Modern Restaurant Management

NOVEMBER 22, 2024

With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings. Restaurants added nearly 70,000 jobs this September, a sign of hope that demand will grow despite inflation-weary consumers’ pullback on restaurant spending.

Hiring 175

Hiring Recruiting Customer Experience Back of House 175

7 Shifts

NOVEMBER 24, 2024

Imagine pouring your heart and soul into your restaurant, only to watch your tables remain empty night after night. One of the building blocks you must put in place before starting a restaurant is market research. Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge.

Marketing 370

Marketing Social Media SEO Customer Service 370

Culinary Cues

NOVEMBER 22, 2024

I came across an old quote from Phylicia Rashad (for those my age – the lead actress in the series “Fame” from many years back) that gave me another opportunity to think about the cooks that I know and have known over the past five (nearly six) decades and why I chose to stand in front of a range. “Before children speak, they sing, Before they write, they paint, As soon as they stand, they dance.

Food 327

Food Front of House Point of Sale Back of House 327

Sante

NOVEMBER 5, 2024

The hub of a community The post The Societal Importance of Taverns, Restaurants, and Bars appeared first on Santé.Food.Wine.Spirits.

Bar 228

Bar Management Management Food 228

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

Modern Restaurant Management

NOVEMBER 13, 2024

The demise of cash payments might be exaggerated as 90 percent of people select cash as their most widely used payment method and 89 percent consider the ability to pay in cash as important for their customer satisfaction, according to Why Won't Cash Just Die??? , a research report from PayComplete. Among the highlights: More than two-thirds (69 percent) sayd they always have cash on them.

Cash Management 167

Cash Management Point of Sale 2024 Customer Experience 167

EATER

NOVEMBER 12, 2024

The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents. | Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating. They are spaces in which consuming food is not only welcomed, but is expected.

Restaurant Law 131

Restaurant Law Education Food Supply Dine-in 131

TastyIgniter

NOVEMBER 9, 2024

TikTok has become a powerful tool for restaurant promotions. Discover how proven TikTok marketing strategies like user-generated content, influencer partnerships, and hashtag challenges can drive restaurant growth by boosting engagement and attracting new customers through viral social media trends.

Social Media 88

Social Media Influencer Marketing 88

SpotOn

NOVEMBER 21, 2024

The holiday season is just one blink of an eye away. For the restaurant industry, it can be challenging to manage. On one hand, it can mean more guests and more profits. On the other hand, it can also mean additional complications like cold weather shutting down your outdoor spaces, employees going on vacation, grumpy guests, and unpredictable foot traffic.

Loyalty Program 98

Loyalty Program Seasonal Menu Email Marketing Cash Management 98

EATER

NOVEMBER 5, 2024

Lille Allen/Eater Who else would think of roasting a turkey in parchment paper or turning a grape into a cream cheese vessel? It’s hard to imagine a recipe that Martha Stewart hasn’t made her own. After decades of publishing cookbook after cookbook, she has put her stamp on the quotidian realities of microwave cooking and the grandeur of weddings, multiple ways to make cheesecake , and her family recipe for pierogi.

Influencer 92

Influencer Book Design Bar 92

Culinary Cues

NOVEMBER 10, 2024

Sitting in a neighborhood restaurant after the recent election I was struck by the balancing act that food establishments have played for hundreds of years. In the end, the restaurant’s purpose is to provide a forum for coming together and the role of chefs, cooks, servers, bartenders, managers, and owners is to ensure that the experience embraces and does not offend, satisfies and never disappoints, respects all who enter and be what guests want them to be.

Front of House 334

Front of House Back of House Sourcing Travel 334

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

2025

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to m

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

NOVEMBER 27, 2024

It's beginning to look like a festive holiday season at workplaces as office party attendance and budgets are rising, according to ezCater's first-ever Workplace Holiday Party Trends Report , which reveals emerging trends and insights from 1,600+ employees and decision-makers nationwide. Kaushik Subramanian, Chief Revenue Officer at ezCater, told Modern Restaurant Management (MRM) magazine that the report allows restaurants to predict seasonal trends and prepare their offerings as workpl

Seasonal Menu 197

Seasonal Menu Magazine Food Order Events 197

Sante

NOVEMBER 26, 2024

Theme park visitors now expect immersive food and beverage experiences that enhance their overall enjoyment, driven by Generation Alpha and Millennial preferences. This evolution sees food becoming integral to theme park storytelling, with significant revenue implications. Automation and unique concepts like themed drinks are rising trends in this competitive entertainment landscape.

Food 154

Food Entertainment Beverage Management 154

SpotOn

NOVEMBER 15, 2024

Running a restaurant is tough. With all the focus on the day-to-day—making sure the kitchen runs smoothly, managing staff, and keeping customers happy—it’s easy to overlook the bigger picture: how do you get your customers to keep coming back? One growing trend is helping restaurants do just that: digital loyalty programs. By offering your customers personalized rewards and making sign-ups easy, you can build a solid base of regulars who are more likely to return, spend more

Loyalty Program 98

Loyalty Program Online Ordering Customer Experience Website Management 98

Advertiser: Paycor

Use these handy calendar templates to stay on top of payroll in 2025! Download them today to share with your HR team or post for employees. Whether your company has biweekly, semi-monthly, or monthly pay periods, Paycor has you covered. Get your templates today!

2025

EATER

NOVEMBER 1, 2024

Beata Zawrzel/NurPhoto via Getty Images New CEO Brian Niccol is hoping customers will fall back in love with the coffee chain. Here’s why they fell out of love in the first place. I used to be a near-daily Starbucks drinker. In my early 20s, I commuted to work and stopped at the coffee behemoth almost every morning for an iced caramel latte and a breakfast sandwich.

Customer Experience 129

Customer Experience 2003 Point of Sale 2006 129

Culinary Cues

NOVEMBER 25, 2024

Taking the time to be grateful is so refreshing. We live in an information overload society where fear of missing something leaves us attached to our phones and televisions seeking the latest catastrophe, political misstep, impending sense of doom, or vision of the apocalypse. It can be overwhelming, pointing us down a very dark path. Taking the time to step away from all of that, looking up to the light and reflecting on how fortunate we are is cleansing and very, very important.

Food Supply 315

Food Supply Uniforms Café Take-out 315

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

NOVEMBER 8, 2024

Customers are spoiled for choice with restaurants. Incorporating video testimonials into your restaurant marketing strategy can showcase authentic experiences that build trust and engage prospective customers, turning them into loyal regulars. Few businesses rely on reviews and word-of-mouth recommendations as much as restaurants. But with third-party review sites, your restaurant can get lost in the shuffle.

Marketing 180

Marketing Social Media Email Marketing Customer Experience 180

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

2025

Lavu

NOVEMBER 30, 2024

POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customer service. They connect tools like inventory tracking, payroll, and online ordering into one system, allowing real-time data access for smarter decisions. Key benefits include: Efficiency : Automates workflows like inventory management and order processing.

POS 78

POS Operations Online Ordering Mobile Ordering 78

Sculpture Hospitality

NOVEMBER 19, 2024

When it comes to managing a successful restaurant , a large part of keeping your business profitable boils down to how well you manage your operational costs.

Operations 117

Operations Management Management Beverage 117

EATER

NOVEMBER 15, 2024

A Wonder in New York City. | Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. The acquisition brings Wonder one step closer to its goal of becoming the “super app for meal time” by allowing the company to offer Grubhub’s restaurant partners in its app alongside its existing offerin

2024 111

2024 Food 2023 2025 111

Culinary Cues

NOVEMBER 2, 2024

It was one of those rare moments at the end of service, nothing pressing on your desk, menus were done, inventories posted, schedules made, and another service in the hopper. This was a moment of peace and relative quiet. The last orders were in the pass and the line team was breaking down their mise en place and beginning to strip and clean their stations.

Coaching 314

Coaching Take-out Food Order Inventory 314

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

7 Shifts

NOVEMBER 27, 2024

Executive Summary Location: Southern Illinois and Indiana Restaurant Type: Family-run QSR serving pizza and sandwiches # of Locations: 5 # of Employees: Around 100 Problem: Difficulty tracking employee availability, delivering schedules, finding coverage for shifts, and overall communication Solution: An app where employees can see their schedules, swap shifts, and chat with the team A secret family recipe Dotted along the southern Illinois-Indiana border lie five pizzerias owned by three genera

Website Management 195

Website Management Communication Point of Sale 2025 195

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., menu, hours, etc.), or place an order (for take out).

Reservations 179

Reservations Online Ordering Loyalty Program Book 179

Restaurant Business

NOVEMBER 20, 2024

The announcement did not reveal how many units of the family-dining brand are still in operation, or how many members of its management team participated in the deal.

Dine-in 116

Dine-in Management Management Operations 116

Goliath Consulting

NOVEMBER 6, 2024

Using artificial intelligence (AI) to respond to customer reviews has become a valuable tool for restaurants and bars to streamline operations and enhance guest engagement. AI-driven platforms like Ovation and Popmenu enable hospitality businesses to quickly generate thoughtful, consistent responses to customer feedback across multiple review sites.

Email Marketing 88

Email Marketing Customer Service Customer Experience Bar 88

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Management

EATER

NOVEMBER 26, 2024

Matcha is gaining popularity at cafes around the world. | Lisa Maree Williams/Getty Images #MatchaTok is in shambles On a trip to Japan in early November, Erica Lee, a TikTok creator , had one main goal: to get matcha powder. A novice matcha drinker, Lee travels to Japan often and always buys one or two tins. “They expire very fast,” she says. This time though, it was harder than usual to find the matcha she was looking for.

Point of Sale 100

Point of Sale Food Supply 2001 Fast Casual 100

Lavu

NOVEMBER 29, 2024

Managing payroll manually in restaurants is time-consuming and error-prone. Payroll automation solves these issues by streamlining tasks like tracking hours, distributing tips, and ensuring compliance with labor laws. Here’s why it matters and how to get started: Key Benefits : Automatically tracks hours, tips, and shifts. Reduces errors and ensures accurate, on-time payments.

Tip Distribution 78

Tip Distribution Restaurant Law Employee Relations Cash Management 78

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

NOVEMBER 11, 2024

Imagine this: It’s the year 2035. You walk into your favorite restaurant, but there’s no human host to greet you at the door. Instead, you're welcomed by Tao, a sleek robot host programmed to seat you efficiently based on your preferences, even remembering your favorite booth from past visits. You take your seat at a table embedded with a touchscreen menu.

Front of House 180

Front of House Food Order Seating Customer Experience 180

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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