Culinary Cues

MAY 23, 2021

Why would I say such a thing when so many restaurateurs and chefs are beside themselves with trying to staff their operations, culinary schools are trimming their operations or closing their doors, and restaurants are unable to find the product they need through a distribution network crippled from pandemic uncertainty?

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Modern Restaurant Management

NOVEMBER 8, 2023

But the expectations of guests and owners did not change. Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs). Panicked at first, some restaurant and F&B operations managed to adjust. Not operators.

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Recruiting Guest Recovery Advertising Food Supply 190

Modern Restaurant Management

APRIL 19, 2021

Every brand has had to react quickly to stay in business while trying to keep guests and customers safe. Online sales, curbside pickup, and delivery skyrocketed as restaurants scrambled to adapt. Here is what brands are turning to as they look toward recovery and beyond. Predictive Tech for Food and Labor.

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Guest Recovery Point of Sale Inventory Back of House 190

7 Shifts

JANUARY 11, 2021

When it comes to making it through the winter, the health of your staff and guests is item number one. Keeping your staff and your guests safe and healthy is the most essential thing we can do. Accept and Approve time-off requests for sick employees, and make sure you give ample time off for recovery.

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Guest Recovery Online Ordering Outdoor Front of House 358

Black Box Intelligence

OCTOBER 29, 2024

Despite these challenges, the resilience shown by local businesses and the rapid recovery in some states highlight the industry’s ability to adapt, even amid natural disasters. Thus, our previous predictions of a recovery have seemingly come sooner than we previously anticipated. Thus, delivery sales hit positive growth in Q3 2024.

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2024 2025 Guest Recovery Fast Casual 52

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way.

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2022 Mobile Ordering Guest Recovery Point of Sale 216

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress.

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Guest Recovery Mobile Ordering Kitchen Safety Food Safety 216

Modern Restaurant Management

MAY 16, 2020

Make sure your hours of operation are current and consistent on your website, social media, and your voicemail message. Deliver on Delivery. Delivery offers fewer chances for guest recovery than dine-in. Each office may have unique delivery requirements. Use checklists to eliminate order mistakes.

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Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. . "Quality, " Top Recovery Trends.

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2021 Guest Recovery Online Ordering Point of Sale 190

Culinary Cues

APRIL 3, 2020

How do we balance lower volume with financial needs of the operation? [] CUSTOMERS ARE CONCERNED ABOUT THE SAFETY OF THE FOOD THEY ORDER. Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests.

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Guest Recovery Social Media Kitchen Safety Food Safety 322

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. As the Head of U.S.

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2020 Restaurant Law Fine Dining Outdoor 285

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

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Guest Recovery Kitchen Safety Customer Service Food Safety 317

Modern Restaurant Management

AUGUST 16, 2021

This edition of MRM Research Roundup features the latest facts and figures of restaurant operations, the state of business dining, and the mid-year gift card report. Throughout the pandemic, QSR restaurants, particularly chains, benefitted from well-established off-premises services, like carry-out, drive-thru, and delivery.

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2021 Guest Recovery 2019 Point of Sale 180

Modern Restaurant Management

MAY 6, 2021

However, the post-pandemic industry will face new challenges even as recovery begins. To tackle the concerns of customers and employees while focusing on business growth, restaurant owners will need to look to innovation and reimagine how they once operated. For customers, it became a new experience. Mom and Pop Remodeling.

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Kitchen Safety Guest Recovery Employee Relations Technology 190

Modern Restaurant Management

JULY 30, 2020

But to get there, management will have to navigate through months of uncertainty and disruption, shoulder a massive drop in revenue, and redesign operating procedures based on somewhat-unpredictable regulations. All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for.

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Guest Recovery Food Safety Fine Dining Management 189

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery.

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2021 Fast Casual Mobile Ordering Guest Recovery 190

Foodable

MAY 8, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. Since the green light was given to reinstate operations in Texas, recent survey data shows 40 percent of dining venues have opened their doors and reestablished food service.

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Guest Recovery Operations Kitchen Safety Point of Sale 76

Modern Restaurant Management

MAY 6, 2020

A : As states and counties look to reopen across the US, one area restaurant operators are looking toward is their supply chain. As trends and ordering patterns have shifted, we’ve worked hard to identify areas most or least affected as the pandemic continues, and recommendations for the best ways operators can move forward.

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Supplies Guest Recovery Food Supply Communication 166

Modern Restaurant Management

APRIL 1, 2020

As restaurant operators, you are a part of the community, providing an experience and opportunity for people to come together, celebrate events or both. Since guests cannot frequent their favorite establishments in person, they're now leaning on you to bring a "dine-in experience" to their homes.

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Guest Recovery Customer Experience Social Media Food Order 166

Modern Restaurant Management

JULY 30, 2020

But to get there, management will have to navigate through months of uncertainty and disruption, shoulder a massive drop in revenue, and redesign operating procedures based on somewhat-unpredictable regulations. All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for.

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Guest Recovery Food Safety Fine Dining Management 162

Modern Restaurant Management

MAY 18, 2022

For the same time period, takeout and delivery sales were down seven percent. The restaurant recovery is real in major markets across the U.S. Guests in the Midwest were slightly more generous this quarter, with Indiana coming in at the highest across all tipped transactions with an average tip percentage of 21.29

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Dine-in Guest Recovery Merchandise 2022 180

Restaurant365

MAY 26, 2021

More than ever before, adopting efficient practices and processes, especially in tight margin segments of business, like alcohol, is a key to successful recovery and resurgence for 2021. Without efficient processes, businesses from bars to hotels can get lost in the weeds and lose time that should otherwise be spent with their guests.

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Bar Guest Recovery Cash Management Food Truck 158

Modern Restaurant Management

DECEMBER 15, 2020

With COVID-19 slowing foot traffic, and the possibility for more in-person dining restrictions on the horizon, restaurant operators are increasingly investing in AI-enabled technology to redefine the restaurant experience. Restaurants are serving guests who are more digitally enabled than ever before. The Rise of Digital Channels.

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Guest Recovery Mobile Ordering Customer Experience 2025 175

Modern Restaurant Management

APRIL 27, 2020

The National Restaurant Association released new guidance for operation reopening which provides a basic summary of recommended practices that can be used to help mitigate exposure to the COVID-19 virus. The document is meant to be used in conjunction with instruction operators receive from authorities during their reopening phase-in.

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Food Safety Document Guest Recovery Download 231

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. So just how do you meet this return of demand while operating with a smaller team? With a reduced team rushed off their feet, the time spent creating a guest experience through engagement can get lost.

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Mobile Ordering Ordering Front of House Guest Recovery 187

Foodable

NOVEMBER 30, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Joel Montaniel, chief executive officer and co-founder of SEVENROOMS about helping operators build their direct and personalized relationship with guests.

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Guest Recovery Management Management Hospitality 80

Modern Restaurant Management

AUGUST 25, 2020

Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more. Energy impact can be minimized with the use of energy recovery devices. Giving consumers control through their own mobile devices will be vital to success.

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Design Guest Recovery Consumer Goods Fine Dining 213

Restaurant365

MAY 22, 2020

Understanding how to schedule and engage your staff is one of the most essential aspects of being a successful restaurant owner or operator. if your restaurant serves more takeout orders than delivery orders, you should schedule your staff to reflect the demand in your leading service type). Conclusion.

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Guest Recovery Recruiting Document Point of Sale 148

Modern Restaurant Management

SEPTEMBER 27, 2021

Six major themes are expected to drive restaurant operator profitability and beverage attachment post-COVID, according to the Coca-Cola 2021 Fountain Foodservice Beverage Strategy Survey. Plan for off-premise growth : new behaviors will stick, with higher anticipation of incremental off-premise consumption like pickup and curbside delivery.

Food Safety 189

Food Safety Consumer Goods Beverage Mobile Ordering 189

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

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2024 2023 Food Order 2013 190

Foodable

JULY 6, 2021

Listen to "Understanding, Engaging, and Retaining Your Guests | Season 4, Vol. Bikky is the first CRM for restaurants that helps them power digital hospitality by providing the system of record for all of the restaurant's guest data. 2: Bikky" on Spreaker. It allows restaurants to focus on hospitality.

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Guest Recovery Email Marketing Point of Sale Hospitality 96

Modern Restaurant Management

OCTOBER 19, 2021

The first step is to verify your liquor license and operating permits are renewed and active. Many restaurants now incorporate electronic ID checking machines or set point of sale reminders to specify the birthdate a guest must be born on or after to be served alcohol. Currently, 16 states and Washington, D.C.

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License Point of Sale Employee Relations Restaurant Law 216

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

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2021 Online Ordering Mobile Ordering Guest Recovery 190

7 Shifts

APRIL 23, 2021

Now as we enter a recovery stage, the biggest challenge that's emerged has become finding enough staff to fit the demand. The operator of Chengdu Taste and Mian, with 13 locations, told the New York Times that they may have to close multiple restaurants due to the lack of staff. Do you need someone to make deliveries part-time?

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Hiring Front of House Back of House Food Safety 370

Foodable

JULY 13, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Micha Magid , the co-founder and co-chief executive officer of Mighty Quinn's , to explore virtual restaurants, nationwide delivery, and making the transition to digital.

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Guest Recovery Hospitality Franchising Franchise 90

Modern Restaurant Management

MAY 19, 2020

While many find hope for the industry as the country re-opens, the road to recovery is a very long and uncertain one. Local and state guidelines will also have an impact on how restaurants must operate in order to keep their staff and patrons as safe as possible. Your restaurant brand is the promise you make to your guests.

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Guest Recovery Kitchen Safety Food Safety Email Marketing 190

Goliath Consulting

DECEMBER 12, 2020

In our last restaurant technology blog, we discussed COVID-19 pandemic’s impact on the growth and development of AI voice technology and how it was quickly modernizing the drive-thru operations as we know it (1). AI tech now enables cameras to perform designated tasks, recognize faces, and alert managers when issues arise in operations (2).

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2021 Kitchen Safety Food Safety Loyalty Program 167