Modern Restaurant Management

JUNE 17, 2024

On average, Gen Z diners say they'd only wait up to 33 minutes for a delivery order. “Gen Z is an incredibly important audience for restaurants because this group dines out more than any other generation,” Pendrill continued. For instance, Gen Z was driving the recent increase in takeout/delivery sales.

Operations 189

Operations Loyalty Program Mobile Ordering Consumer Goods 189

Modern Restaurant Management

OCTOBER 10, 2023

Simplifying Loyalty Programs Efficiency in integrating loyalty programs can distinguish between successful and failed initiatives. Franchises need to ensure that loyalty programs are consistent across all locations. This means easy sign-ups, uncomplicated point systems, and a hassle-free redemption process.

Loyalty Program 194

Loyalty Program Franchising Franchise Social Media 194

Modern Restaurant Management

MAY 13, 2024

But two non-negotiables have remained strong for diners: convenience and loyalty. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. In doing so, they improve the customer experience, which, in turn, increases loyalty.

Pricing 197

Pricing Loyalty Program Mobile Ordering Customer Service 197

Modern Restaurant Management

SEPTEMBER 3, 2024

Though restaurant technology isn't one-size-fits-all, especially for small and medium business (SMB) operations looking to scale efficiently, finding the right solutions can make all the difference between a bustling business with customers lined around the block and a chaotic, disconnected dining experience.

Loyalty Program 183

Loyalty Program POS Online Ordering Customer Experience 183

Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

Delivery 223

Delivery Social Media Loyalty Program Customer Service 223

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? How and why are loyalty programs evolving? Loyalty programs are made to cater to customers' ever-changing needs and expectations.

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Modern Restaurant Management

OCTOBER 30, 2024

"We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. . "Value "We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers.

Loyalty Program 100

Loyalty Program Consumer Goods 2025 Customer Experience 100

Modern Restaurant Management

OCTOBER 1, 2020

Many have started offering their menus on third-party delivery websites. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Looking at the data proves much of what we already know.

Delivery 197

Delivery Loyalty Program Download Online Ordering 197

Modern Restaurant Management

OCTOBER 26, 2023

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season. remain eager to dine out. In the U.S.

Customer Experience 189

Customer Experience Mobile Ordering Loyalty Program Point of Sale 189

Modern Restaurant Management

SEPTEMBER 16, 2020

Delivery, takeout and drive-thru. In RMS’ third consumer survey assessing US consumers’ attitudes toward dining , fielded Aug. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic. Chief among those habits?

Delivery 203

Delivery Loyalty Program Online Ordering Dine-in 203

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. What do these programs provide to an organization? Suzi Tripp.

Loyalty Program 217

Loyalty Program Customer Experience Social Media Online Ordering 217

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). The bar where you always feel welcome after a long day's work. Or the restaurant that always delivers on-time and throws in some extras. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. These impacts affect not only the bottom line for businesses but also the dining experience for customers.

Loyalty Program 196

Loyalty Program Customer Service Customer Experience 2024 196

Modern Restaurant Management

NOVEMBER 23, 2021

As colder temperatures creep in and consumer disposable income dips , demand for on-premises dining could start to wane. Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays.

Loyalty Program 189

Loyalty Program Email Marketing Customer Experience Seasonal Menu 189

Modern Restaurant Management

JANUARY 22, 2024

This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience. But precisely, how can you determine what customers want?

Loyalty Program 181

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 181

Modern Restaurant Management

APRIL 17, 2024

Eighty-one percent of diners said they would either stop going to a restaurant altogether or alter their dining hours to avoid prices surging during peak hours and 64 percent said they have a negative reaction to restaurants using surge and dynamic pricing, according to a HungerRush’s National Restaurant Price Surging Survey.

Pricing 197

Pricing Loyalty Program Customer Experience Consumer Goods 197

Modern Restaurant Management

JULY 28, 2022

How the customer prefers to order (for delivery, for pick-up or to dine-in). Loyalty Programs. When registering for a loyalty, your customers give you some of their information to qualify. Loyalty programs also allow you to collect behavioral data. What the customer orders. Company Information.

Loyalty Program 208

Loyalty Program Mobile Ordering Email Marketing Online Ordering 208

7 Shifts

AUGUST 12, 2021

Loyalty Rewards. Restaurant loyalty programs , when done correctly, can increase repeat sales. This method is used by several large food chains, like Starbucks, Panera Bread, and TGI Fridays, which have attracted millions of customers due to their loyalty programs. There are several factors to consider.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

7 Shifts

JULY 12, 2024

Many operators struggle with low profit margins, and it’s easy to fall into this trap. In fact, the average restaurant profit margin just falls between 3% and 6%. By finding the right balance, you can avoid these pitfalls and ensure your business stays profitable. Utilities are another fixed cost to monitor. Constantino writes.

Food Truck 221

Food Truck Customer Service Seasonal Menu Loyalty Program 221

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement. Additionally, the Backdoor “Secret.”Menu

Loyalty Program 188

Loyalty Program Merchandise Mobile Ordering Coupons 188

Modern Restaurant Management

OCTOBER 13, 2022

Recent surveys are showing the vast majority of Americans have been cutting back on dining out. Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App. Taking advantage of the loyalty programs built into an app lets customers spend savvy while patronizing a restaurant more frequently.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

MAY 30, 2023

These raring-to-dine customers were twice as likely as other respondents to increase their future visits. Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. RMS dug deep into many influences on dining choices – including social media.

Loyalty Program 197

Loyalty Program Social Media 2023 Download 197

Next Restaurants

MAY 8, 2024

Invest in high-quality photography showcasing your mouthwatering dishes Don’t just post and forget — engage with your audience and let them share their dining experiences by running fun contests or giveaways. Think strategically about where to place them on your menu. Think strategically about where to place them on your menu.

Loyalty Program 106

Loyalty Program Social Media Point of Sale Online Ordering 106

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

NOVEMBER 15, 2023

For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week. However, households with children were more likely to frequent restaurants – three to four times a week – and more than half plan to spend between $150 and $500 each week on dining out.

Loyalty Program 110

Loyalty Program Mobile Ordering Website Management Online Ordering 110

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9).

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

DECEMBER 9, 2020

Full-service restaurants pivoted quickly to curbside pickup, takeout and delivery. Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Booming Subscriptions.

Loyalty Program 193

Loyalty Program Customer Service Consumer Goods Online Ordering 193

Focus POS

DECEMBER 22, 2021

Being able to offer more than just dine-in channels is key to bringing in new revenues. Also, the best system for your business will be integrated with your in-house system , automatically sharing orders and customer information for delivery, takeout, and dine-in orders. H3: A strong loyalty program.

Management 146

Management Management Loyalty Program Online Ordering 146

Open for Business

MAY 9, 2023

Third-party delivery is booming like never before. In 2020, third-party delivery exploded because it gave restaurants a vital revenue stream during the pandemic. But even now that guests have long since returned to on-premise dining, demand for delivery remains high and shows no signs of going anywhere. billion by 2027.

Delivery 78

Delivery 2023 Customer Service Food Order 78

Modern Restaurant Management

JANUARY 15, 2021

Delivery and DIY. Given that many are not yet comfortable dining out, restaurant businesses are struggling to make ends meet. If you have not put in a takeout or delivery program, it's not too late. If you have not put in a takeout or delivery program, it's not too late. Rewards and Offers.

Social Media 211

Social Media Loyalty Program Food Safety Fine Dining 211

Modern Restaurant Management

SEPTEMBER 7, 2023

The Millennial generation is a force to be reckoned with, not only in the housing market but also in the dining industry. With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge. million in 2022.

Marketing 203

Marketing Loyalty Program Customer Service Catering 203

7 Shifts

OCTOBER 22, 2024

89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity. If you feel that digital marketing isn’t giving your local restaurant the results you need, then it's time to explore more targeted strategies.

2025 195

2025 Marketing Social Media Email Marketing 195

Modern Restaurant Management

OCTOBER 20, 2023

Stemming from rising inflation, consumers are also uncertain on whether it’s less expensive to dine out or eat in. A Restaurant Pulse Check by Vericast found that nearly half of consumers plan to spend less on dining out in 2023. Restaurants can’t function well with a haphazardly combined disparate tool set.

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Service with a smile is not a thing of the past.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

AUGUST 9, 2022

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image. There are no shared pens necessary.

Loyalty Program 201

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 201