BNG Point of Sale

AUGUST 25, 2020

How much do POS systems cost? If you have ever shopped online before, you know the answer to this question isn’t always clear. What a company lists on their website may not always be accurate, with hidden costs in today’s world of advanced POS systems, it is even more complicated. The cost for these hardware and software systems varies depending on the provider you use, the number of systems offered, and your business’s specific needs.

POS 88

POS Cash Management Mobile Ordering Online Ordering 88

Ken Burgin

AUGUST 24, 2020

Customer Experience 78

Customer Experience 78

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. That’s because, traditionally, they’re boring textbooks full of lifeless legal language and an endless list of do’s and don’ts. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. And let’s be honest, when was the last time you read your own restaurant employee handbook?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Culinary Cues

AUGUST 28, 2020

Difficult times in business can never be addressed with complacency. This is the time to double your efforts rather than allow yourself to get caught up in the malaise. There is always opportunity beyond business survival for those who commit to moving forward. William Channing once wrote: “Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict.”.

Social Media 440

Social Media Communication Loyalty Program Training 440

Speaker: Amanda Adams, Fractional CFO, CPA

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Modern Restaurant Management

AUGUST 27, 2020

On March 3, Columbus canceled the Arnold Sports Festival, one of the largest events of the year for the city. That was just the beginning of the coronavirus pandemic, but at Wolf’s Ridge Brewing, it was a clear sign of change and we immediately knew we’d have to adjust our business model. A group of senior staff members met on Thursday, March 12 to discuss how to set up home delivery of beer, and on March 16, one day after Ohio Governor Mike DeWine ordered the closure of restaurants,

Tip Distribution 214

Tip Distribution Front of House Leadership Restaurant Law 214

Perfect Daily Grind

AUGUST 23, 2020

Ask for a long black in a coffee shop and you’ll get something that might look similar to an americano at first glance. Dig a little deeper, however, and you’ll realise there’s a difference. Just like the americano, the long black is an espresso-based drink. The ingredients are the same in both: espresso and hot water. The difference, however, is in the preparation.

Café 203

Café Customer Experience Beverage Advertising 203

Culinary Cues

AUGUST 24, 2020

Take a breath, hold on and think it through, turn on a dime, change or be changed, now is the time, don’t jump to conclusions, don’t forget what got you to this point, the past is the past – move on, the conflicting words of advice are swirling around us and restaurateurs and chefs are caught in the middle like a ship without a rudder. It’s impossible to ignore the doom and gloom, the restaurant closures, the eroded sales figures, the dwindling pool of qualified workers, and the customers who ar

Point of Sale 252

Point of Sale Social Media Customer Service Reservations 252

Modern Restaurant Management

AUGUST 25, 2020

In a post COVID-19 world, restaurant design must evolve and adapt to the new normal. With the evolution of the hospitality design, Heating, Ventilation and Air Conditioning (HVAC) systems will need to adapt to the changing architecture. Additionally, restaurants will experience a significant shift in technology and customer service. In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to

Design 212

Design Guest Recovery Consumer Goods Fine Dining 212

Perfect Daily Grind

AUGUST 25, 2020

The words “drive-thru” make most people think of fast food. The concept was born in the 1930s, as a way of ordering and receiving cooked food, groceries, or other products from the comfort of your car. And as fast food grew throughout the 20th century, so did the drive-thru market. McDonald’s opened their first US drive-thru in 1975, and operates tens of thousands of them across the world today.

Café 159

Café Customer Experience Customer Service Dine-in 159

Goliath Consulting

AUGUST 28, 2020

With how the restaurant industry looks right now, from shifting consumer behavior and volatile demand, strategically pricing a menu has never been so complicated, nor so important. It doesn’t help that the costs of running a restaurant are higher than ever. According to an analysis by Buyers Edge Platform, a restaurant supply-chain company in Waltham, MA, restaurants are now spending 38% more just on food costs alone (1).

Pricing 158

Pricing Menu Food Supply Food Safety 158

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Hiring

EATER

AUGUST 28, 2020

Dani Berszt /Shutterstock. Without a bailout, independent restaurants face a disastrous fallout A few months ago, as restaurants suffered through the first months of a devastating pandemic, chefs and restaurant owners across the country went on social media to call for a government bailout. In their pleas, they said that without government support, their restaurants would close for good.

Government 145

Government Cash Management Dine-in Small Business 145

Modern Restaurant Management

AUGUST 25, 2020

This edition of MRM's "Ask the Expert” features advice from EZ-Chow Inc. Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Everywhere we turn right now it seems restaurant brands are continuing to face operational challenges and hurdles.

Seasonal Menu 197

Seasonal Menu Outdoor Customer Service Catering 197

Focus POS

AUGUST 26, 2020

As the country begins to re-open, consumers are flocking to bars to combat the heat and enjoy a drink with their loved ones. Many bars are only able to operate with patio seating, and some may have limited indoor capacity. . Operating under these circumstances presents many challenges for bar owners. It’s more crucial now than ever to manage pour costs effectively. .

Management 128

Management Management Bar Inventory 128

Cheetah

AUGUST 28, 2020

Reading Time: 3 minutes. Covid-19 has caused major disruptions throughout the foodservice industry while simultaneously sparking new restaurant trends. Leading the pack are tech-related revenue streams like online ordering through delivery apps , but futuristic sounding features like AI-outfitted drive-thru’s and robot kitchens are being integrated sooner than we ever expected.

Online Ordering 117

Online Ordering Customer Service Customer Experience Small Business 117

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Indoor Media

AUGUST 26, 2020

If you can increase your Average Repair Order (ARO) you can improve your profits. Auto repair email marketing is a great tool to help you do that. Capitalize on customers that already frequent your shop rather than trying to attract new customers that may come in for a cheap oil change but never return. One of the most critical indicators of a successful auto shop is the ARO.

Email Marketing 113

Email Marketing Marketing Loyalty Program Coupons 113

Modern Restaurant Management

AUGUST 28, 2020

Let’s face it: these past several months have been tough on restaurant owners, customers and communities. It’s not just business, though that’s part of it. We sacrificed and stayed apart to keep each other safe as the public health crisis unfolded. And yet we saw even more evidence that for some members of our community, there is no safety.

Social Media 193

Social Media Food Truck Food Safety Customer Experience 193

Xtra Chef

AUGUST 26, 2020

It should come as no surprise when we say that bookkeeping is important for any business. But in the restaurant industry, where invoices can get lost or damaged and vendor credits jotted in paper margins are the norm, balancing the books is a bit more complicated than a regular retail business—to say the least! People like Brian Stubbs recognize that there’s a great need for accountants and bookkeepers to provide a targeted service to the hospitality industry that understands exactly the financi

Point of Sale 112

Point of Sale Article Book 2011 112

EATER

AUGUST 27, 2020

On November 2, Dawn Davis will become Bon Appétit’s editor in chief. | WireImage. Davis is currently a vice president at Simon & Schuster, where she founded 37 Ink, an imprint dedicated to publishing marginalized voices After months of internal chaos, shake-ups, and a reckoning over racism and pay inequality at Bon Appétit , parent company Conde Nast has named Dawn Davis as the food publication’s new editor-in-chief.

Social Media 124

Social Media 2013 Book Back of House 124

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KaTom

AUGUST 25, 2020

Crisp Catering Switches Gears to Deliver Family Meals. Joe Thompson has been in the restaurant industry for 38 years. His story of hard work is one you’ve probably heard before – first he was a dishwasher and then in management, before he and his wife took “the leap of faith” of opening their own place 16 years ago – but his response to the pandemic has been unique.

Catering 111

Catering Small Business Delivery Take-out 111

Modern Restaurant Management

AUGUST 26, 2020

Closings and partial re-openings due to COVID-19 have made for difficult times for restaurants, and many businesses have remained closed or are severely impacted even if still open. One major issue is that consumer confidence has been shaken, as patrons wonder if it’s safe to dine indoors, even with social distancing and PPE. In fact, a recent survey from Azurite Consulting found 44 percent of at-risk customers would not go to a restaurant until there is a vaccine, 85 percent wanted to see

Specials 189

Specials Customer Experience Dine-in Seating 189

Typsy

AUGUST 25, 2020

Hospitality profit margins are notoriously razor-thin, so maximizing your restaurant's profitability is all about finding opportunities to upsell. Wine is a great way to do this - it can be seen as both a staple and a luxury, so you always have a little wiggle room to suggest a more premium product. In today's blog post, guest writer Rebecca Siggers has five great tips for upselling wine in your restaurant, elevating your guests' experience and improving your revenue per table.

Hospitality 156

Hospitality Blog Training Bar 156

Restaurant365

AUGUST 25, 2020

Comprehending your restaurant cash flow is essential to running your restaurant business. Cash flow refers to the amount of cash coming into your restaurant minus the amount of cash going out on a daily, weekly or monthly basis. Understanding this basic concept is key to ensuring your financial health during your restaurant recovery. Managing your cash flow is something you must do on an ongoing basis, whether or not your restaurant is experiencing a cash flow problem.

Cash Management 97

Cash Management Seasonal Menu Inventory Email Marketing 97

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Transact

AUGUST 24, 2020

To keep business performance steady, brands have had to be more innovative, think outside the box, and start procedures that may not have been prioritized prior to COVID-19. According to the Nation’s Restaurant News Top 200 2020 Report, here are the top three processes: • Feature Drive-thrus • Invest heavily in delivery and digital platforms • Develop strong and steady revenue streams outside of dining room sales If your restaurant is interested in incorporating any of the above procedures, you

Audits 103

Audits Food Safety Communication Innovation 103

Modern Restaurant Management

AUGUST 24, 2020

As though an existential crisis of biblical proportions were not enough, if past is prologue, the aftermath of COVID-19 may be as challenging for the restaurant industry as the pandemic itself. If they survive, restaurants and their suppliers stand to face local governments starved for new sources of tax revenue. Regardless of any federal short-term infusions of cash into city halls, city leaders will face structural issues that will have them searching for new avenues to replace money lost duri

Beverage 165

Beverage Point of Sale Outdoor Government 165

Lady Boss Blogger

AUGUST 22, 2020

Every industry has influencers, and we look up to these people to be our trendsetters and advice-givers. Now, more people are making the jump to become an influencer. An influencer is someone who is transparent and loyal on their social media and is willing to endorse certain products for brands. In return, they receive a […]. The post 10 Steps To Become An Influencer In Your Industry appeared first on LadyBossBlogger.

Influencer 143

Influencer Social Media 143

The Restaurant Times

AUGUST 25, 2020

The food delivery business is prospering and gaining momentum in the restaurant industry. Observing the spike in food delivery business, the restaurant space has also witnessed a substantial increase in the number of cloud kitchens, also known as Dark Kitchen, Ghost Kitchen, Virtual Restaurant, or delivery-only restaurant. According to statistics, the global cloud kitchen market is expected to reach USD 2.63 Billion by 2026, at a CAGR of 17.2%.

Delivery 98

Delivery Food Online Ordering Equipment 98

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Indoor Media

AUGUST 22, 2020

You already flaunt to friends and family on Facebook. How about showing that same zeal by showcasing your auto shop and the services it provides to customers on your Facebook business page? The time spent in creating and engaging with a Facebook business page is well worth it to reach millions of customers. It’s completely FREE with access to features like Page Insights and Publishing tools to help you manage your page.

Email Marketing 78

Email Marketing Customer Service Website Management Cash Management 78

Modern Restaurant Management

AUGUST 25, 2020

The ongoing COVID-19 pandemic forced restaurants of all kinds to pump the brakes on their dine-in and delivery plans shortly thereafter, but Little Caesars has managed to dominate the COVID-era chain pizza landscape regardless, according to the experts at TOP Data. Since the spread of COVID on US shores began in mid-March, Little Caesars has been the preferred pizza provider for residents in 24 states.

Dine-in 123

Dine-in Delivery Pricing Management 123

Cheetah

AUGUST 24, 2020

Reading Time: 2 minutes. Imagine not knowing when you’ll have your next meal. During these challenging times, thousands of people are without food security. Cheetah decided to feed the hungry by joining the #foodgiving movement. Our mission has always been to help small business thrive, the cornerstone of every strong community. Since no one can thrive on an empty stomach, Cheetah has stepped up to feed the hungry and help the Bay Area communities that are in need the most.

Back of House 88

Back of House Social Media Small Business Communication 88

Restaurant Engine

AUGUST 26, 2020

Hurricane Laura is a Category 4 hurricane that will likely be the worst hurricane to hit Beaumont, Lafayette, and other Northwest gulf coast cities in over a century. Coastal restaurants from Texas to Mississippi are closed. “Streets are already underwater in Beaumont,” tweeted one resident with a photo of a local restaurant at 3pm ET. Mamacitas Mexican Restaurant is following official advice and is closed.

Insurance 98

Insurance Sustainability Article Management 98

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Management