7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. You can even share important documents, like updated policies or tax forms.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

AUGUST 20, 2024

However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. Tracking and implementing strategies to improve this metric will allow you to maximize your dining space and generate more revenue.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave. Table of Contents.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Culinary Cues

MARCH 26, 2022

Seriously, why would you ever jump into the deep end unless you had a plan and real-life measurements that serve as a roadmap? These are the restaurateurs who call me up and ask: “My dining room is full, why am I not making any money?”. [] NOT UNDERSTANDING HOW TO PLAN EFFECTIVE MENUS. Training ALWAYS pays back in dividends.

Cash Management 376

Cash Management Social Media Restaurant Law Communication 376

7 Shifts

JULY 24, 2020

While achieving Enlightened Hospitality may seem redundant while you only serve takeout, it should be a core value of your restaurant and hiring process. This is probably the only time in your restaurant management career that you’ll be able to take actual breaks! That’s why we’ve selected 3 books that focus on people—customers and staff.

Book 370

Book Management Management Restaurant Law 370

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

AUGUST 20, 2020

Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. When you optimize restaurant efficiency, your business will be able to cope during troubling times, and thrive during good times. Fortunately, tech can help boost operational efficiency in restaurants.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Culinary Cues

DECEMBER 12, 2020

Chef Marc Meneau was such a chef – a powerful personality who elevated the dining experience – a chef who lived excellence every day in his restaurant L’Esperance in Vezelay, France. The dining room was perfectly appointed with fresh flowers, the finest tabletop details, and magnificent views of the L’Esperance gardens.

Fine Dining 362

Fine Dining Back of House Dine-in Presentation 362

Culinary Cues

MAY 12, 2022

These are the restaurants where dining is much, much more than just consuming food. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. I get it, profit in restaurants is sometimes hard to come by.

Pricing 362

Pricing Consumer Goods Training Customer Experience 362

Culinary Cues

APRIL 26, 2020

Having your chef walk through the dining room and connect with guests is a way to make customers feel special and provides an opportunity for them to ask serious questions about the menu. There is so much to think about, so many decisions to make, and so much angst about what the future holds. Everything helps.

Guest Recovery 317

Guest Recovery Kitchen Safety Customer Service Food Safety 317

Culinary Cues

SEPTEMBER 15, 2022

Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. It all matters – education level, income bracket, age range, frequency of dining, and food and wine preferences. [] KNOW WHAT YOU WANT TO BE AND HOW YOU WANT TO BE PERCEIVED. Don’t try to be something that you are not.

Fine Dining 403

Fine Dining Front of House Customer Service Customer Experience 403

7 Shifts

AUGUST 12, 2020

Your marketing plan is your year-long guide to seek opportunities in public holidays and cultural events; it’s your marketing budget that will help reduce risk and minimize overspending; it’s your insights into customer behavior and trends; it’s your pièce de résistance to serve up a great experience and achieve your financial targets.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

OCTOBER 7, 2021

As a precaution, dining areas were closed and at one point, even eating al fresco was prohibited in certain areas. Dining room procedures. Reservation processing. Dining Room Procedures. Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. Kitchen operations.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Culinary Cues

AUGUST 31, 2024

In a restaurant, it is evident in the atmosphere of the operation, how well everything is maintained, the presentation of food on the plate, the aromas and flavors of the dining experience, the commitment of staff members, and the reputation of the operation in the community. The mission statement is THAT IMPORTANT! The shorter, the better.

Customer Service 323

Customer Service Social Media Customer Experience Reference 323

7 Shifts

JUNE 4, 2021

For fine dining, around 30 percent. For fine dining, around 30 percent. Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. If it's not measured, it won't be managed. But what should be measured, and how? Table of Contents: Cost of Goods Sold. Health care.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Restaurant Clicks

NOVEMBER 12, 2021

If you’re planning an event, like a milestone birthday, holiday party, or work dinner, you’ll want to check out restaurants that offer private dining. If you’re planning an event, like a milestone birthday, holiday party, or work dinner, you’ll want to check out restaurants that offer private dining. But, don’t be overwhelmed!

Dine-in 129

Dine-in Seasonal Menu Fine Dining Book 129

Culinary Cues

APRIL 15, 2020

It seems that we have reached a point where acceptable casualties is a consideration in so many decisions. This forum has been essential as people from all over the world developed their philosophy of life and ethical/moral standards. [] RESTAURANTS ARE IN THE BUSINESS OF REWARD AND RECOGNITION.

Travel 377

Travel Small Business Point of Sale Back of House 377

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? How do you ensure guests feel welcome when they arrive?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. Serving smaller portion sizes. Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Simplified Menus. Simplified Menus.

2022 218

2022 Customer Service Online Ordering Website Management 218

Culinary Cues

APRIL 1, 2024

I picked up the clipboard holding an overview of restaurant reservations for the night as well as a stack of banquet orders that will tax the system until well after midnight. Underneath it all we do know that most of the time it was very hard work – physically, mentally, and emotionally.

Back of House 327

Back of House Kitchen Safety Hotels Front of House 327

Culinary Cues

APRIL 25, 2021

Would it be noise, folk music, country, rock and roll, or classical; would we focus on quick service, organic vegetarian, burgers and pizza, bar-b-que, full-service, or fine dining. I find it very interesting how diverse the food experience is. In all cases, the process of eating is important and accomplishes similar goals.

Food 426

Food Fine Dining Café Customer Experience 426

Culinary Cues

DECEMBER 3, 2022

My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time. A light day in terms of events, but the restaurant is capped on reservations. I nod and give him a thumbs up.

Back of House 346

Back of House Hotels Front of House Book 346

7 Shifts

DECEMBER 17, 2020

The coffee shop where the baristas seem happy to serve you. The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register. For full-service restaurants, many POS or reservation systems can also help collect data for you.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Culinary Cues

NOVEMBER 8, 2019

The host peeks her head in the kitchen and says: “the dining room just filled –hang on, here it comes!” It’s 5:15, 120 degrees in front of the battery of ranges, and sweat is pouring down every cook’s back, dripping off their foreheads. Slow” is the curse for a line cook. Line cooks live on this precipice every day. It’s 6 p.m.

Fine Dining 369

Fine Dining Dine-in Restaurant Law Take-out 369

Modern Restaurant Management

JULY 13, 2020

Particularly as they’re learning how to best operate amidst new outbreaks to create the dining experiences patrons expect. Here are three new things consumers expect: Consumers Expect to Dine in the Way They’re Most Comfortable. However, a surge in hot spots means the dining experience will continually evolve.

Consumer Goods 215

Consumer Goods Food Safety Customer Service Hiring 215

7 Shifts

JULY 30, 2021

Many of these diners even use these social platforms to pick and choose their next dining experience. Given the fact that nearly 80% of patrons visit a restaurant's website before deciding where to dine-out, you want to make sure that your website stands out from the rest! Did you know that over 35% of restaurant customers in the U.S.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Lavu

OCTOBER 13, 2023

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. The ideal turnover rate changes based on type of restaurant. How to Calculate Table Turnover Rate?

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

7 Shifts

OCTOBER 31, 2022

This section gives a high-level overview of the business you're looking to start: tell investors what your restaurant is all about, who your team is, and how you're going to serve the market. Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.)

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

MARCH 25, 2022

When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs. Although the new tool required many restaurant staffers to serve dual roles as waitstaff and technical consultants, using QR codes was a resounding success. QR codes are nothing new.

Social Media 215

Social Media Email Marketing Mobile Ordering Kitchen Safety 215

Modern Restaurant Management

JULY 3, 2024

A well-crafted website serves as the virtual storefront for your restaurant, providing potential diners with a glimpse into your establishment's unique offerings, ambiance, and culinary delights. Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible.

SEO 195

SEO Website Management Online Ordering Mobile Ordering 195

Modern Restaurant Management

NOVEMBER 22, 2021

Amid all the unknowns COVID-19 has served up over the past year and a half, a few certainties have emerged. Now, more than ever, dining establishments need to delight customers at every touchpoint, gain real-time customer feedback and secure competitive insights. Listings are vital for guests who search online for places to dine out.

Sustainability 227

Sustainability Guest Recovery Customer Experience SEO 227

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Square : Online ordering for pickup, curbside, local delivery, or self-serve ordering; ideal for restaurants already using Square. Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Culinary Cues

APRIL 22, 2024

Or maybe, as is being done in NFL football stadiums now, restaurants should simply charge a lease fee for the right to make a reservation. How can a chef set the stage for a dining experience if restaurants continue to look at everything as an extra charge. Bread has always been a given. Hardly worth the $8-$12 that restaurants charge.

Consumer Goods 292

Consumer Goods Pricing Customer Experience Hospitality 292

Modern Restaurant Management

DECEMBER 27, 2023

Where Automation Can Help For instance, automated reservation systems and AI-driven customer analytics are enabling restaurants to provide more personalized service, while robotic kitchen assistants are undertaking repetitive cooking tasks, freeing staff to focus on the creative and interpersonal aspects that elevate the dining experience.

2024 202

2024 Food Supply Kitchen Safety Influencer 202

7 Shifts

OCTOBER 17, 2019

While Instagram in particular has taken the food and restaurant communities by storm, it’s still important to have a website to serve as your restaurant’s official home on the internet. In the modern marketing landscape, it’s difficult to stay in business without an online presence.

Demo 240

Demo Website Management Online Ordering SEO 240

Modern Restaurant Management

AUGUST 13, 2020

Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed. Diversifying Revenue Streams. drive-thru, curbside pick-up, etc.).

Dietary Restrictions 197

Dietary Restrictions Online Ordering Customer Experience Dine-in 197

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. Among the findings: Most diners are not overly fearful, with 57 percent making no change to their dining behaviors.

Front of House 199

Front of House Back of House Restaurant Law Food Safety 199