7 Shifts

MARCH 3, 2021

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!) , and making the restaurant business better for it. This places kitchens at the center with and multiple spokes—from delivery to meal kits to virtual brands—all coming out of it.

2021 195

2021 Fast Casual Back of House Front of House 195

Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Many brands were able to turn a profit from the lockdowns and social distancing orders by shifting operations toward drive-thru, delivery, pick-up, and curbside models. Just as one issue seemed fixed, another presents itself.

Franchise 196

Franchise Franchising 2022 Fast Casual 196

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Here are a few examples of each: First-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

JANUARY 29, 2020

As we head into 2020 and digital ordering continues to boom, the restaurant segment is in for some major changes, particularly when it comes to delivery. According to research done by eMarketer , 23 percent of all smartphone users will use a food delivery app by 2023. Still, these partnerships aren’t always a win-win situation.

Delivery 184

Delivery Front of House Customer Service Fast Casual 184

7 Shifts

DECEMBER 16, 2020

Delivery & takeout Initially, The Snug followed what many restaurants were doing by implementing their own takeout and delivery service. Zack himself took up the role of delivery driver and spent his evenings driving food orders across the city. San Francisco did this shared spaces program, like a lot of cities.

Back of House 284

Back of House Front of House FOH Point of Sale 284

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Who makes the magic happen?

Food 189

Food Food Safety Front of House Fast Casual 189

EATER

NOVEMBER 11, 2020

Ghost kitchens are essentially just industrial kitchen spaces that only offer delivery and pick-up, doing away with dine-in service entirely, in favor of virtual restaurants that live online. If the image of a digital kitchen housed at the gates of a military academy sounds depressing to you then, well… yeah.

Delivery 113

Delivery Front of House Fast Casual Dine-in 113

Black Box Intelligence

NOVEMBER 17, 2022

On the guest count front, there continues to be good and bad news. Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. In fact, October’s same-store sales growth of +5.2% in October, a 0.4

Front of House 98

Front of House Fast Casual Back of House Fine Dining 98

Deliverect

SEPTEMBER 2, 2019

With the whole restaurant industry getting on the delivery bandwagon, you may be feeling the heat and wondering if it’s time to jump on yourself. But is food delivery worth the investment? Rest assured: not only does delivery pay off, it’s not all that hard to get into – especially if you work with us!

Delivery 94

Delivery Food Online Ordering Front of House 94

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

Certification 88

Certification Fast Casual Sustainability Front of House 88

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

Fast Casual 221

Fast Casual Hiring Online Ordering Front of House 221

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Black Box Intelligence

SEPTEMBER 16, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Black Box Guest Intelligence data confirms that customers opt for off-premise options including take-out and delivery more now than they did prior to the pandemic. Restaurant same-store sales growth was +5.3% rating. .

Fast Casual 97

Fast Casual Point of Sale Front of House Fine Dining 97

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. In doing so, the opportunity to fast upsell and cross promote increases with all the menu options at their fingertips. Menu and order Customization.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Black Box Intelligence

DECEMBER 16, 2022

Based on their 3-year same-store sales growth, the segments that performed the best fell under the limited-service category: quick service and fast casual. In October, front-of-house hourly staffing was down just 2% from October of 2019. However, when looking more granularly at the data, same-store sales growth was -3.4%

Fast Casual 98

Fast Casual Point of Sale Front of House Fine Dining 98

Modern Restaurant Management

NOVEMBER 1, 2021

Pandemic pressure: After more than a year of working in an environment fraught with uncertainty and panic, front-of-house staff got fed up with the lack of employee rewards, high risks, long hours, and low pay. Some operators are taking the financial risk, offering wage increases for front-of-house staff.

Front of House 208

Front of House Fast Casual Dine-in POS 208

Modern Restaurant Management

APRIL 29, 2020

Joey Coiffi, top photo, CEO of The Salad House , a growing New Jersey-based fast casual franchise, discusses how their restaurants were able to quickly ramp up to help out, the impact of social media sharing as well as restaurant technology's role in giving back. This was really quick. It's been a challenge.

Social Media 189

Social Media Front of House Back of House Fast Casual 189

7 Shifts

AUGUST 16, 2024

On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. When issues arise, such as missing food delivery or a staff shortage, a manager must think quickly and find solutions. As of 2024, they make around $26.42

2024 195

2024 Management Management Leadership 195

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

Back of House 52

Back of House BOH FOH Front of House 52

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Rely on Technology to Increase Operational Efficiency. Enhance CX with Accelerated Contactless Adoption.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

MAY 18, 2020

The Small Business Administration (SBA), in consultation with the Department of the Treasury , released the Paycheck Protection Program (PPP) Loan Forgiveness Application and detailed instructions for the application. Step-by-step instructions on how to perform the calculations required by the CARES Act to confirm eligibility for loan forgiveness.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Casual dining – 28%. Fast casual – 26%. Fine dining – 28%. Quickservice – 29%. Coffee & snack – 27%. Satisfaction is paramount.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

EATER

AUGUST 13, 2020

Peaches Hot House’s fried chicken packaged to-go. Today the seatless bar has a few menus strewn across it, the whiteboard reads “takeout and delivery,” and the furniture is stacked to one side of the dining room. But despite of all of this, Peaches Hot House is busier than ever. 15 gallons of cocktails. 180 ramekins of aioli.

Front of House 104

Front of House Back of House Point of Sale Fast Casual 104

Black Box Intelligence

OCTOBER 27, 2022

Another possible factor; there has been an increase in front-of-house employee retention and, compared to last year, a decrease in employee absences due to COVID-19. September same-store sales growth was +5.2%, just a minor dip from the +5.3% reported in August. Though this month’s results are an improvement over the average -4.9%

2022 98

2022 Point of Sale Fast Casual Fine Dining 98

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. The modern Kitchen Display System (KDS) will be more interactive to increase operational efficiencies and improve quality of food for the chefs and their teams.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Restaurant Clicks

DECEMBER 17, 2021

If you’re looking for delicious sushi in Dumbo, I have compiled a list of my favorite spots that range in dining experiences from casual takeout spots to fine-dining Japanese bistros. Saketumi Asian Bistro Iron Chef House Kyoto Ozu Japanese Cuisine & Lounge Hibino KI Sushi Taiki Daigo Hand Roll Bar. Iron Chef House.

Front of House 101

Front of House Fine Dining Fast Casual Back of House 101

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Goliath Consulting

JUNE 15, 2021

Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. What are causing these disruptions in the US food supply chain?

Supplies 165

Supplies Food Supply Front of House Fast Casual 165

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Foodable

JANUARY 22, 2021

The Fast Casual Nation podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurateurs who work in one of the fastest-growing segments of the restaurant industry. Founded in 2008, Fajita Pete's specializes in delivering authentic, quality fajitas to your door.

Fast Casual 89

Fast Casual Front of House 2008 Small Business 89

Black Box Intelligence

NOVEMBER 17, 2022

On the guest count front, there continues to be good and bad news. Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. In fact, October’s same-store sales growth of +5.2% in October, a 0.4

Front of House 40

Front of House Fast Casual Back of House Fine Dining 40

The Restaurant Times

JANUARY 24, 2022

Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants. In addition, front-of-house staff, and back-of-house staff will be able to interact quickly and efficiently to provide the greatest possible dining experience for customers.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

7 Shifts

NOVEMBER 19, 2019

Before restaurants can record a profit, they need to take several expenses into account—inventory, kitchen equipment, building utilities, and of course, labor. What is Restaurant Labor Cost Percentage? Some businesses choose to calculate labor cost as a percentage of operating costs rather than a percentage of sales.

Management 253

Management Management Employee Relations Restaurant Law 253

Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. Quick-service and fast casual restaurants fall under the limited-service umbrella. Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. That’s who we serve at Black Box Intelligence. Full-service restaurants.

Fast Casual 98

Fast Casual Fine Dining BOH FOH 98