Modern Restaurant Management

FEBRUARY 25, 2021

More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. “Restaurants are embracing new channels for customers to interact with their business, effectively meeting them wherever they are.

Social Media 158

Social Media Retail Website Management Online Ordering 158

Modern Restaurant Management

MARCH 31, 2020

Cybersecurity for restaurants is more important than ever because IT is an increasingly important part of both the restaurant sector and of retail more generally. Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges.

Website Management 203

Website Management Retail Small Business Online Ordering 203

Modern Restaurant Management

DECEMBER 30, 2020

spent per order, on average, across restaurant websites. Digital transformation accelerates forward as restaurants go virtual : Across both on- and off-premise experiences, technology played an integral role in powering safe options for customers. More than 8 million POS software installations at major retailers.

2020 211

2020 Merchandise Retail Point of Sale 211

BNG Point of Sale

OCTOBER 15, 2021

Mobile POS For Retail. What Is A Mobile POS System For Retail? Equipped with wireless mobile point of sale devices, employees can check-out customers or access inventory information from anywhere within the store. mPOS technology provides several advantages to store owners, managers, sales employees and customers.

Retail 98

Retail POS Point of Sale Mobile Ordering 98

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. The application supports the function of ordering with a car plate number as well that opens more opportunities for food services in the fast-food industry.

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. ” NCR wants to help its restaurant customers during this difficult time. restaurant employees financially impacted by the coronavirus crisis.

Employee Relations 206

Employee Relations Healthcare Online Ordering Customer Service 206

Modern Restaurant Management

MARCH 16, 2023

And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. Today, customers anticipate more than just delicious, high-quality food.

License 190

License Loyalty Program Customer Experience Customer Service 190

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.

2025 167

2025 Loyalty Program Customer Experience Online Ordering 167

7 Shifts

OCTOBER 22, 2024

72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 216

Mobile Ordering Front of House Customer Service Customer Experience 216

Modern Restaurant Management

APRIL 2, 2020

Explore Creative New Ways to Deliver Your Product or Service. new customer base during and even after the quarantine ends. Embrace any opportunity to explore an alternative delivery method for your businesses’ product or service, and you may reap benefits down the road. Restaurateurs create amazing dining experiences.

Social Media 195

Social Media Small Business Customer Service Cash Management 195

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 196

2021 Coupons Loyalty Program Fast Casual 196

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. MRM Restaurant Survival Guide Updates.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Just Salad was the first national restaurant chain to label its entire menu with carbon emissions similar to how brands like Allbirds had done in the retail sector. Here are their responses.

2021 230

2021 Mobile Ordering Kitchen Safety Loyalty Program 230

Modern Restaurant Management

MARCH 14, 2023

Currently, the average US business is losing $300,000 to payments fraud each year according to the latest Financial Census , a study which surveyed 2,750 senior finance executives across the globe – 15 percent of whom work in the retail, catering and leisure industry.

Technology 195

Technology Cash Management Employee Relations Website Management 195

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Here, the card is stamped or punched each time a customer makes a qualifying purchase.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

Sling

NOVEMBER 3, 2022

One of the keys to running a successful business is choosing the right retail price strategy. In this article, we discuss some of the steps that go into setting the best retail price strategy for your business and give you strategies to help you decide. Retail pricing defined. Tips for creating the right retail price strategy.

Retail 78

Retail Pricing Point of Sale Customer Service 78

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. Opportunities in Food Service.

2020 192

2020 Influencer Point of Sale Food Safety 192

Modern Restaurant Management

JULY 7, 2020

"As more people and more restaurants have come to use our services, Q2 bookings on Uber Eats are up more than 100 percent year on year. Joining forces with Uber will continue that mission as we continue to build Postmates while creating an even stronger platform that brings this mission to life for our customers.

Mobile Ordering 193

Mobile Ordering Restaurant Law Seating Customer Service 193

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. How to create engaging social media content to stay connected with customers. Tips for pivoting to retail. Best practices for calculating cash flow.

Mobile Ordering 198

Mobile Ordering Webinar Loyalty Program Online Ordering 198

Modern Restaurant Management

SEPTEMBER 14, 2021

Cyndi directs the activities of employees in the accounting department to manage the accounting process through financial statements and is responsible for the overall management of the corporate office. In 1991 she was promoted to Accounting Manager and in 2009 to Director of Accounting.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash. Smart Foodservice had 2019 revenues of approximately $1.1

Bar 155

Bar Cash Management Loyalty Program Point of Sale 155

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 192

2020 Food Safety Fast Casual Guest Recovery 192

Deliverect

DECEMBER 27, 2020

In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. Consumers wanted - and today crave - a convenient way to access goods and services from the comfort of their home. However, in May of 2020, U.S. eCommerce sales jumped by 92.7 in April and May.

Online Ordering 120

Online Ordering Ordering Mobile Ordering Point of Sale 120

Restaurant365

MAY 7, 2020

Check for state requirements on your governor’s or state health department’s website. Adhere to protocols addressing the protection of both customers and employees. Since your customers and your employees will interact, all protocols are critical for minimizing the risk of transmission. Managing Food Pick Up and Delivery.

Food Safety 142

Food Safety Cash Management Social Media Point of Sale 142

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences.

Coaching 168

Coaching Point of Sale Customer Experience Retail 168

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Dark kitchens gain more real estate.

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. How to create engaging social media content to stay connected with customers. Tips for pivoting to retail. Best practices for calculating cash flow.

Webinar 186

Webinar Loyalty Program Online Ordering Social Media 186

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future.

2021 190

2021 Online Ordering Mobile Ordering Guest Recovery 190

SpotOn

FEBRUARY 26, 2024

A successful retail operation needs a great team. This is because, to a huge extent, retail is all about personality. Establishing a rapport with the customer, finding out their needs, and pointing out the solutions your business offers are elements that some people find easier than others.  What is retail recruitment?

Recruiting 52

Recruiting Retail Point of Sale Small Business 52

Izettle

OCTOBER 25, 2021

But an omnichannel experience is just as important for your customers, too. What we discovered: The average omnichannel merchant completes 32% more transactions per month than the average non-omnichannel merchant * Omnichannel merchants are less reliant on repeat customers. Is an omnichannel solution right for your customer?

Customer Experience 98

Customer Experience Customer Service Inventory Website Management 98

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. “The Ecolab Science Certified program is our answer to help our customers meet the public’s heightened expectations for cleaner, safer consumer locations.”

2020 180

2020 Travel Food Safety Consumer Goods 180

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 105

Loyalty Program 2024 Email Marketing Customer Experience 105

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Customer Experience 104

Modern Restaurant Management

DECEMBER 20, 2024

To learn more about music licensing, misconceptions, playlist trends, and more Modern Restaurant Management (MRM) magazine reached out to Ola Sars , CEO of Soundtrack , a streaming service that brings music to businesses of all kinds, including restaurants. The misuse of these personal music services can put the business at risk.

License 88

License Operations Fine Dining Customer Service 88

Modern Restaurant Management

DECEMBER 4, 2020

. “They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. “Quick service restaurants provide the convenience for daily consumption. . percent demand decline.

Loyalty Program 146

Loyalty Program Online Ordering Fast Casual Consumer Goods 146