7 Shifts

NOVEMBER 12, 2020

Did you know that restaurant employees change jobs every 56 days ? The restaurant industry welcomes new staff at unprecedented rates. In other industries, the average employee tenure is 4.2 years. In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Strategic onboarding is critical to battling costly and disruptive employee turnover.

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FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

NOVEMBER 12, 2020

The devastating effects of restaurants during COVID-19 cannot be understated. According to recent data published by Yelp , 26,000 restaurants have permanently closed due to COVID-19. Here in Colorado alone, 62 percent of Colorado restaurants say they will be forced to consider closing permanently in the next six months under current or worsened conditions, according to the Colorado Restaurant Association.

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Food Truck 2030 Front of House Delivery 203

EATER

NOVEMBER 11, 2020

Pim Techamuanvivit | Nahm. San Francisco chef and restaurateur Pim Techamuanvivit breaks down COVID-19’s effects, and the difficult decisions she’s had to make “This is a time that you look around at the people, the makers, the restaurants you care about and you support them because you want them to be here. It’s a matter of extinction,” the chef and restaurateur Pim Techamuanvivit said when we first spoke in August.

Cash Management 145

Cash Management Insurance Point of Sale Back of House 145

The Restaurant Group

NOVEMBER 9, 2020

Restaurant-to-Consumer Social Media Engagement. If “a picture is worth a thousand words,” social media is to be thanked for taking Norwegian playwright Henrick Ibsen’s adage and using technology to digitally canvas the ether with multiple complex ideas, then framing them in a single image. Restaurants use social media to draw in diners. Patrons and tourists take photos of their meals, run them through filters, and make the food look as enticing as possible.

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Social Media Loyalty Program Customer Service Customer Experience 164

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

2025

Xtra Chef

NOVEMBER 11, 2020

The holiday season is usually full of family, friends, and fun—and a lot of profitability for the restaurant industry. In fact, a survey of small business owners found that 47% of restaurants enjoy the most profitability during Q4. But as we know, 2020 is a year unlike any other, so the holidays are bound to be a bit different than what we’re all used to.

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Hospitality Seasonal Menu Front of House Social Media 155

Modern Restaurant Management

NOVEMBER 10, 2020

While many restaurant executives work from an office setting, most of their employees are on the ground floor, bussing tables, taking orders or preparing food. In the workforce, these workers are considered “non-desk employees” – those who don’t sit in front of a computer to do their job, don’t have corporate emails, and often have a different set of needs, values and work patterns than their desk-based counterparts.

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Mobile Ordering Online Ordering Customer Experience Communication 197

Typsy

NOVEMBER 9, 2020

Now more than ever, branching out to find creative ways to promote your business and brand is absolutely essential. The events of this year have proven that “traditional” (in other words, non-digital) marketing can’t give you the same edge and reach that social media can. Partnering with influencers is a great way to leverage yourself into more exposure and boost your revenue.

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Influencer Marketing Hospitality Social Media 155

EATER

NOVEMBER 9, 2020

Rows of shipping containers were used to create the small kitchens inside the Grand Food Depot in LA. | Mariah Tauger / Los Angeles Times via Getty Images. Delivery-only restaurants, which have proliferated during the pandemic, could change the way the industry does business for years to come Sunset Squares Pizza has fewer than 1,000 followers on Instagram.

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Modern Restaurant Management

NOVEMBER 11, 2020

Comfort food, outdoor dining, Riesling and streamlined menus were top trends for 2020, according to Kimpton Hotels & Restaurants ' seventh annual Culinary & Cocktail Trend Forecast for 2021. The comapny released a look back at how the pandemic has impacted food and beverage trends of 2020 and shared predictions for how evolving consumer behavior will shape 2021 trends.

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2021 Outdoor Hotels 2020 189

Sculpture Hospitality

NOVEMBER 12, 2020

Interruptions to your business can be hugely damaging to your bottom line, and many brands in the hospitality business have realized this more so than ever in 2020 with social distancing and lockdowns forcing them to close their doors or limit their number of guests for extended periods of time.

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Bar Management Management 2020 116

Advertiser: Paycor

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Hiring

Food Business

NOVEMBER 13, 2020

Kris Fulton opened Sophomore Coffee nine months before the pandemic. Today he shares how he has stays true to his goal--keep it simple, and keep it delicious. Quality doesn't lie. When we are all grappling with how to manage the winter nothing seems to be more crystal clear to all owners, is to simplify and give people only the best of what they know and love about your place.

Website Management 130

Website Management Management Management 130

Sante

NOVEMBER 9, 2020

The official champagne of the National Basketball Players Association partners with Thirstie Inc. to build an innovative “DTC” purchase option for consumers on the Cheurlin website. Cheurlin Champagne, the award-winning champagne imported and owned by NBA Hall of Famer Isiah Thomas, announced earlier this month the launch of an e-commerce storefront powered by Thirstie Inc., the leader in e-commerce and data solutions for beverage alcohol brands.

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Online Ordering Website Management Innovation 2014 130

Modern Restaurant Management

NOVEMBER 11, 2020

With the recent influx of cold weather throughout most of the Northeast, businesses have been able to continue attracting patrons through a shift to outdoor operations. While this cold trend has already hit some of the country, it’s right around the corner for others, and imperative for all to keep top of mind. Whether a restaurant, bar, food market, or similar establishment, creating outdoor seating has allowed many businesses to remain afloat throughout COVID and will be crucial for the

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Outdoor Seating Food Safety Design 169

EATER

NOVEMBER 11, 2020

Breakfast at Soda Tala: coffee, aguadulce en leche (panela or unprocessed cane sugar in warm milk), a Talapinto with salchichón, and a tortilla con queso. Wander the maze-like aisles of San José’s historic market for gallo pinto, picadillo, and anything else you could ever want When navigating Costa Rica, landmarks are your main guide. Though street and house numbers definitely exist, the country has never fully developed a nationwide address system.

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White Paper Front of House Serving Small Business 120

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Beverage

Restaurant Engine

NOVEMBER 11, 2020

Test your subject lines to find a clear winner. According to one email service provider , email marketing outranks popular marketing tools like social media, SEO, and PPC advertising. This means email marketing for your restaurant is more important than ever. It helps you get promotions and events into the hands of your customers. It also helps you build relationships with your customers, increasing their loyalty.

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Email Marketing Marketing Coupons Mobile Ordering 96

Xtra Chef

NOVEMBER 9, 2020

Our product and development teams have been hard at work to bring you xtraCHEF version 9.3! Updates are now live for all xtraCHEF customers. This product release includes user experience updates to navigation and the Daily Sales Calendar, per unit pricing in Product Groups, improved functionality in Recipe and Inventory Management, and more! Check out detailed release notes by logging into [link] and navigating to the Knowledge Base.

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Customer Experience Inventory Demo Pricing 81

Modern Restaurant Management

NOVEMBER 13, 2020

As the pandemic began to sweep through Florida, business owners found themselves struggling to understand what their future would hold. The governmental efforts to stop the spread of the disease shut down non-essential businesses; restaurants were allowed to remain open, but only for take-out. Unfortunately, most restaurants were not set up to flip into a take-out based operation; surviving was a struggle and for many, an impossibility.

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Kitchen Safety Food Safety Take-out Seating 221

EATER

NOVEMBER 12, 2020

Getty Images. While the rest of the country focused on something other than the forest floor, I started foraging for chanterelles I’d been staring at the ground too long. That’s most of what foraging is, by the way. It’s ignoring the blue sky and the trees to focus your gaze on the dirt. I was walking through cobwebs, surveying the woodland floor for almost an hour, when I finally saw one: a tiny, pale chanterelle mushroom sticking up near the trail’s edge.

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Back of House Education Take-out Consumer Goods 114

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Hot Schedules

NOVEMBER 12, 2020

Blog. Top Five Supply Chain Management Tips. . S uppliers in the hospitality industry have been adversely impacted by the pandemic, with reports of revenues of less than 10% of 2019 levels during the first lockdown. There are a number of suppliers to the industry who sadly have not survived the crisis, making operating more challenging for hospitality businesses who cannot function without their suppliers.

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Supplies Management Management Allergens 78

Future Food

NOVEMBER 10, 2020

The Commons at the Ormond Collective brought to us by The Big Group Image via The Big Group. Hospitality Mindset – It’s All About The Customer. The Business of Food starts with thinking about hospitality – I call it a Consumer-First Approach. One that consistently excites as well as offers choice, efficiency, value, quality and consistency. Food and hospitality spend across the globe is on the rise, with all sectors vying for the food-dollar.

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Hospitality Customer Service Customer Experience Fine Dining 78

Modern Restaurant Management

NOVEMBER 11, 2020

Owning and operating a restaurant is difficult under the best circumstances. So, what do we consider owning and operating a restaurant impacted by COVID-19? Challenging, but not impossible. As general counsel to over a dozen restaurants in the San Francisco Bay Area and Orange County, I have seen a lot of changes since the first shutdown orders came out in March.

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Kitchen Safety License Restaurant Law Food Safety 221

EATER

NOVEMBER 11, 2020

Chipotle. The ghost kitchen in New York State won’t have an actual dining room, but it will have a lobby with sounds and smells designed to make you feel like you’re. sitting in Chipotle. While restaurants that rely on dine-in business are barely making it through this year, a new restaurant model has surged in popularity during the coronavirus pandemic: the ghost kitchen.

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Delivery Front of House Fast Casual Dine-in 111

Advertisement

Running a profitable restaurant requires more than great food and service. Our guide breaks down five actionable strategies to help you control costs and maximize profitability. Learn how to track and reduce food waste, optimize labor costs with smart scheduling, make data-driven decisions with regular P&L reviews, and manage fixed and variable costs efficiently.

Food

Hot Schedules

NOVEMBER 12, 2020

Blog. Hotel Data Reveals the Latest Factors Driving Operational Success. H oteliers from independent bed-and-breakfast concepts, global hotel chains, and everything in-between have faced immense challenges throughout the pandemic. As hospitality evolves to meet the needs of today’s complex environment, widely adopted processes and procedures have now expired in favor of safety, secured profitability, and lean operations.

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Hotels Operations Food Safety Book 78

Indoor Media

NOVEMBER 12, 2020

Today’s obsession with everything online has led to a lot of great innovation —and a lot of pop-ups. If you’ve ever logged on to use a search engine, you know the gamble that comes with surfing the web. One wrong click and you’re suddenly on a page with sixty different images flashing phrases like “You Won a Plasma Screen TV” or “Click Here for a Free iPhone!

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Outdoor Advertising Customer Service Back of House 78

Modern Restaurant Management

NOVEMBER 10, 2020

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with Robert Rosenberg who served as chief executive officer of Dunkin Donuts from 1963 until his retirement in 1998, growing it from from 100 shops and $10 million in sales when he first became CEO, to 6500 outlets including Baskin Robbins Ice Cream Shops and nearly $2.5 billion in sales when he retired 35 years later.

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Serving Management Management Marketing 154

EATER

NOVEMBER 9, 2020

Photo via Grubhub. From the Editor: Everything you missed in food news last week This post originally appeared on November 7, 2020 in Amanda Kludt’s newsletter “From the Editor,” a roundup of the most vital news and stories in the food world each week. Read the archives and subscribe now. I don’t know about you, but I spent most of last week refreshing results from Maricopa County, canceling meetings, and watching John Legend sing ‘Georgia On My Mind’ on repeat.

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Delivery Food Truck Employee Relations Food Order 98

Advertiser: Paycor

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Hot Schedules

NOVEMBER 10, 2020

Blog. End of Year To-Do List for HR and Payroll Teams. W ho is ready to say goodbye to 2020? I think the answer to that question is one that we can all agree on. But before we take off for the holidays and get ready to put it all behind us, there are some end-of-year tasks that Payroll and HR teams need to take care of to get ready for the new year.

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Insurance Employee Relations Restaurant Law 2021 78

Deliverect

NOVEMBER 9, 2020

Founded in Spain in 2014, Glovo is an on-demand courier service that purchases, picks up, and delivers orders, whether food or other types such as medicines or consumer products. According to the latest market study carried out by Smartme Analytics, a company specialized in analyzing the use of mobile applications, Glovo's app is the fourth most used app in the Spanish market to order food at home, in a list dominated by two apps from very well-known chains (Burger King and McDonald's), followed

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Mobile Ordering Customer Service Delivery Point of Sale 78

Modern Restaurant Management

NOVEMBER 10, 2020

With 50,000 restaurants receiving PPP loans of $150,000 or more keeping thousands of restaurants and restaurant workers afloat, it’s time to find out about the PPP Loan Forgiveness Program. Because that is how it was designed. In April 2020, Congress implemented the PPP program offering businesses forgivable loans to cover costs associated with payroll or certain other operating costs, like mortgage payments or utilities, for a period of 24 weeks (the covered period).

Document 189

Document Employee Relations Small Business Certification 189

Indoor Media

NOVEMBER 9, 2020

If you’re a realtor , you know you have to build trust with your clients. Before they welcome you into their home —and allow you to commodify everything they love— they’re going to want to know that you have their best interest in mind. What some people don’t realize, it may seem clear that a lot of this trust comes from reputation management and building a successful brand around your image.

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Advertising Outdoor Management Management 78

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Management