Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans.

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Hiring Leadership Customer Service Customer Experience 166

Sante

NOVEMBER 5, 2024

The hub of a community The post The Societal Importance of Taverns, Restaurants, and Bars appeared first on Santé.Food.Wine.Spirits.

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Bar Management Management Food 228

Rocket Fuel

NOVEMBER 5, 2024

Delivery isn’t new to the restaurant business, but that doesn’t mean there aren’t still growing pains. In the past five years, delivery as a percentage of revenue for quick service restaurants has surged, from 2.4 percent in 2020 to 11.1 percent in 2023 (our last full year of data), and tracking to be even more in 2024. What that doesn’t show is lost sales in this critical channel.

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Crunchtime

NOVEMBER 5, 2024

This is a guest post from Tapcheck – an on-demand payment solution that integrates directly with Crunchtime Labor & Scheduling. The restaurant industry has long grappled with a persistent challenge: employee turnover. For Quick Service Restaurant (QSR) operators, the statistics are sobering– nearly half of all employees leave before reaching their 90-day mark.

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

2025

The Salt

NOVEMBER 2, 2024

Hansik ingredients from the Korean peninsula.'/> After three decades in Southern cuisine, Lee's next culinary chapter explores Korean American cooking, moving beyond traditional recipes and fusion concepts.

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Rocket Fuel

NOVEMBER 6, 2024

The final quarter is traditionally a slower time for quick service restaurants (QSRs), but operators can use this time to streamline operations, align payroll practices, and enhance their culture. For Human Resources (HR), Payroll, and Operations leaders or teams, time spent in these areas will lead to a productive start to the new year. In my decades as a restaurant operator and working with business owners at Delaget, I’ve identified several actionable strategies that profitable restaura

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Operations Employee Relations Tip Distribution Guest Recovery 52

Sculpture Hospitality

NOVEMBER 5, 2024

Running a restaurant is like conducting an orchestra. Every single piece of your business needs to be perfectly in tune to ensure your venture has long-term profitability.

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Management Management 119

The Rail

NOVEMBER 5, 2024

By Julia Nikolaus, Contributor As the weather turns cooler , you and your restaurant’s guests might find yourself craving comforting flavors and familiar winter recipes passed down through the generations. But what if your guests are looking for something both new and exciting? If your restaurant wants to blend the classic seasonings of grandma’s chicken soup with vibrant global cuisines or create a healthier version of auntie’s apple pie, this blog can help!

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Seasonal Menu Customer Experience Take-out Travel 52

Culinary Cues

NOVEMBER 2, 2024

It was one of those rare moments at the end of service, nothing pressing on your desk, menus were done, inventories posted, schedules made, and another service in the hopper. This was a moment of peace and relative quiet. The last orders were in the pass and the line team was breaking down their mise en place and beginning to strip and clean their stations.

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Modern Restaurant Management

NOVEMBER 7, 2024

Around 33 to 40 percent of food goes to waste each year. A large chunk of that comes down to complex problems in global food supply chain management that most restaurants have little control over. What restaurants can do, however, is re-think how their direct food supply is managed – from transport to inventory control. It may be a small part of the overall supply chain, but how food gets to a restaurant has significant implications.

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Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Hiring

Goliath Consulting

NOVEMBER 6, 2024

Using artificial intelligence (AI) to respond to customer reviews has become a valuable tool for restaurants and bars to streamline operations and enhance guest engagement. AI-driven platforms like Ovation and Popmenu enable hospitality businesses to quickly generate thoughtful, consistent responses to customer feedback across multiple review sites.

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Email Marketing Customer Service Customer Experience Bar 88

Restaurant Business

NOVEMBER 5, 2024

The operations expert is the casual-dining seafood chain’s third leadership hire in as many weeks as it embarks on its post-bankruptcy comeback.

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Hiring Leadership Casual Dine-in 105

ChowNow

NOVEMBER 7, 2024

Third-party delivery and takeout apps introduced a world of convenience for diners and a valuable expanded revenue stream for restaurants. Polled diners are 66% more likely to order takeout than they were prior to the pandemic, and customers continue to value online orders. Restaurant owners need to know how to leverage the increased customer pool that apps provide in a smart, sustainable way to grow their business.

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Modern Restaurant Management

NOVEMBER 6, 2024

Staffing and retention is often cited as a main pain point by restaurant operators. So what can they do to compete for talent, hire effectively and retain staff in the long-term? One industry insiders says pay increases are just part of the package as operators are increasingly leveraging benefits to differentiate themselves. "Our compensation data indicates a shift towards more comprehensive benefits and total compensation packages, moving beyond traditional hourly wages and annual salaries

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Beverage

EATER

NOVEMBER 4, 2024

Lille Allen/Eater Martha is an icon, but that doesn’t necessarily translate to a hot market for her many books In March, the TikTok creator Meredith Hayden, better known as Wishbone Kitchen, uploaded a video about her tedious and costly experience trying to track down a copy of Martha Stewart’s Entertaining , the food and lifestyle mogul’s first book, published in 1982.

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Book Entertainment Point of Sale Email Marketing 91

Restaurant Business

NOVEMBER 2, 2024

The casual-dining chain blamed COVID-19 and its capital structure for its financial troubles. Its restaurants will continue operating as it works to restructure.

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Casual Operations 136

Restaurant Technology Guys

NOVEMBER 4, 2024

In today’s ever-evolving restaurant industry, staying ahead of the curve requires not only maintaining excellent food quality but also enhancing operational efficiency and guest experience with cutting-edge technology. A noteworthy example of this transformation is Blaze Pizza, a brand that has significantly evolved its operations, spearheaded by its CTO, Chris Demery.

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Technology Innovation Operations Food 111

Modern Restaurant Management

NOVEMBER 8, 2024

Customers are spoiled for choice with restaurants. Incorporating video testimonials into your restaurant marketing strategy can showcase authentic experiences that build trust and engage prospective customers, turning them into loyal regulars. Few businesses rely on reviews and word-of-mouth recommendations as much as restaurants. But with third-party review sites, your restaurant can get lost in the shuffle.

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Marketing Social Media Email Marketing Customer Experience 100

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

Small Business

EATER

NOVEMBER 8, 2024

Jesse Sparks The home bakers work hard, but the ‘GBBO’ casting department will have to work even harder to sort through the show’s fan favorites Late last week in an interview with Vulture , Great British Baking Show creative director and executive producer Kieran Smith strongly suggested that, at long last, viewers could soon see an All-Stars season of the cult-followed competition show.

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2014 Specials Information Management 105

Restaurant Business

NOVEMBER 5, 2024

Traffic at the fast-casual chain fell 3.5% in the most recent quarter, but management is banking on a sales rebound from kiosks and unit growth.

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Advertising Fast Casual Casual Management 98

Open for Business

NOVEMBER 4, 2024

Ask any restaurant owner about their biggest headache, and food costs are bound to come up. It’s a constant juggling act, one that requires balancing quality ingredients with profit margins while keeping diners happy. But getting a handle on your food costs doesn’t have to be a nightmare. In this guide, we cover everything you need to know about breaking down food costs to give you more control over your restaurant.

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Modern Restaurant Management

NOVEMBER 4, 2024

Loyalty programs are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. It's not just about making customers come back — loyalty programs boost revenue, offer valuable insights about your diners, and give you that extra edge in today’s super-competitive market. In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent o

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Loyalty Program Social Media Small Business Customer Experience 88

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Running a profitable restaurant requires more than great food and service. Our guide breaks down five actionable strategies to help you control costs and maximize profitability. Learn how to track and reduce food waste, optimize labor costs with smart scheduling, make data-driven decisions with regular P&L reviews, and manage fixed and variable costs efficiently.

Food

EATER

NOVEMBER 5, 2024

Lille Allen/Eater Who else would think of roasting a turkey in parchment paper or turning a grape into a cream cheese vessel? It’s hard to imagine a recipe that Martha Stewart hasn’t made her own. After decades of publishing cookbook after cookbook, she has put her stamp on the quotidian realities of microwave cooking and the grandeur of weddings, multiple ways to make cheesecake , and her family recipe for pierogi.

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Influencer Book Design Bar 102

Restaurant Business

NOVEMBER 8, 2024

As college campuses become more diverse, foodservice operators should be sure to accommodate dietary needs as well as offer authentic flavors for students who want a taste from home.

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Operations Food 105

SpotOn

NOVEMBER 7, 2024

San Francisco – November 7, 2024 – SpotOn, a leading software and payments provider, is pleased to announce the appointment of Lambert Walsh as Chief Customer Officer (CCO) and Sarah Ekstrom as Chief People Officer (CPO). These strategic hires reflect SpotOn’s ongoing commitment to delivering exceptional customer experiences and investing in talent development to support the company’s next phase of growth.

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Leadership Customer Experience Small Business Point of Sale 59

Modern Restaurant Management

NOVEMBER 4, 2024

TGI Fridays Inc. filed voluntary petitions under Chapter 11 of the U.S. Bankruptcy Code in the Northern District of Texas on November 2. In a statement, the owner and operator of 39 domestic restaurants in the casual dining chain, says its expects to use the time and legal protections made available through the Chapter 11 restructuring process to allow the company to explore strategic alternatives in order to ensure the long-term viability of the brand. "The next steps announced today are di

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Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Buzztime Business

NOVEMBER 8, 2024

Are you hungry for more trivia? Is one night of bar trivia per week not enough to satiate your senses? Buzztime has tens of thousands of questions in its database. Pub trivia hosts and players could spend a lifetime with them! However, as the years pass, some of the questions become outdated and obscure. Events that are important one year become irrelevant many years later.

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Bar Sports Blog Take-out 78

Restaurant Business

NOVEMBER 7, 2024

The fast-food pizza chain’s same-store sales fell 7% in the third quarter as new CEO Todd Penegor says the company is “acting with urgency” to strengthen the business. The company also made some management changes.

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Management Management Food 105

EATER

NOVEMBER 5, 2024

Lille Allen Going all the way back to the days of SaveMartha.com , Ritchie has just wanted to have a space to appreciate Martha’s magic If you’re a Martha Stewart superfan, there’s a good chance you might know who Andrew Ritchie is. And if not, you’ve probably crossed paths at least once with his labor of love, Martha Moments. What started as a blog in 2006 expanded its social media presence a decade later.

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SpotOn

NOVEMBER 7, 2024

Long before QR codes and marketing software , there was beer. A quick search for “Beer City, USA” will point you to Grand Rapids, MI, a city that owes its growth partly to barley, hops, water, and yeast. At Big Lake Brewing in nearby Holland, MI, traditional beers and Midwest hospitality exist in harmony with QR codes and trendy non-alcoholic beverages.

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Brewery Seasonal Menu Point of Sale Email Marketing 52

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Management