Point of Sale 169

7 Shifts

OCTOBER 22, 2024

72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Full-Service Restaurants Hit Hardest by the Crisis. Quick service and fast casual were the best performing segments based on sales growth during March.

2020 196

2020 Point of Sale Fast Casual Online Ordering 196

Social Hospitality

SEPTEMBER 3, 2019

Restaurant loyalty programs can also be supercharged with psychological techniques, developing engaged customers that last. It can be a constant challenge to get customers through the door of your restaurant. You must create genuine engagement with customers to gain a positive reputation. Far from it!

Marketing 150

Marketing Social Media Loyalty Program Email Marketing 150

Social Hospitality

OCTOBER 21, 2019

Restaurant loyalty programs can also be supercharged with psychological techniques, developing engaged customers that last. It can be a constant challenge to get customers through the door of your restaurant. You must create genuine engagement with customers to gain a positive reputation. Far from it!

Marketing 150

Marketing Social Media Loyalty Program Email Marketing 150

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. This year we witnessed how resilient our customers are. Shyam Rao, CEO and Cofounder, Punchh.

2020 198

2020 Kitchen Safety Food Safety Loyalty Program 198

Modern Restaurant Management

MAY 22, 2024

Technology is required for both back-of-house and front-of-house efficiency and effective customer service. At the same time, technology will strengthen rewards programs which will become even more sophisticated thus reinforcing loyalty through competitive incentives. What’s next for Subway?

Front of House 189

Front of House Back of House Leadership Franchising 189

Modern Restaurant Management

DECEMBER 4, 2020

Additionally, the results indicate that the negative effect of COVID-19 was smaller for fast-food restaurants compared to full-service establishments. “For quick service restaurants, interactions are both short and limited, so it makes sense that this would be an industry that could do well for the remainder of the year,” Li said.

Loyalty Program 146

Loyalty Program Online Ordering Fast Casual Consumer Goods 146

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage.

2025 167

2025 Loyalty Program Social Media Fast Casual 167