Restaurant Business

JUNE 15, 2023

Most consumers—61%—eat dessert at least once a week, including 38% who eat desserts after a meal twice a week or more, according to Technomic’s recent Dessert Consumer Trend Report. Operators should be offering a variety of desserts that different diners gravitate toward, including fruit options, chocolate and baked goods. Creating an extensive array of from-scratch desserts doesn’t have to create more work, thanks to Ready to Bake Batters from Krusteaz Professional.

Menu 105

Menu Back of House Consumer Goods Seasonal Menu 105

The Eat Restaurant

JUNE 16, 2023

Finding the winning formula for restaurant success in today’s hospitality industry is a constant pursuit. One approach that has gained traction in recent years is the concept of a limited menu.

Menu 78

Menu Hospitality Design 78

Modern Restaurant Management

JUNE 12, 2023

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. This tech-savvy, socially conscious generation has distinct preferences and values that can significantly shape the success of your establishment. Understanding the Importance of Brand Purpose In today’s marketplace, brand purpose refers to the reason for your restaurant’s existence beyond making a profit.

Social Media 167

Social Media Loyalty Program Communication Website Management 167

EATER

JUNE 12, 2023

Lille Allen/Eater A quest to understand the illogical appeal of the old and “just fine” We were driving home from Sedona, Arizona, to Los Angeles. There were blue skies and snow-capped red mountains; I’d like to think we were listening to Willie Nelson, but it was probably Haim. We stopped in Quartzite, Arizona, (population: 2,358) at a roadside antiques store that was more of a tent than a building, where we bought a very affordable and cumbersome glass punch bowl with a dozen tiny glass cups a

Back of House 102

Back of House Dietary Restrictions Food Truck Fine Dining 102

Speaker: Amanda Adams, Fractional CFO, CPA

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Sculpture Hospitality

JUNE 13, 2023

As a bar owner, your goal is to create a welcoming atmosphere that attracts customers and generates profits. But running a successful bar requires more than just great ambiance and exceptional customer service.

Bar 109

Bar Inventory Customer Service 109

Restaurant Engine

JUNE 14, 2023

Use the contribution margin to increase profits and grow your business. Your restaurant’s contribution margin is a vital key to your restaurant’s success and longevity. Have you heard about it, but you really aren’t sure what that means? You definitely aren’t alone, as many people in the restaurant industry have no idea what it is.

Website Management 52

Website Management Point of Sale Pricing Food Order 52

Sculpture Hospitality

JUNE 15, 2023

As a restaurant owner, you know that running a successful restaurant requires more than just delicious food and great service. You need to manage inventory , streamline operations, and keep your staff organized.

Inventory 124

Inventory Management Management Operations 124

Restaurant Business

JUNE 15, 2023

Reality Check: With housing costs at nosebleed levels, pressure is building to adjust pay rates accordingly.

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The Eat Restaurant

JUNE 16, 2023

Running just one restaurant is a challenging task in itself, but running multiple restaurants takes it to a whole new level.

Management 78

Management Management 78

Culinary Cues

JUNE 16, 2023

Think about this typical story. Shawn was 17 years old, an average student in school, no real direction, wanted to have fun, make a difference, do something important, and college was far from his thinking. Last summer he had a job as a dishwasher in a local diner. Too many of his friends took the wrong fork in the road. Dropouts from high school, a few juvenile offenders with eyes on prison in their future.

Kitchen Safety 337

Kitchen Safety Back of House Hotels Food Safety 337

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Hiring

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. As families flood out of a nearby church and line up at the front door for high chairs and hash browns, it becomes clear that the grill cook isn’t showing up and the computers are down (again). As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black

Training 180

Training Seasonal Menu Customer Experience Hiring 180

Black Box Intelligence

JUNE 14, 2023

Every quarter, Black Box Intelligence has the privilege of hosting executives from the top restaurant chains in the country for our State of the Industry (SOTI) webinar where we reveal the latest trends and insights driving today’s restaurant experience. In this article, I’ll be sharing three key takeaways from our Q2 SOTI webinar and highlighting some important factors detrimental to your brand’s future growth.

Webinar 98

Webinar Employee Relations Point of Sale Customer Service 98

Open for Business

JUNE 15, 2023

Empathy might not be part of your restaurant’s training program—yet. But knowing how to teach empathy can make a serious impact on your staff, customers, and the bottom line. This important skill can create a positive workplace culture and improve the hospitality experience for guests. Both of those benefits can translate to lower turnover and higher revenues for your restaurant.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Sling

JUNE 14, 2023

As a restaurant owner, you know that keeping your business afloat is all about the bottom line. And though you’ve worked hard to get where you are, you know it’s time to focus on increasing your restaurant’s profit margin. This can be tough, especially in today’s economy. But it is possible with some strategic planning, creative problem-solving, and the right software to simplify business operations.

Customer Service 78

Customer Service Email Marketing Website Management Customer Experience 78

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Beverage

Modern Restaurant Management

JUNE 14, 2023

Gamification is rapidly changing how brands interact with customers during the restaurant experience. Through dry periods, seasonal menus, product launches or limited time offers, gamification is an intelligent way to motivate engagement, drive competitive traffic, and activate specific behaviors among consumers in the food and beverage industry. But what do you need to know about this tactic to achieve your business goals while driving meaningful customer connections?

Loyalty Program 179

Loyalty Program Point of Sale Customer Experience Email Marketing 179

Restaurant Business

JUNE 14, 2023

The former regional manager sued the coffee giant in 2019, saying she was wrongly fired following the arrests of two Black men in one of Starbucks' Philadelphia cafes.

Management 142

Management Management 2019 142

EATER

JUNE 14, 2023

Joules Garcia When Valeria Socorro Velazquez Lindsten set out to reopen her acclaimed Chicago bakery in a new space, she found raising money was only half the battle When the lease on Valeria Socorro Velazquez Lindsten’s bakery was up in summer 2021, she began remodeling an old dry cleaner up the road to build out her dream shop. It seemed like a sure thing: Loba Pastry + Coffee was Chicago magazine’s Best New Bakery in 2016, among other plaudits, and Velazquez Lindsten, who got her start as a p

Fine Dining 92

Fine Dining Kitchen Safety Back of House Small Business 92

The Restaurant Group

JUNE 15, 2023

The culinary industry sizzles with competition. According to the numbers, there are over a million restaurants in America alone, with new ones popping up daily — each hoping to get a slice of the action and build a strong brand identity. Clearly, it takes more than just a great menu to have a taste and toast of success. Your restaurant must also have a strong brand identity that resonates with your audience to make it stand out and become their brand of choice.

Uniforms 78

Uniforms Social Media Communication Customer Service 78

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Modern Restaurant Management

JUNE 15, 2023

Inspired by Japanese sensibilities including intentional hospitality, Janken, a 9,000-square-foot restaurant, opened in Portland, Oregon’s Pearl District at the end of 2022. The name comes from the Japanese equivalent of the Rock, Paper, Scissors game and the space combines natural elements, fluid design lines, and Japanese precision throughout. The pan-Asian restaurant focuses on Japanese and Korean cuisines and handcrafted cocktails with an angulated slat wall that fades from white to black a

Design 167

Design White Paper Customer Experience Magazine 167

Restaurant Technology Guys

JUNE 11, 2023

Tune in to hear the founder and CEO of ItsaCheckmate, Vishal Agarwal, and RTG’s Jeremy Julian, as they talk about where the future of the digital ordering category is heading, a critically important narrative surrounding restaurant profitability, and how operators can drive incremental sales by taking advantage of that narrative. ItsaCheckmate is the center of a restaurant’s digital ordering business, allowing operators to control online orders and menus straight from their POS, resulting in hig

Technology 78

Technology Delivery Online Ordering POS 78

EATER

JUNE 13, 2023

Lille Allen/Eater Why does every Father’s Day press release assume all dads are alcoholic taskmasters whose only desires are to eat steak and build fire? Here is a list of food items and experiences I’ve been pitched in relation to Father’s Day: “grill essentials,” various whiskeys and rums, a meat thermometer, Omaha steaks, coffee pods you’re supposed to take camping, craft beer, cast iron products, ethically made BBQ sauce, a kit to make a cocktail called “The Vasectomy,” and a night at a Japa

Food Supply 98

Food Supply Restaurant Law Advertising Customer Experience 98

Restaurant Business

JUNE 15, 2023

The fast-food burger chain said it would not support a process in which operator Meridian Restaurants emerges from bankruptcy still owning its restaurants, joining with the franchisee's creditors in pushing for a sale.

Operations 119

Operations Food 119

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Modern Restaurant Management

JUNE 16, 2023

After a whirlwind of economic impacts in the past three years, restaurant operators are feeling more optimistic about the future — and current forecasts support this newfound perspective. The National Restaurant Association’s State of the Restaurant Industry report for 2023 found that operators are now in a “growth mindset” for this year and beyond as they see conditions continue stabilizing to pre-2020 levels, and even surpassing them.

Operations 110

Operations Online Ordering Social Media Technology 110

Ken Burgin

JUNE 13, 2023

Are you keen to make more use of technology in your culinary and business operations? ChatGPT, can revolutionise the way you manage your kitchen, from organising your recipes, scaling dishes and optimising food costs, to suggesting ingredient substitutions, planning menus, and enhancing staff productivity. Also, check How to Use ChatGPT to Create Training Material for Restaurant & Cafe Employees.

Management 68

Management Management Dietary Restrictions Seasonal Menu 68

EATER

JUNE 12, 2023

Enter the world of Americana. Of vinyl booths and bottomless coffee. Of late-night pancakes and all-hours hot dogs. Of all-ages dining and no-frills service. Of chrome trim and cash-only. CREDITS Editorial lead: Brenna Houck | Project manager: Lauren Saria | Art director: Lille Allen Contributors: Adam H. Callaghan, Ashok Selvam, Amy McCarthy, Andy Meek, Asonta Benetti, Beth McKibben, Brooke Jackson-Glidden, Emma Orlow, Erin Perkins, Farley Elliott, Hillary Dixler Canavan, Jackie Gutierrez-Jones

Cash Management 131

Cash Management Specials Management Management 131

Restaurant Business

JUNE 15, 2023

The 263-unit Mediterranean chain plans to reach 1,000 locations across the U.S. by 2032 and sees an opportunity to grow sales with new formats, catering and building loyalty.

Catering 111

Catering Operations 111

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Modern Restaurant Management

JUNE 12, 2023

As much as everyone loves a margarita or cool glass of lemonade on a restaurant patio, nature sometimes has other ideas. As we’re seeing with the Canadian wildfires shrouding much of the Midwest and east coast with layers of air pollution, extreme weather—including wildfire smoke—can create dangerous situations for your staff and guests. And with climate change making extreme weather events more likely, restaurants will continue to face a higher risk of supply chain disruptions and physical prop

Kitchen Safety 88

Kitchen Safety Online Ordering Outdoor Communication 88

Bizimply

JUNE 15, 2023

How long does an employee can wait for a response to a holiday request? All the holiday requests need to be accepted? Discover the answers to common questions regarding holiday management for hospitality and how technology can empower managers to efficiently handle holiday requests while ensuring compliance. The post How long does an employer have to respond to a <b> holiday request</b>?

Hospitality 98

Hospitality Technology Management Management 98

EATER

JUNE 14, 2023

Pride decorations in June 2020. | Noam Galai/Getty Images The coffee chain denies the allegations, despite accounts from workers in a number of different stores Starbucks has long portrayed itself as a queer-friendly workplace. On its own website , the company touts its benefits for trans employees, its longtime support of marriage equality, and its willingness to fly the rainbow flag at its Seattle headquarters.

Website Management 92

Website Management 2023 Uniforms Management 92

Restaurant Business

JUNE 14, 2023

The fast-casual pizza chain is seeking an injunction and monetary damages, saying the Mediterranean concept willfully copied elements of graphics and interior design.

Fast Casual 111

Fast Casual Casual Design Operations 111

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Management