Modern Restaurant Management

NOVEMBER 23, 2020

While each restaurant has its own unique needs based on the existing HVAC system, size, layout and construction of the indoor dining and kitchen area, there are a range of solutions and measures to improve indoor air quality for every indoor environment. Air Filtration. High Ventilation. Air Ionization.

Dine-in 223

Dine-in Technology Employee Relations Outdoor 223

7 Shifts

JANUARY 31, 2023

This makes the day the perfect occasion for restaurants to offer special menus or wine pairings and to celebrate romance with their customers. Restaurants can make Valentine’s Day a profitable holiday by offering special menus and promotions that cater to couples celebrating a first date or an anniversary.

Specials 195

Specials Online Ordering Email Marketing Loyalty Program 195

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. Adjustments include single-use menus, disposable cutlery and plates, sanitizing tables and all areas open to human touch, allowing a limited number of guests for dining in, and others. Prioritize Health Concerns. Emphasize Delivery.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

Culinary Cues

AUGUST 21, 2023

Suddenly patrons were standing in long lines not just for the food and ambience, but to catch a glimpse of the chef in his (or noticed better late than never) or her starched chef whites wearing a smile and walking through the dining room like a member of royalty. People traveled cross country to experience these chef extravaganzas.

Back of House 400

Back of House Food Supply Government Dine-in 400

Culinary Cues

FEBRUARY 18, 2020

Even the difference between restaurants that serve three meals per day vs. one that focuses entirely on dinner will be an entirely different ballgame. Always a specialized space for members, the club setting maintained a market space for food that was based on tradition, classic preparations, and to a large degree a “food cost free zone”.

Beverage 498

Beverage Events Food Order Website Management 498

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. And when customers are empowered to handle these tasks, dining room staff can take extra care to do what they do best—give guests memorable dining experiences. Embrace Digital Hospitality ??

2021 370

2021 Front of House Social Media Mobile Ordering 370

Culinary Cues

OCTOBER 30, 2023

Yes, it’s true – when the Michelin Guide decided to recognize some exceptional street food vendors with Michelin Stars, they broke the barrier of snobbery noting that excellence can happen outside of traditional fine dining. If fine dining is your objective, then make the commitment knowing what’s involved.

Fine Dining 367

Fine Dining Front of House Dine-in 2016 367

Culinary Cues

NOVEMBER 25, 2019

There is never enough to be independent, and certainly no vision of a future in the food business, but for now – it serves a purpose. Those entry-level positions offer a multitude of advantages and truly serve a need. What is important is that at the end of the week there is some cash in your pocket, albeit – not very much.

Fine Dining 403

Fine Dining Food Order Back of House Uniforms 403

7 Shifts

SEPTEMBER 1, 2022

If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters. Table of Contents. What does 86 mean?

Definition 360

Definition BOH FOH Front of House 360

7 Shifts

AUGUST 12, 2020

Your marketing plan is your year-long guide to seek opportunities in public holidays and cultural events; it’s your marketing budget that will help reduce risk and minimize overspending; it’s your insights into customer behavior and trends; it’s your pièce de résistance to serve up a great experience and achieve your financial targets.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave. Table of Contents.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

AUGUST 12, 2021

Email marketing allows restaurants to notify their consumers about current promotions and serves as a branding strategy. In today's highly competitive environment, restaurant marketing requires precise, dependable, and complete consumer data. Data acquired about your actual consumers can be used in both online and offline marketing campaigns.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

Culinary Cues

APRIL 26, 2020

Having your chef walk through the dining room and connect with guests is a way to make customers feel special and provides an opportunity for them to ask serious questions about the menu. There is so much to think about, so many decisions to make, and so much angst about what the future holds. Everything helps.

Guest Recovery 319

Guest Recovery Kitchen Safety Customer Service Food Safety 319

Culinary Cues

AUGUST 22, 2022

Paul de Vance in southern France, or the walled in villages of Tuscany, the narrow streets of Oslo, Norway, and the typical hidden villages found in parts of historic Germany; places that were home to those special little restaurants that reflect the terroir of the region. Bigger isn’t always better. That was it!

Seating 452

Seating Front of House Back of House Cash Management 452

Culinary Cues

DECEMBER 12, 2020

Chef Marc Meneau was such a chef – a powerful personality who elevated the dining experience – a chef who lived excellence every day in his restaurant L’Esperance in Vezelay, France. The dining room was perfectly appointed with fresh flowers, the finest tabletop details, and magnificent views of the L’Esperance gardens.

Fine Dining 363

Fine Dining Back of House Dine-in Presentation 363

7 Shifts

OCTOBER 22, 2024

Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines. Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

JUNE 4, 2021

For fine dining, around 30 percent. For fine dining, around 30 percent. Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. If it's not measured, it won't be managed. But what should be measured, and how? Table of Contents: Cost of Goods Sold. Health care.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

7 Shifts

JUNE 28, 2021

And regardless of whether these guests are dining in, taking out, or getting delivery, food safety needs to be at the top of mind for your restaurant and your staff. You can even use a task management software to design special tasks lists for employees come inspection time. How does a typical inspection work and how do I prepare?

Kitchen Safety 370

Kitchen Safety Food Safety Food Supply Equipment 370

Culinary Cues

AUGUST 31, 2024

In a restaurant, it is evident in the atmosphere of the operation, how well everything is maintained, the presentation of food on the plate, the aromas and flavors of the dining experience, the commitment of staff members, and the reputation of the operation in the community. The mission statement is THAT IMPORTANT!

Customer Service 326

Customer Service Social Media Customer Experience Reference 326

Culinary Cues

NOVEMBER 6, 2022

I have been impressed and disappointed in many from those exclusive fine dining establishments with food that should be admired for its beauty to greasy spoons with the best burgers you will ever find. There are, of course, restaurants and there are restaurants. They are all part of my passion for the preparation and service of food.

Food Truck 406

Food Truck Customer Service Customer Experience Food Supply 406

Culinary Cues

APRIL 1, 2024

Underneath it all we do know that most of the time it was very hard work – physically, mentally, and emotionally. We do know that there were countless days when we thought we wouldn’t pull it off, when being in the weeds was all too common, and at any moment everything was doomed to collapse – yet we managed to soldier through.

Back of House 329

Back of House Kitchen Safety Hotels Front of House 329

7 Shifts

FEBRUARY 26, 2021

Send customers special offers, communicate directly, and keep them up to date. Include a postcard in all orders with a QR code or simple link in all of your orders to serve as a reminder. Dine-in and off-premise are very different things, and it's a must to take into account. It will still cost you to run your own delivery.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Culinary Cues

NOVEMBER 22, 2024

Respectable restaurants either bake their own or invest the time to find an exceptional resource for this essential ingredient in the dining experience. Bacon is well served in nearly everything, but it reigns supreme at breakfast time. Before children speak, they sing, Before they write, they paint, As soon as they stand, they dance.

Food 341

Food Front of House Point of Sale Back of House 341

Culinary Cues

SEPTEMBER 1, 2023

So, I began to think about patterns and habits of this type and how my exercise goal might serve as a model for restaurants seeking to find a formula for success. How powerful is a complete dining experience and what exactly is it? How much time and effort are placed on this? How much time and effort are placed on this?

Fine Dining 328

Fine Dining Dine-in Front of House Design 328

Modern Restaurant Management

JULY 12, 2022

While having a special menu for Restaurant Week is important, so is keeping your bottom line in check. Consider how profitable and scalable your special menu items are with a cost/benefit analysis to ensure you’ll break even or come out ahead when the week is over. Be In Charge of Your Own Marketing.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Culinary Cues

APRIL 15, 2020

It seems that we have reached a point where acceptable casualties is a consideration in so many decisions. This forum has been essential as people from all over the world developed their philosophy of life and ethical/moral standards. [] RESTAURANTS ARE IN THE BUSINESS OF REWARD AND RECOGNITION.

Travel 380

Travel Small Business Point of Sale Back of House 380

7 Shifts

JUNE 29, 2022

They employ thousands of people and have served billions, and with so many people affected, it's understandable why there are franchise-specific laws and regulations in place. Tools For Supporting Franchise Compliance. What Does Franchise Compliance Even Mean? State Law Compliance. These states include Alabama, New Mexico, and West Virginia.

Franchise 370

Franchise Franchising Restaurant Law Document 370

7 Shifts

AUGUST 16, 2021

They also serve as a place to offer short training sessions for new practices, taste new dishes and connect with them team. Whether it's in the kitchen or a private dining room, keep it the same every time. The way to run great shifts is to get out ahead and schedule pre-shift meetings. Here's how to do it right: Table of Contents.

Front of House 397

Front of House Back of House Customer Service Coaching 397

7 Shifts

AUGUST 26, 2019

The easiest and most common way to drive revenue is to adjust your prices and offer specific promotions and specials like happy hour. Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. Revenue management is not a new concept. Control table turnover.

Management 408

Management Management Airlines Customer Service 408

Social Hospitality

OCTOBER 10, 2023

Lockdowns and social restrictions ushered in a new way of life, redefining how we work, socialize, and even dine. Unlike traditional brick-and-mortar establishments, virtual restaurants lack a physical dining space. Instead, they serve solely through delivery or takeout. Are virtual restaurants the future of dining?

Online Ordering 222

Online Ordering Social Media Food Order Customer Experience 222

Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic.

Customer Experience 215

Customer Experience Email Marketing Social Media Online Ordering 215

7 Shifts

JULY 25, 2024

7 revenue streams restaurants of every type need to pay attention to Restaurant owners must look beyond traditional dine-in revenue and diversify their income streams. 7 revenue streams restaurants of every type need to pay attention to Restaurant owners must look beyond traditional dine-in revenue and diversify their income streams.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

Culinary Cues

DECEMBER 3, 2022

The hotel restaurant doesn’t serve lunch (except for special events) which gives us a chance to catch our breath. We review the bakery components on the special menus for the day and typical inventory of baked goods for restaurant service. It’s 5:30am when the alarm clock screams “it’s time!” I nod and give him a thumbs up.

Back of House 349

Back of House Hotels Front of House Book 349

Culinary Cues

JUNE 16, 2020

For nearly four decades the job of cook dominated the media and served as a major point of conversation and entertainment for guests of all ages and socio-economic backgrounds. Is the relationship of food and dining much less important to all stakeholders? After a period of time – that restaurant meal was pushed to the back burner.

Social Media 292

Social Media Entertainment Email Marketing Customer Experience 292

Culinary Cues

SEPTEMBER 14, 2023

There are masters to serve, people who depend on the work of the culinary professional, who trust that their food will be prepared properly, that it will be managed and handled well, and the plate viewed as an important canvas on which the technician and artist paints. If this is not their norm, then pay attention.

Employee Relations 396

Employee Relations Training Fine Dining Take-out 396

Culinary Cues

MAY 27, 2023

Dedicate the effort to make it special, make the time to allow everyone to sit down TOGETHER and break bread, talk, relax, and laugh together (front and back of the house). TECHNOLOGY AND RESTAURANT CULTURE Learning to live with technology and stay in control is essential. We need to embrace the good and understand the bad and the ugly.

Technology 361

Technology Front of House Social Media Back of House 361

7 Shifts

JULY 24, 2020

While achieving Enlightened Hospitality may seem redundant while you only serve takeout, it should be a core value of your restaurant and hiring process. This is probably the only time in your restaurant management career that you’ll be able to take actual breaks! That’s why we’ve selected 3 books that focus on people—customers and staff.

Book 370

Book Management Management Restaurant Law 370