Bingage

MARCH 18, 2023

When you think about shopping or eating out, you might click on your favourite brand. Am I right? From shopping to eating to hanging out, people mostly prefer their favourite place/shop. Do you know why? What’s the reason? What is it that allows a customer to keep coming back to back for more? Maybe the quality of the product is good, maybe the prices are reasonable, maybe the shipping is quick and seamless, better customer experience or the brand sends you super personalized discounts and

Loyalty Program 98

Loyalty Program Social Media Email Marketing Customer Service 98

The Eat Restaurant

MARCH 6, 2023

There is always room to learn, and reading restaurant management books can be the finest method to achieve so, whether this past year was your restaurant's first or its thirty-first. Restaurant books can assist you in setting goals, such as choosing what initiatives you want to start, continue, or stop working on. They are packed with insightful information and insights.

Book 148

Book Management Management 2023 148

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. A Return to Normal The National Restaurant Association released its 2023 State of the Restaurant Industry report, which examines key factors impacting the industry including the current state of the economy, operations, workforce, and

2023 203

2023 2022 Consumer Goods Point of Sale 203

Black Box Intelligence

MARCH 16, 2023

Customers aren’t shy about sharing feedback on their restaurant experience with the brands that they interact with. Every experience along the customer journey is an opportunity for a person to comment, complain, criticize, compliment, or even congratulate. Ignoring that feedback isn’t an option – especially in today’s operating environment. For restaurants just starting to capture, analyze, and act on customer feedback, it’s important to know that there are several different forms of feedback

Social Media 98

Social Media Front of House Customer Service Customer Experience 98

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

2025

The Rail

MARCH 7, 2023

By Sarah Jarosz, Contributor Social media has revolutionized how businesses market their products and services, and restaurants are no exception. Whether you're a small, local restaurant or a large, chain restaurant, social media can be a powerful tool to help you attract new customers and build brand awareness. In this article, we'll discuss ten ways you can promote your restaurant on social media.

Social Media 119

Social Media Customer Experience Small Business Influencer 119

Crunchtime

MARCH 1, 2023

In the fast-paced environment of quick-service restaurants, checklists help make sure that essential tasks get completed the right way, every time. From opening to closing, checklists help guide team members and managers through their shifts, ensuring that crucial tasks are completed when they need to be.

Management 148

Management Management Operations 148

Perfect Daily Grind

MARCH 21, 2023

There are many actors involved in the coffee supply chain. From producers to traders to roasters to baristas, every industry professional adds value to the coffee sector. However, there are also a number of intermediaries in the coffee supply chain, including those who mill, transport, and export coffee in producing countries. And while these actors can certainly play an important role, their presence in the supply chain can often mean that producers end up receiving a smaller percentage of the

Pricing 176

Pricing Supplies Sustainability Communication 176

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending. The research indicates consumer sentiment on dynamic pricing is overwhelmingly negative, and that most customers are unlikely to utilize it in a way that benefits restaurants.

Pricing 198

Pricing Consumer Goods Customer Experience Food Order 198

The Eat Restaurant

MARCH 13, 2023

A well-thought-out menu is one of the most crucial elements of any restaurant, along with a table management system of course. Without a menu, there is no way for customers to know what they can order and at what price. It is essential though to have a menu that not only follows menu engineering best practices but also accurately reflects the personality of the restaurant.

Menu 158

Menu Pricing Management Management 158

EATER

MARCH 16, 2023

Carrot cake and strawberry shortcake are perfectly lovely ice cream flavors. But ranch? Not so much. | Van Leeuwen The latest wave of pop culture-inspired collaborations leaves me with one question: What if we didn’t? Too often in human history (and in Jurassic Park ), we ask ourselves, “Can we?” when the real question worth asking is, “Should we?” Little else embodies this sentiment better than what is currently the bane of my existence as a person with taste buds: the latest wave of attention-

Consumer Goods 126

Consumer Goods Social Media Take-out Advertising 126

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Hiring

The Rail

MARCH 21, 2023

By Andrea Abbondanza, Contributor In our previous QR blog post , we looked at seven reasons why your restaurant should start using QR codes and the immense benefits they provide both your guests and your staff. They help with everything from always have an updated menu, to faster service, to direct in-house marketing, and even less stressful staff! By placing QR codes in strategic locations throughout the restaurant, your guests can easily access the information they need without needing physica

Social Media 111

Social Media Email Marketing Front of House Customer Experience 111

Restaurant Engine

MARCH 15, 2023

Check out these amazing tactics to drive people to your website. How’s your website traffic? Are you getting all the customers you want? Restaurants all over the country want similar things. The most important thing they generally want is more customers One key to increasing customers is to fine-tune your website and draw traffic to it. So, how can you do it?

SEO 109

SEO Email Marketing Social Media Blog 109

Perfect Daily Grind

MARCH 6, 2023

In many coffee shops around the world, more and more baristas are developing new and innovative drinks. These beverages can help a coffee business to stand out, as well as creating new sensory experiences for consumers. One example is the flat red, an espresso-based drink which includes steamed pomegranate and orange juice. The beverage originated in Ukraine, where it continues to remain popular.

Beverage 169

Beverage Social Media Front of House Customer Experience 169

Modern Restaurant Management

MARCH 10, 2023

A restaurant’s design is a guest’s first impression, setting the stage for the experience to come. When creating an elevated dining space, it’s critical for there to be a meeting of the minds between the chef and designer that culminates in a setting that is reflective of the chef’s vision and taste. Hospitality designer Beatrice Girelli, co-founder and design director of Indidesign, recently conceptualized The Desmond, headed by Executive Chef Jason Neroni, at the all-ne

Design 194

Design Customer Experience Magazine Seating 194

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Beverage

Bottleneck Management

MARCH 13, 2023

Best Sauces to Pair With Chicken Chicken is the most consumed meat in the United States, according to the USDA. We can’t say we’re surprised, since chicken is so versatile. Fry it, grill it, boil it, bake it, or even spatchcock it for a variety of different meals. Then enters the real game changer, the sauce. Sauce can take a dish from mediocre to exceptional.

Management 148

Management Management Food 148

EATER

MARCH 7, 2023

Shutterstock Across the country, farm stands using a sliding scale payment model are feeding communities against tough odds This story was originally published on Civil Eats. Every day, Marc James sees blatant income inequality in the LeDroit Park neighborhood of Washington, D.C. “To the north, you have the Kelly Miller housing projects, where about 94 percent of residents are below the federal poverty limit and most are unemployed,” says James, who worked as the farm programs manager at Common

Marketing 110

Marketing Loyalty Program Pricing Back of House 110

The Rail

MARCH 17, 2023

By Indiana Lee, Contributor Dining out is one of life’s greatest pleasures. Visiting a favorite restaurant with friends or family isn’t just a delight for the tastebuds, it’s also nourishment for the soul. And this, indeed, is often the reason why restaurateurs chose to enter — and to remain — in such a challenging and competitive industry. For restaurant owners and managers, there is nothing quite as gratifying as watching your guests relish the atmosphere and savor the delectables you’ve provi

Seasonal Menu 111

Seasonal Menu Customer Experience Reference Dine-in 111

Restaurant Business

MARCH 24, 2023

More than ever before, restaurant operators are focusing on recruiting, retaining and developing talent for this key position, which many say is the heart of any successful operation.

Recruiting 116

Recruiting Management Management Operations 116

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

Small Business

Perfect Daily Grind

MARCH 7, 2023

In recent years, blends have become more and more prevalent in specialty coffee. Whether it’s the growing number of roasters selling them or more World Coffee Championship competitors using them as part of their routines , it’s clear that blends have made something of a comeback. However, while it certainly takes skill to roast single origin coffees, roasting specialty coffee blends also requires a high level of expertise.

Seasonal Menu 181

Seasonal Menu Article Customer Experience Take-out 181

Modern Restaurant Management

MARCH 21, 2023

With a looming recession, the QSR industry has been brainstorming ways to soften the expected blow to business. Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. However, technology is not yet advanced enough to supplant the human element in QSR locations, and with a recent push to increase minimum wage policies across the country, that labor is becoming increasingly expensive.

Technology 189

Technology Consumer Goods Supplies Waste 189

Bottleneck Management

MARCH 9, 2023

2023 Beer Trends Bottleneck’s Purchasing Manager is giving us all the insight into the beer trends still to come in 2023. Brand Extension Over the past few years, we have seen guests returning over and over to their favorite beers. There is comfort in a sure thing! Keeping that idea in mind, there is a trend towards breweries taking their most popular brands and turning those brands into a series of seasonal brews.

2023 148

2023 Brewery Online Ordering Retail 148

EATER

MARCH 31, 2023

Salton A fascinating emblem of the ’90s, it inspires a complicated nostalgia I remember a few faddish kitchen appliances from my mom’s apartment. A juicer somewhere in the upper cupboards, its presence signaled by the lone juicing cookbook on the kitchen counter. A waffle iron that pressed an image of Snoopy into your breakfast, and seemingly existed only to get tangled with the other pans.

2000 111

2000 Food Order Take-out Advertising 111

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Running a profitable restaurant requires more than great food and service. Our guide breaks down five actionable strategies to help you control costs and maximize profitability. Learn how to track and reduce food waste, optimize labor costs with smart scheduling, make data-driven decisions with regular P&L reviews, and manage fixed and variable costs efficiently.

Food

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. One such innovation is using QR codes , which are becoming increasingly popular in the restaurant industry. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices.

Mobile Ordering 111

Mobile Ordering Front of House FOH Food Safety 111

Restaurant Business

MARCH 8, 2023

Meridian Restaurants Unlimited, which operates 118 Burger King restaurants in nine states out west, filed for Chapter 11 bankruptcy protection, blaming a combination of low sales and soaring inflation.

Operations 145

Operations 145

Perfect Daily Grind

MARCH 27, 2023

When it comes to preparing high-quality espresso shots, baristas have to consider a number of different variables. Dose, yield, extraction time, grind size, and water temperature are all vitally important. However, sometimes it’s easy to overlook the significance of preparation techniques for espresso – including distribution and tamping. Many coffee professionals agree that carrying out these techniques properly can help to elevate a good espresso to an excellent one.

Tip Distribution 176

Tip Distribution Equipment Article 2022 176

Modern Restaurant Management

MARCH 16, 2023

The restaurant industry is an increasingly competitive market. And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. One way to gain a competitive edge is with music – which is often overlooked. Music can help restaurants strengthen relationships with their customers and build loyalty.

License 189

License Loyalty Program Customer Experience Customer Service 189

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Management

Crunchtime

MARCH 6, 2023

Not many multi-unit businesses in the restaurant industry can sustain 40+ years of sales growth while remaining family-owned and operated.

Sustainability 148

Sustainability Operations Training 148

EATER

MARCH 13, 2023

Marylu Herrera /Eater New titles from Hetty Lui McKinnon, Nigel Slater, Andrea Nguyen, and more capture the excitement and promise of the season There’s nothing like a fresh crop of cookbooks to capture the promise of spring: With all those new foods to make and new ideas to absorb comes the realization that creation and innovation are a constant, no matter what the world is doing.

2023 107

2023 Book White Paper Point of Sale 107

The Rail

MARCH 31, 2023

By Indiana Lee, Contributor Restaurant patrons are always looking for something new, and the eateries that get ahead of the curve can see great success in 2023 and beyond. Here are many of the upcoming trends that will be hitting menus across the globe and why you should consider them as part of your business going forward. Serving the Sober Curious The year 2023 will bring a continuation of the trend that celebrates a demand for non-alcoholic beverages.

Menu 116

Menu Seasonal Menu 2023 Point of Sale 116

Restaurant Business

MARCH 18, 2023

Rice Enterprises, a longtime operator out of the Pittsburgh area, filed for Chapter 11 bankruptcy less than two years after it was sued over the rape of a 14-year-old employee by one of its managers.

Management 105

Management Management Operations 105

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing