June, 2022

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WARNING: Restaurant Culture In Crisis

Embrace the Suck

Interview Series: Brian Duncan of Down To Earth Wine Concepts. Here is another interview from The CONQUER Online Restaurant Summit with my friend Brian Duncan. Brian always has a unique understanding and view of the world. The topic for this talk was how Restaurant Culture is in Crisis. Donald Burns: Hey, welcome to the Conquer Online Restaurant Summit.

Retail 221
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RE-THINKING THE NEIGHBORHOOD RESTAURANT

Culinary Cues

There are many questions that people ask with regard to the restaurant industry, but two seem to really stand out in the post pandemic world: Why should I spend money in a restaurant? Why would I choose to support a locally owned restaurant? Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States.

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The Guide to Success with Ghost Kitchens for Restaurant Owners

7 Shifts

Whether you want to call them ghost kitchens, dark kitchens, cloud kitchens, or something else, there's no denying that this new model has exploded in popularity these past few years. While that popularity has generated excitement about the prospect of these dining room-less restaurants, it's important to remember that ghost kitchens aren't an easy thing to pull off.

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Food Delivery and Service Robots: Changing Face of Restaurants Industry

Modern Restaurant Management

The development of robotics in the post pandemic scenario has changed the overall scenario for the industries, especially the restaurants industry. The prominence of food delivery and service robots has increased in the overall restaurant industry. This is owed to the uncertainties faced by the restaurants at the global level. In order to deal with these uncertainties, the top players had to work on bringing in technological advancements to survive and recover from the losses caused by the pande

Delivery 230
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Addressing deforestation in coffee production

Perfect Daily Grind

Sustainability continues to be a major focus across the coffee industry, specifically in coffee production. Among the many environmental issues in the coffee sector is deforestation. There is a significant knowledge gap about deforestation in coffee production, which naturally leads to a number of misconceptions about when, where, and how much deforestation is driven by coffee production.

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Understaffing: What it Is And How it Hurts Your Business

Sling

In recent years, understaffing has become a very real issue for many businesses. As long-time employees begin to retire and staff of all experience levels leave to seek their fortunes elsewhere, businesses of all types and sizes must somehow function with a skeleton crew. That can cause any manner of problems, ranging from a more immediate drop in work quality to eventual damage to your brand.

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WHY THE SCHOOL OF HARD KNOCKS IS IMPORTANT

Culinary Cues

For me, some of the most important tools for life were gained in the kitchen. They were gained when I had to wake up at 4:00 a.m. to be in the kitchen by 5:00. They were gained when I worked on my feet for a ten- or twelve-hour shift. They were gained as I worked over a cherry red flat top range, sweat pouring down my back. They were gained working with people whom I had to depend on, people from all kinds of backgrounds: ethnic, educational, race, gender, and age.

Education 420
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8 Reasons Why Restaurant Workers Quit (And How to Retain Them)

7 Shifts

We don't have to tell you that the restaurant industry has a turnover problem. As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. Restaurants are a transitional industry for many—but many of the reasons that workers quit are entirely preventable. 8 Reasons Why Restaurant Workers Quit — And How To Prevent It. 1.

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Restaurant Retention: How to Keep Employees Happy

Modern Restaurant Management

During the Great Resignation of late 2021, staggering numbers of employees left their jobs in search of new opportunities. Lack of opportunity, low pay, difficulty with childcare, and feeling disrespected at work were amongst a wide variety of factors listed as motivators. Amongst those who left their workplace, one-fourth of those were in the hospitality industry.

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Using software and data to improve performance in coffee shops

Perfect Daily Grind

Technology has never been so prominent in the coffee industry. Over the past few years, the increasing use of data has helped producers, roasters, and baristas to not only improve coffee quality, but to also make their operations more efficient. By drawing on an ever-increasing number of data points, baristas and coffee shop owners can understand more about the coffee they are using, which can help to enhance the customer experience.

Café 141
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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Daily Harvest Pulls French Lentil and Leek Crumbles Following Reports of Serious Illness

EATER

Daily Harvest Crumbles promotional image. | Daily Harvest. Consumers are claiming the company’s new plant-based protein sent them to the hospital In late April, Daily Harvest — a celebrity-backed food brand that’s popular on social media for its ready-to-blend smoothies and other frozen foods — announced the launch of its plant-based protein line called Crumbles, which come in walnut and thyme and French lentil and leek varieties.

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What is a Bar / Beverage Inventory App?

Sculpture Hospitality

Running a bar or restaurant can be a seamless process, when you have the right tools to support you and your team. A bar inventory app is one of those tools and can be an incredibly effective way to manage your bar’s inventory.

Inventory 136
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THE IMPORTANCE OF THE SECOND OLDEST PROFESSION

Culinary Cues

Setting aside the challenges of today, it is important to recognize just how instrumental the restaurant business is to society and how significant the role of cooks and chefs. I feel privileged to come from a lineage of restaurateurs, and although not chefs, they represented a taste of this importance. Throughout history it has been the cook and the restaurateur who have given a spark of hope and life to even the bleakest of times.

Café 352
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Franchise Compliance Guide: Laws + Agreements

7 Shifts

Some of the biggest restaurant businesses on the planet are franchises. They employ thousands of people and have served billions, and with so many people affected, it's understandable why there are franchise-specific laws and regulations in place. Franchise compliance is one of the biggest considerations when entering into and running a franchise business, as failing to follow federal and applicable city/state laws could result in serious consequences.

Franchise 370
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Why the Shift Experience Is 2022’s Answer to Staff Retention

Modern Restaurant Management

After a tumultuous few years, hourly workers across industries, including hospitality, continue to feel the strain of the pandemic. From unpredictable schedules to being denied time off, shift workers are frustrated and exhausted. Worldwide, 40 percent of job candidates rank schedule flexibility as one of their top factors in career decisions. Now more than ever, business owners must actively support their employees to increase morale, job satisfaction, and staff retention.

2022 218
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How can coffee shops handle a busy rush?

Perfect Daily Grind

There’s no doubt that a sudden rush of customers is a familiar prospect for many baristas and café owners. For some, this can happen on a weekly or monthly basis; for others, it is a daily occurrence. Even for more experienced baristas, busy rushes can be stressful to manage – especially if you need to focus on making sure that you are consistently serving high-quality coffee.

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Why Your Restaurant Needs Innovative Inventory Optimization Tools

FreshCheq

The need to stay on top of everything in your restaurant and bar business can feel overwhelming. But, it doesn't have to be. Did you know that today's technology can enhance your restaurant and bar's operation and customer satisfaction through proper inventory planning?

Inventory 112
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How Much Inventory Should A Restaurant Carry?

Sculpture Hospitality

There’s nothing worse than having to eighty-six a popular menu item. Not only is it frustrating for chefs and kitchen managers, but it can also have a huge effect on customer satisfaction, leading to lost customers and negative reviews.

Inventory 116
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Abruzzo: Cantina Frentana

A Wine Story

Cantina Frentana. When most wine lovers think of Italy, red wine like Nebbiolo and Sangiovese typically come to mind. Yet the red Montepulciano grape is king in Abruzzo, a charming mountainous region bordered by the Adriatic sea. Historically – and even today – much of the wine is produced by cooperatives. In 1964, Emidio Pepe helped put Abruzzo on the quality map what may be called his “Burgundian” approach to terrior, low yields, and gentle pressing.

Education 156
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How to Develop a Successful Franchise Advisory Council (FAC)

7 Shifts

What do site visits, paperwork, and meetings have in common? They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. Throw in dozens of locations to manage, and visibility becomes foggy. That's why many franchisors rely on a franchise advisory council (FAC). These groups provide actionable insights and recommendations from those who spend their days in the thick of it.

Franchise 370
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Five Casual Dining Design Trends Worth Replicating

Modern Restaurant Management

While restaurants saw sales plummet during the height of the pandemic, Americans proved how much they were looking forward to dining out again once vaccination rates rose and positive COVID cases started to fall. By July 2021, OpenTable reported that reservations had returned to normal after plunging by two-thirds during the pandemic. And things are only looking up for the industry.

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Are airlines starting to offer better coffee?

Perfect Daily Grind

For many, a cup of coffee is a central part of the experience of air travel. In the lounge and on board the aircraft, it is a necessity for some, thanks to extended delays, early departures, or long flights. However, it’s undeniable that convenience has historically been a priority for airline coffee, with quality and taste generally taking a back seat.

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Maximize Restaurant Profitability: 5 Key Strategies to Control Costs Effectively

Running a profitable restaurant requires more than great food and service. Our guide breaks down five actionable strategies to help you control costs and maximize profitability. Learn how to track and reduce food waste, optimize labor costs with smart scheduling, make data-driven decisions with regular P&L reviews, and manage fixed and variable costs efficiently.

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Is a POS Really Worth the Investment?

Restaurant Engine

A POS is really worth it because it lets your customers take ownership of their payment options. With the global point of sale (POS) market growing at exponential rates , you may be wondering if a POS system is really worth the investment for your restaurant. Because you are a customer facing business, and you want to provide the best overall customer experience to your diners, a POS system is a vital tool in your operational and marketing arsenals.

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The Dinner Party Is Now Very Online

EATER

A 1970s dinner party. | Getty. Where Martha Stewart and Ina Garten might have instructed previous generations of hosts, TikTok influencers and services offering downloadable guides and tablescape rentals are here to help today’s party hosts When Mya Gelber started making videos on TikTok early this year, the 26-year-old went for the known format of the fit check, posing while putting on Carhartts and coats.

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Podcast 19: Developing Restaurant Managers for the Digital Age

Ken Burgin

Management is a lot more than carrying a big bunch of keys and covering the roster. A massive increase in operational complexity makes the manager role more demanding, and also more effective if the data available is harnessed accurately to show real-time results. Ken Burgin interviewed Liz Perkins from The Hospitality Company on this very interesting topic – she has a background as a chef and business owner.

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The effect of employee treatment on the guest experience

Typsy

Employee experience may be more linked to customer and guest experiences than most business executives would ever imagine. One statistic shows that companies with great customer experience ratings have more engaged employees at a rate of 1.5 times than their less-successful competitors. Facing data like this, every hotel manager and hospitality industry leader should consider how the treatment of their own employees comes back to affects their client and guest experiences.

Hotels 97
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Cost and Effect: The Role of Value Engineering in Restaurant Construction

Modern Restaurant Management

How value engineering can be a restaurant construction solution in the face of rising prices and unpredictable supply chains. As the prices of construction materials skyrocket due to rising inflation and supply chain woes, budgeting for commercial development has become significantly more challenging. It isn’t just the higher price tags, but the difficulty of sticking to budget constraints over the life of a project.

Design 208
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Understanding the self-serve coffee machine market

Perfect Daily Grind

Around the world, convenience is now a key purchasing factor for many coffee consumers. Over the past few years, demand has been growing for coffee that is easy to prepare and high in quality – and we’ve subsequently seen a rapidly-growing market for self-serve coffee machines emerge. It’s believed that the first coffee vending machine was invented in the US in the late 1940s, which ground and extracted hot coffee to order.

Serving 135
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Abruzzo: Agriverde Winery

A Wine Story

Visiting Agriverde Winery. One of the many spectacular wineries I visited in Abruzzo during the Abruzzo Wine Experience was the Agriverde Winery. The export manager who led the tour explained it was the signature certified organic winery chosen by “team Ferrari” to toast the victory during the Formula 1 Grand Prix. Beyond that honor, the winery had some of the highest accolades in the wine world – visitors could see the various plaques and certificates in the hall leading to the elegant tasting

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From Sourdough to Inflation: How the Pandemic Changed the Way We Eat

EATER

Remember the great bean shortage of 2020? The window box scallions you killed? Our pandemic food timeline is here to remind you The last two-plus years have radically altered just about every aspect of how we eat. From the great bean shortage of 2020 to the meteoric rise of feta pasta on TikTok, here’s a look at the biggest trends, news, and oddities to hit home cooking since the start of the pandemic.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a