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MRM Research Roundup: Year-End 2020 Edition

Modern Restaurant Management

Digital transformation accelerates forward as restaurants go virtual : Across both on- and off-premise experiences, technology played an integral role in powering safe options for customers. The question for retailers in the food industry, though, is whether those trends are permanent or passing due to the pandemic.

2020 211
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8 Tips for Selling Merchandise at Your Coffee Shop

Lavu

Coffee shops have a unique customer base that stands and waits patiently (we hope) for their lattes—and not selling merchandise is a lost business opportunity. Those minutes could be spent checking out your café’s merchandise instead of idly scrolling through Instagram feeds. How to Merchandise a Café. Travel Mugs.

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Restaurant Loyalty Programs to Boost Revenues

Cheetah

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. In response, we’re now seeing yet another evolution into modernized and technically savvy loyalty programs as an attempt to gain new customers and hold on to existing ones. . Reading Time: 4 minutes.

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Are specialty coffee shops becoming more common in airports?

Perfect Daily Grind

The Taf Retail Shop in Athens International Airport was open from December 2021 until May 2022,” he says. “In We partnered with Select Service Partner to open Cultivos Coffee in Athens International Airport,” he adds. “We We partnered with Select Service Partner to open Cultivos Coffee in Athens International Airport,” he adds.

Café 158
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MRM Research Roundup: Mid-April 2020 Edition

Modern Restaurant Management

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Engaging Customers During COVID-19.

2020 196
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MRM Research Roundup: Mid-November 2020 Edition

Modern Restaurant Management

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. percent) use their phone for online retail (ie: Amazon). Ease of use (18.6

2020 161
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Restaurant Loyalty Program Ideas: How to Start

7 Shifts

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Here, the card is stamped or punched each time a customer makes a qualifying purchase.