EATER

SEPTEMBER 26, 2024

Lille Allen/Eater A slice of cake and glass of Champagne are customary, but some places go the extra mile I love birthdays. It’s fun to get dressed up, go to a fancy restaurant, and await the pièce de résistance: a slice of cake with a glowing candle on top and, maybe, some singing. A flute of Champagne works, too. So when I took my partner to a well-loved (and pricey) restaurant in the heart of Los Angeles’s arts district for his birthday — a neighborhood known for some of the most sought-after

Loyalty Program 88

Loyalty Program Reservations Specials 2024 88

Modern Restaurant Management

SEPTEMBER 26, 2024

Diners want their guest experience to go their way. This is what the service industry in America is based on – the customer is always right. Many restaurants have embraced the age of personalization, in which customers and businesses can mutually benefit from using technology to give and receive what they want. Accommodating a New Consumer Culture In the 80s and 90s, social trends were all about conformity.

Online Ordering 88

Online Ordering Mobile Ordering Customer Experience Email Marketing 88

ChowNow

SEPTEMBER 26, 2024

Email marketing is a powerful tool to drive repeat orders and boost diner loyalty. Not only do the majority of customers like to be contacted by brands via email according to surveys , the average Return on Investment for email marketing is $36 for every dollar spent. That makes restaurant email marketing a valuable channel for diners and for you. In this guide, we’ll walk you through some best practices to ensure your emails stand out and drive orders.

Email Marketing 78

Email Marketing Marketing Loyalty Program Online Ordering 78

Modern Restaurant Management

SEPTEMBER 26, 2024

“We will be the number one restaurant in the world.” That’s what restauranteur Will Guidara wrote on a cocktail napkin whilst sitting in a hotel bar after the prestigious World’s 50 Best Restaurants awards ceremony in 2010. That year, Guidara’s Eleven Madison Park in New York had placed last on the list. There was nothing to smile about and Guidara and chef Daniel Humm needed to do a lot of work to climb the ranks of the world’s most sought-after fine dining experiences.

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Fine Dining Customer Experience Customer Service 2010 88

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Beverage

Crunchtime

SEPTEMBER 26, 2024

As part of this multi-part series, we’re highlighting four focus areas of operational excellence that, if executed well, pave the way for confident growth:

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Operations 78

QSR Automations

SEPTEMBER 26, 2024

Welcome back! In Part 1, we explored how ConnectSmart® Host revolutionizes the front-of-house experience. Now, let’s dive into the broader impacts this powerful system can have on your entire restaurant operation. Boosting Efficiency and Sales ConnectSmart Host isn’t just about managing guests – it’s about optimizing the entire operation. Here’s how it can impact your bottom line: Increased cover count: By efficiently matching parties with appropriate tables, ConnectSmart Host can increase

Front of House 52

Front of House Social Media Back of House Customer Experience 52

EATER

SEPTEMBER 26, 2024

Nicholas Sparks’s recipe for chicken salad is pretty straightforward, except for the Splenda. | Bettina Makalintal A recent feature of the author in the “New York Times” revealed a chicken salad recipe with a shocking secret ingredient. So of course I had to try it. Earlier this week, the New York Times ’ real estate section published a feature on Nicholas Sparks , the author of hit novels The Notebook , A Walk to Remember , and Dear John , among others.

Article 99

Article Take-out Food 99

Restaurant Business

SEPTEMBER 26, 2024

The chicken sandwich chain, which closed its lone location there five years ago, plans five locations in the country and a $100 million investment to make it work.

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87

EATER

SEPTEMBER 26, 2024

Fifteen former workers at the upscale Broad-adjacent restaurant gathered on September 25 to demand thousands of dollars of unpaid wages

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100

Restaurant Business

SEPTEMBER 26, 2024

The department has filed a lawsuit against Visa, saying it illegally stifles competition. It's an argument the industry has been sounding for years.

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

Small Business

EATER

SEPTEMBER 26, 2024

From cotton candy cover bacon to pickles hidden in cereal and ice cream, she eats it all

Food 108

Food 108

Restaurant Business

SEPTEMBER 26, 2024

Restaurant Rewind: The founder of Carl's Jr. borrowed against his old Plymouth to fund his first venture. The $326 bet would grow into a multi-billion-dollar empire Karcher would subsequently lose and regain, leaving behind a rich legacy in the process.

Leadership 79

Leadership 79

EATER

SEPTEMBER 26, 2024

The superstar chef’s newly announced Bazaar House debuts in Georgetown in 2027

Hotels 102

Hotels 102

Restaurant Business

SEPTEMBER 26, 2024

Tony Illes started Tony Delivers with the goal of offering affordable food delivery with a personal touch. Now he wants to turn his hustle into an app.

Delivery 82

Delivery Food Technology 82

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Running a profitable restaurant requires more than great food and service. Our guide breaks down five actionable strategies to help you control costs and maximize profitability. Learn how to track and reduce food waste, optimize labor costs with smart scheduling, make data-driven decisions with regular P&L reviews, and manage fixed and variable costs efficiently.

Food

EATER

SEPTEMBER 26, 2024

Lille Allen/Eater Blueberry, cheese, and Liège waffles galore If you want to see how far we’ve progressed as a society, look no further than the rows of frozen waffles in the freezer aisle. Eggo once dominated this space to such a degree that its name was synonymous with it, but smaller and newer brands are staking their own claims with cheesy waffles that question why savory waffles hadn’t existed in the first place, gluten-free waffles with impressively bouncy texture, and even a waffle filled

Definition 63

Definition Serving Food 63

Restaurant Business

SEPTEMBER 26, 2024

The ghost kitchen company run by Travis Kalanick is accused of discriminating against a female employee and misleading consumers with virtual restaurant brands.

Technology 78

Technology 78

Restaurant Business

SEPTEMBER 26, 2024

To be called The Bazaar Hotel, the 67-room property in Washington, D.C.'s well-heeled Georgetown neighborhood will be designed to bring together thought leaders at a members-only penthouse club.

Hotels 70

Hotels Design 70

Restaurant Business

SEPTEMBER 26, 2024

The Bottom Line: As a recent study on third-party delivery demonstrates, convenience and ease will drive sales. Even during a difficult environment.

Delivery 76

Delivery 76

Speaker: Joe Sharpe and James Carlson

Running a small business is no small feat. Payroll management, in particular, can be one of the most time-consuming and complex parts of that equation. Yet, businesses that crack the code on streamlining these processes often discover not just savings, but new avenues for growth. Our expert speakers will share actionable insights and real-world examples of how businesses have reduced overhead and improved payroll efficiency.

Small Business

Restaurant Business

SEPTEMBER 26, 2024

Restaurants are increasingly using custom fragrance as both a branding tool and a way to mask foul smells.

Marketing 91

Marketing 91

Restaurant Business

SEPTEMBER 26, 2024

Marketing Bites: The Yum Brands’ burger chain is engaging in a cheeky war of words against the Double-Double slinger.

Marketing 84

Marketing 84