Modern Restaurant Management

NOVEMBER 4, 2022

And now, as the pandemic subsides, and customers return to restaurants in growing numbers, owners and managers are dealing with another crisis: being short staffed. But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Your customers do not want to hear it.

Customer Service 189

Customer Service Website Management Back of House Social Media 189

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Elevating customer experiences. IoT is also improving the overall customer experience. Optimize operational efficiencies. Did you know that U.S.

Food Safety 201

Food Safety Operations Management Management 201

Restaurant Business

NOVEMBER 28, 2022

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. Quality customer service Operational delays can undercut customer satisfaction on multiple levels. initialized)window[t].process&&window[t].process();else

Customer Service 92

Customer Service Tip Distribution Hiring Customer Experience 92

Modern Restaurant Management

FEBRUARY 8, 2024

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A regular commercial cleaning service might be all that is needed if you have a small restaurant with less foot traffic, small walls, and shorter ceilings.

Specials 196

Specials Operations Hiring Front of House 196

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. Self-Service Tech.

Customer Service 228

Customer Service 2020 Social Media Mobile Ordering 228

Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. And better customer service also translates to tangible savings.

POS 129

POS Operations Loyalty Program Seasonal Menu 129

Modern Restaurant Management

JULY 26, 2022

Inflation, supply chain disruptions, and an unforgiving labor market have created a perfect storm for restaurant owners and operators. As costs rise and pressures pile up, the time is now to perform a complete audit of the true costs of human resources operations. The mounting headwinds are unrelenting.

Audits 203

Audits Operations 2006 Hiring 203

Get Beyond

SEPTEMBER 29, 2023

And there’s one crucial way we support our clients on their path to success: our Louisville Service Center. In the competitive world of merchant processing, we stand out by providing our clients tailored service, ongoing support, and the security of a partner who has as much stake in their business as they do. Glad I went with them!”

Customer Service 40

Customer Service Point of Sale Small Business Training 40

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. Prioritize vulnerabilities that matter and patch operating system and application software frequently. What Is Ransomware?

Operations 240

Operations Point of Sale POS Small Business 240

Tableo

JULY 25, 2023

In this post, we’ll look at five crucial tactics that might help in giving your restaurant customers a memorable dining experience. So, let’s dive in and discover how you can take your restaurant’s customer service to the next level! New to Tableo?

Customer Service 75

Customer Service Customer Experience Mobile Ordering Online Ordering 75

Squirrel Systems

APRIL 11, 2024

Creating efficiencies at your restaurant using Mobile POS solutions Understanding how to keep your restaurant patio operations profitable requires a strategic look at your on-the-floor dynamics. Whether it’s to celebrate longer sunnier days, brunch reunions, exploring the late-night fare in a new city, or ringing in a long weekend.

POS 97

POS Operations Mobile Ordering Front of House 97

Modern Restaurant Management

SEPTEMBER 28, 2020

Whether that be via restaurant operations, menu improvements, or services, there are quite a few criteria that restaurant owners constantly juggle to create the perfect balance. There are many challenges to running a restaurant, and during day-to-day operations, it can be easy to lose sight of the overall vision.

Operations 221

Operations Website Management Social Media Customer Service 221

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. What can restaurant operators learn from these results? Prices for real estate, inventory, and labor are rising.

Front of House 193

Front of House Mobile Ordering Customer Service FOH 193

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Kitchen operations. Employees can better understand their tasks and responsibilities with structured restaurant operations.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Modern Restaurant Management

MARCH 2, 2023

It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Whether you own or operate a bar, restaurant, hotel, resort, casino, or sports venue, your ability to control costs and deliver a satisfying CX depends on many factors. The list goes on.

Operations 164

Operations Loyalty Program Mobile Ordering Consumer Goods 164

Modern Restaurant Management

JULY 13, 2022

Text and online ordering and self-service kiosks enabled with contactless payments became mainstays in franchises. While there are budgetary differences between a chain restaurant vs an single location, investment in technology must be made in order to meet new customer expectations and ease the burden of staffing shortages.

Franchise 214

Franchise Franchising Operations Loyalty Program 214

Modern Restaurant Management

JUNE 16, 2023

After a whirlwind of economic impacts in the past three years, restaurant operators are feeling more optimistic about the future — and current forecasts support this newfound perspective. Similar AI technologies can be helpful for operators who are in need of free or low-cost creative solutions to help them stay competitive.

Operations 110

Operations Online Ordering Social Media Technology 110

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

The Rail

SEPTEMBER 16, 2022

Researchers sought to find out the effects of offering mints to restaurant customers on customer satisfaction. Offering mints led to a 20% increase in customer tips and customer satisfaction. In other words, good and personalized customer service yielded a positive impact for the restaurant business.

Customer Service 52

Customer Service Social Media Email Marketing Reservations 52

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. They believe they can do whatever they want to whomever they want.

Airlines 203

Airlines Customer Service Hospitality Tourism 203

Modern Restaurant Management

APRIL 28, 2020

From the expansion of drive-through operations, delivery services and curbside pick-up, to on-lot pop-up restaurants and even satellite locations, restaurants are using technology to survive and, in some cases, thrive in these challenging times. Restaurants Doubling Down on Drive-Thru, Curbside and Delivery.

Operations 185

Operations Point of Sale Customer Service Mobile Ordering 185

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

APRIL 9, 2024

Despite this optimism, less than one-third of operators currently utilize AI indicating untapped potential for technological integration within the industry. percent of restaurant operators plan to adopt AI soon, with nearly 94 percent acknowledging its necessity to remain competitive. A promising 71.6

Customer Experience 192

Customer Experience Customer Service Technology Inventory 192

Sling

MAY 9, 2023

Efficient and effective restaurant operations don’t just happen. In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier. Table of contents What is restaurant operations? They take purposeful planning and work to build and maintain.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. One brand fulfilling the promise of great customer experiences every visit is RPM Pizza, Domino’s largest franchise.

Franchise 78

Franchise Franchising Operations Leadership 78

Future Food

OCTOBER 19, 2023

Image credit Greenbank Services Club Food and beverage provides Clubs with substantial competitive advantages: Positive Business Case. Hospitality and food & beverage service can be the differentiator that advances a good Club experience to an exceptional one. This will be a game changer for our food operations.

Beverage 78

Beverage Operations Food Tourism 78

Modern Restaurant Management

AUGUST 25, 2021

Luckily, a commitment to more sustainable operations can coexist with healthy profits, and even growing margins. Below are five important areas of focus for restaurant and catering professionals who are re-imagining their operations for a newer, more sustainable normal. First Priority: Getting Smarter.

Operations 197

Operations Ordering Sustainability Food Supply 197

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. Here’s how restaurant operators can evolve with them. Full-service menu prices climbed 4.5

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2024 2023 Loyalty Program Point of Sale 196

Modern Restaurant Management

APRIL 17, 2024

“This is an alarming statistic for restaurant owners and operators, potentially leading to an increase in lost revenue or creating new peak hours,” Bill Mitchell, Executive Chairman of HungerRush, and former President of Global Operations of Papa John’s International, told Modern Restaurant Management (MRM) magazine.

Pricing 197

Pricing Loyalty Program Customer Experience Consumer Goods 197

Modern Restaurant Management

MARCH 13, 2024

To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand.

Loyalty Program 196

Loyalty Program Customer Service Customer Experience 2024 196

Restaurant Technology Guys

APRIL 25, 2023

Managing a successful business can be challenging, but with the help of ChatGPT, you can streamline your operations and achieve your goals. From menu planning to staff management, customer service to financial management, marketing to ordering and delivery, ChatGPT can help you save time, reduce costs, and improve customer satisfaction.

Operations 78

Operations Blog Customer Service Technology 78

Modern Restaurant Management

JUNE 24, 2020

There’s one question that’s now on the minds of operators everywhere: … Despite these conditions, the expectations placed on restaurant operators are greater than ever. Through direct integration with the POS, restaurant operators can extend their POS to create a truly secure and touchless environment.

POS 212

POS Operations Point of Sale Back of House 212

Apicbase

APRIL 18, 2024

Reports give managers an overview of restaurant operations at a glance and also allow them to search and dig into the details to uncover granular insights about every part of the business. It provides the insights to make informed decisions, optimise operations, and drive the restaurant’s success.

Operations 52

Operations Inventory Waste Food Order 52

Modern Restaurant Management

MAY 15, 2024

Long lines do not have to scare customers away, however: 91 percent of diners who say they would skip or leave the line if there were too many cars also say they would be more likely to stay if they previously experienced speedy drive-thru service at the same restaurant. In what ways are customer’s post-pandemic needs shifting?

Mobile Ordering 110

Mobile Ordering Customer Service Customer Experience Technology 110

Hot Schedules

NOVEMBER 3, 2020

Top 3 Fundamentals of Running Vital Restaurant Operations. Between documenting team member wellness to modifying your roster to accommodate changing consumer demand, operating during a pandemic has certainly challenged the way we view success. Perhaps your customers, loyal and new, have been welcomed back to your business.

Operations 148

Operations Document Point of Sale Social Media 148

Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. One brand fulfilling the promise of great customer experiences every visit is RPM Pizza, Domino’s largest franchise.

Franchise 60

Franchise Franchising Operations Leadership 60