Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion by 2027.

Technology 196

Technology Online Ordering Mobile Ordering Customer Service 196

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology.

Technology 203

Technology Mobile Ordering Consumer Goods 2025 203

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Online and Mobile Ordering Systems. 7shifts Restaurant Scheduling Software.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

SEPTEMBER 11, 2023

Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers. Personalized Marketing AI enables restaurants to create personalized marketing campaigns based on customer data.

Technology 215

Technology Seasonal Menu Online Ordering Customer Service 215

Social Hospitality

JULY 25, 2022

Restaurants aren’t always at the forefront of implementing new technology. However, recent world events and their aftermath have led to a rapid influx of technological advancements in the industry. The Importance of Technology in Food Businesses. Self-order Kiosks for The Modern Customer. That’s not all.

2022 222

2022 Technology Point of Sale Kitchen Safety 222

SpotOn

JUNE 17, 2024

Operators plan to increase direct online ordering capabilities in 2024 to take control of takeout profits Tech plays a vital role in increasing earning potential for staff, promoting retention Kiosks provide faster service, resulting in more transactions and higher check averages SAN FRANCISCO, Calif.,

Technology 111

Technology Operations Point of Sale Loyalty Program 111

Clover - Restaurants

JUNE 14, 2024

Among these is the migration away from third-party ordering apps, as 71% of customers prefer a restaurant’s own website or app due to the personalization , cost efficiency, and convenience they offer. Streamlined workflows: Designed to handle a high volume of orders efficiently, reducing restaurant wait times and ensuring accuracy.

Online Ordering 52

Online Ordering Ordering POS Customer Service 52

Modern Restaurant Management

NOVEMBER 28, 2022

For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand.

2023 201

2023 Technology Loyalty Program Mobile Ordering 201

Deliverect

DECEMBER 27, 2020

The Inception of Online Ordering. In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. And while online ordering methods have diversified and become more widely available since, the general premise remains the same.

Online Ordering 120

Online Ordering Ordering Mobile Ordering Point of Sale 120

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty. Data indicates a notable spike in orders for popular items like chicken wings and pizza during the tournament.

Technology 117

Technology Mobile Ordering Loyalty Program Online Ordering 117

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. Cloud-based technology has been leading the tide of change over the last couple of years. Despite the many benefits it brings, there is, however, a belief that automation technology will replace human jobs.

Technology 194

Technology Customer Service Online Ordering Hospitality 194

Social Hospitality

JULY 15, 2022

Restaurants aren’t always at the forefront of implementing new technology. However, recent world events and their aftermath have led to a rapid influx of technological advancements in the industry. Technology allows businesses to offset labor issues and also achieve contactless delivery. That’s not all.

2022 195

2022 Technology Point of Sale Kitchen Safety 195

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key. Thankfully, restaurant technologies can play a dual role.

Technology 223

Technology Front of House Back of House Online Ordering 223

Deliverect

DECEMBER 7, 2020

Restaurants either embraced technology and survived, or didn’t. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Technologies like digital menus, QR codes , contactless ordering, and payment at the table suddenly became the norm. What’s in store for 2021?

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Restaurants either embraced technology and survived, or didn’t. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Technologies like digital menus, QR codes , contactless ordering, and payment at the table suddenly became the norm. What’s in store for 2021?

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Lavu

JANUARY 21, 2020

A Look into the Growth of Online Ordering and Food Delivery. Customers can now easily order food online and have it delivered to their homes within the shortest time possible. In fact, the growth rate for online food ordering and restaurant delivery has been over 20% over the last five years.

Online Ordering 127

Online Ordering Food Order Delivery Ordering 127

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. More realistically, technology advancements can eliminate superfluous tasks and automate components of complex ones. Enter digital tableside ordering.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Digitize Your Ordering Function and Enhance Your Presence. Archaic and revenue draining.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Squirrel Systems

APRIL 22, 2024

The restaurant industry is on the cusp of a transformative revolution driven by rapid technological advancements. From table-side ordering systems to kitchen automation and artificial intelligence, these innovations promise to enhance the dining experience and reshape restaurant operations.

Technology 111

Technology Dietary Restrictions Loyalty Program Download 111

Modern Restaurant Management

JUNE 17, 2021

million jobs due to the pandemic-related closure of dine-in services — roughly two-thirds of restaurant employees in the U.S. Over the past year, a record number of restaurants have invested in technologies to create more efficient operations and facilitate online ordering and delivery.

Technology 189

Technology Employee Relations Online Ordering Customer Service 189

Modern Restaurant Management

SEPTEMBER 3, 2024

Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. The right restaurant technology is essential to make it all happen. Despite these challenges, the restaurant sector is ripe with technological opportunities.

Loyalty Program 183

Loyalty Program POS Online Ordering Customer Experience 183

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. Self-Service Tech.

Customer Service 228

Customer Service 2020 Social Media Mobile Ordering 228

7 Shifts

FEBRUARY 8, 2024

Restaurants of today are infused with technology in many new ways, and it’s making a difference. ChowNow ChowNow is a customized online ordering app for restaurants. OpenTable As diners’ habits and preferences evolve, reservations are more important than ever for many full-service restaurants. Apple | Android 3.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

Restaurants of today are infused with technology in many new ways, and it’s making a difference. ChowNow ChowNow is a customized online ordering app for restaurants. OpenTable As diners’ habits and preferences evolve, reservations are more important than ever for many full-service restaurants. Apple | Android 3.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

SEPTEMBER 22, 2022

Internet of Things (IoT) technology. Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. A mobile ordering system serves more people faster and keeps them happy, not hangry.

Technology 180

Technology Dietary Restrictions Mobile Ordering Point of Sale 180

Perfect Daily Grind

MAY 17, 2022

However, as the appreciation of the craft of coffee has grown, technology has also come to play a more important role. Now more than ever, baristas, roasters, producers, and consumers all rely on technology to understand more about the coffee they brew, roast, grow, and drink. How has technology changed over the past decade?

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Voice Ordering to Ease Restaurant Interactions.

Technology 197

Technology Mobile Ordering Customer Service Food Order 197

Social Hospitality

DECEMBER 1, 2019

Not to mention: you must always deliver a memorable experience for customers. Technology can help, as long as it is the right technology ( the stats don’t lie ). This is true for everything processing reservations and orders, to marketing, to being able to deliver entertainment in your establishment.

Technology 195

Technology Website Management Mobile Ordering Entertainment 195

Modern Restaurant Management

AUGUST 9, 2023

Among these industries, the quick service restaurant (QSR) sector stood at the forefront of this seismic shift. Forced to navigate restaurant closures and a surge in food delivery, QSRs swiftly implemented changes to their online ordering, delivery systems, and in-house experiences.

Technology 167

Technology Customer Experience Online Ordering Communication 167

Deliverect

DECEMBER 27, 2020

The Inception of Online Ordering. In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. And while online ordering methods have diversified and become more widely available since, the general premise remains the same.

Online Ordering 78

Online Ordering Ordering Mobile Ordering Point of Sale 78

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Decrease restaurant costs with order management software A tremendous 92% of restaurant sales currently take place off-premise.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Tableo

JULY 25, 2023

In this post, we’ll look at five crucial tactics that might help in giving your restaurant customers a memorable dining experience. So, let’s dive in and discover how you can take your restaurant’s customer service to the next level! New to Tableo?

Customer Service 75

Customer Service Customer Experience Mobile Ordering Online Ordering 75

Modern Restaurant Management

JANUARY 5, 2022

With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

Technology 167

Technology Online Ordering Front of House Back of House 167

SpotOn

JULY 1, 2024

This program provides foodservice operators with a growing suite of technology solutions designed to drive traffic, simplify staffing, and modernize operations. Foods and SpotOn will empower US Foods customers with the point-of-sale, labor management , and other technology they need to succeed on their own terms. 

Technology 116

Technology Loyalty Program Point of Sale Cash Management 116

Modern Restaurant Management

NOVEMBER 19, 2024

Considering these changes, it’s critical for restaurants to meet their diners where they are and adapt to serve their evolving customer base. As more and more people partake in the experience and more restaurants implement measures catered specifically to solo diners, a customer-centric approach is key.

Customer Experience 180

Customer Experience Fine Dining Seating Catering 180

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

Delivery 179

Delivery Mobile Ordering Online Ordering Customer Service 179

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. The pandemic’s toll on restaurants was more limited than otherwise because of delivery services. They make it easy to tune into customer needs and address customer issues. Covid-19 impacted customer service in new ways.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459