Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., menu, hours, etc.), or place an order (for take out).

Reservations 100

Reservations Online Ordering Loyalty Program Book 100

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

NOVEMBER 14, 2024

Despite 93 percent of QSR operators indicating they raised prices in 2024, nearly two-thirds (64 percent) reported increased traffic across all dayparts, according to TransUnion’s QSR Industry Report: Bridging the Affordability and Profitability Gap. More than two-thirds (67 percent) that “significantly increased” value-driven messaging saw an extremely positive effect on customer traffic, while only 53 percent of those who raised prices but only “somewhat increased”

Loyalty Program 88

Loyalty Program 2025 2024 Communication 88

Chowly

NOVEMBER 14, 2024

Exhibitor Appreciation Happy Hour We kicked off the Florida Restaurant Show with a welcome happy hour at The Pub Orlando. A true British Pub experience complete with brilliant food, drink and genuine hospitality. The night before the show was all about excitement as we reunited with teammates—both new and old—and looked forward to connecting with independent restaurant operators to network and share valuable insights.

Operations 52

Operations Workshop Franchising Franchise 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

2025

Modern Restaurant Management

NOVEMBER 14, 2024

The restaurant industry is a hotbed for bacteria, with the potential for contamination lurking around every corner. From the moment a customer steps through the door to the time they leave, they are exposed to a myriad of germs. While stringent cleaning protocols are in place, the constant flow of patrons presents a unique challenge for maintaining a sanitary environment.

Equipment 88

Equipment Presentation Training Technology 88

EATER

NOVEMBER 14, 2024

Encountering rude customers presents a challenge for all restaurants, even Michelin-starred operations, so if you’re invited on a kitchen tour, it’s probably not a good sign.

Presentation 81

Presentation Operations 81

Restaurant Business

NOVEMBER 14, 2024

Food rotting in landfills creates a "super pollutant." How can restaurants create less waste and mitigate the damage?

Waste 82

Waste Food Operations 82

Bizimply

NOVEMBER 14, 2024

As we approach 2025, UK business owners will face significant shifts in the economic landscape. The new Budget presents a […] The post Navigating the 2025 Budget: What UK Business Owners Need to Know appeared first on Bizimply.

2025 52

2025 Presentation Management Management 52

Sante

NOVEMBER 14, 2024

Croatian wines have undergone a remarkable transformation over the past few decades, evolving from local secrets to gaining international recognition. Continue Reading The post Croatian Wines Excel at the 2024 Santé Wine & Spirits International Competition appeared first on Santé.Food.Wine.Spirits.

2024 130

2024 130

Restaurant Business

NOVEMBER 14, 2024

What’s happening in California, the impact of Ozempic, a look at some franchisee valuations, Greg Flynn’s thoughts on franchise disclosure documents and how close chains are to being Ruby Tuesday’s.

Document 98

Document Franchising Franchise 98

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Hiring

Sante

NOVEMBER 14, 2024

If you’re into exploring the world of rum, Rhum Barbancourt Estate Reserve, aged 15 years, is a must-try! What a Continue Reading The post Rhum Barbancourt Estate Reserve Wins Gold in the Santé Brown Spirits Competition appeared first on Santé.Food.Wine.Spirits.

Reservations 130

Reservations 130

EATER

NOVEMBER 14, 2024

Panda Inn reopens November 15 with a full sushi bar, Chinese American classics, and an updated interior

Bar 106

Bar 106

Restaurant Business

NOVEMBER 14, 2024

A fan with happy childhood memories of the casual-dining brand has acquired the rights and is building a new location in Massachusetts. Will today's consumers embrace it?

Casual 80

Casual Dine-in 80

EATER

NOVEMBER 14, 2024

Lille Allen Moromi’s artisanal soy sauce is worth its hefty price tag When I started visiting Mystic, Connecticut, one of the main things that stood out to me was the fantastic restaurant scene. I was surprised by the number of award-winning chefs in such a small town. On top of that, many of them mentioned the name Moromi as an ingredient on their menus.; they were using the Japanese-style shoyu in sauces, marinades, and even on pizza.

Pricing 67

Pricing Bar Food 67

Advertisement

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Beverage

Restaurant Business

NOVEMBER 14, 2024

The Bottom Line: Use of aggregators like Uber Eats and DoorDash is no longer a way to market your brand. It’s a key source of sales. The only question is how big it gets.

Ordering 73

Ordering Delivery Sourcing Marketing 73

EATER

NOVEMBER 14, 2024

Whether you’re channeling a hunting lodge, a seaside cottage, or full chaotic maximalism, here are our favorite tablescape looks for your specific flavor of festive. Putting together a tablescape can teach you a lot about yourself: how you define your personal aesthetic, how much you’re willing to spend on candle holders, the relative importance of napkin rings to your chosen lifestyle.

Entertainment 57

Entertainment Design 57

Restaurant Business

NOVEMBER 14, 2024

Two employees said they were let go without proper notice when their restaurants closed last month ahead of the casual-dining chain’s bankruptcy filing.

Casual 73

Casual 73

EATER

NOVEMBER 14, 2024

A terroir-driven Scotch, an under-the-radar rye, Iran's "forbidden spirit" and more.

63

63

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Restaurant Business

NOVEMBER 14, 2024

Restaurant Rewind: Restaurant mascots are seeing less career opportunity than stagecoach drivers these days. Here's the sad tale of how their fortunes have tanked.

Marketing 59

Marketing 59

Restaurant Business

NOVEMBER 14, 2024

The family-dining chain released preliminary figures showing a 2.9% gain in unit sales. The info was released the day after Biglari warned fellow shareholders that a $700 million turnaround plan will fail.

Dine-in 54

Dine-in 54