7 Shifts

JANUARY 7, 2020

The people you hire to run your restaurant can make or break the business. Much like profit and loss, employee engagement is a metric that every restaurateur should be tracking regularly. Why Care About Employee Engagement? So what’s the big deal about employee engagement? First things first: what is it?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Culinary Cues

APRIL 30, 2023

Paying employees, a respectable wage, seems like a commonsense approach, but it does not guarantee success. What you do with the level of quality invested in is far more important and relates directly to the culture and the system developed. “Is BUILDING A CULTURE OF QUALITY [] RESEARCH, STUDY, AND ASSESS BEFORE YOU HIRE.

Employee Relations 415

Employee Relations Sports Pricing Hiring 415

7 Shifts

MARCH 25, 2022

What 3,700 Restaurant Employees are Looking For To Stay Engaged. Where we have seen significant changes are both in the total number of labor hours per day, and labor costs in relation to sales. Recommended Reading: Danny Meyer on How to Hire the Right People For Your Restaurant. Fast Casual Labor Numbers. hours in 2021 to 76.13

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. This part of the job is arguably the most multi-faceted. Check inventory levels.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

AUGUST 26, 2019

Unhappy customers because employees are likely making more mistakes than usual. Hire skilled kitchen staff and train them. Trained kitchen staff who communicate and work well together will deliver food promptly. Ensure waiters are well-trained. A tense atmosphere. Reduced revenue and profits.

Management 408

Management Management Airlines Customer Service 408

7 Shifts

NOVEMBER 18, 2019

At 7shifts, it's a goal of ours to improve employee retention for restaurants, and for me, it’s more than just something we evangelize to restaurant clients—it’s something I embody in my work as a leader, and something our whole team strives toward every day. Stay tuned below for my three critical tips to improve employee engagement).

Employee Relations 253

Employee Relations Hiring Social Media Training 253

Culinary Cues

OCTOBER 24, 2020

General Motors would never build and equip an auto plant, hire the entire staff, and create a marketing strategy until the car they intend to build is designed, prototyped, and presented to various focus groups first. PLAN BETTER – TRAIN HARDER. Why should it be any different for restaurants and their menus?

Menu 401

Menu Seasonal Menu Front of House Reference 401

7 Shifts

JULY 29, 2021

Sales per labor hour tracks how much revenue employees are helping bring in per hour worked. 7shifts also helps Kaldi's categorize hourly team members vs those who are still training. “We We can very easily look at how much labor is being spent on training, that we love,” says Methvin. The Power of Tracking Sales Per Labor Hour.

Communication 370

Communication Employee Relations Coaching 2014 370

7 Shifts

AUGUST 5, 2021

Employee scheduling for your restaurant can be the most stressful part of your job. Cross-Train Your Employees. Cross-training restaurant employees can also be beneficial for their career advancement. Recommended Reading: 9 Steps On How to Schedule Employees Effectively.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

Social Hospitality

MAY 18, 2020

Making special offers is one of the classic hospitality training tips that works for any type of business. Organize a wine tasting event, or anything related to local products. Provide Career Growth Opportunities for the Best Employees. The employees who work in the background are also important. Form a Commercial Team.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

7 Shifts

SEPTEMBER 25, 2019

Restaurant owners are placing more importance and effort than ever on making sure employees are engaged and fulfilled, and that toxic work cultures are stamped out before they can thrive. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

7 Shifts

AUGUST 18, 2024

Cost of goods sold is the raw material cost of your beverages and food, and labor cost includes actual labor, employee benefits, payroll taxes, healthcare, and bonuses. Train Staff Proper training improves efficiency, which means you can have a leaner workforce without sacrificing customer service.

License 370

License Equipment POS Food Supply 370

Culinary Cues

FEBRUARY 16, 2021

This past year has been excruciatingly brutal on restaurants that simply haven’t been able to weather this relentless storm of pandemic related restrictions and consumer concerns. PLAN BETTER – TRAIN HARDER. I know how heartbreaking it is when the dining room is nearly empty, and how invigorating it is when it is full.

Fine Dining 440

Fine Dining Employee Relations Front of House Small Business 440

7 Shifts

JULY 24, 2020

Topics: Hospitality; hiring and training staff; building workplace culture. ?? While achieving Enlightened Hospitality may seem redundant while you only serve takeout, it should be a core value of your restaurant and hiring process. Setting the Table: The Transforming Power of Hospitality in Business. ?? Published: 2009 ??

Book 370

Book Management Management Restaurant Law 370

7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. What is Restaurant Management?

Management 284

Management Management 2019 Employee Relations 284

7 Shifts

FEBRUARY 26, 2021

The first is hiring your own drivers. Should I hire my own drivers? 7shifts' data has seen a 243% growth in delivery-related roles (i.e. 7shifts' data has seen a 243% growth in delivery-related roles (i.e. As of December 2020, 900 delivery-related roles have been created in the 9 months since March 2020.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

7 Shifts

MAY 23, 2024

Improving your restaurant operations to succeed in this highly competitive industry means serving quality food and providing excellent customer service while minimizing waste, reducing costs, and keeping your employees engaged. You can also give employee discounts, which can be extended to immediate family, paid time off, and bonuses.

Operations 221

Operations Kitchen Safety Food Safety Restaurant Law 221

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). It all starts with more training, explaining the “why”, and making the systems a non-negotiable. Mistake #6: They have an outdated hiring system (or worse) they panic hire. They have no system for hiring! Everything you can!

Coaching 337

Coaching Training Social Media Hiring 337

7 Shifts

NOVEMBER 19, 2019

However, restaurant owners and leaders can take clear, actionable steps towards understanding and managing their labor cost percentage without taking a toll on employee productivity, customer satisfaction, or their bottom lines. Benefits (Health Care, Employee Discounts, etc.). What is Restaurant Labor Cost Percentage? Payroll Taxes.

Management 253

Management Management Employee Relations Restaurant Law 253

Modern Restaurant Management

DECEMBER 16, 2024

Following a year of turbulent hiring trends , inflated expenses, and uncertain demand, 2025 could be the “year of retention” for restaurants. As labor costs rise and compliance becomes trickier to navigate, keeping high-performing employees on staff will prove a vital cost-saving measure.

Hiring 88

Hiring 2025 Employee Relations Coaching 88

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 203

Restaurant Law Employee Relations Kitchen Safety Customer Experience 203

Culinary Cues

NOVEMBER 16, 2019

The minute the restaurant becomes a vehicle for a chef’s self-expression is the minute that begins to stress the system and drive the train in the wrong direction. Research it, build a level of understanding, immerse yourself in a culture, hire people who feel it, and promote real authenticity. If it stretches beyond that – walk away!

Training 261

Training Employee Relations Customer Service Customer Experience 261

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. However, many have since discovered that digitizing their workforce operations empowers employees. Embracing Digital Transformation. Meeting New Expectations.

Cash Management 212

Cash Management Employee Relations Recruiting Healthcare 212

Modern Restaurant Management

AUGUST 10, 2022

As the lower range of this age group is still in school, they haven’t had as much work experience or job-related training as those in their early 20s. However, the restaurant industry offers short-term training to help get them qualified and acclimated quickly. Inconsistent Training. Physical and Mental Attributes.

Employee Relations 175

Employee Relations Restaurant Law Food Safety Equipment 175

Culinary Cues

JANUARY 11, 2020

Two of the most significant issues facing businesses today are RETAINING good employees who are so difficult to find and MAXIMIZING the productivity and efficiency of those same employees. But, the most effective way to improve this connection with employees is to communicate through storytelling. It’s a win, win.”.

Communication 323

Communication Leadership Employee Relations Entertainment 323

Modern Restaurant Management

DECEMBER 16, 2024

Update Your Employee Handbook Your employee handbook sets the tone for your culture by establishing expectations and aligning your team toward a common goal and vision. Bonus Tip : Create a simple FAQ document to address common employee questions about coverage options.

2025 154

2025 Restaurant Law Audits Employee Relations 154

Modern Restaurant Management

OCTOBER 15, 2021

Customers and employees are demanding more transparency, expecting to see ongoing, proactive efforts to keep everyone safe. Four significant benefits to using digital tools include their ability to: increase safety, quality, accuracy, productivity, and efficiency, minimize risks, train and empower your employees, and manage COVID protocols.

Food Safety 197

Food Safety Audits Employee Relations Training 197

Modern Restaurant Management

JANUARY 27, 2022

The restaurant industry is still dealing with pandemic-related issues, including supply chain disruptions, new COVID variants and surging cases, labor shortages, rising prices, and a shift in consumer demand. Make food safety and customer reassurance a priority to create a brand that customers (and employees) trust and support.

Kitchen Safety 212

Kitchen Safety Food Safety Audits Food 212

Modern Restaurant Management

OCTOBER 19, 2021

As restaurants hire new employees, they are finding it more difficult to come across experienced workers who can also train other team members. Here I will walk through actionable tips to help you train employees and understand the basics of liquor licensing as your restaurant bounces back: Renewing Your Liquor License.

License 215

License Point of Sale Employee Relations Restaurant Law 215

Culinary Cues

DECEMBER 5, 2019

From a personal perspective, I look back at how my professional vision evolved and how the decisions made in relation to that vision allowed me to stay the course. PLAN BETTER – TRAIN HARDER. I might think that a different decision would have been better at the time, but it was my choice in the moment to turn left or turn right.

Inventory 57

Inventory Employee Relations Take-out Training 57

7 Shifts

MARCH 4, 2020

Unfortunately, replacing employees is both time consuming and expensive. Did you know that it costs companies almost $6,000 to replace and train just one employee? Asking for feedback, listening to it, and making small changes is a cost effective way to increase employee engagement and reduce turnover.

Employee Relations 195

Employee Relations Mobile Ordering Management Management 195

Modern Restaurant Management

NOVEMBER 29, 2023

That’s where public relations comes in. You’ve recently hired an industry-respected individual to a top position. Through media relations, PR can cultivate relationships with media members for your restaurant. Media training from PR pros will prepare you to conquer any interview.

Social Media 197

Social Media Employee Relations Food Safety Influencer 197

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

Insurance 203

Insurance Email Marketing Employee Relations Customer Experience 203

Culinary Cues

MARCH 4, 2020

Whenever a restaurant would hire him – others would roll their eyes – knowing what was coming all too soon. She became an entrepreneur and did a good job in this regard but lacked trust in her employees – especially male employees. Employees would come and go because – on the surface Sue was just plain hard to work for.

Employee Relations 309

Employee Relations Hotels Take-out Restaurant Law 309

Goliath Consulting

JANUARY 6, 2023

However, with the fast changes in the industry, it’s essential to hire qualified employees and get them up to speed as quickly as possible to implement monumental success. 1 Although the industry is slowly regaining the employees lost three years ago. Training Trends in 2023. Data Training Systems.

Training 78

Training 2023 Employee Relations Travel 78

Social Hospitality

MAY 18, 2020

Making special offers is one of the classic hospitality training tips that works for any type of business. Organize a wine tasting event, or anything related to local products. The employees who work in the background are also important. But don’t forget the training needed for each new tool you introduce.

Hospitality 195

Hospitality Marketing Social Media Hotels 195